Directv Corporate Office & Headquarters

WHEN i FIRST SIGNED ON WITH DIRECTV THEY QUOTED ME A PRICE OF $35.43. AFTER 3 MONTHS MY PLAN DROPPED FREE SHOWTIME AND STARZ SO I KEPT SHOWTIME. MY BILL INCREASED MORE THAN THEIR QUOTED PRICE OF $7.99 PER MONTH SO i DROPPED SHOWTIME. SINCE THAT OCCURRED, DIRECTV REPS. ADVISED ME THAT MY BILL WOULD NOT LONGER REVERT TO THE ORIGINAL AGREED PRICE OF $35.43 PER MONTH BECAUSE THAT DISCOUNT EXPIRE CONVENIENTLY AND THAT I AGREED TO PAY $40.32 PER MONTH.I CONTACTED THEIR COLORADO OFFICE AND SENT A LETTER TWICE TO C. SCHRUM, SR. MANAGER WHICH WAS A MISTAKE BECAUSE NOTHING GOT DONE AND THEIR CORPORATE OFFICE IS LOCATED IN EL SEGUNDO, CA NOT IN COLORADO. THEY HAD REPS. CALL ME ALL HOURS OF THE DAY TO ARGUE WITH ME STATING THAT I AGREED ON THE INCREASE WHICH IS AN OUTRIGHT LIE AND TOLD THEM I WOULD NOT PAY THE INCREASE AND THEY CAN CANCEL MY SERVICE AND TO SEND ME A NOTICE IN WRITING. INSTEAD, THE DIRECTV REPS CONTINUED TO CONTACT ME BY TELEPHONE TO ARGUE OVER THE SAME ISSUE AND WITHOUT ANY CANCELLATION NOTICE, TODAY, WE HAVE NO SERVICE. I WON'T PUT UP WITH GREED AND STEALING AND THAT IS WHAT THESE BIG CORPORATIONS ARE AFTER. AS IF THEY DON'T HAVE ENOUGH MONEY FROM US CUSTOMERS AS THEY HAVE TO STEAL OVER $5.00 MORE PER MONTH. AND WHAT EVER YOU DO, DON'T AGREE TO PROVIDING ANY ACCESS TO AUTOMATIC PAYMENT BECAUSE THEY WILL CHARGE YOU WHAT THEY WANT. I NO LONGER SET UP AUTOMATIC PAY BECAUSE ALOT OF AMERICA'S BIG CORPORATIONS ARE OUT TO STEAL YOU.

I wish I could give a negative rating. We signed up for directv in October and were told that we could get wireless internet with it and they would hook it all up together. They then charged my bank account for delivery fees. They charged us that fee twice and when we called and alerted them we were on the phone being passed around for an hour. We were finally told that it would be reversed but it has never been refunded. When the installer came to hook us up he came late in the night and said he would have to come back the next day. When he came back the next day we found out that they don't offer internet service where we live. The installer had already hooked us up and instead of running his own wires he unhooked our cable and DSL and used those wires. We called and tried to get it taken care of and we were once again passed around, hung up on, and treated rudely. Finally after 5 hours we were told that not only would we get our original shipping charge refunded but that they also would refund where we were double charged. It has been over a month and countless phone calls later we still have not received any kind of refund. Plus because of what their installer did I had to pay my cable company to come out and fix what they had done. Very poor way to do business and very poor costumer service. I will never recommend anyone to go through direct tv. They illegally charged my bank account twice and they shouldn't be allowed to get away with it. Reading all these bad reviews I am surprised they stay in business, maybe it is because they steal people's money.

I have been with Directv for about 9 years, & have been happy. However, I have NEVER extended my contract, it just somehow happens each year. I am not happy with current service 7 I called to see when my contract was up & guess what? It somehow, on it's own extended another yr. to 2/11. They claimed it was because I changed "boxes." Apparently if you have a bad box that has to be replaced, even if you pay for insurance, you get the contract extended. I am going to file a complaint with the Attorney General of my State & I would suggest you all do the same.

If I could rate a 0 I would!!!!!!!!!!! Youre customer service sucks! I have been a customer for 7 months and refered by a good friend who has been a customer for 7 years. All I wanted to do was upgrade to a HD reciever and dvr but I was givin an outrages price and nobody would work with me. Dish network will install for free and only charge 78 a month for 2 HD recievers! I want to switch to dish network now and you want to charge 330.00 to cancel! I will be contacting the Att General office about this!!!!!!!!!!

