Directv Corporate Office & Headquarters

Customer for more than 10 years. I cancelled my service June 2011, paid final bill July 2011, received refund $16 August 1st, and on August 14th received statement that said I owed $105.09 for "PAID PREVIEW PURCHASES" in ....."2003"!!! After attempting to get statements by phone, email and mail, they completed and "UnAuthorized Debit" to my checking account and took the money without notifying me or giving me the opportunity to even fight the charge. Eight years later! Customer Service Reps lie & place you on hold forever. Worst customer service ever!

Direct tv has given me nothing but problems since day one. To top it all off, they took $533 out of my account today which was my husbands whole check plus $100 overdrafted. Upon calling direct tv they told me nothing could be done. What am I supposed to to about feeding my family and getting back and forth to work? Thank you direct tv...

My wife and I had cancelled service with Direct TV due to poor and or bad service. The bill was incorrect form the first month, in which, we would have to call every month to rectify the bill. I was told by direct tv employees that the fee was for leasing the equipment, which I have sent back to direct tv all of the equipment that I had. When that was questioned direct tv said that the fee was for a 2 year contract that was cancelled. I told them I did not sign a 2 year contract and asked for an agreement with my signature on it. They said they would send me a signed copy. I still do not have that signed copy of an agreement. I am disputing this fee because of poor service month after month. We have paid in full and on time for the services that we had. I will not pay for services that were poor. If I go out to eat and do not like the service, I will pay for the meal, however, I will not return to eat there again. I should not have to call direct every month for an over billing issue. The cancellation fee is $338.61 for account number 44589451. I have sent this matter to the BBB as well. Most of the customer service representatives have been rude, a few were helpful, this also includes managers. We have called every month because they had double and triple charged us. Every month they said they would credit us and take care of it so this won't happen again. Had we not checked our bill or thought it was for something else, it would have been paid month after month. How many people do they do this too by overcharging and not giving back a credit on accounts with deceptive trade and unfair sales practices. DirecTV failed to clearly disclose to us the commitment to keep DirecTV service. Hiking profits by deceiving consumers is one of the oldest scams in the game.

I called in to activate an additional receiver that I had from my previous home, but for some reason it did not work. I was told that the first available service call would be Monday afternoon. It was now Wednesday night. I think having to wait 5 days for service is rediculous (and I even pay extra for a service agreement)! This is from the company that claims to be number 1 in customer service. I wonder who gave them that rating? I used to think that Direct was a great company but I guess it's just going down the tubes like many American businesses. What a shame! I wonder if they ever read these comments? 10 one star ratings for every 5 star rating. Sounds like the same as the approval rating for congress!

Direct Tv has habitually messed up billing and provided me with defective equiptment. I don't understand why i pay a rental fee per month but when it breaks, and the technical department notes its a software issue and nothing i can do about it, they tell me how "lucky" i am that i had the equiptment insurance otherwise it'd b $200 to get a new one. Really? Even when it didn't break it and they admit it was defective. WOW! Adding insult to injury, when i canceled my program, i had a credit on my account. They refunded me part of the credit dur to another billing error but now that my account is closed, they can not give me the rest of it back. Never again!

Well first off im mad i had to give direct tv one star, they are a bunch of crooks. First off I had dtv for a few months paid my bill on time until one month my bill was basically doubled due to them saying I didnt pay my bill one month but that was the month when I called to see how much my bill was and the customer service lady told me I didnt have a bill due because my account was credited for being a new customer so I didnt mke the payment so imagine the disappointment when I got a bill for double the amount eventually my account ended up being disconected but the real problem started when they charged my mom bank account for 1000 for unreturned equipment cancellation fee and past duo bill my mom is not the account holder she just let me use her bank account a few times to pay my bill after I gave her the money she didnt authorize them to charge her account other then the few times we called to pay the bill on top of that they never sent me the box to return the equipment nor a final bill but no matter what they still didnt get the ok to charge somebody else account for my bill they stole her money the bank said direct tv ran her card 15x in one day for large amounts of money. They need to be sued

Direct TV stole $340 from me and have given me the run around for two hours about getting it charged back to my credit card....wont give me information that I need to get it back either. I am not a customer so why are they charging me? Can't get my money back.

I do not get any local chanels and was never old that i would not recieve locals i live in louisiana and recieve new york stations. Also i do not get nbc. This is poor i dont get school closures. i dont get the ebs for emergencies or anything not even my local news since its new yourk or my local weather.this should be illegal and i will see to it that it will become illegal because this causes a very high risk of danger for emergiences

We've had a contract with DirecTV since 2004. We pay an astronomical $77.02 per month. This service includes SYFY channel. Today, when we went to SYFY, and it came up as a pay channel, I called their office and we were informed the DirecTV corp. office has decided the older packages, like ours, must now pay for that channel. They changed the contract w/o notifying us. Can they legally do that? We already pay an astounding amount for hours of commercials. Is there any Federal limit to how many commercials these people can air? They are, during economic hard times, removing services rather than increasing them. Over time, these additional monthly charges add up and if they're allowed to do it this time, then they will continue to remove popular channels and force customers to pay an additional charge for them. Soon, all that will be left will be shopping channels and infomercials.

