Ebay Corporate Office & Headquarters

(Paypal is WHOLLY OWNED BY EBAY) I am writing this letter, as a favor to you, in the hope you may learn, why so many people have SUED you, and why I have been navigated toward sites like "screw paypal.com", just by asking for your email addresses, which you refuse to give out - a company who takes BILLIONS OF AMERICAN'S DOLLARS, THEN REFUSES TO ALLOW CONTACT WITH ANYONE IN AUTHORITY. ANY ATTEMPT TO CALL IS MET WITH FOREIGN UNEDUCATED CHILDREN (see below), AND AN EMAIL ADDRESS IS HIDDEN FROM THE PUBLIC. That's why the DOZENS OF "ANTI-PAYPAL SITES" I found, tell people with complaints, FIRST OFF: ."Avoid using PayPal's automated email submission center -- that email goes straight to New Delhi, India where you will get a prompt reply back that has nothing to do with what you asked in the first place. For faster results, email the following departments (where people with decision making authority can help you):" (dON'T WORRY- I'M SAVING THIS EMAIL, AND I WILL GET IT TO SOMEONE AT EBAY OR PAYPAL! My story: About 2 weeks ago, your website screwed up my Home Address, reverting back to my 1-YEAR-OLD OBSOLETE ADRESS that I moved from, AND UPDATED WITH PAYPAL 6 MONTHS AGO. Your company has ACTUALLY SENT ME SOMETHING AT MY NEW ADDRESS, (78 MILTON ST), BUT 2 WEEKS AGO, WHEN I TRIED TO BUY A PRODUCT AND USE PAYPAL(a big mistake), YOUR COMPANY TRIED TO USE, AND HAVE MAIL SENT TO, MY YEAR-OBSOLETE ADDRESS. I immediately called Paypal, where I was met with an immature, laughing, non-intelligible-English-speaking young boy(who I was told was "The Supervisor" ), AFTER the GIRL who PICKED UP FIRST, had EVEN WORSE ENGLISH) I tried, very patiently at first, to make BOTH of these young people understand how Paypal had screwed up, trying to mail to an address where I don't live, haven't lived, when Paypal KNEW MY CURRENT ADDRESS, and that the package would be stolen. They had very low intelligence, and on TOP of that, they thought this was all a BIG JOKE. I explained to them if they didn't refund my money, and change my address, I would be filing a Large Lawsuit, as the GIRL ADMITTED TO ME, AND MY WITNESSES ON SPEAKERPHONE, THAT PAYPAL HAD SCREWED UP, THAT YOU HAD PREVIOUSLY SENT PACKAGE TO THE CORRECT ADDRESS. So today, I went on your useless, aggravating website and changed my addresses.(again). Not that I would EVER USE PAYPAL, AND AM RECCOMMENDING TO AS MANY PEOPLE I MEET OR TALK TO, TO NEVER USE PAYPAL. Your "Customer Service" is basically Rude Non-English-Speaking Children, laughing on the phone, AFTER A CUSTOMER HAS TO SEARCH FOR A NUMBER. YOU HAVE NO EMAIL ADDRESSES LISTED, so your company is SO BAD, you've driven people to CREATE WEBSITES AGAINST YOU. That's quite an achievement. It seems like stories like mine, are why sites like "Screw Paypal" were invented, I guess. ****************************************** (FROM WIKIPEDIA:) Lawsuits, Criticism and limitations The current (2011/04/15 09:17 CST) PayPal user agreement is a 34 page long pdf document[69]. If one buys an item from a PayPal merchant, one is agreeing to an additional layer of arbitration beyond the merchant himself. Thus even if the merchant has acted improperly, PayPal has not violated their own policy until the user has gone through an extra arbitration process with PayPal. According to their 34-page (single-spaced) user agreement, "If a sender of a payment files a Chargeback, the credit card issuer, not PayPal, will determine who wins the Chargeback," which confirms that a user can employ the normal (legally mandated) dispute resolution process with his credit card issuer, instead of following PayPal's procedures. A user who reads section 13.7 (on page 27) finds notice that the user may have chargeback rights independent of the dispute resolution procedure privileges granted by the PayPal UA. Section 14.1 is entitled "Contact PayPal First" indicates that in case of a dispute, the user must contact PayPal first. In September 2005, Richard Kyanka, owner of the website Something Awful, set up an account to collect donations for Hurricane Katrina to be given to the Red Cross. Owing to the high rate at which donations were made, the account was automatically frozen, and Kyanka criticized the time and difficulty involved in getting PayPal's customer service to unfreeze the account. In response to the concerns of Something Awful members over the charity used by PayPal, United Way, Kyanka finally opted to have the money refunded to the donors so that they could donate directly to their charities of choice, though PayPal did not refund exchange and handling fees for international donors.[70][71] THIS IS ONLY ONE OF 16 MAJOR LAWSUITS AGAINT PAYPAL(This forum won't allow me to list them)

