Directv Corporate Office & Headquarters

Hello Direct TV.Attn Corporate. This is MR Justin Karl Swanson 217 W Spokane Falls Blvd#308. Spokane Washington 99201. ( This is what I am and have a long Complaint about regarding the Different Media Communication services and Media Website and Cell phone use. ) Number 1. I am getting very Tired of People who sign up on both The Different Free Websites, Like Tagged Face Book and Twiter, as well as the Different On Line Dating sites Like Zoosks, Match Dot Com and other On line sites who Claim to either have address in Spokane Washington or Live in Spokane Washington are are either from Africa, Guam, or The U Crain, and are not as they say and trying to get free Money. Number 2. I am getting tired of The Different Parties that Live in Spokane when I sign up to use one of the Different Free Websites or when I Pay for A Online Dating service that I get put down because of My being on Social Security or on low income when most of the people who live in Spokane Washington specially in The Down Town area are in the same income range, and being Pregedious because of My Living at The Park Tower. Number 3. I am Getting Tired of when I post one of My Pictures that I get turned down because the way I look and also that I do not have a regular job or drive a car.Number 4. I am Getting Tired of The Different Organizations that will not allow any person to compete for any type of contest unless you dont not have either a submitted Vidio of your self or not having a cell phone number to enter, for a certen contest.Number 5. I am Getting Tired of not allowing or being able to because age or what My interest is or have been or what My writing involves and as well as some of the Different Organizations I have been involved with.Number 6. I am Getting Tired of the City Of Spokane Washington not allowing Me to compete because I do not have a Dagree From any of the Education Programs or Collages. Number 7. I am getting Tired Of The City Of Spokane Washington not recognizing any of My Letters and My Legal Documents Because I live at The Park Tower, and My income. People wonder why I get a little pissed off.Number 8. ( There is nothing Wrong with what I have in the Mail or submit out side of my miss spelling where I think every body has this problem. )Number 9 I am getting Tired of All The Law Firms Lawyers and Attorneys who have and are Advertising for Several Legal services using the On line Directory and the Websites that show a listing of what their Firms and services are suspose to be Providing but will not take Me as A Client and then either change their address and legal interst and do not up date either their address or services. I am getting Tired of People in Spokane where I live using My name for Different Money opportunities and that no one in Spokane Washington will File any of My Legal Claims. These are some of The items and interest I have been challenging in Spokane Washington and By My self I feel that Spokane Washington where I live is abusing both Power and Authority on any thing and every thing that I put in The Mail submitt or will take a interest with. ( I am again willing to Allow Direct TV to put a amount down for My settlement but I am getting tired of every body stalling and taking their time Because of My living at the Park Tower. ) Thank You. Justin Karl Swanson

If there was a rating of 'negative stars', that's what I would give Direct TV. I had to laugh when reading other comments -- "worst customer service experience EVER" -- because that's what I've been saying to anyone within earshot for the past week. I have never, ever in my entire life experienced worse customer service from any company, in any service industry -- and that includes third world countries (many of which it sounds like I've been calling, during my horrifically time-wasting multiple calls to multiple 800 numbers to speak with Direct TV 'feeder' personnel in pursuit of a straight answer to any question). I have no idea how this company stays in business, and I would welcome a chance to discuss necessary improvements with Direct TV President Mike White -- if I could reach him without getting sucked into the vortex of the phone hell that is anything connected to InDirect TV.

Never thought I would say that I should have stayed with cable, but I should have stayed with cable. To order a demand movie is horrendous! Either you need to have a land line phone to hookup ( now thats soooo last century) or an internet connection, that at this time you have to pay $25 and shipping for. The customer service on our second of three errors in three days would have been great for DTV-India, but not for the US. I would recommend DTV to all friends and strangers....that reommendation is NOT TO GO WITH DTV.

PLEASE LOOK INTO " CHANNEL NUMBER " THAT SHOWS UP ON THE TELEVISION, LEFT TOP SIDE OF TV SCREEN. THE CHANNEL NUMBERS ARE VERY SMALL AND HARD TO READ. WOULD IT BE POSSIBLE TO BE BLACK, SURROUNDED BY WHITE BACKGROUND, AND LARGER. OLDER ADULTS SPEND LOTS OF TIME WATCHING TV. IT IS VERY VERY SAD NOT TO BE ABLE TO SEE CHANNEL NUMBER. THANKS FOR ANY HELP YOU COULD GIVE ON THIS PROBLEM

I'm not sure what kind of problems you guys are having, but I just talked to Mark from DirecTV. This guy Rock! He took care of me & gave me the Whole Home upgrade at no cost when everybody else tried to charge me for it. Plus, he also replacing one of my HD receiver/DVR that I'm having problem with that the other customer services keeps giving me the run around. So, there's hope with DirecTV. You just need to talk to the right person. Ken

I'm so sick of the marathon programing, don't they realize no one wants to see the same show over and over. I turn the channel, in turn I'm not seeing the commercials that their advertiser's are paying them for. The Science Channel is very rarely about science. The History Channel not any better. Maybe 40-5o% of the channels are what they claim to be. You can see the same shows from channel to channel and all that is different is the title. They've just changed the name and the narrators. They find the dumbest people and reasons to make a new show. If you want to watch a good nature documentary, you'll have to endure a narrator that sounds like they were covering a sports event.

