Directv Corporate Office & Headquarters2230 E. Imperial Hwy El Segundo CA 90245
Directv corporate phone number:(310) 964-5000
895 Reviews For Directv Headquarters & Corporate Office
I would like to add my .02 cents worth to these reviews of DirecTV. I have NEVER in my 70+ years ever delt with a company that was as dishonest as DirecTV. In May, I believe, of 2009, my wife and I were camp hosting" at an RV park in Waller Texas. Now keep in mind, that we live just out of Salem, Oregon. When my wife discovered there was n0 T V service there in the park, it was "get my TV NOW"! Called DirecTV and talked to them, and was told in no uncertain terms, that when our work contract was up in Waller, all we had to do was transfer account to our town. Installer came to park, and had never installed in an R.V. before. Not sure he had even seen and R.V before. By the time he was done, I could not close my slide, plus we got no reception, in bedroom.. Due to a severe health ( heart ) problem on my part, we left Tx, about six weeks later. When we got home, called to transfere and was told it would cost between $250 and $300, to set up at our house. I talked to 2-3 people and all said same thing, so I said , "fine, cancell". Okay, we will cancel and only charge you between $250 and $300 to cancel. So I paid the fee and cancelled.So, as time goes by, I tell everyone I get the chance to, "DO NOT USE DIRECTV, not only shoddy work, just plain dishonest"!
I placed a order for service and was made promises, when i got my appt schedule to tech called (3) times to change to time, I waited all day until I had to cancel the order. Then I called to get service and was told I would be charged another $21.95 shipping fee for a product that doesn't need shipping, I spoke with a manager that told me that it's all about the money and that he have other things to do then a guy who suppose to be a group manager name Will ID# 0167428... hung up the phone in my face...
They have the worst Customer Service and they have never done anything they said they were going to do regarding my bill. I hate to call them because your on the phone atleast 30 mins. They are the worst.
Jeramie (supervisor, would not give his last name) Badge #LC904 could not resolve a $38 billing issue. I found the corporate office phone number, called it, and a wonderful women named Helen fixed the issue in a matter of minutes. Looking thru the posts above I think DirectTV has a huge customer retraining issue ahead of itself. I have been hung-up on, placed on hold and disconnected again and again. I have been lied to as well. Told my account was credited and it had not been. Brian was the operator who tried to pull that scam. If you truly want to serve customers, take a call back phone number, and if disconnected...call the customer back. We are why you have a job in the first place!! I am a very reasonable person placed in a situation where I have had to be very unreasonable and I don't like it. My billing issue began on May 10, 2010 and it is now Oct. 27, 2010. I am keeping the DirectTV service because one person, Helen took the time to listen and take action. She wanted me as a customer and my account ment something to her. My rating above does not refelct the service from Helen. It is refelective of the customer service department.
This has been an ongoing problem for my mother. She has been stressed to the limit. She is elderly and has nearly suffered a stroke because no one will work with her in regards to the plan she had originally ordered. She had order the Choice Extra plan for $35.99 and the promotional personnel falsified the plan to be the Premier Plan which included the NFL channel which she did not order and did not need/or want as she does not watch football. She talked with customer service to get this straightened out which they could not/would not do. She cancelled the service. A few days later a supervisor called and said that she could make the correction. She was supposed to get a $5.00 rebate each month. Now they are saying because she changed the plan they will not offer the rebate to her. They refused to give me a number to the corporated headquarters and I resorted to google it for her to get the phone number. A customer should not be forced to endure this agony and the supervisor was uncoorpative and stated that my mother had agreed to a change in the plan for $2.00 more. Now they are saying they were going to charge her $71.00 a month now instead of the $35.99. It is not fair what she has to endure. I have even tried to correct this problem without a resolution. It is absolutely ridiculous. I don't feel that Directv is a good choice for anyone seeking cable tv. I would recommend another company over Directv any day.
They cannot force you to a contract when you move and it's not your fault that the place you moved doesn't allow you to have directv. I think when it comes to this it needs to be regulated.
