Ebay Corporate Office & Headquarters

I want to talk to someone about my account that has been suspended forever. I was told to write a letter, which I did, but no reply. It is hard to believe that someone can't take the time to go over my account with me, point by point. It has been over a year and I would like a second chance. I sold hundreds of things, getting a star certificate. When all this came about, it was during a surgery I had, so I did fall behind for a big, but never ignoring my clients. I sent them emails that explained why things were late, or etc. The one thing I did fall short on was not paying attention to my messages from ebay. I only checked my client feedback. I had no idea it was so important to attend to messages. There were many and I was so busy mailing. Everyone seemed so happy with me, except one lady that bought a doll and she put me through heck, but I think I won that. I wrote a big letter, but no reply. My husband died and I am moving. I have a lot to sell. Could someone give me one last chance, I promise to read my messages from you, and keep my shipping low, as they told me later was part of the problem. I am a Christian and would never hurt anyone finanacially. Another problem was that I called Ebay three times, waiting hours, and then I was sent here and there. The last time I got a really grouchy lady, so I am sure it was that incident that was my last straw. She had no compassion for the fact that I was on the phone almost four hours, three hours another time. I was tired and had surgery, as I stated earlier. Please help me with this. I know I am just one more person, and to be honest I can't see doing all the things to get back on the wrong way. Maybe someone will take the time to call me. Dianne Brenneman (dianne836) 541-231-7162 cell, or home 541-926-6138(no message on this one.) Thank you!

A letter I just sent. To whom it concerns at Paypal & Ebay, Recently, Paypal (& Ebay by rights) returned money to someone who purchased some collectable cards from me: (some info. withheld) Transaction date: Mar 9, 2012 Transaction amount: $205.88 USD I have been a good customer of both Paypal and Ebay. I have a very good track record and reputation. Ebay has returned their fees to me, thank you. I spoke to a supervisor at Paypal: the only appeal for me is to prove the buyer received the cards, which I can't do, although I can prove I sent them (03/09/2012 @02:50:11 PM Customs Declaration – CN 22 # LC411864944US) The only avenue of complaint is for me to take the time and effort to compose a letter and send it to “Paypal Corporate, ATTN: Legal Dept./Civil, 2211 N. First St., San Jose CA. 95036”, while I am trying get beyond the anger and frustration of having been violated. Strange that this man, who I almost initiated an unpaid claim against, can just say three weeks later, “Hey, I didn't get these.” End of story. My feedback was already done (positive and a “thank you”). He knew that. All I can do on Ebay is post a short postscript to that feed back. Who is going to read that when the feed back is already positive. What if this guy has done this before? You have no way for me to initiate an inquiry? Other than maybe, in writing. This is wrong. I sold the cards in good faith. I sent the cards in good faith and now I have have been ripped off by someone. No one loses but me. Where is your sellers protection? I am retired and living on a very limited income. Ebay is a way for me to make a little extra to supplement my income. This is important to me. I wait to hear in writing what both you at Paypal and Ebay have to say. This is VERY unfair.

I Have 4 Seller accounts only because your site has sellers with 10 ebay accounts to leave negative feedback to other sellers . You allow this because I Have reported it many times with proof you do nothing

Your Site is Crime Pit with members being blackmailed to have wrongfully negative feedback removed . Has been reported several times but you do nothing to fix the problem as long as you get paid . Here the payment of US$ that i have made to him from his request. Changing negative feedback to a positive one with paying us$ 50 On his payment account, of course that i am saying the truth my dear. Transaction Details Payment Sent (Unique Transaction ID # 7E6878797T540341H) Original Transaction Date Type Status Details Amount 30 Mar 2012 Payment To shawn gray Completed ... -$50,00 USD Related Transactions Date Type Status Details Amount 30 Mar 2012 Charge From Credit Card CompletedYour transfer from your credit card to your PayPal account is complete. Your transfer from your credit card to your PayPal account is complete. Details ?38,72 EUR 30 Mar 2012 Currency Conversion Completed Details -?38,90 EUR 30 Mar 2012 Currency Conversion Completed Details $50,00 USD Sent to: shawn gray (The recipient of this payment is Verified) Email: sfe.goods@yahoo.com Amount sent: -$50,00 USD Fee amount: $0,00 USD Net amount: -$50,00 USD (equals -?38,90 EUR) Conversion from: -?38,90 EUR Conversion to: $50,00 USD Exchange rate: 1 Euro = 1,28545 U.S. Dollars

EBAY sucks. They take the buyers money and make interest on it. On top of the seller fees. The items were delivered, as proven by delivery confirmation, and excellent feedback from the buyers and yet I still have to wait 3 days from delivery for my money. I am opening a case with the BBB, and the Massachusetts Generals office of Consumer Affairs. No longer will paypal be accepted if I sell only money orders or bank checks.

