Dunkin Donuts Corporate Office & Headquarters

hi sir , i am muhamma imran my cll num923452176649.i am working in dunkin donuts pakistan karachi last 9 year . last year i was manager at dunkin donuta karachi .i got employee letter after 6 year. there is not any low for employees. here is not perment any person . after 9 year mr ayaz abdullah ask me for rezin. sir i dont know multiple company rule. in now there is not any person permenant. alot of people i know . sir i am poor man after 9 year dd pay me 15000 pakistani ruppes my email is choclate_glaze2000@yahoo.com

This morning at 10:45, I visited the drive thru window of your 942 Hyde Park Ave. location. I asked for a number 8 with a caramel latte light and order of hash browns. The employee repeated the order to me and asked me to go to the next window. When I got there, they told me that the order was $7.56. I thought this was strange because the #8 should only be $2.79 plus an extra dollar for the hash browns. She asked me what kind of coffee I had ordered and I told her that I wanted a caramel latte lite, just as I had told the other employee. When I received my order, I pulled off and went home. When I got home, I opened up the sandwich and it was an egg white flatbread sandwich (a #6 meal). This is not the first time that this has occurred. As a matter of fact, every time I have ordered a #8 (an egg white WRAP) I end up with a flatbread sandwich. Not only have I repeatedly received the same incorrect sandwich, they charge me for it as well!!! Something must be wrong with the number orders because I order a #6 meal, I get a flatbread sandwich. I order a #8 meal, I get a flatbread sandwich. This was not the only problem with my order. When I opened the sandwich, I only had HALF of an egg white omelet. I have taken pictures of it for proof. If you are running out of supplies, just tell the customers. Don't charge me for a full sandwich and give me half of a sandwich! Also, my coffee was clearly NOT caramel, but hazelnut. It was absolutely disgusting. This was the WORST experience I have had at this establishment. Please either have your employees familiarize themselves with the meals or get better people to work for you.

I am a dunkin donuts employee employed in Massachusetts. Our management favors employees over others. I wish they would put cameras in the managers office because the favorites have been known to sit in the office for hours updating their latest facebook page and they even been known to sleep in the office while on the clock. I feel like I really can't say anything to anyone about it because the management crew and a few employees are "family" and they will get you fired or make you quit and I need my job but I have just had about enough of it when I tried to speak to my manager about another employee thats being disrespectful and making work difficult he says if you don't like it the door is right there. I feel like I'm not even a human being to these people instead a peice of shit. What do you do when you can't even turn to your own management for fear that you'll be fired. All I have to say is that I enjoy my customers but you let this particular Dunkins turn into a nightmare to work for.

I ONLY KNOW HIM BY HIS FIRST NAME CHRIS HE WORKS AT DUNKIN DONUTS IN VENICE FLORIDA I HAVE BEEN COMING TO THIS STORE FOR 5 YEARS AND IT HAS BEEN HIT OR MISS ALL THE TIME THE COFFEE WAS HARDLY EVER THE WAY I ORDERED IT AND PEOPLE VERY UNHAPPY THAT TIME OF DAY NOW WHEN I GO EVERY MORNING AND THIS YOUNG MAN NAMED CHRIS IS THERE ALWAYS WITH A SMILE LIGHT BUT GREAT CONVERSATION AND VERY FRIENDLY WHAT A WORLD OF DIFFERENCE THIS HAS MADE FOR YOUR COMPANY HE IS A RAY OF SUNSHINE TO SEE EVERYDAY I ACTUALLY LOOK FORWARD TO GETTING MY COFFEE AND GLAZED DONUT EVERYDAY HE MAKES MY MORNING HE IS ONE OF THE BEST EMPLOYEE'S YOU HAVE EVER HAD WORK FOR YOU HE SHOULD BE A EXAMPLE FOR ALL YOUR EMPLOYEE'S NOW DAYS THERE REALLY ISN'T A LOT OF NICE THINGS TO SAY ABOUT KIDS BUT THIS ONE IS OUTSTANDING IN EVERYWAY YOU SHOULD BE HAPPY THAT HE PICKED YOUR COMPANY TO WORK FOR THANK YOU FOR YOUR TIME MARY ANN

Bought 120.00 dollars worth of Gift Card at a Dunkin Donuts on 110 Belmont Street in Worcester, MA for Christmas. Come to find out one gift card for $25.00 was not activated. Went to the Dunkin Donuts and asked for the Manger. Told her the problem. She took my card and phone number said she would get back to me. To date 1-1/2 months later unable to reach her. Problem has not been solved. Tried to call the store at number listed - no answer. Will never go to Dunkin Donuts located on Belmont Street in Worcester, MA again. Very unhappy customer. I

