Directv Corporate Office & Headquarters

I gave up on trying to cancel my service and not have to pay my ridiculous fine of $300. I tried to cancel several times and finally my Directv was cancelled due to non payment, which in fact I tried to cancel beforehand. Can't get through customer service. So I still have the stupid dish on my roof of my apt. and would like to give it to my friend who could use it and not have it sitting on my roof anymore. Would love to get Directv guy to come and get it down for me so I can give to my friend. Please someone return my message at corporate office. workformalou@yahoo.com.

You got 1* only because I couldn't give you less. I have been a customer for many years and have always paid on time. I called to report a problem with my system and it took over a week from someone to come and fix it. The only good part was the repair person was quite competent and did a great job. When I made the call about the problem the person I spoke with mentioned something about 4 receivers, I have only had three. When I asked if he could review my records and refund any charges for that 4th server he told it was on the bill and I should have noticed. basically so sad too bad. Needless to say once the repair was made I called and arranged to have Dish TV installed. When I called to cancel with DTV the woman I spoke with told me they would refund those charges, send me a box to return the DVR in and an envelope to return the two other access cards. Short after this my 42 year old daughter died during a routine outpatient procedure. Needless to say I lost track of time. The day I mailed the DVR back I called to see if I had missed the deadline for returning it and to ask if I was going to be charged. The man I spoke to spoke such poor English I had to put my granddaughter on the phone. He never answered the question about the deadline but assured my granddaughter he would send an envelope for the cards to be returned. A week or more later still having not received the envelope I called again only to get another person with poor English skills who tells me "oh we don't send you an envelope you have to send them back on your own." After 10 minutes waiting she finally gave me the address, WHAT???? are these people using paper and pencil. When I got up this morning my son had thrown the address out not realizing what it was and the trash had already been picked up. So, yes you guessed it yet another phone call. After waiting 5 minutes I told the woman to forget it I would just call the corporate office who after hearing my story still transferred me to customer service. It took another 10 minutes to get the address. I have no idea what type of place you are running but you can be rest assured I will never be a customer again. And BTW - I am STILL WAITING FOR YOU TO SEND MY MONEY. You got yours all these years so do the right thing here and send me the refund I deserve. Shame, shame, shame on you.

on 05/05/2011 mrs. vanita help me out by talking to the direct tv manager to make payment arrange for my saevice out standing bill I help a best friend she didnt pay at all so now is on me thank you very much Vanita God Bless.

The costumer SERVICE SUCKS. I was a customer for 6 years and recently switched to Comcast.I could not get good costumer service and if I had an issue after hours we had a huge language issue. I do not speak Taiwanese or Korean what ever it is and that was more frustrating than the original problem, not being able to communicate the problem with my service. I'm now being charged for a pay preview channel from 5 years ago that never happened. This is really sad they conduct business in this manner.

Direct Tv is the worst cable company period. ZERO customer service. They want your money and nothing more. Trust me, I work for them.

I am fed up with the large corporations sticking it to the consumer. Why is it okay for them to lie and cheat to get you business? I was told in April of 2010 that the Choice program was $63.99 a month, less the rebates it would cost me $29.99 a month, I had the refer a friend discount too so that made it $19.99. Before committing to the program I talked with 3 different Directv people who all told me the same thing. I had very clear conversations with all of them that I would be going in suspension from Oct to April as this service was for a campsite. No problem, my $29.99 a month would still be in effect when I restarted my service in the spring. Well, I just had my service restarted and received the first bill and it's $63.96! When I called DTV all 7 people I talked to said the rebates don't go into suspension and that they had expired. So why did 3 people in the very beginning tell me different? Oh yeah, to get me to sign up. The rudeness of the DTV people is inexcusable as is the companies tactics. I was shuffled to multiple departments which included talking with 2 supervisors who refused to do anything other than offer me a couple months of free showtime, which I have no use for. I am so pissed off that I cancelled my service even with the threat of "early cancellation" fees. This is just wrong!