I sold 5 items, used paypal shipping labels, nothing I haven't done before, yet these five transactions, did not register that I shipped items, and Ebay did not automatically send tracking no's. to buyers, who received their items, before their tracking no's. This would cause the wrong caliber of buyer to have an excuse to leave bad feedback! Thankfully it did not! Ebay rep stated, 'You are right, policy is, 'that Ebay automatically marks shipped', 'and sends tracking notices', she doesn't know why this happened, but that I should be reviewed today, 4-20-12, for release of funds. I sold items, shipped items within one day, used paypal shipping labels, recieved wonderful feedback, yet I still have my paypal money held????? Call me crazy, but is there something wrong with this treatment? All I am asking for is what rightfully belongs to me, my paypal monies, Thank You!

I also agree with 13-Year eBay Seller's recent comment. Ebay doesn't care about small sellers anymore. I quit selling last year after getting burned on 2 big sales cuz eBay did not protect me. Here is a quote from eBay's last quarterly profit results in January... "Of late, eBay has positioned itself as a site to "Buy New, Buy Now," and that strategy appears to be paying off. Operating margins in both eBay's Payments and Marketplaces segments increased from the fourth quarter of 2010. Marketplaces reported a 16 percent increase in revenue to $1.7 billion, while Payments revenue increased 28 percent to $1.2 billion." "We had a strong fourth quarter finish to an excellent year, increasing our confidence," said eBay president and chief executive John Donahoe. "We are well-positioned to compete in the emerging new retail environment, and to help retailers of all sizes grow and engage their customers anytime, anywhere. We are a different eBay today, no longer just an ecommerce leader but a stronger, more diverse global commerce company shaping the future of shopping and payments." SO SAY GOODBYE SMALL SELLERS. YOU HAVE NO PLACE IN THE NEW EBAY COMMUNITY...

Calling the Corporate headquarters number is a complete shine. Another corporation that doesn't care. Big surprise. But my actual dispute is that a buyer mistakenly bid on my item and won it before realizing it was for local pickup. So I cancelled the transaction BUT Ebay keeps the $45.00 selling fee in my Seller account. I don't want the money in their seller account to hold onto and invest and make money with. I don't plan to sell anything again for a while on Ebay, so how do I get my money back? How the hell do I even talk to a person to try to get my money back? BAD company.

Have been selling with ebay for 8 years. Always paid my fees via paypal. Suddenly paypal misses to make my fee payment to ebay and ebay charges me a Dollar extra for late payment. Of course I refused to pay that Dollar. I have principles. It wasnt my fault so why should I pay? Ebay refuses to take that one Dollar of. Their customer service sucks as well. After 2 hours of taking to a trained monkey who is repeating everything 20 times I gave up and hung up. Yet, the trained monkey was not authorized to take that one Dollar off. Don't you think that keeping a customer is more important then this Dollar. I guess not to E-Bay. They rather loose a seller that brings in a couple of hundred Dollars on seller fees in a month then letting go off one Dollar. Does someone agree with me that E-Bay needs to go back to business school and learn about the basics. I'm done with ebay. That is the thanks for being a loyal seller for 8 years. I go to u-Bid and Amazon. They are more flexible and the accommodate their customers. Good buy E-Bay. Chapter 11 is already written in the Stars for you. Just continue treating your seller like that.

I have also reached my limit as an eBay seller. And I even prevailed in a scammer's buyer protection case. After being on the receiving end of eBays system-generated warnings, threats and suspensions, I stood firm and actually discovered an eBay weakspot. But after 13 years and $150K sales,(mostly rare/vintage collectables) this battle made me realize how disadvantaged and vulnerable the eBay seller has become. While eBay's original success could not have been possible without the individual private seller, eBay's principal focus has transitioned over recent years. The bulk of eBay's profit today comes from managing and selling data on buying behavior and trends from their millions of buyers. Much more valuable than selling commissions in today's marketplace. Simply put...The more buyers they attract, the better and more valuable their data becomes. So it is very important keep buyers protected, and the scammers now know how to profit at the expense of individual sellers. There are plenty of big Amazon-type sellers, so eBay just doesn't need us today, or care if we stop selling. It's been a nice run...but I'll be signing out as an eBay seller.

