Directv Corporate Office & Headquarters

This is the worst service I have ever had with any company EVER!!!!! I can not begin to explain how upset I am and how disrespected I am every time I call. I am tired of playing guess the bill every time it comes in and I am tired of how rude I am treated when I call the support line. That is of course if I get someone that speaks english. I can tell you that if you are on hold with Direct TV for 38 minutes you automatically roll back to the main menu and have to start all of again. Therefor the next person to get on the phone with me is already in trouble. Every time I am told I will call you back you don't. If there was anything at all that can be done about this I hope that you do because every time I talk to anyone I tell them DONT GET DIRECT TV!!!! There is not a company out there that cares less about their customers than them!!!! I am with the other guy up there too the only reason you were given 1 star is because I am not given the option to not give you any.

I purchased Directv as a bundled package with Verizon/Frontier. Due to problems with Verizon/Frontier, I cancelled all services after 3 years. My last bill for the bundled packages was for services from June 7th through July 6th. I paid the bill in full and canceled all service on June 30th. Frontier canceled their payment to Directv, for reasons that they can't explain, and Directv is trying to charge me for that time. Numerous hours on the phone only resulted in representatives from both companies ganging up on me and telling me that I must pay them both. No refund for payments already made. I am not interested in paying both Frontier and Directv for the same service, essentially paying double!

I called myself getting service with Directv because I thought that their service would be better than Comcast but I was sorely mistaken!! They have the worse customer service I have ever experienced and no one seems to want to do their job. I have spoken to numerous people on several different occasions and I never have anything resolved. I wanted to know why my bill seemed higher than usual but the rep I spoke to, BRIDGETTE, was very rude, ghetto and unhelpful. I asked to be transferred to a supervisor and this simple individual hung up on me!! When I called back, I spoke with a very helpful rep, HELEN, which transferred me to a supervisor so that I could make my complaint. She was even worse than Bridgette and proceeded to tell me that I was transferred to a supervisor the first time. Why would I call back and ask for a supervisor a second time if I was transferred the first time?? I told her I wanted to see about disconnecting my service and her reply was where would you like the boxes and final bill sent?? She then placed me on hold and came back saying that everything was taken care of. I asked her what would be included in the final bill and she informed me that I would be charged an early disconnect fee of $400! When I asked her why she did not disclose this information BEFOREHAND, she stated that I did not ask her so she was not obligated to tell me.

Thank goodness I found the address for Direct TV's corporate office. I've tried to email my letter to the link DTV provides. Somehow, it stalls out each time. The following is an excerpt of my Direct TV experience, and is a copy of what I intend to send to them. To All it may Concern, Through the incredibly high winds and torrential downpours of Hurricane Katrina, my previous residential TV service never faltered and remained true to its word: ‘Service’. My neighbors and I watched newscasters report vital information which allowed us to literally make life or death decisions. The thunder of Army helicopters competed with the roars of generators in my neighborhood as we strained to hear broadcasters report of the first levee break...on my TV with my former cable service. It was a much discussed topic, as we were void of so many basics such as water, food, gas, etc. I'll fast forward a few years. Five dollars can either make or break a budget; especially for a newly widowed mom of two first-year college students. With that in mind I compared prices. I believed Direct TV’s declaration of “We strive to deliver a TV experience you won't find anywhere else”, so I switched. And, you were right. I’ve never experienced anything like it. We lost reception before and during every single rainfall we had from the time DTV was installed to the day it was removed. No exaggeration. Even more disturbing is the fact I wasn’t informed ahead of time of the 2-year contract involved. As a result, I sacrificed $100 in early cancelation fees in order to obtain security and reliability for my family from one of your competitors. I did contact your customer service department on occasion for a solution. It’s possible some of your employees have grown weary from this topic. My concerns were met with abrupt replies of ‘Then, upgrade and you won’t have that problem‘ and ‘I don’t have control of the weather, mam‘ and ‘I'm sorry, but YOU signed the contract’. Yes. It’s true. I did sign the contract. I'm sure the hurried installer was grateful I did not pull the contract from his grip as a heavy finger from his other hand indicated where my signature was needed. Ultimately, we are all consumers concerned of the spiraling decline of value, service and product quality in our Country. Simply, shame on Direct TV’s executives and policy makers. Because, surely they are aware.

