Directv Corporate Office & Headquarters

I find this company is no more than a cheat and will scam you for every penny they can. I find it funny that no one in this company has a corporate number that is connected and that a chain of command for this company does not exist. I asked many times to speak to someone higher up than the floor manager(who by the way knows nothing) and they could not provide me with any numbers to call. You need to submit a fax or a letter......What happened to customer service and speaking directly with the customer to resolve the issue. I will never suggest this company to anyone and would go without tv before I would ever go to them!!!

dear bernadean, if you read this or anyone else for that matter, it states somewhere in your customer contract that anything found on your access card after you send the receiver back you are responsible for. i guess this is why people should read their contracts before they sign or at least after they do. I work for them in a call center. i don't care for some of their practices, it really kills me when customers call and feel like they are getting ripped off. i really want to help you not feel that way. I genuinly want people to be happy with their service. you have to understand that they subcontract alot of their work, including the call centers and techs that come to your home. alot of people at call centers are there for the job and thats all, also if your agent is slow, they are training or new so be nice to them. there is so much information to learn! it's very stressful the two weeks you are taking calls in training. and the techs, well alot of them are the same way, in it for the money. they get paid per job so the more jobs in one day, the more money. directv pays almost $200 to send a tech to your house while you only pay 50. this is part of the reason they don't like to send them out. but i do agree about the equipment i don't feel like they stand behind that part very well. we don't have any control over what receiver we send to you, they just don't give the option, it just goes by what is in stock. anyhow, just saying, be nice to the people at the call centers unless it's a dumb ***

Don't order HD from Directv! the new change to the menu is unreadable, dark, Info bars skinny and unreadable. Font is way too small to read even on a 52" TV. more unnecessary steps. When asked to change it back the comment is. OH, we can't do that! As far as I'm concerned if I can't read it, I don't need it. They broke my contract with stupidity and I will not pay any penalties for cutting the service off. The designers of the new set up are a bunch of idiots along with whomever the person was that approved it.

Mr. C. Carey, I have a commercial tenant "Golf on the Edge" located at 14893 E Ball Rd. Anaheim Ca. 92806. They are unable to receive a signal from their newly installed equipment from your company. While on the roof checking out the connection, I found the dish had blown across the roof and is currently 1 foot away from falling down on one of our customers head. Your service tech. NEVER secured the dish and metal frame to our building. IF this blows off our roof and lands on someones head, I'm guessing they will probably be KILLED. I spent an hour on the phone with several CUSTOMER SERVICE reps today and NONE of them seem to understand LIABILITY and PERSONAL INJURY due to complete NEGLIGENCE on Direct TV. A business owner myself, I find this very hard to understand. Please be advised, I have done all I can to get your company out here to fix this LIFE THREATENING situation with ZERO success. Unbeleivable!!!

If there were zero stars that's how I would rate them. The customer service is by far the worst I have seen. Don't give them your banking info. for they have a computer that will pull charges from your account unathorized. They will not move your service unless you pay them $150.00 to move your services, Then if you don't you cannot receive services, then when you cancel your services they want to charge you $500.00 early cancellation fees. This company is by far the most screwed up organization I have ever dealt with. STAY AWAY FROM THIS COMPANY WHATEVER YOU DO.

I cancelled my account with Direct last month and sent them their equipment. There were some old charges they found on the cards. The money was automatically taken out of my bank account without my permission. I did not authorize this charge. I do believe this is theft. What about billing?

I have auto pay anf they alwase send a letter telling me tgey got the money. now i havent got the lettr and i called for 3 months they keep sayin they have been paid then all a sudden my sat gets cut off and they say i owe 3 months. they said they had the wrong address but how did i still get the 3 month bill. neway im just pissed about it right around xmasi cant paythree months right now so i gota be without tv for 2 weeks till my check comes thanks dtv

I've had Directtv since Nov of 2003. Lately I've noticed that you cannot watch a dam program anymore without constant Commercials!!!!!! I have my favorites and I can speed switch to 5 difference channels and nothing but solid dam commercials!!! I get so sick of this crap!! We pay top dollar to DirectTv to get quality programing, Not 10 Billion Commercials some of them repeated twice back to back----> then only 2 minutes of the program we want to watch. Directtv gets Billions of dollars from these companies to run their add commercials, then we ALSO PAY DIRECTTV to watch the dam things!! What a rip-off!! I know you can order HBO or some other movie packages and avoid the commercials. But, Hey-- IT's getting to be to dam many commercials and alot of them are the stupied Insurance companies. I get so I want to "puck, when Flo comes on".