I have been a buyer on ebay for a long time but I am tired of getting cheated out of return shipping cost.A seller listed the item wrong(he asked his young daughter for the size and didn't confirm it himself when he listed it). I asked for address to return-didn't get it-I had to look through my trash for it. I returned the item($8.20) and the seller talked to me like I was an idiot and even called me psycho B****.I retaliated with profanity because by this time I had had enough and he reported me for a violation but he neglected to tell them what he called me.So the seller gets his merchandise back so he can resell and I am out $8.20 and the negative feedback I left that he richly deserved for bad business practices was taken off-How is this fair-I got the original cost and shipping back but I am still out and this has happened to me more than once.ALL SELLERS ON EBAY NEED TO PAY BACK RETURN SHIPPING COSTS IN ORDER TO SELL ON EBAY!! I filed a complaint with the BBB and this is the response I got from Ebay.....Company's Final Response - Posted 03/27/2012(notice he didn't even spell my name correctly) Hello Dorathea, I appreciate your response. It would certainly be great customer service for the seller to cover the cost of return shipping, and it is something we encourage, but unfortunately, it is not something we are able to enforce under our current policies. When a case is created, we cover the buyer their full refund of original shipping and the original item price. Think of it this way, if you purchase an item from a local business and you discover the item is defective when you take it home, the business will not provide you with a refund for the time or gas money you spent to return the item. They will only cover the cost of the item itself. Regards, Nick G. eBay’s Office of the President-what he fails to recognize is that if you buy from a store and return the product-THE STORE GETS THEIR MERCHANDISE BACK TO RESELL OR TAKE UP WITH THE MANUFACTURER!!!!! I am going to keep fighting. This isn't a fair business practice and I will not be recommending Ebay to anyone anytime soon.

I have been buying and selling on E-bay for 10 years with (100%).I think it come the time to get off the bus off E-bay.It is unfortunate.I have "had" much respect for E-bay.It is not easy to run a business of this kind.However:At the moment(for what ever reason E-bay as, they no longer care for Sellers)any more. I sold a perfect product on E-bay that was bought in a Dept store.The buyer stated that the item was a fake.I was told by e-bay to refund the buyer,Period. E-bay took the money from my account even so the buyer had not returned the item As of today March 27/12-45 days from the sale of the product i have not seen the item. I think that:With out sellers like us,very soon E-bay will become another American Express.No ones wants to deal with them,and when that void appears,E-bay will be replaced with 2 or 3 companies better than them. At the present time.if i was E-bay,i would reconsider my policy towards the seller before thinks come crashing on them.It is only matter of time if you continue in this fashion. My Best Regards To E-bay and associate's

I relatively new to eBay selling however, there was a little confusion on my part as far as fees I called ebay several times in regards to this I assumed that all my accounts were linked PayPal, eBay & bank account in any event ebay restricted my selling privileges permanently. I sold something my description was accurate however the buyer gives me a bad rating. My brief experience with eBay is that they nickel & dime you, they don't protect the seller only the buyers. I have chosen not do any further business with eBay because the customer service stinks they give you wrong information. They don't realize without there sellers their would be no eBay.