Holly F****!!!! You'd think that with Dish not being able to provide what's needed that Directv would be on the ball. These people don't know their a** from their heads. We've had them for exactally 8 days and have run up over 20hrs on the phone with supers and techs. All of them with a different story of what they can and can't do for us. We req a certain piece of equipment, they said they'd send and sent us the wrong one and can't do anything about it without a 179.00 amt that will be "credited to the account". Yeah right! YOU give me 179.00 and when I get what I asked for then I'll credit u back!!!!! By the way, after 4hrs on the phone today, I'm still on hold!!!!!!!!!!
It's 1/2hr later and they still arn't going to give me what promised and here's the kicker, they say we only had 24hr after install to cancel or they would bill us 20.00/month for every month (2 yr contract) that we didn't use. WHAT THE FUC******!!!!!!!!!!!!!We were told we had 2wks to cancel and now were being told 24hrs. After over 4hrs on the phone, many different techs,many supers, a few disconnects and being transfered to may different states, we're screwed with this fu**n company. With all these problems they are making for people maybe a lawsuit would make them honor their promisses. Is this not pain and suffering?!! How many people out there have lost money on their promises and "credited accounts"? It makes me sick that they can get away with this. What about the lower class who want to enjoy a little tv? It's not like we want all the movie channels, just the basics man, the stations that USED to be FREE.(w/a lit'l pause action).
Directv is good when u are with them once U cancel with them they tell u to go to hell I paid 2 months in advance for nfl sunday ticket I had to move to a place where I couldn't have Service they will not refund me the money That I paid for a service I never received Because the Final bill was already submitted What a load of crap they make so many millions And then they still ROB customers a bunch of Thieves . On top of that they take the money Out of your bank account with out telling you Neve again in my life will use these criminals I hope mr CEO reads all this and does something About it .. LOOsers .....
Other than for the fact that when I attempted to sign up via at&t's idiotic customer service for what was ultimately a bundle inclusive of DIRECTV, which took, like, no less than "six" calls and even then I had issues with the refer a friend and rebates. As a new customer switch over from Comcast and for, say, 6 months now, I recently had problems with my DVR. As an ex-TP computer analyst I know networks and equipment, so it was easy to ascertain that the unit was broke. Then I come to find out there is a $20 return unit fee, which folks I'm here to tell ya was not, is not documented in any of my paperwork, nor was I informed of this policy. So I told person #3 in customer service I would not pay the ship fee. Further, FYI I study law as well. So I told them either you simply replace/swap out the bad unit for a good one or lose a customer, to wit, the answer was sorry sir, but that's DIRECTV's policy. Great business model, losing a new customer over 20 bucks you are not legally entitled to. Please tell me it isn't so. Thank You, Dave
I called today to get DirectTV cancelled and just to have them return my money back to my account. They didn't want to activate my DirecTC because I had just cancelled one that was under my wife's name. Unfortunately me and my wife separated (as if that's not hard enough) and they said that I was commiting fraud because I was connecting it under my name so they didn't let me get DirecTV. That's besides the point. Then I call and get someone that didn't even give me a name, and they start telling me that they can't help me and that I need to call another dept, mind you, they haven't even asked me what I was calling for. I spoke to 5 different persons and neither one was customer friendly. DirecTV has the worst customer service I have ever encountered and that's a lot coming from someone that works for a bank, because everyone is always complaining about a bank, DirecTV is a million times worst than that. Horrible. No one cares and no one even bothers to apologize for the inconvenience that I've had even speaking to an Account Manager and I told him everything, and he just said; "OK?!" That's honestly what he said. I was shocked. An Account Manager, not even apologizing, not saying one word about the complaint that I just took about 3 minutes to tell him. The WORST!!!