Ebay is the OWNER OF PAYPAL) This letter is why so many people have SUED Paypal(a wholly-owned subsidiary of Ebay), and why I have been navigated toward sites like "screw paypal.com", just by asking for your email addresses, which you refuse to give out - a company who takes BILLIONS OF AMERICAN'S DOLLARS, THEN REFUSES TO ALLOW CONTACT WITH ANYONE IN AUTHORITY. ANY ATTEMPT TO CALL IS MET WITH FOREIGN UNEDUCATED CHILDREN (see below), AND AN EMAIL ADDRESS IS HIDDEN FROM THE PUBLIC. That's why the DOZENS OF "ANTI-PAYPAL SITES" I found, tell people with complaints, FIRST OFF: ."Avoid using PayPal's automated email submission center -- that email goes straight to New Delhi, India where you will get a prompt reply back that has nothing to do with what you asked in the first place. For faster results, email the following departments (where people with decision making authority can help you):" (dON'T WORRY- I'M SAVING THIS EMAIL, AND I WILL GET IT TO SOMEONE AT EBAY OR PAYPAL! My story: About 2 weeks ago, your website screwed up my Home Address, reverting back to my 1-YEAR-OLD OBSOLETE ADRESS that I moved from, AND UPDATED WITH PAYPAL 6 MONTHS AGO. Your company has ACTUALLY SENT ME SOMETHING AT MY NEW ADDRESS, (78 MILTON ST), BUT 2 WEEKS AGO, WHEN I TRIED TO BUY A PRODUCT AND USE PAYPAL(a big mistake), YOUR COMPANY TRIED TO USE, AND HAVE MAIL SENT TO, MY YEAR-OBSOLETE ADDRESS. I immediately called Paypal, where I was met with an immature, laughing, non-intelligible-English-speaking young boy(who I was told was "The Supervisor" ), AFTER the GIRL who PICKED UP FIRST, had EVEN WORSE ENGLISH) I tried, very patiently at first, to make BOTH of these young people understand how Paypal had screwed up, trying to mail to an address where I don't live, haven't lived, when Paypal KNEW MY CURRENT ADDRESS, and that the package would be stolen. They had very low intelligence, and on TOP of that, they thought this was all a BIG JOKE. I explained to them if they didn't refund my money, and change my address, I would be filing a Large Lawsuit, as the GIRL ADMITTED TO ME, AND MY WITNESSES ON SPEAKERPHONE, THAT PAYPAL HAD SCREWED UP, THAT YOU HAD PREVIOUSLY SENT PACKAGE TO THE CORRECT ADDRESS. So today, I went on your useless, aggravating website and changed my addresses.(again). Not that I would EVER USE PAYPAL, AND AM RECCOMMENDING TO AS MANY PEOPLE I MEET OR TALK TO, TO NEVER USE PAYPAL. Your "Customer Service" is basically Rude Non-English-Speaking Children, laughing on the phone, AFTER A CUSTOMER HAS TO SEARCH FOR A NUMBER. YOU HAVE NO EMAIL ADDRESSES LISTED, so your company is SO BAD, you've driven people to CREATE WEBSITES AGAINST YOU. That's quite an achievement. It seems like stories like mine, are why sites like "Screw Paypal" were invented, I guess. ****************************************** (FROM WIKIPEDIA:) Lawsuits, Criticism and limitations The current (2011/04/15 09:17 CST) PayPal user agreement is a 34 page long pdf document[69]. If one buys an item from a PayPal merchant, one is agreeing to an additional layer of arbitration beyond the merchant himself. Thus even if the merchant has acted improperly, PayPal has not violated their own policy until the user has gone through an extra arbitration process with PayPal. According to their 34-page (single-spaced) user agreement, "If a sender of a payment files a Chargeback, the credit card issuer, not PayPal, will determine who wins the Chargeback," which confirms that a user can employ the normal (legally mandated) dispute resolution process with his credit card issuer, instead of following PayPal's procedures. A user who reads section 13.7 (on page 27) finds notice that the user may have chargeback rights independent of the dispute resolution procedure privileges granted by the PayPal UA. Section 14.1 is entitled "Contact PayPal First" indicates that in case of a dispute, the user must contact PayPal first. In September 2005, Richard Kyanka, owner of the website Something Awful, set up an account to collect donations for Hurricane Katrina to be given to the Red Cross. Owing to the high rate at which donations were made, the account was automatically frozen, and Kyanka criticized the time and difficulty involved in getting PayPal's customer service to unfreeze the account. In response to the concerns of Something Awful members over the charity used by PayPal, United Way, Kyanka finally opted to have the money refunded to the donors so that they could donate directly to their charities of choice, though PayPal did not refund exchange and handling fees for international donors.[70][71] In March 2008, Australian current affairs show Today Tonight aired a segment criticising PayPal, with regard to safety, freezing accounts and customer service.[72] Several PayPal gripe sites have been created complaining of problems such as the freezing of accounts of eCommerce stores if they experience rapid growth, preventing them from being able to pay suppliers and fulfill orders.[73] One such site, Paypalsucks.com,[74] ranked third on a Forbes Magazine listing of "Top Corporate Hate Web Sites" in 2005 based on "hostility" and "entertainment value" of web forum postings and other criteria.[75] In June 2008, the Australian Competition and Consumer Commission found that, "The evidence available does not support the view that PayPal is the most secure method of payment, or offers the best service for all transactions."[76] There are about 25 MORE LAWSUITS, not enough space here, to list them.