Greedy!! that is an under statement for sure!! Over the years I noticed the super fast increases on the listing fees, final sale fees, then Ebay took all the sellers protection and left all of us at the mercy of crooks and dishonest buyers. No matter how many documentation one can have Ebay does not care. Then the PayPal regime...no one can accept any other payment method only PayPal (Monopoly) owned by who else...Ebay. Well to put the cherry on the top of the best ice cream...now we are paying the shipping and handling fees -Say What!!??? Here is an example...USPS charges $2.89 for shipping a movie using media mail...seller uses an envelop, bubble wrap, tape, paper and printer ink...(so far the seller started to loose money here)...Ebay rule says that the seller can only charge $3.00 tops for shipping... so the seller have 0.11 cents to cover all the material used to send the item to the buyer...now...Ebay is charging 13 percent - yes, that is right 13% on the shipping and handling that should be paid by the buyer... Now check this out... $2.89 - 0.39 (13%) =$2.61 --> See it?? <--- Seller are now paying 0.40 cents to ebay and financing another $0.49 cents so the buyer can have the item...and in top of that PayPal also takes a piece of the pay when they charge a fee that includes the shipping and handling fees. I am initiating a petition, so maybe the CEO of EBAY will have a clue of what is going on... and no, they are not dirt poor or in economical trouble...actually they are doing very good since a lot of sellers are trying to make some extra money to support their families...but Ebay does not care for that!! There few options,1) Stop selling cold turkey!! No more sellers, no more money, no more fees...Ebay keep all the buyers and that will be it. 2) Contact the Better Business Bureau San Jose better business bureau (goggle it)and make a formal complain...3) Make a complain to the state Attorney...and 4) Find the money to build the competition...which is the one I will be more inclined to do. I was selling my items after one year of absence and noticed that fees where growing too fast, is when I check my account and noticed fees for shipping and handling ranging for $.39 cents to $1.49 Oh boy...I was mad...since then I have not listed anything and I am looking for alternatives in how to sell my items. Ebay is a regime where sellers are the criminals, the low lives, those who do not have a voice or right to vote...but the reality is that the sellers are the ones who help build Ebay, the ones that bring the buyers in and the sales up... and therefore the revenue to Ebay!! WAKE UP EBAY!!

We are in a specialized industry that deals with one of a kind vintage instruments. we have been an ebay top rated/power seller since 1998. We have slowly watched our rights as a seller dwindle to the point now that we are considering not selling our merchandise on ebay. We have always shipped product same day or next day for ups cut off. we have no problem with getting our customer their product as soon as possible. We've always included insurance on any item we shipped at our expense not the customer. With ebays five star dash board system many of our west coast buyers have not given us that rating we should get because ups may take up to 7 and ten days to deliver even tho we ship same day. Ups is out of our control. The latest tyranny reigned down upon sellers by ebay is the new 14 day or longer return for full refund policy. We are selling unique vintage instruments are we supposed to let what ebay calls buyers use instruments for personal gains for recording or a live show or just be able to say they played this instrument for two weeks and then let them return it to us for a full refund. How is this fair to a seller at all. And now how to do discern between a ligitimate buyer and one who you are forced to refund their money when they want to test drive a product for a full refund. this policy may fit some buyers but in our case since we are selling vintage products this doesnt fit us at all. So we have to give up our top rated status because ebay is telling us what to do with our products. when we registered to ebay we thought we were the seller and we could handle our own business, apparently we were wrong. All of us who have been consumers know when we like an item or not. Now with ebays policy change the seller is being punished for not wanting to allow a consumer to man handle his merchandise for two weeks before he gets it back. As far as we know there is know policy as to why the buyer returns the item. Thanks ebay for making something so simple incredibly complicated. ps did you get the entire market of Harvard business graduates? only someone with no life experience would come up with this kind of policy!!!!

Ebay is no longer a friendly place to sell. I have sold over $1.1 million on eBay since 2001. I knew that things were going south when eBay took away my right to honestly review the buyers. Nothing but positives if you are a buyer? It gets worse and worse. It is now so one sided that eBay has actually facilitated thefts, and encourages misbehavior by buyers. The savy buyer knows the seller is powerless and uses it to their advantage. I have had more items and money stolen in the last six months than all the previous 11 years combined. How does eBay respond? They put a hold on my funds for 3 weeks interest free because they say I have too many "claims". Foolish, one sided. "Customer Service"? What a joke.

I too just left ebay as of 3/7/2012. I was a power seller with outstanding customer service (MAKOMANIA) when I had a customer who lied and said he did not recieve an item and wanted a refund. Since I had delivery confirmation of the item I was able to confirm the date and time it was delivered to his home. He went to pay pal and was denied a refund because of the delivery confirmation. Ebay led me to believe that because I did everything right, and the fact that he lost his case, I was not to worry and that I will be taken care of. Well that was a big lie because when the customer left bad feedback Ebay said "Sorry there is nothing we can do". Had I known they were going to leave me hanging out to dry I would have refunded the lying cheating low life of a customer his lousy $3.00. I had a perfect score of 100% and was very proud of it. They were making good money off me and my auctions. It's the principal and the fact that in the event I need them for a larger issue, I now know they will not be there for me. I will never go back. Eventually the web site will be good for nothing but flea market items. I know of at least 10 good sellers that left because they care more about the buyer than the seller. GOOD BYE EBAY but you lost another good customer and much revenue over a little $3.00 issue. Ebay should realize who their customer is. Any company who does not take care of their customers is destined for failure. Good bye everyone.