You guys are so off the mark of customer service, it scares me!!!! How can you have employees that don't know what they are talking about, service men who twiddle knobs and play wit remotes not doing anything and expect people to be happy with there service. I called seven times trying to replace my(your)DVR. Seven times and five of those times they told me to reset it, four of those five times I told them I had already done thatand then would insist that I pay to replace my(your) DVR. I did nothing to this DVR, I said that I wasn't going to pay 100.00 to replace my (YOUR) DVR. So they sent out a tech who didn't do anything to fix the problem, just told me it was on it's way out. I called and thank god got someone with a brain, he sent me a new receiver, but through the whole process I lost 2 months of uninterupted enjoyment from the tv. You want people to watch so much tv that they need more, they need more gadgets more perks, they can't get sucked in to the funnel if they can't watch tv. It turns out I am just another faceless sucker that gets swept away by automated phones and customer service represenitives who don't do or know anything!!!! Thank you for making me feel special directv!!!! Faceless Sucker 1,592,032
Last April DirecTV started billing me for a 2nd Receiver, which I did not order, nor did I receive. I have called and only gotten the run-around and a non-answer to my problem. Each month since, they have billed me $5.00 for an extra receiver which I do NOT have. I have sent numerous letters and in their response, they tell me to call their 800 number, but everytime I do, I only get their voice mail and no one ever responds. Now they are billing me an extra $5.00 per month for late charges on the non-existing 2nd receiver because I refuse to pay for something I have not received. I am going to write a letter to Mr. Mike White, CEO and President of DirecTV and see if I can get any response from him or his aides, other than more run-around. I am looking into AT&T's U-Verse myself.
I AM GIVING YOU POOR RATEING BECAUSE YOU DONT TAKE CARE OF YOUR DAMGES ,YOU LIE POINT BLANK YOUR TECH S LIE , AND YOUR SUB S LIE ( SKY LINK) THEN WHEN YOU CALL CUSTOMER NO SERVICE ITS PHONE TAG AFTER PHONE TAG . MR WHITE THANKS BUT NO THANKS IT SEEMS TO BE A LOT OF SMOKE AND EMPTY PROMISES YOU DAMGED MY HOUSE NOT ONCE BUT TWICE THE HIDE BE HIND THE PHONE , WOOOOOOOOOOOOOW DO NOT GET DIRECTV I;LL GO BACK TO THE CABLE C.O WHEN MY TERM IS UP A DIRECTV THANKS FOR THE LIES AND THE UNHAPPY NESS I WENT THROGH IDID GET TO HOME OFFICE MIKE WHITE SEC TOOK THE CALL AND SAID THERE WAS NOTHING THEY COULD DO .AND NO I AM NOT LATE OR BEHIND ON ANY PAYMENTS ANY WAY YOU WOULD BE SMART STICK WITH CABLE IT MIGHT BE HIGHER $ BUT LESS HARTACHE TRUST ME A MIKE WHITE OF DIRECTV CALL ME IF YOUR A MAN OF YOUR WORD YOUR SEC HAS MY # MARK IN OHIO I HOPE YOU BACK WHAT YOUR TRYING TOO SELL . THANK YOU FOR YOUR TIME 937-838-7878 WILL HELP YOU .
I used to tell anyone who asked that DirecTv is wonderful. Howerver I would now tell anyone who asks that the customer service line for billing stinks! I spoke to a representative on October 2, 2010, who refused to allow me to speak to a supervisor when I was not satisfied with his lack of service. I made a payment in September 2010, by phone, and my credit card statement reflects that. However my DirecTV statement does not reflect the payment. The representative said over and over that they had no proof of payment. I told him that I did have proof of payment right there on my credit card statment. He had the gall to tell me that maybe someone stole my credit card and paid their DirecTV bill. Please! I wish I had taken his name. I hung up in frustration and called back. I spoke to another representative, who although spoke in a detached cold fashion, did provide me with the information I needed to dispute my payment. I faxed the information requested and waited. I received no contact from DirecTV, so called customer service on October 8, 2010,as I do not want my service to be terminated due to lack of payment. I spoke to a representative who was minimally helpful and cooperative. I asked to speak to his supervisor and though I was on hold for several minutes, he complied. I spoke to Robert, empolyee number 400832. The supervisor stated that the fax I sent had been recieved, however they did not have all of the information that they needed. This was not information that I was told needed to be listed in the first place. I asked for an extentions so that I can fax the additional information. He stated that he could not give me an extension. I pointed out that it would be good customer service to extend a courtesey extension of my service since the mistake was not my own. He stated he did not have authority. I asked to speak to his supervisor. He stated initially that he does not have a supervisor. I told him that everyone has a supervisor, he continued to maintain tha the does not have one. I told him that could not be everyone reports to someone, he then stated there is a floor manager, however he does not come to the phone. I hung up exasperated and looked up the number for corporate. Now then with corporate I was very satisfied thus far. I spoke to Dacia, who explained that the fax had been received, resolution takes ten days, however a peice of information was missing. Dacia was friendly and compassionatte. She extended my service and provided an alternate fax number to fax my information to. I certainly hope this resoves my issues. I have been a customer for several years and have not run into this in the past.
