Ebay Corporate Office & Headquarters

Customer service? Doesn't exist at eBay. Try to get something straightened out, and it's like talking to a brick (if you can even get someone on the line).

I sold an item early April 2010 to a Buyer in Malasia. I expressed, insured, and registered the item, at my expense. Buyer, upon receipt requested return "not as described." I immediately responded, return item as it was sent: Express, insured, and registered, my signature required. I received two emails from Buyer. (1) Item is on way. (2) I expect $95.00 in addition to what I paid for shipping item back to you. I called PayPal and spoke to a customer service agent, asking, "Buyer is returning item I sold. How much do I need to deposit in order to refund. Item is on its' way back as we speak. PayPal's response: "We only collect. You will need to get that answer by calling eBay customer support. I'll transfer you." Click. Click. Click. I then called eBay and the customer service representative said that they would figure out the 'net'(-commissions and fees extracted by both PayPal snd Ebay)owed and they would email that total immediately. (I'm still waiting for that total). The package arrived from Malaysia, opened, and empty - United States Customs and the Department of Homeland Security had opened the package upon receipt, Memphis, TN port of entry. I called the Shipper (Buyer) who stated the item was in the International Priority Letter. The conversation ended with the Shipper (Buyer) saying: "I'm going to report you to eBay." I hung up. Next time I logged into my Paypal account an amount was posted as a negative. I called PayPal inquiring what the negative was all about. Reply: "Call eBay as they said you owed them this amount." I called eBay. Brought them up to date what was occurring, in keeping with eBay Buyer Protection Policy: "Once the item has been returned to the Seller, eBay will refund the cost of the item and original shipping to the Buyer." Well, someone at eBay's rswebhelp customer service didn't think eBay Policy was a valid Policy and prematurely refunded the Buyer. I filed a claim with the USShipper seeking reparations of ssome sort. USShipper rejected my claim and then had Shipper (Buyer) file a point of shipment claim, as the USShipper had declared,"item lost in shipment." Presently I am waiting for answers from THREE FRONTS: Paypal; eBay; and, the Malaysian Shipping company. Confusing? So is life!!! Oh. eBay. So you are preparing to restrict my account because your policies are really not POLICIES, but merely subjective rhetoric to be applied by a team of acid-tongued rogues, whose vigilante acts are acceptable 'business as usual' practices, which reprehensible business conduct should be unacceptable to all Officers, Directors, and Stockholders. Care to respond? (or at the minimum email to me the 'net' amount owed; and I'll be happy to take it from there. AmericanBoyScout

Bided on a boat my bid stoped by ebay at 15k was told I need a credit card now to continue biding to protect me..but i can bid as much as i like on regular ebay items with no problems...member for 10+year/paypal feedback 100 % ebay is BS today....ebay motors asking for 5.00 to be allowed to continue bidinh WTF.

Folks I am a relatively new person (activity wise). I have only 47 fb as a buyer since I think around 2004. All but one of those fbs were in a case where the seller left fb first. I went to a discussion forum where I had asked a question of whether or not there was an Automated Feedback system where by a seller would not give me Buyer feedback because "Our feedback is automated, so you will receive feedback as soon as you leave us feedback." I was instantly bashed, insulted and left with the feeling that these folks had an axe to grind about something or someone. I think only one person gave me an straight answer to the question without recrimination. The others just piled on. I would appreciate a review of that discussion. My user name is mongrel510 and the discussion board was FEEDBACK. The result of that discussion is that I am planning to cancel my membership to EBay. I would question the validity of a discussion group if there is no EBay monitor to keep the discussion civil or just discontinue the Discussion Boards, if the only result is to provide fodder for the abusive type characters I met (that apparently have nothing else to do). I would appreciate a response by management indicating if any actions were taken or no action would be taken.

