Directv Corporate Office & Headquarters

Had Directv back home and never had a problem. Was getting a little tired of TWC and thought getting directv might be a way to save money, nope. First their tech was so far behind he got here 1/2 hr before 6. Then said we'd have to pay for some kind of special bracket because of our house. Since when does a cable company penalize someone for what their house is made of??????? It was "I have to ask corporate this," and "I have to ask corporate that." Aren't they representing Directv? They should be able to get it done without having to ask "daddy coportates" permission! Was kinda excited about getting movie channels and such, finally just asked to get my $19.95 back, and hope this was all a bad dream. I guess Time Warner Cale isn't so bad after all, at least they have free HD and they don't charge extra for The Hallmark Movie Channel. Now that I've read all these horror stories I'm glad we didn't do it. If those sales dudes approach me at Wal-Mart again I just may go postal!

The biggest problem I had with direct tv was them sticking to the cost of service. They gave me a price and by the time I recieved my first bill it was higher then I was told but my 30 day time limit was gone. Quess what I had to pay or pay to disconnect my choice. I have since switched to Comcast and so far I am happier and inspite of what you hear the HD service is just as good. saving $30.00 per month. GOODBYE DIRECT TV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANKS FOR NOTHING.

Today - 1/23/12 I had a direct tv rep in my house fixing my box. I caught him stealing money from my wallet. I walked out of my room where he was working, came back in and found him in my purse. I grabbed my purse out of his hands...screaming at him and ran like crazy out my front door. I called the police on him. They didn't arrest him. DIRECTV has not called me at all today to address this issue. I called them several times asking to speak to someone that has authority. Was told I would get a return call in an hour. Haven't heard a word. I called the reps direct supervisor. He told me "my rep says you made it up and that it didn't happen". I am so pissed right now. I have no idea where to turn or talk to about this. I was scared for my life. Thinking the guy could have attacked me in my room if I hadn't run out of there so fast. I'm so upset right now and scared of what this guy might come back and try to do to me now. This is the 2nd time I have had a directv rep rip me off...the first time I didn't call the police. This time I did...and this is the 2nd time that directv has done absolutely nothing. I am at a loss of words right now.

THIS ADVERTISMENT IS LOWER THAN A "0". The current advertisment you are showing needs to be TRASHED. Morals are not good in this country as it is and then you SHOVE bad parenting, bad kids, and then bad kids raising kids, with a baby wearing a dog collar!!. The moron who wrote it and the moron who approved it should lose their jobs. It is not amusing at all and I don't think Direct TV can solve this kind of problem in the world. I would not use your service because of the mentalitity of this advertisment!!!!!

WORST COMPANY EVER!! SWITCHING TO DISH NETWORK!!! I'M PAYING $150 A MONTH FOR BASIC CABLE!!!!!! ARE YOU SERIOUS!?!? I'M GETTING OUT WHILE I CAN!!! AN THEIR CUSTOMER SERVICE IS HORRIBLE!!! THEY GIVE YOU THE RUN AROUND. DISH NETWORK HERE I COME!!!

1-21-12 The customer service center in Mississippi has "customer service" staff that needs serious retraining and attitude adjustment. It was a war with several calls from me to get my defective receiver replaced. I have been a customer of Direct TV for several years but am rethinking my provider. I am writing a formal letter of complaint to Direct TV headquarters outlining my frustration with the treatment I received.

Under DIRECTV Customer Promise..it reads:Our Ears are Wide Open. Previous negative comments about their banner/header change are so right. I wrote and stated how if you have poor distance eye sight the new header was almost impossible to see/read. Also they needed to consider those customers that had these eye sight problems. Know what they said? They wanted to assure me that the new HDUI is faster, smarter, and easier use. I wrote to their Customer Advocate Team and asked how can they assure me that.. if you can't SEE the banner to begin with??? Their caring response..forwarding concerns to management..no plans to change the HDUI..yet customer concerns are important to them. Yes they are..can't you all tell how important we are? AND..isn't it wonderful how we pay to watch commercials? GREED..nothing but GREED!!!!!

Wow. It is apparent no one at DirectTV is watching the store....the service from Customer Service is horrible. So horrible that I just opened a claim with the Better Business Bureau. They have charged me for services that I did not have. Someone used my debit card on line and 2 charges have hit my account. I called customer service and have gotten the biggest run around about this "fictious" Finance Department researching my issue. I faxed what they asked me to fax, and they were to respond in 10 days. Well we are on day ll and no call. Their customer service is not in the United States and they can't seem to know who to transfer a call to if you ask for management assistance. I have never had Direct TV and at this point, I never will. Customers are not important to them, and if their customer service is this terrible....I feel sorry for the people that use them.