I know these postings get ignored but ill post any how. Ive been a customer since April 2011 and have spent hours on the phone with variouse dirct tv personal. From the isnstallation being all screwed up and taking weeks to have it install properly, to not recieving the package and price we had agreed to. On 08/29/11 icalled customer service to ask about my bill. I explain to the gentalman on the phone about my exprience with direct tv and how unsatisfied i was and all he said was "All righty then." I felt disrespected and stated "Excuse me" and he had the nerve to say i was disrespecting him. So asked for his name and to speak to a manager and quick put me on hold without giving me his name. I was on hold for about 30 min and then he got back on the phone and he said he was getting ready to transfer me to the mananger. I don't know if he hung up on me but my called ended at that point.

My friend ordered DirectTv. He did not have a credit/debit card. I used my card. My name isn't listed anywhere on the account. My debit card was used to make the payments due to the difficulty of finding a payment location. Well my friend had moved. I didn't live at the service location. DirectTv could not get him to reconcile the account. Last week they took over $600.00 from my debit account without warning! Therr wasn't any bills from Direct with my name on it. No one from the company attempted to contact me to warn me about the debit. This had left me in poor standing with my bank. Also I am forcef to borrow money for my rent. Worsr part..they said it would take 10 business days to investigate! Not resolve.

This company has THE WORST customer service in the world. The employees hang up on you constantly (for no reason), they give you fake employee numbers so that you can't report them, they yell at you, and they're just plain mean. I even had one threaten me today because I couldn't find the number on my receiver that he wanted. They also lie to you and tell you that their customer service office is in Arizona, when they're actually in Mexico ("very close to Arizona", which is an exact quote that one of their employees told me.). So, even DirecTV is ashamed that they're out-sourcing jobs. Dish Network has excellent customer service (I know because my sister has had them for a while). She also LOVES their prices, and they don't try and charge you for every little thing. This will probably just be deleted since DirecTV doesn't seem to like to tell its customers the truth. Save yourself a headache and go with another company.

I have been dealing with this crappy worthless company for 1 year now, they took it upon them selves to extend my contract by 3 months because I upgraded one of my digital boxes to an HD. The CEO need s to stay off "Undercover Boss" and be a customer for a day and he will surely see how much his company really means to people. I hate doing business with them I want out, I am going back to Uverse

I recently had DirecTV installed on the morning of 08/20/2011 and it has been the most UNPROFESSIONAL and PATHETIC experience of my entire life! These two guys from the Dominican Republic barely spoke any English and tried to sell me "FREE UNLIMITED LIFETIME INTERNET" for a one time fee of $400.00 to $600.00, despite knowing that I had signed up with DirecTV bundles for a Verizon wireless modem. They took 3 hours to complete the installation and were VERY SLOPPY and left my place a MESS! Everything worked fine for the first few hours and then NOTHING! So, I called technical support and trouble-shooted for an hour with NO LUCK. I then set up an appointment for the morning/afternoon of 08/21/2011 and I never got the call from the technician. So, then I called technical support to set up another appointment after trouble-shooting again. They told me that a technician would be available between 4PM and 8PM two days later on 08/23/2011. That day, the technician started calling me non-stop from 2PM to 4PM to service my account. I explained to him that I was at work and it was immpossible. He started complaining to me that he had no other calls and that this was his last call and he wanted to go home! Then, some woman from the local office called me and pleaded with me to leave work and go home so the technician could do his job. Anyway, I got home around 5PM and called the technician who told me he was nearby and would call me back. He never called!!! So the next morning of 08/24/2011, I called technical support AGAIN and they put me on hold. THEN MY CALL WAS DROPPED!!! I called them back and the text support girl couldn't get me a supervisor!!! She ket me on hold for OVER 30 MINUTES!!!!!! Then I called back, and the new text support girl said she couldn't help me out and it would be days before I can get serviced!!!! She was even reluctant to g

DON'T DO IT TO YOURSELF WHAT YOU GET IN QUANTITY YOU WILL DEFINITELY LOSE IN QUALITY QUALITY MEANING SERVICE(customer or technical) BETTER OFF PAYING MORE FOR LESS WITH CABLE OR VERIZON AT LEAST YOU WON'T GET AN ULCER HAVING TO DEAL WITH DUMB & INBRED REDNECKS ON THE PHONE ALL DAY

