Directv Corporate Office & Headquarters

I am very displeased by Directtv cable services. I have not installed the services and yet i have already experience horrible costomer service. The representatives are rude and refuse to answer my questions. When asked to speak with a supervisor I was hung up on by several different representatives.

My stories tops them all. On June 10, 2010 I ordered DirecTV Choice XTRA. DirecTV charged my credit card $20.95. My scheduled dates got changed so many days, I can't recall. Nevertheless, the equipment and service was never delivered or installed. I called DirecTV every month since June 10, 2010 requesting they credit my credit card back $20.95. Every month I was told they did. The branch manager of my bank would say not this month. For an entire year I followed up with DirecTV and my bank. Last week I was told that the 800 number I was told to call for over a year was DirecTV's support number. The only way I could get my monies credited back was through the sales division. What! Well today 10/4/2011 I spoke with a sales rep and she tried telling me that I'm not entitled to the monies. Excuse me, let me speak with your supervisor. Supervisor gets on the phone and the moment I mention escalating this to their corporate office in El Segundo; it's I'll cancel your entire account with us. Excuse me, I don't have an account with you. You can only find my business transaction under my confirmation number. Waiting to see if this money will be deposited into my account this Friday. If not, El Segundo will be getting a call. I'm sure there corp office will not be happy about dealing with something a s trivial as this!!!!!

Several years ago we made the very poor choice of choosing DirecTV. About 5 months ago,we finally cancelled after years of poor service,malfunctioning receivers and antennas,signal break-ups during heavy rain (We live in the Pacific NW,so that kind of happens on a regular basis),and fighting tacked-on bogus charges. After all this,you'd think we were done,right? After all,when I called to cancel,after being asked several different times if we wouldn't really rather put our account on "hold"(and declining STRONGLY),I was ASSURED that we would NOT receive any more mail from them. EVER. Hahahaha,riiiight. I am now calling them every two weeks (this will be 4th time today)to ask them to stop sending us JUNK MAIL (today I received TWO identical envelopes in the mail. No, really.TWO.). Each time,I'm told by a different bored young woman that we will no longer receive any more mail. Except,until we do.The next week. Lesson to be learned for the innocent:DO NOT ORDER DIRECTV, THEY ARE A TERRIBLE COMPANY.

I am in the process of attempting to contact your legal department ,which is very well protected from your customers. I just realized that when we moved and requested that our service be transferred your techs instead set up a new account and for three years now you have been double billing us through an auto debit we set up. As with everyone else here, your phone reps are the worst I have ever dealt with. The final outcome from their perspective is that I'm tough out of luck and DTV is great in that they scammed me out of over $3000. You can believe that I'm not finished and am currently " advertising" for you to anyone and everyone that will listen. How on earth do you sleep at night knowing that you are frauds? DISH has been great and they truly look after their customers.

Leaving a complaint on here is not going to solve anything. I think we have to spread the word through social network, ie, facebook, twitter, youtube, and all means necessary to let everyone know how we are being treated. I have only had their service for a lil over a month, and have been lied to multiple times, and my service barely works. One example, the HD DVR continues to say searching for signal, the rep told me if it has to be replaced then I have to pay $99 to get a new one. This is unreal, if their produce is defective, why do I have to pay to have it replaced. Then the rep tells me he will send a technician to my house at no charge. He isn't doing me any favor, I can't believe he didn't find it strange that after only having service for a month, I'm having problems with the box. And the let the record show, that this will be the 2nd box I'm having a problem with, the 1st one had to be replaced.