I don't have a review but I do have a question. A family member lives in Paris France and we are concern that he is not dealing with an official "E Bay organization as the items he has sold are posted many days after he brings them in for documantation etc. and the money he receives takes an exceptional time to receive. We suspect he is going to a French Pawn shop, a disreptable one at that. Would you be able to tell us if there is a reputable official "E Bay" outlet in Paris that he could go to to carry on his transactions etc. patkielski@gmail.com

I've been purchasing items on eBay since 2004. I've had my 1st bad experience and eBay Customer Service and "Specialists" are no help whatsoever. They hide behind...I know how you feel and our policy. I purchased / paid 2 cases of Monavie EMV for $120 & $18 shipping. I received 1 case. Contacted the seller who insisted she sent me 2 cases. She even went as far as to desribe how she packaged it. Knowing what I received was NOT what she described, I took pictures of it where you can clearly see her undistrubed shipping label. I also got a statement from my Mail Carrier of the package she delivered. My Mail Carrier was off on the color thinking the box was dark brown (it's black) but she described the size quite well. She said it was the size of a shoe box or a little larger. That is the size of 1 case, not 2. After emailing the seller my Mail Carrier's description of the package, she issued credit for 1/2 the purchase, but not the postage. My feedback was honest and rather than making rating her negative I gave her a neutral rating even though she cheated me on the postage. My feedback was..... rcv'd 1/2 what I paid for - rcv'd 1/2 credit for purchase, but not shipping. The seller responded to my feedback stating......gave credit for 1/2 the product even with proof of delivery! Ungrateful The "even with proof of delivery!" infers I received the entire order and I'm nothing but a thief. I tried to get eBay to remove that comment but they refuse. I was on the phone with one person after another asking them to remove that comment but.........they understand how I feel but can't remove it because it doesn't violate their policy. How can someone inferring someone else is a thief not violate their policy? eBay seems to be free of any liability because they are not responsible for what people post because it's the person's "opinion" according to Customer Service. Well, I'm sorry!! I'm not a liar, cheat or thief and nobody is going to infer I am!! I'll take this anywhere I need to but that will be removed one way or another. How dare that seller and eBay!!!! I think it's time for laws to change!! If eBay is made aware of something that is untrue or if there is even a dispute about the validity of a comment brought to their attention, they should be held just as responsible as the person committing the libel.