I am so disappointed in this company. I have two DVRs that are not working properly they have replaced one (with the same model) but it still freezes up. Now the one in my living room is doing the same thing. All I wanted was to get two new machines. Nope not happening unless I upgrade to HD. Wow you take my money every month and I can"t get two DVRs that work correctly. I will be leaving direct tv and going to a company that understands that I am paying for EXCELLENT customer service not crappy service.

OMG!! NEVER, NEVER give your credit card info or banking info to this company! I don't even have an account with them, but because I have made 2 payments for someone who has their service who is renting a room from me (who handed me cash when they had a shut off pending) they charged off the account on MY card when the person could no longer afford their inflated prices and broke the contract.(I am NOT on their damn contract) To the tune of 749.00!!!!!!!!! My bank cannot dispute the charges yet because they are currently "pending" but bet your sweet butt I will as soon as the charges are actually put through! The money is already on "hold" so it has been taken out of my account. SO crazy!! No good deed goes unpunished! UGH! The person who had the service had contacted them to arrange to make arrangements on the bill, and they did THIS instead! WOW! Not a DTV customer now..... and I NEVER WILL BE!!!

The WORST costumer Service I have EVER RECEIVED!!!!! DO NOT USE THEM!! The customer service reps don't know anything. I have spoken to about 12 in the last 5 months and every time that I speak to one I am given different information everytime. I speak to managers and surpervisors and they can't fix anything. The always seem to aplogize but dont know how to fix it. I moved to California from North Carolina. We call to inform them we had moving and to put our account on hold till we provide a new address. They decide to take $994 out of my account because the CSR never put it on hold.(Charging me cancellation fees, late fees, receiver fees and monthly charges of the dates I never used the service). I have been trying to get my money returned since 9/10/2011 and everytime I call they give me a new excuse in the reason why it hasn't been returned back. I finally set up the installation at my new address on 10/4/2011 to come out 11/12/2011. I provide all my new address and numbers. They ended up sending a tech out in NC instead of CA. I then call back to see what happened. They set up a new installation day for 11/14/2011. The tech guy NEVER shows up!!!! I call AGAIN!! The CSR tells me that my order was canceled and unable to tell me WHY?? the best thing they can do is send out another tech. WHY!!! This DIRECT TV company is the worst ever!! DO NOT USE THEM!!!! BAD SERVICE and the STUPIDEST CSR's EVER!!!!

I am so tired of Directv! I can never get a straight answer out of anyone when I call customer service. None of them ever have the same info. They all contradict eachother. I've had to contact the corporate office anytime I needed something settled! It's ridiculous! I've had so many equipment issues it's unbelievable! I called in tonight because I still hadn't received my coupon for the free movie deal back in September. Shocker. Not the first time. I've been thinking about switching to Comcast tv since I already have them for my internet. So when I called in tonight about not getting my free movie voucher that I have to mail in and wait 6-8 weeks to get the credit on, lovely right, I had them transfer me to the sales department just to see what deal they would give me for renewing my contract for two years. My call is answered and I hear, "Thank you Ms. Fox for being such a valued customer since 2007. How can I help you today?" So I ask him what deals they are offering to renew my contract and he tells me, "Well, you have the package for 72.99 a month and I can lower that to $52.99 a month and 3 months freeof Starz and Encore OR Showtime!" Freaking seriously???? The package I have was $52.99 a month when I became a customer and I started out at $29.99 a month for the deal! A whole whopping $20 off a month for 12 months? All the sudden that whole valued customer speech went right out the freaking window! How is it that the flier I got in the mail yesterday is $29.99 a month for new customers, plus all the free hook ups and free DVR rentals, yet a "VALUED" customer who's been very hesitantly loyal to your company for over 4 years gets $52.99 a month for a deal?? Nope. No thanks. I'll be calling Comcast in the morning. I'm done. Take your "values" and shove them because they are just words. They mean nothing to you! Why the hell would I settle for $52.99 a month for 12 months when new customers are getting $29.99 a month for the same package I have???? How ignorant they must think we are! Well, I won't be their sucker anymore. I'm done with directv.

Customer service reps don't have a clue what policy is regarding providing and charging for services. Have spent over a month trying to get bill fixed and all they do is change it to another wrong amount. Get a different answer every time you call. Basically they suck.