DIRECTV DESERVES A "O" 11/15/2010 I ordered Direct Tv Cable service for the holidays. I asked repeatedly what happens if I want to canx? the 4 different people I spoke with all told me 30days even my installer said 30days. So when I went online to do the rebate they all talked about it wouldn't let me register to do the rebate, just kept saying error cust not found no account found. they said you have a week to do it so it applies right away. so later when I try to call to get help with the rebate registration they tell me I should of done the rebate before my installation! what?? NO one told me that that's (5) people I spoke with. I was told I had a week so now I'm stuck with $80.00 bill instead of the $29.99 promo I was promised for the next couple of months till the rebate kicks in. So I asked to speak with a supervisor ( Leo ) came on the phone & said the same thing all over again. So he wasn't very helpful at all I don't even think he was a supervisor he couldn't even speak properly. So he just frustrated me further so I said just CANX... so he sent me to canx dept, then I spoke with (Debbie in Ohio) she said the same things to me. I told her about the rebate, so after a long conversation she applied the rebate for me, but I would still have a few months of paying $80.00. So I explained everything all over again stating they all told me I had 30 days to canx she stated thats not true theres no such thing! you only have 24hrs to canx! WHAT!! WAIT!! I was NEVER told 24hrs??? So I told her to canx she said that I would be charged all these fees, so then she read of a list of ways to canx 1) If someone in the family dies. 2) If you canx within 15 days of installation so I told her ok there it is I've only had service 7 days! canx it.... So she did try to save the account but after so much lying from so many people from this company. I don't want to do business with them!!. So Debbie canx my acct my cable went off, then I asked her when would the boxes get here so I can mail the equipement back. she said 3days w/ prepaid shipping labels.then i asked her repeatedly there will be no charge for cancelling? correct? she said YES! over & over. now its 11/29/10. still NO BOXES? NO CABLE? & Now there charging me $400.00 cancellation fees!!! what ?? she said there would be NO FEES!!! so today I called 11/29/10 spoke to a supervisor (Biana in Texas) says the fees apply because the 15days DON'T APPLY TO MY STATE!!!! CALIFORNIA??? Hello everything applies to my state. I don't understand why they are lying so much!!! she did change her tone one I said I was going to go to Consumer Affairs & post stuff all over the internet & SUE them. Which they even charge $125.00 fee for that!!haha, ridiculous company, where is the customer service?? I do customer service for a living. & I've never given someone this much greif.... it's only 7days!!! I will NEVER!! use Directv again & I don't think anyone should. Without customers they wouldn't have a business!!! so why am I the bad guy?. why are they lying? I told them they need to retrain there people & to stop lying to customers. So now I'm waiting to hear back from an operations manager Michael... but I'm going to call corporate office & email & post stuff everywhere!!! so that hopefully someone else dont have to go thru all this. I've had Time Warner Cable they were great!!! I think I'll go back to Time Warner, I only canx them to get cheaper cable service, & boy did I ..There's that saying you get what you pay for!!!!!.......they have chosen to treat me as a problem customer and obviously have no interest in addressing my concerns or trying to make this right after they lied so many times. I am prepared to contact the Consumer Affairs, the Better Business Bureau, & unethical business practices & misrepresentation if this issue is not satisfied in a timely manner.I had Dish Network they were good also till I got a call from B of A saying they were stealing money from my account, so I canx them & got back $300.00 from Dish, cause they require a Visa to open service so it was a debit visa. so I guess they thought they could help themselves. So bottom Line.... DO NOT DO BUSINESS WITH DIRECTV!!!!!!!!!!!!