On 8/13/11 I had a DVR installed. Prior to that I was told by Direct TV cancelation dept that if I went with direct tv instead of Dish that my TV/dvd would be installed without charge, includingall cords/cable connections etc. I was so happy, this was going to be set up for me. I called Direct TV 0n 8/22/11 to complain that the tech did not install my TV correctly. I bought a 1080p 120 Hz Tv. I paid more for the 120Hz. I noticed that when I turn the TV on, a flash statement comes up stating 1080i and 60Hz. My cannels are unclear, I was wondering why, now I know. But when I called back, I was told to call the place I bought the TV. The TV is not the problem, it was installed with the incorrect cable. Also, the dvd was not installed either, it doesnt work. I went with Direct TV originally because of the customer service, this is not the case any longer. Customer service must only be before you sign up for a 2 yr contract, then your stuck. All I wanted was for Direct TV to send the tech out again, to do what was promised to me, & what he should have done in the first place. By the way I wasnt even going to complain about the tech prior to this, but now I know he did a lousy job all the way around. He put a hole in the middle of my newly painted wall when he could have gone though the closet behind the TV. The tech told me that he had to put down cable all around the edge of one of my rooms. I went in to check what he did. He placed the cable on the carpet, didnt attach it to the walls. He did the same in the closet. He told me he was going to attach it but he didnt until I said something. He had extra cable so he circled it together & attached it to the wall like that. He did the same with the dish outside, I hate it. Also, the dish looks used. Your customer service rep & myself, know darn well that the only reason my TV is not working correctly is because the tech did not use the right cable for the 1080 p 120HZ. The res button on the dvr only goes up to 1080i, not 1080p, so something is wrong with the set up. Now I will have to call Best Buy, they will sell me something to expensive, I will not know what I'm doing with it, & I will have to spend $100.00 for the geek squad. THANK YOU SO000 MUCH Debra

Direct TV was recently installed in my new apartment. The day of and thereafter were problems with glitching and pixilating. Direct TV sent someone to our house, who said the satellite shouldn't have been installed in the first place and then sent out a supervisor 2 hours later who said the same thing. He told me to call the customer service line and explain the situation and he will put heavy notes regarding the issue. After calling customer service they did waive my 2 year contract, however they tried charging me $53.00 for 19 days of poor service and expected me to take the satellite down myself (which I explained I had no tools to do so). I asked for a discount as I didn't feel that it was fair I was being charged full price ($53) for a month's worth of of cable when 1) your company admits that they shouldn't have installed the satellite in the first place and 2)We only used a total of 19 days and we didn't get good reception anyways. The representative told me they couldn't, so I stated I would dispute. I have taken pictures of the horrible installation job and of the huge holes that were left in my apartment.

the corprate phone # is 310-964-5000 if you need it toll free it is 800-333-1481 I am trying to have an ext warranry that I did not not order ( hubby did ) only my name on contract. They refused to do a service call on THEIR defective equipment without $40 upfront or an ext warranty. Yhe guy came out and had to rewire the box outside, replace half the wiring in the house. He was here for over 90 min. I should not be held liable for a bad install. The installer even used the wrong connectors unbelievable! I am on hold for the prez now. Trust me I am not hanging up until he takes the $60 off my account. If I do not get satisfacrion I am prepared to go to the media.

I was having alot of trouble getting anyone from direct TV to come out and provide a service call on an very very poor install. They forced my husband ( who is not on the account ) to purchase a protection plan. I worked for CC for 10 years and I know the profit margin is VERY high on these deals. I was pretty ticked off. The representative told my husband with a PP or $40 up front they would not come out and service this 5 month old account. The guy came out and he was here about an hour and a half totwo hours. He had to rewire the box outside, rewire all 3 tv's and replace all the connectors, and rewire and reset the dish itself. The service was excellent. I cannot say any different. The whole deal with my problem is that the installer was a contract installer ( also installed Dish Network ). I called the corporate office 310-964-5000 for those who need it tehre is also an 800 number 800-333-1481. I spoke with Jeff ( works in the presidenr's office. So just call one of those numbers and ask for the pres. Do not speak to anyone else. It took about a half hour discussion. He was pleasent professional, and dismissed all the charges mmediately. The previous cust representatives I spoke with ( locally ) were all pretty much pushing the PPs pretty hard. When I called one rep after the service was taken xcare of and tried to handle the issue at the local level, he told me that only the pres could remove it. I told him I would, he said well good luck with that. I gave Jeff the names of the people I dealt with, so that he could deal with them. Good luck on getting your problems resolved.

Direct Tv is such a poor company.I signed up back in March of 2011 the gentlemen that i spoke with told me that i was eligable to have the nfl sunday ticket for free for 5months which was supposly a promotion that was going on at that time.i was informed by him to call back when that started and they would honor that promotion. Now 5months later when nfl settled their lock out and nfl started I called to add it on and i spoke with two representatives that told me they would honor that. they would charge my account 66.99 and then it would be credited to my account and that i would not have to pay for that. A week after i added nfl direct tv tries to contact me to tell me that now they are not going to honor that promotion. i spoke with a represetative who tried to argue with me that they weren't going to honor it. After waiting plenty of kinutes he transfered me to a supervisor who told me the same thing. I asked for corporates number and he stated he could not give that to me. I argued with them for 43minutes which got me no-where corporate is colosed on weekends so i will be calling monday. as advice do not go with direct tv. cox cable was better even though they dont have a channel/s that will show all nfl games.