I had to call in to DirecTv concerning an issue dealing with my receivers, i was given a number to call you would think I would speak with someone but guess what. The 1st time I called it was 12:36pm that call lasted for 1 hour and 6 minutes, i never reached an agent, the 2nd call was at 2:30pm, it lasted 1 hour 58 minutes, again i never spoke with anyone still the same music and the quick tips with the automated female voice repeatedly stating how DirecTV values you as a customer, I called back again at 4:35pm, this call lasted 2 hours and 53 minutes, and you guessed it, I never spoke with anyone. while sitting on hold, my call was disconnected and when i called back at 7:30pm, i got a recording telling me that they are currently closed to called back during and the system called out the hours. I called the original 800 number and was told, "this is one of our busiest departments and I have to wait and i told the supervisor that i spoke with, if anyone would have told me they sat on hold never speaking to an agent for a total of 6 hours listening to music and repeatedly hearing the automate system state we value you as a customer, i would have told them they were lying. so i took screenshots of my phone with the call durations to keep as proof. this is absurd and i have never heard of any company being so busy that their customers has to sit on hold for 6 hours. this is unrealistic. oh, by the way i have been with DirecTV for approximately 8 years and it was good in the beginning but it is now a disaster when you have to call in.

Hello! I really need for a Sr. Supervisor/Executive to contact me about my account 68879102. As of August 17, 2011, I moved to AT&T U-verse, as it was more affordable, and it gave me a better due date. Prior to my decision to move to U-verse, my services were being disconnected every month on the 13th, and I was being assessed astronomical reconnection fees. It just made sense to transition and obtain a more desirable due date. Today, I have learned that I will have to pay for services to DirectTV from August 15th to September 13th, when I called to inquire about a bill I received. I was told by the AT&T U-verse representative that my billing would be handled to reflect my transition for DirectTV as well. After all, every month, I have been paying AT&T, not DirectTV directly. Also, I learned I was entered into a 24-month contract when I upgraded one of my digital receivers to a DVR. I totally was unaware of a 24-month commitment. I would not have agreed to a 2nd DVR in my home fora 24-month commitment. I have requested documentation to show that I signed and acknowledged a 24-month contract. I did not receive an e-mail informing me about a contract. Lastly, I do not want my credit-card billed automatically for $211.49, as I prefer to make arrangements to pay the amount that I feel can be agreed upon. I have a $200 rebate due to me from AT&T that will be used to pay for past due services that already includes DirectTV up until August 17, 2011. In essence, I am being double-billed by DirectTV. Please contact me immediately to address my concerns at 404 734 4686. Also, I would appreciate a representative that speaks fluent English contact me about my billing concerns!!!!!!!!!! Thank you for your email correspondence to Ellen Filipiak. DIRECTV’s Customer Advocate team will contact you within 24 hours to resolve your concerns. Use this reference number for follow up: #110923-000309

Hello! I really need for a Sr. Supervisor to contact me about my account 68879102. As of August 17, 2011, I moved to U-verse, as it was more affordable, and it gave me a better due date. Prior to my decision to move to U-verse, my services were being disconnected every month on the 13th, and I was being assessed astronomical reconnection fees. It just made sense to transition and obtain a more desirable due date. Today, I have learned that I will have to pay for services to DirectTV from August 15th to September 13th, when I called to inquire about a bill I received. I was told by the AT&T U-verse representative that my billing would be handled to reflect my transition for DirectTV as well. After all, every month, I have been paying AT&T, not DirectTV directly. Also, I learned I was entered into a 24-month contract when I upgraded one of my digital receivers to a DVR. I totally was unaware of a 24-month commitment. I would not have agreed to a 2nd DVR in my home fora 24-month commitment. I have requested documentation to show that I signed and acknowledged a 24-month contract. I did not receive an e-mail informing me about a contract. Lastly, I do not want my credit-card billed automatically for $211.49, as I prefer to make arrangements to pay the amount that I feel can be agreed upon. I have a $200 rebate due to me from AT&T that will be used to pay for past due services that already includes DirectTV up until August 17, 2011. In essence, I am being double-billed by DirectTV. Please contact me immediately to address my concerns at 404 734 4686. Also, I would appreciate a representative that speaks fluent English contact me about my billing concerns!!!!!!!!!! Thank you for your email correspondence to Ellen Filipiak. DIRECTV’s Customer Advocate team will contact you within 24 hours to resolve your concerns. Use this reference number for follow up: #110923-000309

I ordered a special with you on March 1st, 2011 with a promotional rate of $39.99 with an online rebate that I completed the day you emailed it to me. This rate is good for 12 months. I have now recieved a bill of $87.00 and when I called customer service, they say I never completed the rebate. BS!! Your company is completely inadequet is the "handeling of people" category. I have never been treated so rudely in my life. Before I even got to the point of the amount of my bill, the supervisors first words to me were " if you cancel, You'll be subjected to an early termination fee". I never even mentioned my bill yet! I was wanting her to find my rebates. Is this how you handle your customers?