We were unable to get service at our new home so when we moved in July 2010 we had service temporarily suspended. But we later found out that we couldn't get service.First of all the technician came out and said it wasn't a line of sight.So we had to call them and ask for a second tech which was a supervisor. When he came out he said it was two lines of sight the side of the house and front yard on a pole.We told him that the side of the house was fine he set it up for install the next day. Well the technician were very rude they were putting the dish on the roof. We asked that it not be put on the roof We were afraid it might start to leak.When we called the supervisor back he said that he told us it had to go on the roof or in the yard. We told him you said the side of the house he said since we didn't wont on the roof it had to go in yard and the price for the pole is $75 and it's paid to tech.I asked him why he didn't mention the price and he stated I don't like to talk about money when talking. I said so how is a customer suppose to no. I called customer service and was told by a supervisor that I would be charged a cancelation fee and once again cut off and talked to like a child and not a paying customer.After that I called back and talked to someone in moving department she was the first helpful person .She canceled the service and I wasn't charged.So then we get a credit for $84.00 dollar and the bill says credit also.Then when I call to check on credit they say you owe $51.42. That's not true we never had service at new address and service have been off since July 2010.I was told to write the dispute department only to check my account and they have taken out $51.42 without giving me a chance to dispute the charges and without sending a bill. Will be contacting BBB and the news and also a lawyer.I have now been on hold for over 2 hours.
If I could give a negative rating a would. Called headquarters and spoke with a guy name Derrick he is just like all the other A++ up at "directv". I wanted them to waive the cancellation fee because of all the problems I'd been having and got nothing. Just a oh well screw you and you are going to pay us even when we know we are wrong for what we did.......everyone who's any one I will say stay as far as away as you can go somewhere else not here. They just want to get you under contract and just so they can treat you like cramp. I will file a complaint with the BBB ever
Does anybody have the Corporate headquaters phone number? I am having problems with directv and cant get anything resolved. Please help
Spoke with Kevin at Corporate Office today regarding a horrible experience I had with an agent and a supervisor at the Carleston, S.C. office. Kevin was very nice and understanding, resolved my complaint. Tip: if you have a billing issue, call the 800-531-5000 phone number. This is the call center in the Phillipines and they always handle and resolve my issues in a professional way. The call center in Charleston, S.C., which is 800-880-9024, might not be as helpful. But overall, my review of Coproate Headquarters and the representative Kevin is 5 stars. He listened to me babble on for about 10 minutes about how awful I was treated by Charleston office. Sometimes, it's just nice to have someone listen to how frustrated you are and you feel better.
want to attempt getting help... call 1.866.785.5536 for the CAT (Customer Advocate Team)ask for Rachel ID#Y4638, or Greg ID# U1455, or Benjamin ID# X3323 or Ronnie ID# U5252 be prepared that you will get corporate babble, no apology for their mistakes (wrong fax numbers, wrong contact numbers, poor follow through, poor record keeping, lying about their previous instruction) always record or take exact note if you call Customer Service ask them to read out loud the notes on your acct#...record these exactly you can also email some corporate acct for Ms. Filipiak at www.investor.directv.com/officers.cfm... BUT this will jest get you back to the well trained courteous voices at CAT... they will apologize for YOUR frustration but as stated by Benjamin ID#X3323 "I will never apologize for anything that DirecTV does" or course in the next breath he changed this to "I will never apologize for any of DirecTV policies or practices"...then claimed that he never stated the first statement (we recorded it, and told him at the beginning we were recording this is not a company who has ever read W. Edwards Deming about the best corporate behaviors.