I visited one of your stores on 2/11/11 at 13605 South Apopka Vineland Rd in Orlando and ate my sandwich and donut inside. I received 2 bags. I noticed that the brown bag said "please recycle this bag". I was wondering where I would do that since I was done with the bag while in the store. I asked the girl at the register if they had a place to recycle the bag within the store and she kind of laughed and said "no we don't". Maybe there should be a place to recycle the bags within the store since I was not taking the sandwich home with me to put the bag in the recycling stack at home. What a great idea to put this on the bag but there should be a pro-active idea to making that happen easier. Just a thought that something could be in the store. Also I think repeat visitors could also drop their old bags in there as well when they come back.

COMPLAINT ACTIVITY REPORT Case # 90061273 BBB of Central Florida Consumer Info: Johnson, Rick Business Info: Dunkin Doughnuts PO Box 1252 Bartow, FL 33831 - - 863 683-0333 Location Involved: (Same as above) Consumer's Original Complaint : Ordered a senior coffee. At the window lady said I was charged lower rate. Asked how much is the coffee normal. It was the same price. Instead of stating they had no senior discount lady tried to make me believe I was getting a lower rate. Actually it was the same. Last time I went to this place they did not screw top tightly on thermos and it spilled all over my dress clothes. I was on the way to work. Bad place to visit. Consumer's Desired Resolution: Change dishonest practice and state to customers: "we don't offer senior discounts". Other Dunkin Doughnuts do offer discounts for seniors. BBB Processing 01/07/2011 web BBB Case Received by BBB 01/10/2011 jmo BBB Case Reviewed by BBB 01/10/2011 Otto EMAIL Send Acknowledgement to Consumer 01/10/2011 Otto MAIL Notify Business of Dispute 01/26/2011 OttO BBB No response to first notice to business 01/26/2011 OttO EMAIL Consumer - Have You Heard From the Company 01/26/2011 OttO MAIL Reminder of Dispute to Business 01/26/2011 BBB MORE INFO RECEIVED FROM THE CONSUMER : Business has not contacted me. 02/07/2011 OttO BBB No Response received from Business on 2nd Notice 02/08/2011 jmo BBB Inform Consumer No Response from Business 02/08/2011 Otto EMAIL Inform Consumer - Case Closed UNANSWERED 02/08/2011 Otto MAIL Inform Business - Case Closed UNANSWERED 02/08/2011 Otto BBB Case Closed - UNANSWERED 02/11/2011 jmo BBB ReOpen the Complaint 02/11/2011 jmo EMAIL Notify Business of Dispute 02/14/2011 WEB BBB RECEIVE BUSINESS RESPONSE : Hi, My name is Mukesh Patel and I am the Store Manager at Dunkin Donuts located 1111 Bartow Road in Lakeland. First I would like to apologize for inconvenience caused during your past visit to our store. We are independent franchisee of Dunkin Donuts and we set what type of discounts we will offer to our customers. We are not offering senior citizen discounts instead we have occasionally happy hours and coffee size promotions. We try to honor all Dunkin Donut nationally advertized discounts if were informed by the franchise in advance. Secondly, if one of our employee left your thermos lid open, I would like to apologize for that. I would like to invite you back to my store for a free coffee and donut. Please call me at 863-255-7376 and I will try to address your concerns in person during your future visit. Thanks 02/14/2011 jmo EMAIL Forward Business response to Consumer 02/14/2011 WEB BBB BBB REVIEWS CONSUMER REBUTTAL TO BUSINESS RESPONSE : (The consumer indicated he/she DID NOT accept the response from the business.) It has not been addressed the dishonest way the employees mislead people into thinking they are giving a discount. I will repeat. The lady said I was getting a senior discount. When I questioned how much the coffee was regularly, that is when they admitted they are the same. THERE IS NO DISCOUNT FOR SENIORS. Do not mislead people. Visiting a businees that is dishonest perpetuates dishonesty. Only by refusing to be customers at dishonest places can we put dishonest people out of business. The incident of coffee spilling all over my dress clothes before work was to show they are not willing to be responsible for damages. A coffee and a doughnut does not pay dry cleaning bills.