My story with this sleazy, sneaky company is not dissimiliar to all these others so there's really no point in wasting my time with details. I think directtv should be hit in their corporate wallet for screwing with peoples money the way they do...even when its admittedly their fault. And that's exactly what I plan to do. They need to be stopped.

do NOT buy directv. i had to put a $300 security deposit down in order to qualify. was assured it would be returned at end of contract. i moved. directv could not provide service to new address - "no clear line if sight". account had to be closed due to no fault of my own. directv refused to reimburse the $300 deposit because of, reason #1: my $300 deposit was used to cover directv rebates. when i didn't accept that, reason #2: early termination fees. then reason #3: i given a $5 discount for 60 months, even though my contract was for 24 months and the account had to be closed after only 4 mos. that didn't fly either, so reason #4: the $300 deposit (listed on my original invoice as deposit) was really an activation fee (even though there is no activation fee listed on any invoice). when i said that dog don't hunt, i was given reason #5: the $300 security deposit is non-refundable and was actually a buy-in fee for their service. i was passed to a supervisor that sounded, oddly enough, just like the first guy i spoke to. then i was told by the supervisor he had no idea where corporate hq's was located, nor did he have a phone number for corporate hq's. said, "sorry" and hung up. DIRECTV SUCKS. AND THEY STEAL FROM CUSTOMERS, EVEN TERMINALL ILL QUADRIPLEGICS ON A FIXED INCOME, LIKE ME.

This is the worst service EVER!!!! The Customer Service and Technical Support reps are poorly trained and totally clueless. My cable hasn't worked properly in months and all I keep getting is the runaround. In fact, a CSR just PROUDLY informed me that, out of 15 million customers, only one-third of them aren't happy with the service. Are you kidding me?!?! That is FIVE MILLION people who are paying for crappy service!!!!! DirectTV has no incentive to do better because in some areas it is the only show in town. It makes roughly $15,000,000 a month NOT giving good service! That's the best racket in the history of telecommunications. If you have any other choice, please don't waste your time or money on this crap. I've had both Comcast and Cox in the past 13 years and they are infinitely better than DirectTV. You can tell that a company doesn't give a damn about its customers by looking at how many 1-Stars it has received here.

Actually they deserve no stars but that is not an option. Receiver a piece of sh--. They sent me a reconditioned piece of junk that doesn't work and in order for me to replace it I have to pay 19.95 Fedex charge because I don't have their service agreement. All I heard was it's in your contract. Well the receiver they sent me in May I wasn't charged and now I am. I'm going back to Comcast. They have local offices and don't charge excessive fees.

I've only had Direct Tv for going on 3 months and I already want to cancel my subscription. I've had so much trouble with them starting with billing and now with certain premium channels. On Thursday 9/15/11, I paid my bill on line for $90.05 but was submitted twice. So I called customer service to get this extra payment credited to my account. The woman rep said they don't credit bank accounts for amounts less than $100 and that it would credit my bill for next month. I was upset because I have other bills to pay and in this day and age you would think they would be able to credit back any amount to the customer. I ended up calling back and speaking to a man requesting to speak to his supervisor but to no avail. I ended up just speaking to the CSR who answered and started asking him other questions regarding my account and my premiums. I happened to mention that I was given 1 year free subscription to Showtime and so he checks my account and advises me that this is incorrect and that I do not have it free for 1 year. When we first subscribed at our local Best Buy store, the "recuiter" said we were getting free Showtime for a year and added it to the contract which she and I both signed. Now Direct TV is "voiding" what the contract is saying and therefore we should be able to cancel the subscription without any penalties. It cost $20 per receiver per each month that is left on the contract (21 months). At this point I'm infurated so I had to get my husband on the line and the CSR then transfers him to another rep and puts him on hold for 10 minutes to speak to her supervisor who then tells my husband that he needs to take it up with the recuiter at our locat Best Buy. What the heck does the recuiter have to do with this? Poor customer service and overall service all together. I am not or will not recommend Direct TV to anyone.