I HATE Directv! Worst customer service I have EVER had, and I'm innnn customer service. I've been waiting on a refund from them for 5 months and still have not gotten it. I've been lied to by their customer service reps, and given the run around. Cancelling any kind of service is horrible. I wanted to cancel my service since I was moving and was told it was going to be a $430 charge. What kind of BS is that?! And then they said I could suspend, so I opted for that, and they still charged me $430, and I had to call and tell that I had only wanted to suspend my service. The customer service rep, Bobby, also told me I could suspend twice up to 6months EACH time, later to only be told that it was 6 months max, and i should have done each time for 3 months. I was also told that since my new apartment did not get Directv signal, all i need to do was return the HD receiver, which i did. I had 2 receivers. The other was a regular receiver. They failed to tell me I had to return both, and was told to just throw away the other receiver. The sad part is, that little box they give you only fits one anyway, so how was i supposed to fit both in there?! DUMBA**ES! And then it was a battle with fighting with them as I sent the receiver back in the time they asked and they kept charging me an equipment fee. I was then told to send in the 2nd receiver, which thank goodness, I had not thrown away. I then sent it in and was told I would not be charged the fee and I would get a refund. But I still have not received the refund, and now I'm calling corporate as we speak. Needless to say, waiting for these lames is like waiting in the desert for water. It's gonna be a while. EFF DIRECTV! WORST CUSTOMER SERVICE, SERVICE PROVIDER EVER!!!!!!!!!!

I would just like to compliment an employee of Direct TV. I have had nothing but negative things to say about Direct TV in the past but the other day an employee named AMY badge number 300272615 gave me some hope in direct TV. I've worked for the ultimate customer service business in the past, THE RITZ CARLTON so I know good service and Amy was all that.. After a few minutes I felt like I was talking To a friend... If everyone of your employees were like Amy, well you'd be a top rated company Regarding service. That you Amy for restoring my faith in a customer service agent for any company. Amy has kept me for now from leaving Direct TV. thanks Amy

Direct TV Complaint Spoke to almost a dozen people. Direct TV took $299.72 out of bank account for services that were included in new customer package! They made an error in not sending out a DVR, then while the installer was in my home still, I called Direct SAT TV, evidentally a third-party dealer, to remedy the situation. Not only did Direct SAT TV hang up on me, they hung up on the installer also, then they had the calls going to voice mail. It gets crazier from here. Direct TV stated that the only way to resolve is to charge my account then immediately turn around and credit my account. But of course they did not. Now I am told it will take 7-8 days to credit my account even though it took 2 seconds from the to take it out! They were not authorized under those terms to take funds out of my account without agreeing to put them back immediately! This is a scam. I found other same complaints on the internet, where new customers who did not receive proper equipment were told they would have to pay $99 for the DVR, now that they were a current customer, since the installer had already activated the account. Completely ludicrous. DO NOT EVER GIVE DIRECT TV YOUR BANKING INFORMATION UNDER ANY CONDITIONS. They lied about putting the funds back immediately. Supervisor today said they had no way to credit the account, that I SHOULD have been told that it would take days to get the money back, that the complaint would be escalated...again, but would take 23-48 hours for a call back. Meantime, they have MY money, for which I am not collecting interest. They could care less! They lied to me about putting the money back immediately evidentally since I was told on more than one occasion that 'refunds' (which this is not a refund! this is a scam...taking money out without authorization. They said I gave them my banking account info. so that authorizes them to take the funds...regardless of the terms and conditions on which the funds were authorized...in this case, they promised to put in back immediately. Looks like their attorneys are going to have to rewrite the dictionary regarding the definition of 'immediately! I am suing them! For a class action suit: please contact advocates4justice@gmail.com

I was a valued customer for over 8 yr's ( or so I thought ). I moved out of my home and I disconnected my Directv. However a bout a month later my son and his family decided to move into this same home and stated that he wanted to get Directv. No problem so we thought....well it became a nightmare. When he had a set up date 3 different times no less...he could not have it set up because according to their fraud department since his name and address was the same as mine it could not be done. This was after a new contract would have been signed and even after a new customer was being referred by him for service. By the way the woman contacted at the fraud dept was very rude and seemed to relish telling my son that it was a no go on install. I just don't understand this rational when it would have been a different account altogether along with auto pay etc. I MOVED OUT ENTIRELY....so as punishment my son could not get Directv...ridiculous! So he went with Dish instead and also told his other referral to do the same. So now they lost three customers total, because I too will never go back to them as well.

Directv is a joke, after having their service for several years only because they were the only one that serviced our area, we bought a house in a different area and were able to get other cable/satellite services, i called to cancel Directv and was told that we would get a credit of 60.45, after not receiving this amount 2 months later i called them, now they are saying because of some unjustified credits back in july they only owe us 7.49, i said what unjustified credits, they said the NFL Sunday Ticket, I told them we never subscribed to that and never was it on my bill in the past, I spent over 2 hours on the phone getting passed around from one person to another, i finally told them that this is one of the reasons why i would never come back to them because their billing department sucks, and that they don't know their butt from the hole in the ground and that they can keep their damn $7.49 check. Thank god for UVerse.