Yesterday on Black Friday we visited the Best Buy store located at 1375 Polaris Pkwy, Columbus, OH 43240 in Columbus. We headed for the HD/LCD TV section to look at sales. We were shopping for a TV for our new office. We were approached by a Direct TV rep (2 days on the job). The first thing he said to us was if we purchased a TV for at least $499 and signed up for Direct TV we would get a $250 Best Buy gift card (he did not mention that it was a mail in rebate) wanting Direct TV for our office anyway we said ok and began to shop for a TV. We began to ask him questions however he said he really didn’t know and He kept having to check with someone else. We finally began to speak to someone else I believe Ziek was his name. He started to sign us up and he asked for personal information at this point I indicated this was for our 501 (c) 3 non-profit business. He said oh I don’t think it is for a business, but said he would check. He came back all excited and said yes we can do it! We said ok and purchased a TV for $559. The Direct TV rep filled out the form, but seemed like he didn’t really know what he was doing. He also said they were too busy to call it in right then but that someone would call me back later that evening (Friday 11/26/10). Looking back I am wondering if they didn’t want to call it in as they knew they were lying to us. When I signed up for service at my home at Sam’s club they called it in right there on the spot!! When all was done I asked the rep how we would get the $250 GC, he stated once we finished signing up Direct TV they would send it to us. When all done he started to walk away and I stopped him and said is someone going to go get the TV for us so we can purchase it. He left for a few minutes and a Best Buy employee dragged it over to us, placed it on the floor in front of our feet and proceeded to walk away! We were shocked!! By 8:00 pm last night no one had called me back so I began calling them. I finally spoke to Ziek who said they were too busy right then and someone would call me back today(11/27/10 at 12:00 (noon), but again no phone call. So I began to call them back this afternoon with no one returning my calls to set up my service. I finally just called the GM Dave at Best Buy who listened to me took my information and said he would call me back. He also told me we must send in the form they gave us, with our receipt to get the $250 GC we were promised. I informed him we received nothing to fill out and send in so Dave said he would fax it to us. He called me back and was now also being rude and stating “oh you won’t get a $250 GC only $50”! I was trying to explain to him what the Direct TV Rep said to us and promised us, but he obviously didn’t care that we were lied too! By this point I am pretty mad because I can’t get anyone to finish signing up my service and have been lied to about the $250 GC just so I’d buy a TV and sign up for Direct TV. I have spoken to Ziek who has been very unhelpful (not rude) but very unhelpful! I just found out he was the one who told us we would get the $250 GC for our business account! When I asked him earlier today if he was the one who said that to us he would not admit to it and said nothing. He said he left two voicemails for his manager John and said he would call us back. I waited for about an hour and no phone call. I finally called Ziek back and he gave me John’s # and so I left a voicemail for John and of course no return phone call. I finally called him from another phone and what do you know he answered! He said he would have his manager call me. They did call me from a 866 # which I missed. I don’t typically answer my business cell on the weekends especially from and 866 #, and this is why I missed the call. I called John back and he was extremely rude and had a very snotty attitude with me, even yelling at me and talking down to me as if I were stupid and chewing me out for missing the call from his manager! He also stated Direct TV would not be for me. Obviously he is just trying to get me to go away, because he knows they have been caught in a lie! I cannot believe John is a manger with your company. He was yelling at me so loud my husband sitting on the couch next to me could hear every word he said! John told me I should call his manger back to finish setting up my service. I asked him will they be able to get the issue resolved with the misrepresented GC and his response was probably not. I was told by John (today) that it isn’t normally for businesses but that they have gotten some to go through. Obviously misleading people “hoping it would go through” were his exact words! It now seems like they are trying to rush us in setting up our service and trying to sidestep the fact we were lied to about the $250 GC. We do want our service set up, but NOT until this issue of the misrepresented GC is resolved! Had we been told for sure it is not for businesses I would have sought out and purchased a less expensive TV elsewhere. The only reason I did this deal was because receiving the $250 GC would help recoup some of the cost incurred to our charity by purchasing a $559 TV. On another note- I recently switched to Direct TV at my home and am very pleased with the service here and this is why I was wanting it at our office as well. I was prepared to call and have it set up prior to this experience. However now have a very bad taste in my mouth with Direct TV & Best Buy in regards to this very unpleasant experience. Both Dave the GM at Best Buy, Ziek & John with Direct TV have been very unhelpful and acted if my being very upset is nothing but a bother to them because they are so busy with other customers. They cannot seem to understand why I am mad about being misinformed and promised a $250 GC for our business account. I am extremely mad at this point as you can see I have gotten nothing thing but the run around and lied to by your local reps. I have given Dave GM with Best Buy, Ziek & John with Direct TV every opportunity to fix this in the last 24 hours, however they have chosen to treat me as a problem customer and obviously have no interest in addressing my concerns or trying to make this right after we were lied too. I am prepared to contact the Ohio Attorney General’s Office, the Better Business Bureau, & Six on your side claiming unethical business practices & misrepresentation if this issue is not satisfied in a timely manner. I would also like to add we have public figures on our board of directors and they will be very upset & disappointed to learn how we a 4 star charity have been taken advantage of. It’s very disturbing that anyone would take advantage of any charity just to make a buck! I would appreciate a return phone call on my cell ASAP! 614-446-7906