A Direct TV Customer Service SUPERVISOR just hung up on me because I asked of they could provide proof of a verbal or written request from me to renew the NFL ticket package. After calling the corporate offices, I was never connected to anyone as the phone just rang and rang and rang. I will cancel my service and NEVER AGAIN will I deal with you people!

We just recently moved to a new apartment where we could no longer receive Direct TV. We were told that would let us out of our contract without penalty. Two months go past and Direct TV continued to remove payments from our account. We called several times and they assured us that as long as we returned the boxes we would get all of our money refunded to us. We returned the boxes within the time they said we had, but low and behold this morning we check our bank account and they have withdrawn $548.00 for non-returned equipment. We call Direct TV only to find out that they in fact had received the returned boxes this morning, but charged us anyway. Now we are on the phone with customer service/corporate in an attempt to get our money refunded and they continually say "We're sorry, but you have to wait 48-72 hours for a refund. But for your inconvenience we'll refund you all your fees." (Keep in mind, these are fees we were supposed to be refunded regardless because of our inability to receive satellite signal for it.) Now, we are unable to make a payment for our car, because of all the continual mistakes made by Direct TV. Absolute worst possible service ever, and I assure you that every single person I ever speak to will know that Direct TV is for big business and profit to the extent of the costumers inconvenience and detriment. They will not be receiving service from us or any of our friends or family ever again with the way they handle their customers.

I could only wish that I could give no stars to Direct TV. In June I called to have my HD DVR replaced in the living room because it had stopped working. This was the easy part. While on the phone, I as told that they noticed that I had an older box in another room and that I could upgrade it to a dvr at no additional cost per month and the install would be free. I figured, why not...a better box at no additional cost. This is where my HELL started. After waiting 2 weeks for the insall to occur I received a call to confirm the installation that morning. I was told that I was the second stop and that he would be at my home by 10am. 10am cam and went and at 11am I received a call to let me know he was running being and that he would be here by 12pm. 12pm came and went, so I called him. He said he would be here within an hour, he was activating the boxes at his current job and he would be right over. 1pm came and went. 2pm came and went. I called Direct TV to complain, after getting no where with them I finally told them to cancel my install and demanded another occur the next day. While still on the phone an hour later and 3:15pm the installer pulled into my drive, I went outside and told him to leave that I don't want someone who is unreliable to install anything in my house. While still on the phone with Direct's CSR and still demanding that the install occur the following day, I was told by her that a work order just came across my account from the local company and that they would be at my home by 9:30am the next morning and that a supervisor would be with the installer. I felt that my frustrations were addressed and was satisfied. Well, the next morning 9:30 came and went. I called Direct back and they said..."there's nothing we can do". I told them if they do nothing I would cancel my account and go to Dish. 5pm rolled around and no phone call from anyone and no installer, so I called and cancelled. Direct did everything they could to convince me to stay except satisfy my prior issues. I refused. I called Dish that same day and they were at my door first thing the next morning cutting Directs Cable and installing their own. And I'm now saving almost $50.00 per month for the same service I was getting with Direct. A few weeks later I get my "final bill" from Direct TV...Almost $500.00!!!!! WTF!!!! I was charged $460.00 for cancelling my contract with them. I called and told them that I had been with them for almost 5 years and that my contracted ended almost 3 years ago. They said that it had renewed with my request for the "upgraded equipment" . I told them that no new equipment had ever been installed in my home because the installer decided not to show up when he said he would. After about an hour, I was told that the $460.00 would be credited to my account within 24hours. So I was once again satisfied. On 8/8/11 My checking accounted was debited for $477.59. Pissed off, I once again and called them just to be told...sorry, nothing we can do, but forward my complaint. WTF and I suppose to do now that almost $500.00 is missing from my account? Direct TV does not care about customer service and they sure as hell don't care about being loyal to their customers. I was told that because I had left an active card number on my Direct TV account that they were allowed to charge what they pleased, because of some "commitment agreement". F*ck that! As of today, I'm still trying to fix this issue. I've tried to contact their corporate offices but no one has replied to me. I'm tempted to speak with an attorney to see if criminal charges could be filed against them.