I have sold many items, have a perfect feedback record...felt eBay was the venue for my items to be sold...I make money, they make money....a nice combination. WRONG!! I sold a brand new 18k diamond Gucci ring. I listed personal pictures, stated the ring size, gave the gram weight, everything that a Seller should do! I sold for a lot less than other Sellers, trying to be competitive. The Buyer received the ring, gave positive feedback...great transaction, right? Again, wrong! Three weeks after the positive feedback, the Buyer messaged me the ring was the wrong size and wanted to return it. Since I had documentation of the ring size, so much time had elapsed, and not knowing what the condition of the ring would be, I did not agree to a refund. The Buyer filed a claim and I escalated it knowing that I could prove the ring size with my documentation. eBay would not accept my documents, stating that it could be wrong and allowed the Buyer to provide their own proof. I believe that the Buyer switched rings on me, but I couldn't prove it, so I had to refund the money once the item was returned. When I received the item back, the ring was used, scratched and damaged all over....clear signs that the Buyer either switched rings or used it and returned it. I notified eBay immediately. Do you know what they did?? They refunded the Buyer 100% of their payment out of my Paypal account. What did eBay do for me? They offered me a fraction of what I sold it for as a negotiation for the damage, and I am stuck with a ring I cannot sell and cannot wear. Why does the Buyer become whole but not the Seller?? Also, I did not get a credit for my eBay fees because I dared to refuse to refund the Buyer and adamantly deny that the size was incorrect. I have tried several times to speak with a supervisor, but I am told every single time that no one is available to talk to me but someone will call back within 24 hours. It has been two days and nobody calls back. If I try again to call eBay, I am told that my request to speak with a supervisor is automatically cancelled. Lastly, the eBay claimsperson reads from a "script" and no matter what I can prove and what I say, the Seller cannot get a word in edgewise. The system has changed and if one is a Seller, be prepared for that one Buyer who is not honest. When that happens, the Seller has no rights whatsoever! Shame on eBay. They have lost another customer, as I will not sell on eBay anymore!

I am a 100% seller and buyer at Ebay. The list of their deceptive practices would fill a 100 page legal brief. They own the Courts in Santa Clara, Ca. Did you ever read the USER AGREEMENT? All cases over $10,000 HAVE to be heard in the Santa Clara Court system or in the 9th circuit Federal Court in San Francisco, so you can bet they are covered there. "Buyer Protection"? AHAHAHAHAAHA It is, what we in the insurance defense Bar, of which I am no longer a part, as I hated being a stooge for a greedy "good hands" company, label "ILLUSORY COVERAGE". Currently, their site is experiencing a "Hard Outage", as during my 7 day listings, the search items went down, rendering the site useless. Don't vent here, get even! You want to be heard? Go to the San Jose BBB ( better business bureau ) : sanjose.bbb.org and file a complaint. Want more? Call the State Attorney General for your State and they can initiate a suit against Ebay. Now, stop complaining without result. You have two viable organizations. Let's show them who is the boss.

ebay has forgotten the seller. Plain and simple. Without sellers there are no buyers, yet the buyer has ALL of the protection from eBay. Over the years they have consistently TAKEN from the Seller. Now with the new return rules for 2012, the buyer has even more protection at the expense of the seller. ebay has forgotten their roots. I had a buyer that lied throughout the process but ebay took their side and stuck me with the item etc... eBays policy is "the customer is always right" which isn't always the case. Feedback policy is also another Buyer protected system that eBay has taken away from the seller as well. The seller only can leave POSITIVE feedback, even if a buyer doesn't pay for an item!!! But the buyer can leave a seller NEGATIVE feedback even if they do everything right!!! I received 1 negative feedback and it lower my score 1 entire point. Since then I have received 57 positive feedbacks and it has only come up .4 !!! Thats POINT 4!!! WHAT A CROCK. Folks you can do like I have and sought and found other places to sell my items without the BS from ebay. If you look you will too. Ebay come back to your sellers we are still here waiting but we are tired of you NOT looking out for us. WE BUILT YOU.... WE PAY THE FEES NOT THE BUYER....IF WE GO AWAY THE BUYERS GO AWAY....