I have been with eBay since 2006. And have seen as well, many different things that I feel could have been handled differently. By eBay and also by the buyers and sellers. I held a Top Rated Seller Possition for a while. Not by the one large money sale (with a 0 feedback rated newbie) to land a top rated spot. But, by very hard work and years to aquire it (after a 100% feedback rating of over 800). I lost this possition due to negative feedback. Well, what is amazing is I offer FREE shipping for over 90% of all items I sell. My negative feedback was based on my shipping cost. WOW how is that I wonder ! So I contacted eBay and they said they cannot change the feedback on their end it was up to the customer to revise. One item was sent in 2 boxes with delivery confirmation. Yet the customer stated that he never recieved 1 of the boxes. Now, what newbies do not understand as of yet. Is that we the sellers are NOT in control of the U.S.P.S. I can pay for over night but a rain delay can cause a day or two delay in my shipment. At this time the usps is not required to issue a refund. I contacted the customers with this information and never got a response. Now, this stays on my record for a year effecting my ability to reaquire my top rated spot. I feel that eBay should restrick newbies on leaving feedback until they have worked to aquire the right to leave feedback. I mean have a period as to where they have recieved say a 100 feedback rating as a buyer first. Just a idea to help out eBay with standing behind it sellers whom they make all of their monies off of.

eBay shut my business down and put me on the streets. I lost my home and car. They shut my store down becasuse of my shipping time. My ad clearly stated 7-8 business day delivery yet a consumer could still give negative DSR ratings. That's bogus! Now I can't have an eBay accountnof one year and Paypal will not let ms have an account. 100% not fair. eBay is a horrible company with noo compassion on business owners.

Mark O. Hello and thank you for contacting eBay Live Help, my name is Marky. May I have your name, please? Just checking to see if there is any thing I can do to get my selling account back? amsterdam ny 12010 Mark O. Hi Chris, I understand that you would like to confirm your seller rating performance, is that correct? i guess Mark O. Thanks for confirming and taking your time to contact us regarding this matter. Mark O. Before we proceed, do you have any other questions that I can address while you have me on this chat? i don't think so Mark O. Thanks Chris, as I can see here your seller rating performance is currently on "Below standard", the reason is because of your low detailed seller rating from yoru previous buyers. This is also regarding the shipping and handling section. Mark O. However there is nothing to worry as this coming June20, 2011, there is another evaluation on your eBay account. Yes I know but I get messages to try to improve it but can't list anything. But it wont change ? Mark O. Once the systems detect that your have reach all the criteria, surely you'll get the "Above Standard" rating on your seller performance. How does one do that if they cant sell? Chat Session Ended, Goodbye. (5010) This was my wonderful chat session on which I was hung up on.Way to go Ebay!

I had a buyer that didn't want to pay for an item. I put in for the non paying bidder and opened a case. Finally I guess after Ebay concted her she paid. I was stupid enough to try and be be a good person and left her positive feedback. Well after she got the itme she complained it was not as listed and that some items didn't come with it. She opened a case against me for item not a described. I contacted her and Ebay with a response that the item was exactly as listed and the item came with what was in the picture. I also told Ebay that she had every opportunity to ask questions and she didn't. Now here comes the best part, since she opened a case and Ebay ruled in her favor they are going to pay her through the buyer protection option and I have to pay them. Well they put a hold on the Item sold amount in my PapPal account which I think is BS. First how can they access any money I have in a personal account and 2nd how can they rule in her favor when it is obvious that she just wanted her money back, she didn't want to pay in the first place. Ebay's customer service sucks and I made sure I told them exactly what I thought. How many people are up for a class action law suite against them for unfair practices and accessing personal accounts.

Ebay and customer service should never go in the same sentence, there's no customer service there. I got told they didn't have boss's so you couldn't complain to anyone about being hung up on or treated rudely, and nobody spoke English that you could understand. Sounded like they where in the middle east some where what gives???