After MANY failed attempts of anyone helping me at customer service...I found a phone number to the Corporate Office (310) 964-5000. The man that picked up the phone literally transferred me in mid sentence...rude, however, I was sent over to a VERY NICE AND HELPFUL lady. I was very nice to her and she was very helpful to me. I explained to her that EVERYONE I had talked to would say, "So sorry, I understand." WHAT? After we had finished with business, I gave her a good review with her supervisor. I also told the supervisor that the customer service and their support needed SERIOUS HELP! The customer service representatives have their hands tied to a point of not being helpful to the customer. Corporate desperately needs to re-evaluate this!

I was a directv customer for 9 years untill I was recieving mailings from them in my wifes name for a lower rate . upon notifieing them that I wanted to lower my rates with the new package they were offering they became non compliant would not talk to me on the phone and said I was not eligible. I decided to disconnect them and maybe get something diffrent so when I made the disconnect call they said they would lower my rate and give me a better package but I said no thats when the trouble started I get mutiple bills a month with charges for movies even thou I am diconnected and now a threat of them suing me> I say sue me for a lot I dont want them to make me look cheap

yOUR COMPANY SUCKS YOU NICKEL AND DIME US TO DEATH AND CUSTOMER SERVICE IS HORRIBLE YOUR PRODUCTS ARE MADE NOT TO WORK SO YOU CAN KEEP CHARGING WHY DO I HAVE TO PAY INSURANCE ON A BOX THAT I RENT. DO NOT GO WITH DIRECT TV THEY LIE AND CHEAT

I had been a DirecTV customer for over 8 years with good service and no issues. Switched to U-Verse last month due to other considerations and called to cancel service one week after receiving my bill for the next month. Rep said they would send me a new bill with the final amount adjusted for the partial month. Received the new bill and mailed the new check the next day. Received another bill with a late fee because I received the new bill the same day as the old bills' due date. Called Customer Service. Since I was no longer a customer they couldn't help me. Talked to a manager. Said since the bill was correct when it was sent, it was due on the original date. They hadn't offered to give me the new amount at the time I canceled so I had to wait for the amount. The fact that I canceled 10 days into the billing cycle didn't matter. According to him, I should have sent them the full amount on time, irrespective of the above stories about DTV holding on to overpayments. Called back to get the Corporate address.. Was told the same lie as as Kristina was in September (see above). They tell you it's in Greenwood, CO. Their own main website says it's El Segundo, CA. Take a look... just go to www.DirecTV.com. After reading these other people's stories, I'm glad I had the foresight not to let them get their hands on my credit card numbers. Atlanta, GA

I've had Direct Tv for 2 years and I am not please with their services. With 2 years of service with you guys, I've never called for a payment arrangement, but times are hard so on 11/6/2010 at 3:23pm est.I called and asked for a payment arrangement until 11/21/2010. The agent( not american) agreed and gave me the payment arrangement. Today my services was interrupted all because the agents with Direct Tv are not doing their job. Because the agent didn't mark the payment arrangement in your system, my service was interrupted. The only time I recieve my bills from you guys is when you are getting ready to disconnect my sevice. I never recieve the bills before the final notice bill. Your supervisor is racist, he told me that he could not help because I'm hispanic. Some one needs to retrain your agents and your so called management again on the proper procedures of customer service. I am very upset with Direct tv, I already talked to my lawyer about your supervisor.I will go to the news,newspapers and radio station if I have to, to let people know not to ever sign up with Directv. I asked to talk to some one over the supervisor and he told me no. I'm going back to Time Warner Cable or Dish Network at least they treat me better and they don't racial profile. I should've listen to all of my friends and faimly when they told me that Directv was a piece of crap. Raleigh,N.C.

after only 45 days of service, 22 hours of phone calls with no results I retained an attorney today and have also sent letters with all documentation to the attorney general,the FTC, BBB and Directv headquarters, who by the way hung up on me when I finally reached them. This is all due to fraudulent billing, we are being charged for services we did not order and do not even have!!! no one can answer to this and all seem so confused, come on, its not rocket science! I called my bank to block directv from access to my account, I was told I am only 1 of hundreds calling daily to dispute Directv and block them. Interesting. BLOCK THIS COMPANY FROM YOUR BANK ACCOUNT RIGHT AWAY, they will rape you financially. What is very sad is that our nation currently has a unemployment rate of close to 10%. They need to look at this 10% and start replacing all the ignorant, non english speaking employees. This company is sure to be out of business soon, they are currently being sued by 39 states,and warnings to straighten up by 3 others, not to mention all the personal law suits and class actions. To sum it all up,DO NOT DO BUSINESS WITH THEM!