yesterday, february 9, 2011, i purchased a coffee and a ham and cheese flatbread sandwich from dunkin donuts in rockville ct. i found a pen cap inside the sandwich with melted cheese all over it. i am ripping about this and this is not acceptable! something needs to be done to accommodate me for this disgusting thing that has happened to me. i will not ever return to a dunkin donuts unless this is rectified and i am compensated for this. i want my debit card reimbursed for both the coffee as well as the sandwich. due to the fact that i reported this yesterday and nothing was done about it, i will be calling the north central health district this afternoon about this matter. i suggest that i hear from someone very soon about this matter to confirm to me that you take these things seriously and actually care about your stores because otherwise i will keep contacting people until something is done and a large amount of the public hears about this. i am so sick of being taken advantage of by irresponcible employees at these places. enough is enough. socks45shoes@att.net i also filed a complaint on the dunkin donuts survery

I have visited to dunkin donugts at the location near my house ( sterling heights mi, 17 and van dyke) 3 days in a row now, at different times throughout the day and every time, THEY DIDNT HAVE ANY DOUGHNUTS!!!!! ,what kind of doughnut shop dosent ever have doughnuts? Luckily there are other shops near by, i wont be goin there EVER AGAIN, they are rude to the customers, NEVER have any doughnuts and hardly speak english. obviously by reading the reviews corporate dosent care either, shouldnt be too long before this poor excuse for a buisness goes under, id rather spend more money somewhere else and get what i came for and not have their staff ( managers) be rude.THANKS FOR NOTHING DUNKIN NONUTS

I am very happy to report that whenever I go into the Dunkin Donuts on Pawtucket Avenue in Riverside RI, everyone is well-mannered, fast, accurate and acting in Dunkin Donuts best interests. Bravo !

I went to the Dunks on Cambridge Street next to Bright Horizons and let me tell you the guy treated me BAD! He refused to return my coffee and had an attitude, I haven't gone back since. Dunking Donuts need to re-train their employees for better customer service and keep in mind CUSTOMER'S ARE ALWAYS RIGHT.

u guys say freshly baked used to be not no more i liked DD back in the day changed ur recipe chocolate donuts no good better 10 years ago trying to save money is not the trick now thay get delivered no one bakes in store no more drive thru gets better service than people walking in coffees still good but hate ur commercials because u lie about freshly baked not true when u deliver them they get cold and hard u should take more pride in what u do havent got a fresh donut in a long time try baking in stores again went 2 starbucks got a chocolate donut it was like u use to make them it was so good why u change no pride in what u do any more like a lot of companys cant say im wrong seen the new chocolate bagel stick look good but it will be hard and nasty bake em in the store they would probably wouldnt b bad cheak yourself going down hill the best places care what they serve the customers phantom gourmet dont go to ur place and rave about it do they stop coming up with so much stuff pay attention to whats in ur name dontus why half the stores around boston dont even cary all ur donuts go get a dozon no selection upset customer might never go back to DD but u dont care if u lose my business all i want is a good chocolate donut looking at some of those postings a lot of people are sick of the way u do things reply patmac1916@hotmail.com no reply will show u dont care about ur customers and will put another posting up

IS THERE ANY STANDARD REGARDING SAFETY OF PEOPLE? THE DUNKIN DONUTS AT 4108 TONELLE AVENUE, NORTH BERGEN, NJ 07047 HAS A VERY UNSAFE DRIVEWAY DUE TO ICE AND SNOW WHICH WAS NOT REMOVED FOR DAYS. WE EVEN ADDRESSED TO THE MANAGER ON 2-3-2011 AM AND THE CONDITION IS EVEN WORST ON 2-4-2011. DO OWNERS KNOW THAT THEY HAVE RESPONSIBILITY OF THIS AND OTHER SAFETY SITUATIONS. DO THE HEAD QUARTER ADDRESS THIS ISSUE TO THEM. THIS PARTICULAR DONKIN DONUT SEEM TO HAVE MANAGER WITH NO CLUE OF CUSTOMER SATISFACTION AT ALL. THE SNOW ACCUMULATED ON TH SIDES DOES NOT EBVEN ALLOW TO EXIT OUT IF YOU DECIDE NOT TO BE ON THE LINE ANYMORE. OTHERWISE THE REGULAR WORKERS ON THIS SITE ARE VERY RESPECTFUL AND POLITE PEOPLE. BUT SAFETY FIRST

I went to this dunkin donut at the address on the bottom, thats what i think of them the worker are rude and nasty first the worker had a mean look on her face no goodmorning nothing i asked for coffee light with sugar she gives me black coffee, she was unprofessional if you dont like your job work some where else no one do not need to see her ugly face, then the bus driver was inside also he is always nice to everyone grandma who was behind the register made a face at him like she was disgusted with him. The bus driver did not say anything wrong to old grandma helen she was just being nasty please fire these people and get new attitudes up in there thank you. 13585 Minnieville Rd, Woodbridge, VA 22192