We were lied to from day one! We were told there was a military discount and our shipping and handling fees would be waived which was a lie. No military discount and no waived fees. The morning of our installation, or at least what was supposed to be our installation until no one showed up and we were told that they would have to cancel our account and start over because THEY messed up our order. Which on top of it I would have to wait one more week to get everything installed because they only have a few installers in the Greater Los Angeles area which I find hard to believe. Bottom line is Direct TV sales will tell you what ever they think will get you to start service and then once you do agree to the terms that end up being lies, customer service was by far the worst I have ever had to deal with and I hope no one else has to go through what we did, but be ready for the worst.

This is the worst tv service there could be. Directv always calls to get you to do a promotion then you almost can never cancell without extra payments. They tell you free for x number of months then stick it to you. The young tellamarketers can not discus with you the situations that arise and look at things black and white. There are many grey areas. It seems to me that they only want your money and do not care about your loyality over the long haul. The long haul is how companies stay in business due to customer satisifaction. I am not happy and will tell the world. Why should I feel rhis way?? It is because directv does not care about the product they are serving to the people that pay their bills. I hope they have financial trouble very soon due to the lack of understanding of their customers.. Pissed in Mt. Gilead ohio.

New customer to Direct, biggest mistake I could have ever made. I've had HD for a little more than three months now, satellite has completely gone out. Called Tech Support and was told someone will come out and take a look for $ 59.00. The reason for the charge, I don't have a service agreement with Direct. When I signed up, I was never offered a service agreement (an additional $ 5.99/mo.) or even told about an agreement. Nothing they could do when I called except try to offer me more services and special offers they have running right now. Hello, my system doesn't work right now. I signed up for the service agreement so now they will come out and take a look, in 6 days, that's the soonest they can come out. Direct TV is simply a bullshit company as far as I am concerned. I will do everything in my power to discourage others from falling into their trap as a customer. Once my contract is up, I'm done with Direct.

I hope I can get my account settled trying this site. On 7/1/11 I made an online bank payment to Direct TV. I did not know they had not received the payment until I received my next billing statement. I contacted Direct TV and they said they had not received the payment. I sent a letter with all the information asked for, a copy of my Direct TV bill, and copies of my bank statement with the amount taken out of my account. They were a problem with the account number on my Direct TV bill being typed in wrong. I sent all information requested to Direct TV on 7/22/11, informed that it would take 10 days to review. They requested my telephone number to contact me. No contact was made. I called Direct TV on 8/1/11 to be informed that I need to send more information. Why did they call me and let me know. I have had 2 collection calls demanding payment on this account. I tried to explain the situation and I was not going to make another payment until this matter was cleared up. The last person who tried to collect money called me on Sunday night, and did not care that I was trying to clear up the matter, demanded me to make a payment. I went to my bank on 8/1/11 and collected more information including tracking number and that Direct TV had received the money. My bank faxed the information to Direct TV. I called Direct TV and asked to speak with the department that received the fax, guess what----YOU CANNOT COMMUNICATE WITH THIS DEPARTMENT BY TELEPHONE! Thus being told I would have to wait another 10 days to have the information reviewed. I feel this is unfair to any customer willing to clear up a problem on a Direct TV account. So my Direct TV services will be disconnected before they finish reviewing my account. As much as I enjoy Direct TV, I will not be bullied into making a payment before this matter is resolved. I am willing to do what I need to resolve the situation, but somewhere in Direct TV Land is a stack of faxes to be reviewed while the customer gets a disconnect notice. If my service gets disconnected before this matter is resolved, I will subscribe to a new cable system.