Worst experience I've ever had. They never set up their "whole home dvr" correctly, couldn't get it fixed, refused to cancel service and were very threatening and then tried to charge me over $450 for something they never got right. I wrote their legal department about it and after 3 months of waiting for a response,they said" your bill is correct" please pay it or it will go to collections. I got called the next business day by the collection agency. That was today!

Worse than poor!! I have Direct tv and have been a customer for about 15 years. DO NOT GO WITH DIRECT TV !!! if you are in the process of deciding. They are such a big company that the right hand doesn't know what the left hand is doing or saying. I could rattle on about my specific complaints (and there are many) but they would just be more on a long list of others. So, I'll get straight to the point. I'm a person of principle. The direct TV representative told me one thing then the company did another and when asked about it, they lied!! When my receiver went out, they said it would take at least 3 days to send another so, I went to a retailer and paid full price for a receiver as I didn't want to be without TV and I didn't want to sign for 2 more years. I've been a customer for 15 for heavens sake!! I was held up for 2 hours at the retailer by the Direct TV representative who needed all kind of info including faxing a copy of the receipt showing where I paid full price so I wouldn't be charged the lease fee. Well, I'm being charged the lease fee anyway and now they are saying it is a fee for programming to the receiver. And I thought the Total Choice Plus monthly program fee covered that. There are new offers everyday for great prices and good service from Direct TV. BEWARE!! Even getting something in writing faxed to the company will do you no good. They will change their story and find a way to nickel and dime you. And in this era of people changing satellite companies regularly to take advantage of some current offer, loyalty means nothing! They reward my loyalty of 15 years by giving me 3 free months of some programming I would never watch anyway.

I have been a directv customer for 10+ years i have not had any major issues with them until now. Just to give a brief on my history with directv, 10+ years as customer, paid bill on time every month (had two returned payments in last 12 months but were paid within two or three days from time of return) pay over $170.00 per month went onlne to pay my bill and found that due to the returned payments (4 and 7 months ago) i can no longer pay online which is ok i can still call to make payment with a fee of course my problem is i can no longer view my account history online not payment history, service history, nothing MY FEELING IS DIRECTV IS TRYING TO HIDE SOMETHING FROM ME when i called about this all they could say was "your online paying has been suspended" by four different people, i understand that part (sort of ) but what in the hell does that have to due with my history when i make a payment i think i should be able to go online and see it posted to my account. Directv Customer Promise " We are committed to delivering the best television experience for you every day and will continue to develop the unique, innovative programming and services that you have come to expect and enjoy from DIRECTV. This is our promise to you." I think if you really mean this someone would make it right. Be assured that i will be shopping for a new PROGRAMMING PROVIDER i am sure i can get someone to take my $170.00 + per month I AM JUST SAYING where is the loyality one very upset customer

HOLY SMOKES, I COULD NOT EVEN GET SERVICE DUE TO ORDERING AND HAVING TO CANCEL ORDERS TO CORRECT ORDERS(OF COURSE THEY DIDN'T MIND CHARGING MY CREDIT CARD $320+ THREE TIMES WITH A 3-5 DAY CREDIT, OR SO I WAS TOLD). FINALLY THOUGHT AFTER 3 DAYS AND MANY HOURS OF TRYING TO GET ORDER AND BILLING/REBATES ALMOST RIGHT THEY COULD NOT GET INTO THE SYSTEM TO FIGURE OUT THE LOUSY $5 A MONTH REBATE I WAS DUE TO GET FROM THE LAST ORDER AND WANTED ME TO CALL BACK 15 MIN OR SO LATER TO DO THE ORDER. JUST UNBELIEVABLE. I WAS TRYING THEM AFTER GETTING AT&T IN SEPT AND HAVING INSTALL ISSUES WITH THEM(ABOUT 8 VISITS TO MY HOME) AND STILL HAVING SOME FREEZING ON MY SCREEN AND OTHER THINGS. THEY ALL WANT THESE 2 YR CONTRACTS BUT AREN'T ABLE TO GIVE YOU GOOD SERVICE. DOESN'T SEEM FAIR TO BE LOCKED INTO CONTRACTS WITH BAD SERVICE. WHEN WILL SOMEONE HAVE ANOTHER WAY????????? THANK GOODNESS I WAS ABLE TO GET AWAY WITH NO CONTRACT WITH AT&T(COULD NOT TAKE AN PROMOTIONS TO GET THAT DEAL). HOPE YOU HAVE BETTER LUCK THAN ME WITH SATELLITE OR CABLE.