We had direct tv installed about 6 weeks ago, and added nfl network. Upon installation the service rep took my splitter box with him, value 50.00, and we noticed it right after he left. We called service number 9 times over the next 5 weeks, we also spoke directly to the service rep and and he talked like he did not know what we were talking about, but finally remembered that yes he did take our property, and it was in his back yard. this was two days after installation. he was suppose tp bring it out in a few days. 5 weeks later after 9 phone calls, and a runaround that inxcluded threating to call the police, which is what we should have done in the first place, another service man showed up with a splitter box that was not ours, he did not say a word just put it in my hand and left. We called again, and this time the person on the phone admitted that they already knew that he was delivering the wrong one, and they would reimburse us for our original one. NOW if this is going on allover I dont know what to say, other than THIEF,THIEF, THIEF. We will be getting another provider so all of you beware.

Why is it that when something is wrong with my DirecTv hardware, the customer service always say that it is "my equipment". Then when I point out that if the equipment is "mine" why should I have to pay a lease fee each month, I am told that its not a rental fee, its just a "mirror" fee to recieve services from my primary receiver. It plainly states on my monthly statement "leased reciever fee". But of course, if I cancel my service, or buy a new receiver, then the equipment if property of DirecTV and must be returned within 7 days of receiving the return box. Also, why is it that I can go to Best Buy, purchase a new receiver, install it myself, then call and activate it myself, but this extends my contract. What did your company do to deserve this extention? I really enjoy the services you provide, and have no plans to disconnect or cancel any of my services, this is just something that annoys me about your buisness practices. It also hinders your buisness, because i would have already purchased additional HD receivers for other TVs in my house to replace the standard boxes I currently have, if I did not have to extend this contract. Please make a decision about who the equipment actually belongs to, Me or DirecTV. If it is mine, then i have bought and paid for it, therefore you have no reason to extend my contract. If it is yours, then extend my contract, but you should not charge me for the equipment. The choice is yours. Thank you for your time, although I doubt anyone really reads these....

Signed up with DT this past summer, because we're IDIOTS!! Was supposed to be cheaper for us really made a good deal for us, which turned out to be CRAP! To begin w/ we had the installation tech come out who hooked it up wrong and we were continuously getting nothing! We would be watching something and then two seconds after if came on it would go off, blaming the dish. We called they said it was the storm, to which I replied couldn't of been our neighbor as well as our brother and s-i-l who live DIRECTLY across the street just switched to you guys as well, same day infact, and have had zero problems with set up. Two nights in a row this happened. My husband missed his favorite tv shows, and that man rarely watches tv to begin w/ so it was a big deal. HAHA, called to have someone check it out, same guy came out and messed with a couple cords, then SAT DOWN in our recliner and started "watching" tv, for approx 45 min. (Direct TV claimed he was making sure it worked properly) then he left. He was very creepy and tried to tell my children what to do even!!! 10 min. after he left it started to do it again. He called to check back and see that it was still working, when it wasn't and we requested he come back, he refused. I had to call back and request a DIFFERENT technician because they wanted to send the same guy out again, but not for another 2 days! Finally got someone with some brains, and he fixed it!! Secondly we were told we would have a lot more channels than we had with our previous service provider, we do, only they are the SAME channels OVER AND OVER AND OVER!! We definitely have less. When I called about canceelling, they wanted to charge me a RIDICULOUS amount! I mean c'mon, instead of charging me for the total of what I would pay for each month left on my contract they practically doubled it! Thirdly, my husband and I got a new tv, and were having trouble setting it up, called and were told we needed a special cord - Check. got it, set it up, still trouble. Called again, and the tech helped...SLOWLY, but he helped. I had also gotten online to see if there was any support on there only to find out that my bill had been messed up. So we updated the credit card (or so they said) and got it taken care of. Then a month later, STILL shows it hasn't been updated! Called, "got it fixed" (we'll find out). All the while have been receiving phone calls the past 3 days claiming "this is direct tv calling in regards to the CC on file...blah blah blah..." Called the number IMMEDIATELY, even while the recording was still and got a "thank you for calling, call back during business hours". There is no mention of said business hours. I called direct tv and discussed the matter. Person I spoke with said I would be removed from list, but again today I received yet another call from that number, saying to call them. Still there was no answer, called direct tv again and got some moron who was supposed to be transferring me to a supervisor. I was hung up on! I'm DONE w/ Direct TV!!!!