To add to what Trina Gatlin has posted, note also that this company is in the top 10 of Americas most hated companies. They are indeed facing all these law suits, people have had enough, I am confidant that this company is going down as well, however I dont think any of you will see your money back as they are headed to bankruptcy with only themselves to blame. Do not ever trust them, I too had to have them blocked from my bank account.

A couple of weeks ago I had requested to take advantage of the one free upgrade a year to have an HD DVR unit installed at my residence. The rep told me that a secondary distributor was handling the accounts in my area and I was to get in touch with them for the upgrade. She then erroneously ASSURED me that once the unit was activated I would have a $199 rebate check mailed to me. Based on that information I borrowed some money to pay the technician from MDU expecting to receive a check with which I was to pay that money back. After the unit had been installed and services activated I called Directv to find out when I would receive the check, only to be told by a rep that they would only be able to credit my account. I called back to talk to another rep seeing as the last rep was unwilling to help, and this new rep told me that albeit a mistake, because the first rep had committed to mail me a check she would put in an escalation to have the money mailed to me even if that was not regular practice. Long story short, I called in today, spoke to 3 supervisors (one of whom hung up on me) and 3 reps who are all now telling me that I will not get that money. I do NOT want the money in my account. I need that check that was promised me to pay back the loan I borrowed. This experience has left a very sour taste in my mouth where DirecTV is concerned, and an even sourer taste where reps are concerned. Everyone I spoke to today acknowledged that I was given false information on which I acted, but nothing can be done about it other than the credit to my account WHICH DOES ABSOLUTELY NOTHING FOR ME in my current situation. I've had 3 separate reps at Directv tell me I would get the money in my account by check or credit to the card on my account; in the future how can I trust anything a rep tells me? I sent the above message to corporate headquarters, and to add insult to injury, I received a call from corporate a few minutes ago from a man who claimed to be Chad Gates, Account Manager for customer advocacy, who very curtly told me there's absolutely nothing that can be done. And now miraculously there's no evidence that anyone informed me I would get a check in the mail...but according to Chad even if there were it would make no difference! What a joke!

DIRECTV IS WORST THAN TALKING TO SOMEONE IN INDIA - WHO RUNS THIS COMPANY? WHO IN THE WORLD TRAINS THESE PEOPLE? AND WHY IN THE WORLD HAVE I BEEN A CUSTOMER FOR SIX YEARS - NOT ANOTHER DAY - WORST COMPANY EVER -

Do they have a -1 rating cause that's what they deserve. I called Directv on Nov. 2, I told the rep that I wanted service to be connected. He asked me if I had a credit card, I told him "yes". I gave him my credit card number. After running my card, he then comes back and tells me that they can't accept the card b/c it's a pre-paid card. I went to the site, on the internet, to see if they money had been deducted. It had. I informed the rep that if they couldn't accept my card, I wanted the money placed back on my card. The rep then asked me if I had another card they could use. I told him "no". He then stated they could take the money out of my checking account, and for me to give them the routing number and account number. I did that. Then he tells me "i'm sorry, we can't work with that." So, I told him I wanted to speak to a supervisor. He put, who I believed, was a co-worker on the phone. He promises me that by the next day my money would be back on my card. He then promised to email me the transaction that had taken place and a letter stating how sorry he was. Needless to say, I sit here four days later, still getting the run around from this f*&#@$$! company. I called my bank, they told me that Directv hasn't reversed the charge. I've called Directv every day, some times twice a day. They have told me that after the third day the pending transaction will automatically fall off. I've been told by Directv to contact my finanacial institution & they will make sure I get my money back. Every time I called, I asked to speak to a supervisor or give me the corporate number. I always got an over zealous rep who informed me the other reps had told me wrong and what they're telling me is the truth.I will wait two more days, Monday and I will call corporate. If they won't help me, then there is Better Business Bureau and the news. Oh. And Hell no, I never got the email the "supervisor" promised me. When I get this all straitened out, I'm going to Dish Network.