I spent several hours, on multiple calls over several days before finally getting to someone who would honor what I was sold. Prior to that I got the runaround- "we can't do that", "I see what you were told you would have to pay, but we can't honor it" "The rep should not have told you that", "if you cancel now the termination charges will still apply"- Even though they knew the rep. misrepresented (did a bait and switch) a package price. Truly incredible. Be very careful and for your own backup get to someone who will put it in writing; at a minimum get the call center your are routed to, get the rep. ID and if all else fails call their Corporate. I should have started there....

My father whom resides in Maryland and I reside in Indiana, Why am I getting his bills he died on July 31, 2011 I am not taking on those responsibilities nor should I the account in my name is in good standing please do not forward any bils of his to my home.

This is great. I think I actually have a legal case here. My credit card # was obtained fraudulently to open a direct tv account. I noticed a charge and called Direct Tv about this. I advised that this is Fraud... Direct TV as of know have charged my credit card two more times making a total of three charges. I called the customer service number and was advised by a supervisor that they know my credit card number is on the account fraudulently, however, they will still charge my credit card when they can. I am not an attorney, however, I have contacted on and been advised that with Direct TV knowing and acknowledging (recorded conversation) that this is a fraud transaction they are themselves guilty of credit card theft. I want to say that Direct TV has meesed with the wrong person. I intend to contact media, courts, federal communication commission. EVERYONE!!!!!!!!! Direct TV is a fraud and should not be allowed to offer any services. This is a new hobby of mine is to have my voice heard. Joe Wrenn 5225 Harris Springs Drive Cumming, GA 30040 1-770-828-9508

First of all Directv has the worst customer service in the world. my ex boyfriend stole my debit card information and started up services in his name. he worked for directv. first charge from my bank i call in and let them know that i dont even have their services i have armstrong and they billed my acct they told me that they were going to send out a check but never bothered to get my address so i called back and went straight to a supervisor advised him of my situation first he tells me that they cant send me a check that they have to put it back on the card that i reported stolen then about 10 mins later he told me that i had to take the cops to his job and have him arrested and that i cant do anything to get my money back then i asked for the corp # and was told that he didnt have the information get home and google the number comes right up. i was on the phone with them 5 times today to try to get this issue resolved and have been hung up on and have been placed on hold for more than half an hour. they have a poor excuse for customer service and they help out on the commiting fraud because they should have asked my ex boyfriend to see the card or i had to call in and they get the authorization for the automatic bill pay over the phone that way it was recorded. all what i have to say is reading this information i an calling the better business bueau tomorrow and calling the corp office

I spoke with a rep today at the chattanooga call center by the name of TonyA,and she was more interested in telling me aobut how she was molested as a child, what she drinks when she goes out and how her childs father is a peice of crap. Needless to say I knew more about her problems then she did about mine with directv. I don't think Directv has professional people working for them.I am looking at my options.

Direct tv charged my card 1200 dollers and i have been fighting for my money back for 3 months i need help with corparate # I hate direct tv they are thieves i cant believe they do this kind of stuff to the Valued customer as like the bullshit they feed you dish network is a thousand times better they give you a chance to work your ballance out they are so much more respectful i will never say a good thing about direct tv i will never refer anyone to them i have it all over face book what they did to me and my family you are taking what i feed my family with till i get to my next pay check how dare them. A one for a star is a compliment to me ifd there was a # past 0 they wouldnt even get that.