I feel for Jennifer, I had the same thing happen to me last month where Directv without my authorization from me went into my bank account and "STOLE" $110.00.. and over drafted my account and caused a check to food lion not to clear. I was charged $70 overdraft fees from the bank. Now I have been a customer with Directv for over 3 yrs, my bills are aways paid on the 1st of every month, when I get my retirement check. I called Directv Billing department and ask what the hell did you all do. I was told it was a computer problem and that the money would be returned within 10 day, well No go on that, called again was told it takes 30 days, BS" I called again I was told the money had been sent back "BS" again its been 3 weeks now and nothing. Its all LIE'S.........My bank has been contacted about this mater and a report has been filed as theft......Directv is no better then a robber putting a gun to your back and taking your money

I just want to compliment an employee who works in case management for Directv. Jennifer 409352 is awesome!!! We were having alot of problems trying to figure out how to hookup our HD box to our new plasma tv. My husband and I talked to three people Sat.to get us started which turned out to be extremely frustrating! I wanted to talk to somebody to send a technician out to our home due to the complications and Jennifer from case management called back in 5 min! she walked my husband through everything and got us hooked up properly. Now we have a great TV! I wish the other people that we talked to were as knowledgeable as she was! Thats what I call excellent customer service! You're awesome Jennifer!!!

Well, here I go - adding to the slew of complaints - We had our service on "suspension" for 7 months - when we came back to Florida, we activated it again - we noticed the bill was almost 100.00 from before when it was 50 something..I immediately called and they said the 'special price' was good for a year - and the year is up - when I told them we had it in suspension for 7 months and the guy I spoke with in April said we would continue the 'special price' when we returned, when we got back, they said he was mistaken..Here's the rub, WE CANNOT AFFORD TO PAY THIS WHEN WE WERE TOLD ONE THING AND NOW ARE BEING TOLD ANOTHER! Ok, so after three calls, I get a guy named LEO - He was actually terrific and got my bill down - but it is still too high for what we are getting..of course, we don't have the some of channels now that we really love, and as I have read above, they give you the same shows OVER AND OVER - and OLD, OLD shows - what a rip off - and to think I went from cable just to try these guys - what a JOKE...and the JoKe is on US! Bad BAD Business---- now here is the other rub - when a person suspends the service, your "special price" continues through the suspension - HOWEVER, they add onto the time of your contract so instead of my contract being up next fall, it is spring of 2013 - HOW IN THE H--- can they call it a 'suspension' if my 'special price' is still under the suspension time, yet my service contract is NOT! I am gong to be calling, writing, and complaining to EVERYONE from the CEO down and to Attorney general - I want OUT, NOW - but I will NOT pay a cancellation fee...It is simply NOT FAIR what they have done - bait and switch is just an understatement..More to come...

I instaled for dtv mastec for 3 plus years I left due to charge backs <thats where they rob you for various reasons , not pay you>. I left mastec to install for smart circle advanced communications , well they are even worse . After working for 9 weeks I have been paid for appox 6 jobs and am owded over 2,000.00 and no one seems to care . This problem will not go away . The name of the contractor is Mark Payne he is baed in Fla. DO NOT GO TO WORK FOR THIS PERSON he is a crook as well as many other contractors . BEWARE

This company has been a complete nightmare for my family. My 87 (YES 87) year old father has been recieving harassing phone calls from them two to three times a day for a year now. He lives in Ohio and signed up for their services. Immediately after hook-up his service stopped working. He was told it was the snow and he had to go out brush the snow off the dish. He did. Half an hour later the same problem and the same answer. They really expect an 87 year old man to trudge out in the Ohio snow several times a day to remove the snow from the dish in order for his service to work!! He tried to cancel and that is when the harassment began. We have tried and tried to deal with this nightmare and get a different answer with every different phone operator/supervisor we speak with. You can NEVER get the same person twice. Another try today is supposed to be the end of this ordeal. I am not too hopeful considering the supervisor will not give me a way to get in touch directly with her again and this is a story we have heard before.

The reason why the agents hang up on customers is because every time someone wants to cancel their service it messes up the agents numbers.. meaning they wont make their commission if they get too many cancels over the week. so if a customer calls in and says they want to cancel if the line is "disconnected" before the customer can verify their name or who they are..they dont have to cancel your order.. because company policy states that they would need to verify the information before actually canceling the order.. and they are still required to try and change your mind before canceling the order.. if not they have to cancel and it counts against them.I was told this information from a friend who engaged in a relationship with a Team manager named Sarah who works in Miami Florida, Prc Alorica. This is why i'll never get Directv because I'll be hung up on a hundred times to save their commisionbefore I get refunded bak my money. To make it worse Ive also heard stories about the aganets stealing credit card information to purchase stuff online. Set your orders up ONLINE yourselves for any television company and Directv make ways for your agents to make commision another way.. perhaps for making the customer happy on every call or keeping them calm maybe you'll WIN customers back that way. If not your agents will continue to hang up on people.

Too bad there is no 0 stars option for Directv... the WORST and I mean the WORST customer service I have ever experienced, it took me a month to disconnect their service, every time I explained the reason of my call, they will put me on hold, transferred me to someone else whom I needed to explain all over again and then hang up on me, when I called back, no one knew anything why they kept hanging up on me, claiming that there were hundreds of CSR and had no way to find out who I had spoken to. So as soon as I asked for employee ID #, they will again put me on hold and hang out on me... FRUSTRATING is too short of a word to explain how I felt. DO NOT GET Directv!!! However I was able to kept a couple of friends and family members from getting DirectV.