They lied about the programing, services, and promotions I was to receive. The sales person and the direct mailed offer that I responded to told me I was to get free HBO and Showtime for 3 months, and my bill would be $49.99 after the new customer credits and rebates. I ended up with Starz and Showtime, didn't get the cinema connection I asked for, and didn't get the HD access credit I was promised causing my bill to be $10 higher. The salesperson was overly familiar, calling me Mr. Andrew like I was a 12 year old. He entered my email address and street address wrong, so I had no record of what I was getting or paying for. The installer was very nice, but was late because he drove all over the county looking for a street that didn't exist. The install took extra time because they didn't send him the right parts. Repeated emails and a call to customer service resulted in no help and more lies. All I can say is STAY AWAY FROM DIRECTV!!

Dear Sir or Madam, Recently, I placed an order for service with an installation that was scheduled for tomorrow however that service has been canceled due to an unpaid account from several years ago. The problem is I never had a DirectTV account. I have been with DISH Network for the last couple of years on and off but I have been a LOYAL customer of theirs since day one. Now, I have decided to switch over to you because you are cheaper and have better offers but when I placed my order twice before, they have been cancled within 24 hours because they claim I owe $530 from a previous account and until it's paid, they will deny me service. The thing is, and I have tried to explain this to customer service and supervisors on more then one occasion that it's a fraud account. I never had DirectTv service nor have I ever gotten any bills to my home proving that. They claim otherwise and refuse to reason with me or work anything out. I've been patient and silent but they are giving me an FU attitude. I asked them to send me proof that I had service and they said no. To settle this matter as a good faith person, I agreed to pay with a settlement offer but they refused saying they don't do settlements which I find odd because most companies will offer settlements if people can't pay the whole thing especially with the economy the way it is. I would never write a letter like this to the company's Corporate office but I'm tired of being told I can't have service because of a previous account that I never had and being treated in a rudely manner to boot. I even tried asking if I could put it under another family member's name to which I was told absolutely not and I quote" NO SERVICE AT THIS ADDRESS TILL THE $530 IS PAID." But again, no account has ever existed I am willing to work with you and treated with respect. Thank You For Your Time.

Directv are outright THIEVES AND LIARS. I have been a customer for 7 years. What started out as a $60. dispute in August resulted in my bank account being raped in the amount of $622.67. Nov. 1st. First they refused to cancel my service in the beginning of September 2010 despite my insistence that they cancel. When I tried to call them I got an automated service that would not "talk" to me until I paid in full - $124. at that time. After spending a great amount of time I recently obtained the headquarters telephone number. We talked for quite a while. At that time I told him I would pay what was due (they continued to charge me for rental of boxes that could not be used because service had been disconnected.) Outrageous fees, charges, etc were tacked on with NO REASONABLE EXPLANATION of what they are. Everyone has a different "explanation" - all which are blatantly ridiculous. Finally they sent the boxes out after STEALING $622.67 from my checking account. They are charging me $175.00 for one DVR THAT I OWN!! When I talked to the Headquarters this morning she stated that the $622.67 does NOT include unreturned boxes. So how did my bill go from $124.00 to $622.67 in two months without service?????? That amount does not include their equipment, so they say. ROBBERY-THAT'S HOW. LYING THIEVES. This last statement has no breakdown on it, no explanation of charges which is what started the whole mess in the first place. BEWARE OF THESE THIEVING, LYING, ROBBERS. I am up the creek without this money as I am disabled and have no means to recoup this money. It will be a hungry month. Directv can F Off.

i called driect tv to day for the 2nd time the first time is to tell them of a problem i am haveing with my reciver. This customer service lady made me run thru a bunch of test on the unit in stead of makeing me a service call. i told her the thing shuts off and compleatly restart. Now im sitting here looking at a blue screen while the hard drive is reformatting. and its going to take a few hours. so now i dont have any tv to watch!!!!! She tell me thats what thay have to do first. If you tell me thats not good customer service. Im he cutomer isnt the old saying the cutomer is always right? All i want is this unit replaced its defective and i want another one plain and simple. Ill be calling agine tomarrow.