DIRECT TV HAS A BED REPUTATION AND I RECCOMEND THAT YOU PEOPLE DO NOT USE THEIR CUSTOMER SERVICE. THEY RAPE YOU OF YOUR MONEY AND SCREW AROUND FOR THREE HOURS AND DON'T GIVE YOU YOUR MONEY BACK FOR WHAT THEY SHOULD FOR SERVICE THAT WAS NEVER STARTED BECAUSE OF THE PISS POOR SERVIECE

I wish there was a 0 stars rating. We recently canceled our service with DirecTv because my husband is military and we are moving. When we called to disconnect service they said it would be canceled the 25th of June and that our last bill would be due the following month like normal. I paid the bill on the 15th of July, like normal. I then noticed that I was charged 15 extra dollars the SAME day as I paid the bill but from my OTHER bank account which is being closed. I called customer service and talked to a girl who mumbled half the time where I was unable to understand anything she said. When I asked for the manager she put me on hold 4 different times and disconnected me the 5th try. I called back and was immediately transferred to the billing department. Once I talked to billing about the situation and asked for the manager he then argued with me for 5 minutes about how I have called 3 times today, when in fact it was 2 and not even my fault. He refused to transfer me to the manager and then hung up on me. When my husband called after I was hung up on he was put on hold for 20 minutes and then told he would recieve a call back in 20 minutes. The call has yet to come. We originally were going to reconnect with DirecTv once we found a new place to live in the new state we are moving to, but not anymore. Not only do they treat their customers horrible but they also have outrageous prices for only slightly decent options. We will now be telling all our Military friends to not have service with this company. They have made a hard situation even harder for us. Moving constantly with the military is not an easy thing to deal with, and the fact that this company has no respect for the military men and women is disgusting. Instead of the easy disconnection and payment option we were told about when beginning service with them, we now have been disrespected and charged extra. Military members, please be careful and check into the options in great detail before you begin a contract with ANY company. Learn from our mistake.

I THINK DIRECTV IS A BUNCH OF BULLSHIT. HOW DARE YOU OFFER THE NFL SUNDAY TICKET TO NEW Customer FOR FREE BUT NOT THE ONES WHO ARE ALREADY SIGNED UP WITH YOU. THIS IS A SLAP IN THE FACE TO US FOOTBALL FANS. I HATE YOU AND I WISH NOTHING BUT THE WORSE FOR YOU. I WILL CANCEL THE ACCOUNT AND I WILL NOT PAY YOUR BULLSHIT FEE EITHER CAUSE YOU CAN SHOVE THAT UP YOUR ASS. I HAVE T-MOBILE FOR MY CELL PHONE WHEN THEY COME OUT WITH A NEW PROMO THEY OFFER IT TO EVERYBODY. NOT JUST NEW Customer, WE JUST HAVE TO SIGN A NEW 2 YEAR CONTRACT FROM THAT DATE. YOUR TAKING A GREAT THING AND RUNNING IT INTO THE GROUND. YOU PEOPLE SUCH AND YOU SHOULD BE ASHAMED OF YOURSELF. I WILL TAKE MY SERVICE BACK TO COMCAST. EITHER WAY I DON'T HAVE THE NFL TICKET AND I'M NOT GONNA PAY THE PRICE YOU PEOPLE WANT WHEN I CAN ONLY WATCH 1 GAME AT A TIME. I'M NOT A BAR WHERE I HAVE 10 GAMES GOING AT ONCE WITH 100'S OF PEOPLE HANGING OUT AT MY HOUSE. WHOEVER THOUGHT OF THIS GREAT IDEA AND RUNS THIS COMPANY SHOULD PUT A BULLET IN A GUN AND POINT THE GUN AT THEY'RE HEAD AND PULL THE TRIGGER SO THEY KILL THEMSELVES! GOOD BYE !

