Directv Corporate Office & Headquarters

Directv sucks. Did not show up to install they cancelled my order twice. Never again will I go with them. Omaha, Nebraska

I am a new customer and just had a terrible experience with Directv. I had an corrected install scheduled today because the sales person led me to believe my system would work differently. However, no one showed up. I took off of wOEk today. When I called customer service I reached Marvin which then connected me to Rob. Rob who is a supervisor out of NM gave me such a hard time and said it was my fault ect. He just chalked it up as if it wasnt a big deal and lets reschedule. Like my time MEANT NOTHING AND HAD NO VALUE! He also lied and said he was the highest level of mgnt in customer service. After questioning him two more times he retracted his statement and said his boss Travis would call me back in 2-5 bus days. Unacceptable!!!! He then gave me an address to the Office of the President. Not a number an address. I asked for a number and he said there wasnt one. Apparently he forgot the internet existed as I found one. I got to the Office of the President. Wayne was very nice, understanding and gave me a $50.00 credit and resolved my problem. But the HOOPS I HAD TO JUMP THRU WAS UNNECCESSARY!!!! WHICH IS WHY I AM UPSET. However, after taking a breath I understand Comcast is worse in my area. All around worse! Customer service, installation, clarity of tv you name it they are worse. I am a new customer and since I have been a new customer I have had 2 problems with in a week. Both problems were solved within the same day. One they gave me an upgrade to a HD Receiver to a HD Receiver with a DVR (number 2) and now the credit. Overall, I am satisfied with them just a little scared as they have you trapped in a two year agreement and could basically tell you to deal with things. I have never been in a contract for TV before. Not sure if I would recommend Directv to a friend, family member or colleague at this point but they are moving the needle in the right direction.

The service contractors that Direct TV uses are nothing but rip-off scammers. They come to your home and tell you that they can't do what you called into Direct TV and paid $45 for them to come. Then the service contractor tells you well for $45 made out to them they can do what you already paid Direct TV to do. Then when you ask them who to make the check out to and they give you their name, and they find out you are writing a check the contractor then says well I'll settle for $20.00 cash. And on top of all this DirectTV has on the Dallas-Ft. Worth area they are stating that as of November 1 they will be cancelling our local Channel 8 (ABC). I will be switching to Dish just because of the lies and bull I've been through. I heard cable TV was bad, but this stuff with Direct TV is way out there. And I've been an excellent customer since August, 1998. What a rip off!!!!

I have been a Directv for a ongoing seven years now.I was supposed to recieve a rebate on a year of service to make my bill 39.99 a month.However,i've been told my rebate was never recieved.So i am stuck paying an amount double that price.Everytime i call and talk with your customer service representatives they either act like they don't care,treat me horribly,or it's "i'm sorry" there is nothing i can do for you.Once my contract is up i will never go back to directv ever again.I will do everything in my power to make sure everyone i know doesn't either.

We prescheduled a reinstall of our dish due to reshingling. We verified tow seperate times that we were on target for the right day and time.. We were here- but NO DIRECT TV guy-- -- so now it is TWO days without service and all the customer service dept guy ( DAVE ) says is sorry it is not our problem. We were slotted for a specific time - the service guy showed up 2 hours earlier than was scheduled- and because he cant read his watch and show up on time - it is our problem. As a paying customer- this is unacceptable. I thought my local cable company was bad-- but after my interaction today- these guys have them beat. The floor supervisor REFUSED to bump this up the ladder -- once again " Sorry but not our problem" It is very disheartening that Direct TV operates this way! Soon to be EX- Customer if they dont make this right!

Dont drop fox, Because I will have to drop Directv within Mins. I also truly believe you might be shock by how many of your customer will drop you, you will have so many calls... I have spoken to neighbors, friends, and family and no one wants to lose FX... I guess time will tell... Please make the right choice... Jackie

Direct Tv has the rudest and worst customer service of all of the satellite and cable providers.Not only do they not assist you with your issues, they always try to say that you caused the problem and that nothing can be done.The lack of respect for customer service by placing customers on hold and then hanging up is unacceptable and should and will be told to the better business bureau.

