Directv Corporate Office & Headquarters

Horrible and rude customer service! Don't ever bundle with Centurylink! Service calls are six days out and they screw you when you disconnect. I was a six year customer and I am no longer! They treat long term customers like crap! They also do not register calls made to customer service, trying to screw you out of your protection plan. Unbelieveable! Will never to business with this company again. Also do not sign for auto pay on a credit card, they will charge without authorization for large amounts of money they are not owed! This company is too big for their britches!!!!!

DIRECT TV BILLED ME TWICE FOR THE SAME BILL AND FIGHTING ME TOOTH AND NAIL TO GET ONE OF THE CHARGES REVERSED.... CUASED AN OVER DRAFT FEE. WORST CUSTOMER SEVICE EVER.. SUPERVISOR WAS THE WORST EVER ARMAMD ID; 49663 AS SOON AS MY CONTRACT IS UP NEVER GETTING DIRECT TV AGAIN... HORRIBLE SERVICE AND DOUBLE CHARGES

directv is the worst.the customer service reps are nasty and rude.they need some real customer service training.they have been harassing me all week.bye,bye directv.

I have two Direct TV accounts and have experienced poorly trained people working for Direct TV. I called to add a sports channel and was told that the Miami Heat Network programming (channel 653) would cost me $11.00 additional each month. I agreed and was told that within ten minutes I would have the channel. Thirty minutes went by and no signal and I called back, and another person said that information previous given to me was inaccurate. I would need to purchase the NBA League Pass to watch the team I wanted to watch. Their people are poorly trained.

1-800-254-3809, pin # 1364 was a great help. if you have problems with any of your service or aggreement. Call her. We could not have service because no line of sight and Jamie #403154 Supervisor was charging us early cancelation fee for 6 hd boxes that could not be installed. She was rude and unprofessional. I found Betty's number through this blog and called her. She was extremely helful and waived the fees for us. Thank you Betty!

I only had direct tv for a month before I had to cancel their service. They took the final payment out of my checking account without my authorization and without giving me a due date for the payment. I spoke to 4 supervisors and no one was willing to assist. Because of their inconsideration, I was unable to pay 3 additional bills and was charged 4 overdraft fees. I filed a complaint with the BBB.

I was recently charged for my ex's acct as they used my card after we both told them to remove the credit card info as he would us a different method of payment and 3months later directv took all my money out of MY bank acct they left me in the red my ex set up the directv acct and in Nov,2011 we terminated the acct and told them to remove my card info well they DID NOT THEY ARE SCAM ARTISTS.NOW HOW AM I SUPPOSE TO FEED MY KIDS AND PAY MY BILLS THANKS ALOT DIRECTV YOU REALLY SUCK!!!!!!!!!!!!!!

Im looking for imfo on reporting a fradulint install contractor. Email-wishiwasfishun278@gmail.com Phone#(612)356-9383

I've had directv for over a year and 1/2, but my job is moving. I will be traveling between Chicago and St Louis for at least a year and staying in a hotel during this time, so I had to cancel my directv service. I didn't realize it was a 2 year agreement to begin with, I signed up on-line and didn't read the small print. I have given them at least six other customers since I've signed up. Also, I received emails regarding upgrades in service and to call customer service and set up a service call. I called, put in an "order" as they called it and they said someone would call to set up a time for service. No one ever called. I called back, they said someone would call right away; again, no call. So, I let it go since I was still getting the programs I wanted. A few months later another email came out stating the same thing. I went through the whole routine again - setting up the order, no call, I called back, no call back again; so I gave up. Now that I have to cancel my contract early, not only am I being charged a cancellation fee but any discounts I received within the last year will be taken away and I have to pay for them too. WHAT?!?!?! The customer's I've sent them have well paid for all of these. And how can you take away discounts? That's like buying something on sale and the next week it's regular priced, so you're charged the extra so you actually paid regular price! I've never heard of such a company treating their customers so poorly and the think we'll want to come back?!?!