Direct TV signed me up for the dvr service but the technician that they sent out could not even install it. He said it was too much trouble to run the cable down the wall from the attic. Now I have realized that the connection in the living room was not installed very well and wont stay together. I dont think customers should be penalized for Direct TV's unprofessionalism. I want to cancel this account without a early cancellation fee. IF not I will do it anyway and you can just try to collect it. YOU have not lived up to your end of the contract so why should I?

well i will be changing to Dish!!!! Direct for many and many months was fighting with us over our DVR box they said it was us who was messed up and then once we got them to send us another box they wont give us credit for their stuff being messed up. the reps are rude and act like they dont do noting wrong. they want us to pay higher rates when the service sucks!!!!! why would i pay for something we dont get???we asked for the number for the main office and we was told they dont have it!!!! why wouldnt they have the main office number are they that scared or something???? i would say stay away from Direct and go with Dish!!!!!

Called to speak with a supervisor, regular customer service reps refused to let me speak w/a supervisor. Instead was very nasty, unprofessional, rude!!!! I will be cancelling this crappy service and recommend that all others do the same that has had problems. It doesn't get better, only worst!!! There is no way you will stay in business with this crappy, rude, unprofessional service. Whenever a call is made to question the charges on the bill, they put me on hold for 30 minutes!!!! Problem still no resolved!!!!

I was a Time Warner Cable customer until a week ago...they are horrible but compared to my dealings with Directv so far, they are much better! When I called to inquire about Directv service I asked all the appropriate questions. I was told that if I called before my 12 months special rate expired it would not go up to the normal price...however if I did not call it would go up to the normal price. First lie I was told!!!!!!! I ordered my internet with the package that DIRECTV sold me which was through Verion. I was suppose to receive my modem last thursday but only received the directions on how to install it. When I called they said Directv didn't put the order in properly and they would send another one out and I would recieve it by Friday. Monday came and I still didnt have it so I called back. They forwarded me to UPS...UPS only had tracking order but had not received the modem to deliver so they made me call Verizon back. Verizon transfered me to another department who admited it was not sent out and I will recieve it this Wendsday. I call Directv to make them aware of the situation and was told by a customer support rep outside of the U.S., (Daniel) that it wasnt there problem....even though they subcontract Verion as part of their package. I asked for his supervisor, (William) who gave me the same attitude and run around. When I told him I was reporting this situation to the BBB and the A.G. Office he asked if I wanted his ID # ( william- 49809)to add to the report, which I gladly took! I ended the call and called back where I reached Ray, he told me his supervisor would call me back in no more than 30 minutes...I waited an hour with no call back. i called again and finally received a CSR in the U.S. named Lenny who transfered me to his supervisor, Patricia, who listened to me, told me it wasnt their problem and hung up on me. I called back again where I received a CSR who transfered me to a supervisor and while doing so I was disconnected. I called again and reached Dillan, who told me he was transferring me over to a supervisor immediatly, I waited 15 minutes w/ no transfer. I made one last call where I reached Dillanah who transfered me to her supervisor, Mondel, who finally listened, did not interupt and tried to handle the situation. He gave me a number to call in 11 mths to try to reduce my rate and made a formal complaint. I spent a total of 5 HOURS on the phone last nite w/ really no real resolution!!!!!!!!!!!! The worst mistake I ever made was signing up with Directv and I strongly recommend you think twice before doing so because they LIE and have terrible customer service!!!!!!!!!!!! The only good expierence I had was the tech that came to install my service, Chad. I would give him a 12 out of 10! Thanks Chad for going above and beyond! It probably goes with out saying but I have filed a formal complaint with the BBB and the A.G.'s office!!!!!

I called DirectTV because they now have equipment that was not available when I signed up four years ago. I asked did only new customers get a little "love" from DirectTv or is there something for established customers who have never been late and who have one of the more pricey bundles. The answer was we only have specials for new customers. I shared that I have one "box" that only works part of the time and a remote that does not work at all. Essentially the answer was we would be glad to charge for any changes. Only free is to new customers. Cable is looking better all of the time.