After reading the other reviews on here, I expected my experience to be much the same, HOWEVER, I had a very different result... After getting the run-around through the standard customer service line, I came across this corporate number. After only a few seconds, I was speaking with a real person, Cindy (employee number U4467, employee of 8 years) who was in the Office of the President. I quickly told her about the incorrect information I was giving when signing up regarding the "refer a friend" and how I was given the line several times by the support services that it must be activated PRIOR to accepting any documentation or initiation of the contract - contrary to what I was told by the initial lady I spoke with when signing up. She happily set everything straight and got me squared away. Despite the scaling reviews on here, I had a very positive experience with the corporate office and would recommend speaking with Cindy. Jonathan P

With so many complaints, it will be best to show in bullet points: - Falsely told what programming area I was in at the begining of the service - Installer did not show up the day they were scheduled to - "Free" movies were billed - Picture would go out during rain/snow - DVR would not record more than 1 show at a time - Installation to a new room was billed and had horrible workmanship - Had to wait for tech to charge their drill battery in my house (first install of the day for them) - Cancelled service- rep said they would give until the end of month to return equipment without asking for the extension and you guessed it, I was charged for unreturned equipment before the end of the month and after they had already received it a week earlier, had to call for them to track it down ALREADY THERE for over a week! I can't believe I switched BACK to cable.

I have been a Direct TV customer for over 5 years, always paying my bill on time, paying for services I never even used such as Sunday Tickets, then one month I was super busy and had to leave town on a business emergency and was late on my bill for only a few days and I come back home from my trip to see my service has been cut off. I called and spoke to a guy named Bill at Direct TV who kept explaining how I was cut off because I was late a few days on paying my bill while I kept saying I realize that and I was out of town and can't believe after 5 years of always paying on time, just once being a few days late prompted a complete disruption of my service, where is the longtime customer loyalty? Then I asked to speak to a supervisor, after being placed on hold for over 10-15 minutes A lady named Diane came on and the exact conversation I had with Bill earlier took place with her. So I said: Fine, I want to pay my full bill and cancel my service, she sent me to another lady in cancelation who asked me why I wanted to cancel and wanted to know the reason, when I explained what had happened, she said yes if the bill is not paid on time, the computer cancels automatically, I said you mean to tell me be it that a customer is with you for 3 months or 5 years and pays his bills always on time, you just cut him off? She responded: "Yes, it doesn't matter how long you have been with Direct TV, you get cut off if you are late!" I was soooo furious at her answer, I said so you are saying customer loyalty means absolutely nothing to Direct TV, you spend millions of dollars on commercials offering perfect strangers free everything to come to Direct TV, but you treat loyal customers like complete trash, is that it? CANCEL MY FRIGGIN ACCOUNT!> I will never use Direct TV again, Talk about a company that has no regards for loyalty and probably will only survive by just giving free stuff to anyone to come to them and then throw them into trash and move to other new customers. Where do they get their business model from, Fidel Castro? Take a chance on Direct TV if you want, but I guarantee you will regret it, their customer service for existing customers sucks!!!

I'm so dissatisfied with Directv personnel and services. I've never experienced such poor customer service in my entire life. I'm going to switch my services to Cox Cable or Dish within the next month. I highly recommend people to give a tremendous amount of thought before making a purchase with Directv. Also I forgot to mention that Directv will offer you a special price for monthly service but during the time of billing the prices reflects much higher.

I should have read the reviews and we should be able to put ZERO stars... I cxled service with them due to a divorce and they just drained my bank account and left me with $2.09. I called then several times and all they did was apologize and they are not able to reverse the charges. I have a 3 YEAR OLD SON and am barely getting by and need to go get groceries... How do they expect me to feed my son?!? I know if I owe,I owe, and was willing to set up a payment plan but no! They have NO RIGHT to drain my account.