How about a brand new member wanting to sell.. Sign up? No Sorry. Your business email address is still being used by an old dormant user. An email address can only be used by one person - period. My business now owns it. But their policy states that that person still owns it. They could be dead and still own it. I work for a fortune 500 company. It's amazing that our president just said last week - we may have a policy but under certain circumstances it should be broken. Do the job right. Since only one person can own an email address, I am certainly not going to create another address when this is my company name. When I am gone, I am sure someone else will get it. So it appears ebay does not even want my business as I will not create a new address to support their ignorant policy. As a systems person, you need to bring you application current to the changes of business and is users. Oh, and in the meantime, I can continue to get emails from ebay attached to the dormant account reminding me continuously of this amazing policy.

I sold a $450 (used) item to a guy across the country. He received it, tested it, inspected it, determined that it was as I described in my auction that he won, and subsequently left me positive feedback - he was a satisfied owner. He began using the item constantly over the next several days until, on the fifth day, the item failed and came apart. He filed a dispute and ebay sided with him. Ebay told him to return the (now destroyed) item back to me for a full refund. Did I fail to mention that I'm a 12 year paypal member and a 14 year ebay member, with close to 500 profile and 100% pos rating? Thanks for the epic customer service ebay, and for sticking it to me.

100% feedback and getting no help with ebay customer service....this sucks, been on the phone for an hour and talked to 6 different people already

HOW ABOUT HAVING A SUPERVISOR RETURN MY SEVERAL CALLS. I HAVE A MAJOR PROBLEM WITH EBAY. I KEEP SPEAKING TO PEOPLE WHO SAY THEY WILL CONTACT ME AND NO ONE DOES. I WILL CLOSEOUT MY STORE AND OVER $50,000 IN MERCHANDISE I AM SELLING. WHAT DO I HAVE TO DO TO GET SOJMEONE TO ACT RESPONSIBLY? THANK YOU GAIL WINOGRAD

EBay has a serious problem with contract law. They have provided buyers with the buyer protection program; however, they fail to understand contract law. I purchased a fake NorthFace jacket and tried to file a claim through their buyer protection program. The seller used a fake address which was connected to a school. The only way you will receive your money back is by returning the item. Well, I could not return the item because the Post Office could not deliver the item to an appropriate party! I had such a difficult time trying to log on to submit the problem. They hid behind the allotted timeframe set by THEM! I requested they call me so I could explain and fax them the appropriate documentation from both the Post Office AND UPS! They denied my refund. I could not follow up with this with the Attorney General of California because my father became ill and then passed away. I will be proving my case with the Attorney General's office. Even though I will probably not receive my refund, EBay will be made to change its policy for returns under the Buyer Protection Program! I guarantee that for the rest of the Buyers through EBay! Contract law clearly states that there must be an "Offer", an "Acceptance" and a "Consideration". By EBay hiding behind emails ONLY, this denies the Buyer the opportunity to provide their case; therefore, there is no "Offer" part of their contract! EBay . . . I'm coming to prove my case and you can answer to the Attorney General's Office!

I have lost my home and everything i have the owner please needs to contact me 678-733-7244 i have had it up to my ears with this company they have lied cheated and stole my life away from me. I was a platinum power seller paying them $6000 per month and they suspended my account and it was over a listing duplicate that was listed 3 years ago. Now i have lost my home my wife my business and also everything i have. Thanks but no thanks you guys are a communist company i think a union needs to uprise!

This is the wrost people I hve ever delt with. They talk out of both sides of there month and say they will do every thing for you. Them they just you over.. they will not tell you who doing this to us. but turn them in and see what happen to them. Maybe we sould gettogether and put a law suite against them for false ad, and unfair laws, they make up as they go along

That lady at e bay makes up the laws as they go along... she will get hers...

poor is not the word for e bay... they make up the rules as they go along.. un fair place to do to go. Do not give up she will get hers

Did you see that they hide behind her, and they are her slaves.. she makes the rules up as she goes along.. she will get hers in the end...

I'VE BEEN TRYING FOR A LONG TIME TO FIND OUT WHY EBAY CHARGES A FINAL FEE ON SHIPPING WHEN THEY ALREADY GOT THERE FEE ON THE SALE AND THEY HAVE NOTHING TO DO WITH THE SHIPPING. NOT TO MENTION, A PORTION OF THE SALE (MY END) GOES TO CHARITY AND THEY STILL SCREW YOU