Three weeks ago while on a eBay site I noticed pornography. I called eBay to put in a complaint. Nothing happened to remove it. I tried numerous times & I even wrote a letter to Mr Cobb the President. As of today I'm waiting for some kind of action. It's still there. What is eBay turning into? PHIL

WIll give Ebay Corporate jsut one star till I can get some results, it seems there are no humans , just computer suggested fixes for many many problems, My problemn is not covered by the listed fixes, Recently used Catagories will not change and it shows items sold a year ago, but will not update, Remember me on line when checked it may hold for 10 minutes otherwise I have to sign in every time I go on and from the same computer in my office. The lack of being to address problems with no other than a list of itmes for a previous time. Sucks. As alat resort you should list a phone numer in Pakistan or Greece to call. oldrose777

My account was placed on restriction for NO reason! I tried to deal with this yet can't get anyone to tell me why. I have a 100% feedback and have never had an issue. They e-mailed my and said I can appeal. But there is no link to do the appeal!! I did reach a customer sales person who was rude and offered NO help! What gives Ebay? jem9355

I sold a Marantz Receiver to a Ebay member. When this member received the item, he left Positive feedback for me, even stating that the item was "AS DESCRIBED" I returned Positive feedback for him. 31 days later, I am informed by Ebay that I have 10 days to respond to a customer complaint. I called Ebay/Paypal to try and understand what was going on. I was told that the buyer of my Marantz is saying that the Receiver has one channel out and 3 knobs are lose on the face plate. I then discover that Ebay had already made the decesion to refund my buyers money and send me a broken Receiver. I had ZEREO input on this matter. Is this fair? The buyer says the Receiver is AS DESCRIBED yet 31 days later suddenly it is in very poor shape. Could it have been damaged in shipping? Maybe.... Then why not use the Insurance that I purchased before shipping it? Did the customer destroy the item? Maybe.... Bottom line is this.. If a buyer goes to the trouble to leave such a glowing feedback report should he have the ability to send the seller a broken item back for a full refund 31 days later? This is absolutely crazy. I just cant justify doing business with a company that treats it's sellers this way. Typical American Corporation ??? MAYBE.....

I listed a car for sale on e-bay. A member sent an e-mail saying the numbers were wrong. I wrote back and said the State of Ohio says they are right. The member started sending harrassing e-mails to me. I complained to e-bay customer service and was told they would do nothing! I received over 12 harrassing and threating e-mails from this member. I wrote e-bay 8 times requesting they do something. Each time they refused! One e-mails from the member contained all me personal information that e-bay had given him even though they say it againest their policy! The member continued to harrass me. The member continued to increase his harrassment so I wrote back and told the member I was contacting the police! The member then complains to e-bay and I get supended for 2 weeks! I had items I had bought and could not pay for! Item I had not received and could not open a complaint for! e-bay customer service sucks!

It seems like eBay would want to improve the users experience to keep their market share and reputation in-tacked. So I’ve reasoned, elimination of disingenuous representation of services is a focus of some department –somewhere. My problem is for that department. Why are sellers able to blackmail buyers into paying more to get there item delivered in a timely manner. It seems to me that NO transaction should be consummated until ALL details are agreed upon, including shipping services. If the seller can describe the amount of time it will take to get the buyer the package after the purchase button is pressed –then surely, they can provide that information before the button is pressed. Let’s say I sell cars at a local dealership near you. And let’s say you wonder down to the lot and find a fine VW Beatle you just have to have. You agree to buy the car if it can be delivered to your house. I state clearly that it’s no problem to drop off your new car. We all agree to the deal and YOU hand over a fat cashier’s check for $22 thousand dollars. Now as you get ready to leave the dealership the sales manager stops you and says, Hey hold up a second… if you want your new car delivered this month it’s going to cost you an extra (%30) or $5172 bucks. Now how would that make you feel? Probably the same way I feel right now… because I pressed the button and then got the bad news that unless I pay an additional 30% more for that item I just bought, I will NOT be seeing [it] until sometime next Christmas. Please consider modifying your software to force all information to be available before a deal is consummated, including the shipping information. Specifically, an estimate of how many days for which kind of shipping service and their related charges. ie: basic shipping 5-7 days free fedex ground shipping 3-5 days $20 fedex overnight 1 day $29 Sincerely, TJ