DirectTV really deserves 0 Stars. First, the installer mounted the dish on top of my roof rather than the fascia as originally explained. I was concerned about leaking and he said he used silicone caulk. I called and complained after he left and was told a Supervisor would get back to me within 24-48 hrs. THAT NEVER HAPPENED! The dish would catch wind and rock on the roof weakening the bolts that mounted to the roof developing water leaks. I repaired that myself and complained via a written 'registered with USPS' letter to the corporate office. I also stated in the letter I could not find a complaint link on the website. The respomse I received was by voice mail telling me to complain by the link they said existed on the site. They would not respond by letter nor email which I gave to them again in my letter. They already had it with the install. After I called and said I was terminating service, which was several months later, and explained why, did they want to do something for me. The attendant said it was probably the only place they could put it for satellite reception. I explained that I have a clear line of sight all around my house. It was obvious the installer placed it for the easiest run of cable. They apparently believe, as most all large corporations, that customer 'perception' is all that matters and if the customer 'perceives' they are getting quality, regardless of that being true, then everything is fine. I still had to pay the $20 a month cancellation fee to get out of my contract. I went to DISH. They may not have as good of a DVR for HD but I do not care. I made my statement with DirectTV for their lack of concern and culpability of damage to my roof. Dish is cheaper and I have HD for life with them. They mounted their Dish in a perfect place and is a totally firm mount.

Do you know who Michael White is? He's the CEO of Direct TV who made, are you ready for this,? 32.9 Million dollars last year. Can this be right? Associated Press had the story. As well as NBC, Yahoo, even Fox. 32 Million~~~!! I'll ask you.... How much do they pay Direct employees? 1 million a year? 500,000? Maybe only 150,000? Most likely $10 hr. Okay, he increased subscribership with sports packages, but does that warrant 32 Million dollars compensation? I'm angry, not because he's doing well, I'm angry because I'm on disability and I've been with Direct TV for almost 20 years. In this time I've watch our monthly bill go up and up and up. Just recently, they raised our bill $10 a month. So the people are being bled dry while the people in the Ivory Tower get incredible, over the top riches? I'm angry and want to quit Direct TV. But I'm not going to cut off my nose to spite my face. I won't quit, but what I will do is this: I'm putting Direct TV on notice. I am going to investigate Cable, Dish Network, Hughes, Google TV and internet tv in general. And there's Netflix, Hulu, Amazon is getting in, and Samsung has their Smart TV and Logitech Revue with Google has their internet TV. I choose not to continue to support Direct TV who rewards rich people with rediculous salaries. Why? Because they could have given that 32 million back to us in the way of lower monthly fees. They could have given the money to shareholders by way of dividends. It's morally corrupt. So keep me on for a while longer Direct. I'm on the prowl, looking for anything to replace Direct TV. There's plenty of choices out there.

I do not have Direct TV but my credit card which i have in my possession has been charged for service which is fraud. I live on east coast and this charge is out of EL Segundo Calf. I guess this company does not check to make sure the credit card iinfo given is correct. Thanks for this mess

Directv actually rates BELOW one star in customer relations.

I recently lost my job thanks to some squirrely banskters who are still entitled to their bonu$e$. I called DirecTV to cancel my service since I knew that I wasn't under contract, at least that's what I had been told all the times I had to call them before including when I signed up. After telling the lady that I lost my job she tells me that I am under contract for 8 more months and so I would lose more money by canceling now. No mercy from DirectumTV even after a blatant lie about contracts. I begged her to have mercy as I lost my job and that I promised to sign up again when I found a stable one. But she would not budge. I will definitely not be returning to DirectumTV after I do get a job. I will make sure to tell about my and everyone else's negative experience.

Well, it seems I'm in good company with my displeasure with DirecTv. Our HD TV was stating "No Signal". The phone tech said our 15 month old receiver was already bad and we'd have to pay for a service tech to come out to look at it, but could not guarantee they could fix it. Or we could sign up for their monthly service plan - both options involving a fee of at least $50. This didn't sound fair to us, so while we were mulling the options, including switching providers, I posted a thread on the technical forum. Everyone of the Tech Know Guides (and others) were so incredibly rude in response that it settles our minds. Never have I experienced such poor customer service. Shame.