I've been in contact with DIRECTV about an issue involving my satellite signal. I called directv about this issue and I was told it could be up to 5 days before this might be resolved. I don't know about you but 5 days is way too long to be without Tv. I assure you need to either have more people on the job or better system to handle this! I may discontinue Directv and the end of this contract. This so bad! I will be sure and tell everyone I know about how this on going problem I'm having with Directv. This has been going on off or on for about 6 mo's David Martin

I called directv back in feb complaning how my cable bill went from 80$ to 400.00.. i was being charged for all this crap i didn't even want. and they kept telling me and still telling me they cant do anything about it now since they wacked my cable off. well if yall would have done something about it several months ago when i called i wouldn't be pissed and with out cable and yall would have yalls money. yall are rude,unwilling to step up and admit yall screwd up and fix the problem so im keeping my money yall can have yall crap back and i will be more then happy to go some where else.YALL SUCK AND I HOPE DIRECTV BURNS IN HELL!!!!!!!!!!!!!!!!

Your people lie alot. once my contract runs out I will not be getting again. I hate being lied to. GET YOUR PEOPLE TRAINED RIGHT. YOUR COMPANY SUCK!

I have had a variety of problems with DirecTV, you name it I have had it. My latest is that I am VERY unhappy with subsidizing their war with their competition and seeing those people get premium programming free while I get rate hikes, substandard customer service and disrespect from the people I speak with. My suggestion to everyone that follows this forum is to file complaints with your states Attorney General who usually are the local franchising authority in each state, the FCC and the FTC. Give them each as much detail as you can regarding your problems. The FCC & FTC will give you reference numbers. Once you have done that contact the executive members of the DirecTV team via e-mail and advise them of your problems and that you have filed formal complaints with the above agencies against them. The executives e-mail addresses are: mdwhite@directv.com - Michael White - Chairman, President & CEO mwpalkovic@directv.com - Executive Vice President, Operations jwlittle@directv.com Sr. Vice President & Treasurer jfmurphy@directv.com Sr. Vice President, Controller and Chief Accounting Officer jward@directv.com - Sr. Vice President and Traffic Operations eafilipiak@directv.com - Not sure who this is, but he has been added to my correspondence by Directv I urge each of you to contact these persons and the regulatory agencies listed. Only by voicing your discontent with the latitude these companies have been granted in deregulation can you make a difference!

DIRECTV is a joke they drafted my account 362 dollar with out my ok. Called to get my money back well yea you guest it cant help you, cant help you, let me put you on hold for another 45 minutes will my manager keeps ducking your call. I will bad mouth directv until they resolve my issue. Mr noel 100920838 a mangager was no help just read off a computer as he has been taught. thank for overdrafting my accout directv

The contract I agreed to in June 2011 was 3 free months for HBO<STARZI<CINEMAX... 1 year free SHOWTIME. I called 1 week prior to the of the 3 month period canceled the first 3 channels, suddenly there is now a charge for Showtime>which should still have 9 months remaining. Everything was fine the first 3 months however after speaking to a rep on 8/29 and a rep today and a manager I have gotten three diffrent stories. Honestly I am wondering what in the world have I gotten myself into this thing racing downhill 900mph.

I, respectfully, want you to know that you need to listen to consumers when they tell you how poor the customer service is for DIRECTV. I have been a customer for many years, and for the most part, enjoy the programming. A company your size should not require customers, however, to have to spend over an hour on the phone being transferred to seven different people in order to have any issue resolved. This happened to my husband when he was trying to acquire service for another residence of ours and finally he got frustrated and angry and went with DISH because the process was quick, easy and cheaper. I had to go through a process because even though we didn't go with DIRECTV, I was still billed for a new receiver. Is it really necessary that I have to speak to so many people, including Phoebe and Ann from the Philippines, to get a simple fee taken off of my bill? I'm generally a patient person, but I became very frustrated with the amount of time I wasted.

I am the payee and the person who handles all bills for my son these people are a complete nightmare. I called to complain about the service and they offered us 3 months of Showtime/Starz for 1 basically 2 for 1 deal. They over billed me for the first month and when I tried to discontinue one of the movie tiers at the end of the 3 months all of a sudden they need to talk to my son...It's ok to charge him without his permission but not okay to remove 1 of the tiers so when I finally blew up they agreed to remove one but by that time I was so pissed off I made them remove both of them. I had had enough. I am going to get the rest of my money back or I will discontinue use of their pay service since my apartment comes with free DTV! MAN I Hate them but these apartments only have DTV they are holding everyone hostage here. I am looking to move out at the end of January just to escape them!