directv is an outright liar!!!! shit shit shit shit shit shit shit shit shit shit dont trust directv dont trust directv dont trust directv dont trust directv dont trust directv dont trust directv dont trust directv dont trust directv dont trust directv they will rip u off its criminal

directv are liars dont trust them

Horrible Customer Service! We have had every problem from not receiving our HD DVR when they cam to install our initial service, then being told we had to pay for them to come back and that it would be 3 weeks until we got our DVR, to trying to add another box (to our already 5 boxes we have in our home)we were told it would cost $100 PLUS $50 for a tech to come install the box AND we would have to wait over a month! First of all we already have service installed all we have to do is plug the box up to the TV!! Then we tried to order a PPV movie and because we dont have internet plugged in to our box we cant upload the movie?! So we called customer service... in order to get the movie ordered we have to pay an EXTRA $5! so thats a $10 movie?? Dish Network doesnt require this and RedBox is only $1!!! After all of these months of problems we asked for the cancellation department. And we were not prepared for the RUDENESS we received. Joe in cancellations was rude, talked over us, wouldnt allow us to explain ourself, cut us off, tried to make us believe that there was no one over him that we could talk to, then placed us on hold for over 15 minutes when we were conveniently disconnected. DirecTv is a massive disappointment and a joke. I will NEVER have this service again and I will NEVER recommend this service to anyone i know.

WHY WOULD ANYONE EVEN THINK ABOUT DEALING WITH THESE DEADBEAT'S THEY WENT INTO MY BANK ACCONT AND TOOK $104.94 WITH OUT MY PROMISSION AND THEN WHEN I CALL THEY SAID THEY NEEDED A COPY OF MY BANK STATEMENT TO CREDIT MY ACCOUNT AND THEN I CALL BACK AND THEY TOLD ME IT WOULD TAKE 10 DAY'S TO CREDIT MY BANKING ACCONT BUT THAT WAS AFTER THE FACT THAT THEY STOLE THE MONEY FROM ME, I ASK THE PUBLIC WHY WOULD ANYONE WANT TO DEAL WITH A BUNCH OF CROOK'S THAT HAVE NO CONTROL OVER HOW THEY RUN THERE OPERATION AND BECUSE THEY CANT KEEP UP WITH COMCAST THEY HAVE TO LOWER THEM SELF'S TO STEALING FROM THE PUBLIC BEWARE EVARYONE

OH I SEE EVEN THIS POSTING GET'S SCREENED BY THEM SO IF I HAVE TO LIE AND SAY THERE AWSOME WHEN I REALLY THINK THEY STINK TO GET A POST ON HERE WHATS THE POINT ILL PLACE A POST IN THE NY TIME'S THE HELL WITH THEM

This company is at total JOKE!! For a company whos' selling point is great customer service I recieved nothing of the sort! They mistakenly drafted my bank account $250.00 for a converter box I never wanted to return, irritating but mistakes happen, so they told me the money would be refunded to my account in 72 hrs.Forward 4 days, I called back and the rep said the request had just been processed the day before, would be another 72 hrs. (very irritaded but what's the point in arguing).Forward 4 days later I called back and the rep told me It's standard procedure and could take up to 30 DAYS!! This after I spoke to TWO different reps who kept telling me 72 hrs. So I asked to speak to a supervisor who's "your problem, not mine" attitude was infuriating.I kept asking where the 72 hr. time frame came from, all he would say was "I don't know" very professional coming from a "supervisor". So I've paid overdraft fees for over half the cost of the reciever I was never supposed to return in the first place and still waiting for my $$$ !! I explained this to the "supervisor" and once again all he could say was "I don't know, I'm sorry".Long story short, put a set of rabbit ears on your TV before you get DirecTV, they're crooks who care nothing about cusomer service, they just look for ways to screw you out of your money and hide behind "company policy".