Programming ok, however the company itself is notorious for jacking customers out of money. They LIED about a date to send out packaging for their equipment and 3 days later hit my account for $600+, and they have not been honest after speaking to their reps over a 2 week span, sitting on top of the equipment for over 2 months and still has not refunded the equipment charges. This company also sucks you in, like most large companies, at a good rate, and shortly thereafter will blow your socks off with ridiculous service rates. I'm happy with dishnetwork with lifetime HD and much better recording technology that you don't have to pay an extra $200 to $600 to view on multiple TVs as of 12-01-10. One rep lied that my refund was to be in my account that Friday, never happened called back another rep said the lady made a mistake and it is normal to take 4 to 8 weeks, keep in mind this was said after 4 weeks they have had the equipment. Well it's been over 9 weeks and they still haven't returned the equipment refund. Terrible Service.

FROM THE TIME THAT WE CONNECTED DIRECTV WE HAVE HAD NOTHING BUT PROBLEMS IT TOOK THREE TIMES FOR YOUR TECHS TO HOOK UP THEN LAST WE HAD PROBLEMS AGAIN AND THEY SEND OUT A TECH HE SAID HE CHANGED A CABLE AND SWITCHED SOMETHING ON THE REMOTE SO HE CALLED HIS OFFICE TO TELL THEM HE WAS DONE GAVE THE CELL TO ME AND AS I WAS TALKING ON MY CELL HE ASKED ME TO SIGN PAPERS AND LEFT WHILE I WAS TALKING TO SOMEBODY ON MY CELL TO YOUR OFFICE, WE NEEDED TO LEAVE SHUT THE TV AND THERE WAS LIKE SHORTAGE NOISE&SNOW,WIFE CALLED TO TELL THEM OF PROBLEM THE REP ON THE PHONE HELPED US AND TOLD US TO MOVE THE SIDEBAR TO THE LEFT DID SO &PROBLEM WAS SOLVED,ASK TO SPEAK WITH MANAGER AND HE SAID AT THE END THAT A MANAGER WAS GOING TO COME SATURDAY & TAKE A LOOK MAKE SURE THE PROBLEM WAS TAKEN CARE OFF. THE REASON WE BOUGHT THE PACKAGE OF SERVICE WAS TO MAKE SURE WE WOULD BE ABLE TO TAKE CARE OF ANY PROBLEMS, SO GUESS WHAT THE MANGER THAT THIS MORNING TO COME AND TAKE A LOOK AT OUR CABLE WAS THE SAME TECH THAT WAS HERE LAST WEEK AND HAD PROBLEMS WHEN HE LEFT, THIS IS NOT WHAT I EXPECT FROM A SO CALLED PROFESSIONAL CORPORATION SO I TOLD HIM A MANAGER WAS TO MAKE THE CALL AND HE HAD THE NERVE TO TELL ME THAT IT WAS COSTING YOUR COMPANY MONEY, HE IS THE ONE THAT DID NOT DO HIS JOB AND DID NOT CHECK TO SEE EVERYTHING WAS WORKING BEFORE HE LEFT WHO PAID WHO!!!!!!!!!!!!!

I really liked DirecTV. However, I got a good intro offer and tried another service. I must admit I liked DirectTV better. However, I began to receive threatening calls from a company called First National Collection Bureau, Inc. in Sparks, NV. They are a collection company that continually harrasses me ON OTHER PEOPLE'S DEBTS. Never is the party they are really seeking me. Many times the middle initial is even shown to be different. Still they change the account to my address and keep up the threatening calls even after they are aware that I am the wrong person. I really think that DirecTV should rethink their choice of collection options, as these guys have and will shed a bad light on DirecTV. The current relationship with First National Collecton Bureau in Sparks, NV, is the main reason I will not now switch back to DirecTV.