I hate to rate this company a 1 star!!they are the worse company I have ever dealt with I hate my service and what was to be a less expensive service for me has almost doubled and no way will they let let you out of their Iron clad contract which the installed told me was just a paper to verify that he connected the service properly like a fool I signed and did not read cause Century Link told there was no contract. I hope we all can go to Government agency that can stop the I think I will contact the FCC if we all could get together some way and prevent this from happening to others I like others supervisors hung up on and when I get a rep they are so rude. BEWARE!! is all I can state

I called directv for my mom and dad, they wanted to switch from dish to ditectv. Since I have directv we called the referral program customer service reps and started the order process. We went through 99% of the new customer registration, they did the credit check on my dad and mom which came back A+ scores and just before giving the rep thier credit card info the rep said and I quote "ok sir everything today is free including installation and the only charge today is $21.95 for shipping and handling". I asked what are you talking about and she said to me and I'm quoting her again" the $21.95 is the Fedx charge for shipping and handling of the equipment that's being sent to the installer". I looked at the diretv advertisement flyer that came in my mom and dads Sunday paper and it clearly states "no equipment to buy,free install up to 4 rooms, absolutely no start up costs". That meant nothing to the rep, I asked her when did directv start this charge and she said its been in place for along time, I informered her that I did not pay this charge and she said I would of had to. Instead of going back and forth I informed my mom and dad of this and they told me to for get it hang up, so I told the rep that if she would waive this fee I would proceed but if she couldn't then the deal was off. My parents do not have directv in thier home. Still being a bit ill about the whole thing I called back and asked to speak with a supervisor and after talking with him he told me the rep could have waived the fee and alot do but that the fee had been in place at directv for sometime and in my case my fee was probably waived without me even knowing about it.

Direct TV does NOT stand behind their On Time Guarantee. I had to have three seperate appointments for my new install. All three times the techs said they would be here between 8 am - noon. All three times they were late. When I complained I was told that they wouldn't honor the first one because their technician arrived only 30 mins. after noon. What? Are you serious? What the hell is a guarantee then. For the second appt. the tried to deny me my $50 guarantee...this time their excuse was that the technician called to tell you he couldn't make it by noon and because I let him come at 1:00 then I must have been agreeing that it was O.K. for him to be late. I assured them that I was never O.K. with waiting around from 8am to noon only to be told that he can't get here till later in the day. If they are not here between 8am- noon then they are late. Even if they are one minute late. What's the point of having this guarantee if they can't honor it. Their exuses were just ridiculous. "He was close to getting there at noon." Well, if you waited until 2:oo then I guess you agreed that him being late was O.K." These answers would never hold up in court. I asked Direct TV to send me proof of these so called exeptions in their guarantee policy. What B.S. I got 2 out of 3 guarantees that I should have gotten. But know they said they are marking it on my account that if in the future a technician calls to tell me that he is going to be late then that doesn't count as late. What B.S. I would love to be able to call my boss and tell him that I am going to be four hours late tomorrow but because I am calling him in advance, well then that doesn't count as being late and can't be used against me! Wow, do Direct TV get away with these answers? I told them I would cancel my account and my credit card they have on file and they report me to a credit agency for not paying because I have A+ credit and it would make but a dent in my report. Not good customer service at all. They should be ashamed of the excuses they tried on me.

Should have minus stars for these people.

If there was a 0 stars available I would put it on there. I have had the worst experience ever with Direvt TV. I signed up for auto bill pay and in October the took the hundred and some dollars out. Two weeks later I get online to order a movie and it says that I am behind on my bill. I call and they say my payment was rejected. I call the bank and ask what was wrong they said that Direct TV had taken the money out and it was not rejected. So I call Direct TV once again and they gave me the run around, finally after two hours on the phone someone gave me a fax number to fax proof that they recieved my payment from my debit card. I faxed it three three time, in the meantime, my service was cut off and I had to pay a minimal amout to get it cut back on. By this time it is November the dept I faxed the info too hasn't gotten back to me and what do ya know, the 12 people I talked to in one phone call had no idea what was going on with it so I was told until they got it straightened out and noted it on my account they couldn't help me. We come to December again they are threating TO CUT IT OFF. At this point I am so angry that I yell at the person on the phone. I was not comfortable giving them permission to use my debit card again. I call the corporate number and was helped by a nice lady and she said the finanace dept a little time. It is now Jan, and yesterday someone from direct tv actually called me asking me for money bc I am behind supposedly. I paid them what my bill would have been without the 103 a few weeks before. Not giving them anymore until they resolve my debit card issue. I was told that they would cutt it off if I didn't pay 135 then. Again I call direct tv, finally someone just credited teh money to my acct and I thought it was over until today when I got another call saying they were going to disconnect it less than 24 hours after I just talked to someone. I am done with these people

We have loved Direct TV for the past several years. When we have had problems they were address to our satisfaction. For the first time we are considering leaving and going back to cable due to the changes they made to the programing guide. I am barely able to read the new guide. The white type on black background and the font make it very difficult to read and quite honestly annoying to look at. Will give it another week then may have to make the change.