I used to frequent this DD store located at 731 Smithtown Bypass in Smithtown,NY but now they won't have the pleasure of having me as a customer again. The coupon says "want a (one) free donut when you purchase a(one) medium or larger beverage?" So technically I should get ONE donut PER ONE medium coffee. So I bought three medium coffees so I should get three free donuts then. But when I went back to this store they gave me only one! First the employees were condescendingly RUDE and the manager was also very RUDE about it and said he didn't care if I didn't come back as he didn't think I was a regular customer but the fact was I WAS a REGULAR customer jerk! He wouldn't give me two extra donuts even though I bought THREE MEDIUM COFFEES so I should get three free donuts in return. Even if it was in one visit, the coupon doesn't mention anything about it being per visit so it makes no sense at all, if he was right it would be printed per visit but it doesn't now does it?! Either way, he wasn't even nice about it was just plain rude and disrespectful his whole nasty attitude. I've even received an extra donut or two just for buying one at other DDs but the manager there if he was the manager at all just came across as a totally stingy scrooge.if he knew how to conduct his business better he would have given me those two donuts and kept me as a customer and keep the business going that would have been a much wiser investment. How foolish. So yeAh I think I'll be tAking my busineSs else where jerk. Have a nice day!

im writing this because i couldn't figure out how to call into the corporate office for my complaint. i work for dunkin donuts in Mass. i used to love my job until i became an assistant manager. ever since i was promoted im now blamed for a lot of things that are out of my hand. ive called out of work now twice in the 8 months ive been working for this company and these times ive been harassed to come in when i couldn't. my cars tires spin in the snow and im sorry but my life is more important than selling coffee. this company doesnt care about their employees and im very upset with the way these situations were handled. i shouldn't have to fear calling in when i already have someone to cover my shift and i shouldn't have to listen to a manager threaten my job if im not going to come in wen i cant. this is outrageous.

I knew when I pulled up to Dunkin D this AM and saw termite trucks in the lot with men taking the spray canisters out it was NOT a good sign!  When I got my coffee it tasted like shit, didn't even smell like coffee!! Freaking nasty man yuck! I took it back and some bimbo said to her boss "it's not my fault"! Then the guy in the window was like what's wrong with it? I said SMELL IT! It doesn't even smell like coffee!! Gross me out totally!

My family and I decided to go to Dunkin Donuts because its a family favorite for years. We had received coupons in the mail. We were all excited to pick out our favorite donuts. Upon arriving my husband and I noticed they had no selection of donuts...even the ones for sale for Valentines Day were not avaiable ...(the coupons mailed advertised this) anyway, we ord4r and give the employee the coupons and she charges us regular prices and then gets mad at us and refuses to give us our change ...are ya kiddin me? What kind of business are you running ? MY HUSBAND NOTICED THE DISCREPANCY...so the employee turns around and gives my husband a free small latte ...however she still owed us $1.79 which she never gave us....sadly we will never return to this location...Berlin NJ on the white horse pike across from McDonalds ...DO NOT GO THERE!!!!! this establishment doesnt even deserve 1 star :( Very unhappy customers ....

Why is it that the urban community,and yes i'm talking about African American ( new Jersy) your bagels are always stale and this is early morning hours. And dunkin donuts are poping up all over the place and by the way it's not okay. Sincerly Ms Davis

I have been a Dunkin Donuts customer for many years. However, today I have had a very bad experience that I would like to share with you. I visited your facility on Del Prado and Palaco Grande in Cape Coral, FL, with my grandchildren. My grandaughter ordered a strawberry colada and we found the cup to be leaking after we pulled away from the drive through window. We went back to be greeted by a very rude young woman who was very put out when I told her the cup had a leak and that the beverage had gotten all over my grandaughter's school uniform, my car seat, etc. I asked for another cup. She was hesitant to give me another cup and after she did, I noticed the condensation on the cup and asked her for some napkins. She said that it was condensation but never offered the napkins -- it seemed as though the dripping cup was o.k. to her. I again asked her for the napkins which she handed to me rudely and slammed the window. She began laughing with the other person in the drive through (not a customer). I think this was extremely rude and very poor customer service. With the job market as it is today, it should be easy to find someone who would want to work and treat the custmomers much better than she did. I was very disappointed and the experience was very poor for me and my grandchildren.