Until tonight I was very satisfied with DirecTV. Tonight it began snowing. However, it was NOT snowing hard, and barely put a half inch on the ground (and on my roof, where the satellite dish is mounted.) I began losing my channels. First it was flickering picture and sound that was breaking up, mainly on the pay channels. The broadcast channels seemed to be fine. Then later all the channels went out and I got a message "searching for satellite (771)). I called DirecTV and this is what I was told: It's because of the snow. When I asked why it was that last year, when we had a blizzard which covered an area of about 160 miles east/west we had no problems with receiving the signal. Why, with a foot of snow on the ground (and on my roof), we experienced no interruption of service. And, how did the snow flakes falling down distinguish between pay channels and broadcast channels, so that the pay channels went off first? Smart snowflakes!! Then the person on the phone told me they could not schedule a tech to come out in my area! WTH is that all about? I pay each month for "protection" and I expect to get it!!!! If they are not going to send a tech out, then how about refunding me all the fees for protection that I have paid? I finally got a supervisor to schedule a tech to come out on THURSDAY! Am I the only person having trouble in all of western Ohio? So they think it's not worth sending a tech out? Gimme a break!!!!! It's not bad enough that I have to hold on for ten minutes to even talk to a HUMAN, but this is the "service" I get from their customer service department? Here's a hint to DirecTV, HIRE MORE PEOPLE TO ANSWER THE PHONES!!!!! The really bad part of this whole rant is, no matter WHAT provider I had for TV service, I would get the same crap when I needed assistance! THIS is what is wrong with our country!!!!!!!!

Hello Direct TV Corporate Headquarters. This is MR Justin Karl Swanson I live in Spokane Washington My address is 217 W Spokane Falls Blvd#308. Spokane Washington 99201. I have contacted Direct TV By Mail and by email in regards of Copy Right abuse. I had received an eamil response of Direct TV looking into this matter. I have not received any thing by Mail as of yet. I am challenging one of The Sonic Music channels 817, where it is shown as being Advertising as being shown Y2K Hits. ( I had sent A Letter to the NBA, IN New York with A Picture of other Advertising using My signature submited materials and waiting for response.) I would like to call The Direct TV Headquarters and talk to some one there in person so I can explain on My behalf of what is going on in Spokane Washington. ( I feel that Some one in our Media and our Down Town Partnership are selling both My Copyrights submitted Materials and using my writting skills, and selling My Ideas and Designs with out letting any of them come to life or going to Market as as Product and keeping any and all of The Different Money opportunities I may have on My be half. ) I feel that The City has been doing this for the past 19 to 20 years. ( I feel that Both of The Different Media News and Entertainment Channels and Agency from New York City and in Spokane Washington are both Blocking and Preventing any and all efforts on My behalf and not allowing any body to Break My news story or is willing to put Me in the News, I feel this has been going on almost 3 to 4 years now. ) I am also not allowed for any of My opinions when I am on line and I am being completley shut out, in that area of communication. On December 1st Next month there is to be a Computer Convention at our Down Town Convention Center. I am registered to be at that event They are going to get a ear full from me. ( I feel that Our Media and Legal Authorities are letting every thing that I submit, and all of My Legal Claims and Problems run out so that The City can continue to receive Funding on My Behalf.) All Of My Letters I had sent to Direct TV have statements that our Departments and Legal Authorities are to be responsible but no is willing to. ( I have had no phone service for over two years because each time I sign up for A Cell phone package I will make My first two or three instalments but then I can not keep up and get behind. ) ( I feel that Spokane Washington where I Live in The Down Town area is Not allowing any thing I submit to be processed and is keeping me heald back and letting be to get behind on some of My bills or some of the Different Media and Communication services that I will try to order from time to time.) ( I also feel that Some of The Different Communication Services Like The Different Cell phones all the Different Texeting, and the Different Communication packages are using My writing skills for Different Advertising.( One of the reasons that I am being taking advantage of is because of My not having a phone to where I can call any of the legal people that I write to that and My living at The Park Tower.) I have several copy right challenges besides what is being Advertised on Direct TV. ( I can not Make any copies for what I see being advertised on TV.I feel that there is and has been Major City Corruption in Down Town Spokane using any thing and every thing that I put in The Mail or take a interest with. ) Because of these items I feel that there is Corruption in and with our Legal Authorties no one is willing to put Me in the News because of all the free money people are getting and receiving on My behalf.( I am requesting both response and a settlement From Direct TV. ) Thank You. Justin Karl Swanson