Why do you support stackers? I have books, records and bank details on a stacker that made a few million off you! The heck with your company I sent the data to the IRS they can go after the dealer he is a tax evader as well as a Criminal for selling thousands of stacked accts to people collecting cash for up to 10 units per acct. You continue to send him systems in Canada. All you want is the revenue. Your security people did nothing.

A couple years ago, the CEO of DirecTV, Michael White, appeared in an episode of "Undercover Boss." In that show he came across as a very kindly person, very interested in his employees, his company, and his customers. My direct interaction with him and his office staff has shown that this was all a lot of hooey. The Mr. White depicted in the TV show is nothing like the real Mr. White. He's just like all the rest of his bunch -- interested in one thing: taking your money. I have cancelled my DirecTV service and will never be a customer of that company again.

DirecTV is refusing to clear up fraudulent information on my old account even though I provided them (by fax) with the personal information they insisted they needed. I foolishly did that and when I called to follow up not only did they refuse to clear THEIR error up even though they have hard proof from me, but the representative, Ebony, wouldn't let me finish speaking (I was polite and I wasn't yelling) and when I became irritated at her constant interruption and refusal to listen to me, she hung up on me. I have filed a complaint with BBB and intend to follow up on this matter to the fullest extent.

I just got Directv service a few days ago. We have had nothing but problems with this service. I have spent several hours over the past few days trying to get my problem solved. I was told a different price then I was billed. I called to find out why and got the run around by several different people. I did not authorize the amount that came out of my account and therefore put a stop payment on it. I called to let them know and I was informed that my bill was correct after waiting for a supervior for of 45 minutes I was finally disconnected. I have tried to call the corporate office but it just keeps saying please continue to hold for the next available operator which I do not think will really be anyone that will be willing to help. I do not recommend this company

I have been a Direct TV Subscriber for many years. Los Angeles, Long Beach, Las Vegas, now Denver, and I thought, soon to be Atlanta. While Direct TV has always been expensive and has become more so, the only thing that hasn't gone up in recent years is my income. My family and I decided several years ago, that we could no longer afford much money for entertainment. We decided to keep Direct TV and our Internet hookup, and give up most everything else. As a result, we only eat out on my children’s birthdays. I am an avid sports fan, but I have not attended a game in the last six years. We drive a 2003 Honda and a 2005 Hyundai, both purchased as new vehicles. I doubt that I will ever buy another new car. We sold our ski gear because we can't afford lift tickets. I sold my golf clubs because I can't afford greens fees. When my wife won a new HD flat screen TV, we decided to go for the Direct TV HD service. Direct TV has never been perfect, but what is in this world today, but Direct TV has been a big part of my family's life. We have enjoyed Direct TV, and my experience with the service technicians has always been favorable, with a couple being outstanding. A couple of days ago, Direct TV changed their format. The format went from something that was attractive, cheery, easy to read, easily understood, to something that is ugly, depressing, nearly impossible to read, and therefore difficult to understand. Why is it that "leaders" take a good thing and “fix” it. If any of the big shots ever took a marketing class they could learn about the "New Coke," the Edsel, and a host of other corporate marketing disasters. I hope someone at Direct TV has enough sense to know when they have made a mistake and fix it. If you can't improve on the old format (it was fine), then at least return to it. I know you are loosing customers because those of us who can’t find work, or can only find work at minimum wage cannot afford your service. The only way that we can pay our bills is that we gave up a lot of other things. Why loose customers because folks like me and my family hate your format? It’s your company, you make the call. As for us? We will give you a couple of weeks, then we will start to look around and see what else is available. We will vote with our funds.

my local cable company decide to drop our local news so i called Dish and Direct Dish was honest no local news or oklahoma news well direct was not honest yes you can get local news oklahoma news not true know we know have something we hate i called the same day they install the system to have it discount we were promise an antenna at no cost no installtion fee or montly fee did it happen no so i tell anyone do not get Direct TV i just want to get rid of direct and go back to my local cable i feel like since i have tired to get what i want and need and it has not happen i should not be charged a fee of 456.00 since i called the day it was connect after the nice young man told me oh no you cant get the oklahoma news. i will tell everyone i see how awful direct tv is.