THIS COMPANY IS THE WORSE. THEY DO NOT DISCLOSE UPFRONT THE FEES THAT THEY CHARGE YOU IF YOU ARE DISSATIFIED WITH THEIR SERVICE AND WANT TO TERMINATE IT. I HAVE HAD THE SERVICE SINCE OCTOBER 2011 AND IT'S BEEN A NIGHTMARE. I SHOULD HAVE STAYED WITH COMCAST EVEN THOUGH IT A LITTLE PRICEY. THESE DIRECTV CUSTOMER SERVICE PEOPLE HAVE BEEN TRAINED TO LIE TO GET CUSTOMERS AND ONCE THEY HAVE YOU IT'S HELL WITH THEM. THE SERVICE IS HORRIBLE. I AM ABOUT TO CONTACT MY ATTORNEY GENERAL AND FILE A COMPLAINT. THEY WANT ME TO PAY A FEE OF $400 TO DISCONNCECT, THEY ONLY TOLD ME ABOUT THIS ONCE THE SERVICE WAS IMPLEMENTED. DO NOT GIVE THIS COMPANY A CHANCE TO PUT YOU THROUGH THIS.

Was very dissatisfied with customer service. To be honest the customer service sucks. After many phone conversations with "supervisors". No one could or would give me a phone number to corporate headquarters. After much research and great frustration we found a phone number. The lady was very polite, and extremely helpful. She called back when she said she would and she got our problem resolved. She is going to call us back in about 2 hours to make sure the problem was fixed. The phone number is : 1-800-254-3809, pin # 1364. This is suppose to be the presidents( of directtv)customer advocate team. I hope this helps someone, I have been trying to get this problem resolved since Saturday, we talked to over 9 other people and no one else cared about helping us.

Update to last post! Not only did Cindy at #1-800-254-3809 pin#1364, get a technician out to our home today, a supervisor also came out to make sure the installation was done. Cindy also just called to make sure they were here doing the installation. Thank you Cindy. I only wish all the customer service reps at directtv were as friendly and helpful as she was.

I recently wanted service and called for them to tell me everything was ok and they would be here between 8am & noon after reading all the horror stories on here that seems to be the average time, but anyway the intaller comes installs and when he tries to activate the boxes they tell me i cant have service due to someone elses unpaid bill this is such bullshit so maybe this is a good thing after reading all this on here they also told me that service could never be placed at my address untill the other persons bill is paid. I think i smell a lawsuite!!!!!!

I have become a new customer my account number 35603956 I was informed that's with my promotion rebate would taken 6 to 8 weeks for my to be descounted after paying 100 for the next 3 months this was never disclosed on to me after already singing up very upset with up guys

This DTV is a nightmare. I have read the coomplaints regarding this Company and i have recently been promissed a bundle with Centurylink. This is unacceptedable. Now they are blaming each other. I have a terminal illness and in all the years i was in business prior to getting ill, i can see how the Better Business Bureau is busy just dealing with false advertisement. It has been 14 days and I,ve cancelled this account. I,ve been with dish 20 years plus, and was never misled, lied to or had such misrepresentation presented tome ever. Century Link bundled with Direct, to give me phone, internet, and tv all together. They stated it would be one bill, which is available, but not in Wa State. This Co. has falsified everything relating to many customers along with using CenturyLink as their promotional link. How can they continue getting away with these hoorrid actions??????

Dish Network took $770 from my friend's account. She's never had Dish Network. They told her when she called them that she authorized paying someone's bill that she doesn't even know and told her if would take them at least 10 days to resolve the issue. She lives on $840 a month. This caused her to bounce checks, incur penalties at her apartmen, to spend hours at the bank, hours on the phone. Dish Network has not resolved her issue to her satisfaction.

Was a 5 star, now with the new UNREADABLE color scheme and font it is the worst. I'm shopping for a new option but I'd rather they just fire the graphic designer or make them look at the list screen for awhile until they are blind. Please if you agree with me. Keep writing until they FIX IT or put it back the way it was. Thanks

YOUR CUSTOMER SERVICE NEEDS SOME TRAINING TO DEAL WITH REBATES AND GIFT CARD PROMOTIONS. ALSO YOU SHOULD NOT RUN THE PROMOTIONS IF YOU CAN NOT PROCESS THEM WITHIN THE 4 TO 6 WEEKS AS YOU ADVERTISE.

This new menu format is horrible...it was much easier to read white print on blue ...the black with white letters is a mess. Might as well read a t.v. guide.. Is this your idea of progress & improvement. Ready to go back to cable after 3 years of direct t.v. Would have been nice to ask customers opinions first..daaaa

I have been a customer for over 6 years. My 2 year agreement has long been fulfilled. I currently pay $88 month to month charges as I'm no longer under a 2 year agreement. I was informed if I want to upgrade a receiver I would have to sign a new 2 year contract and an additional charge for the upgrade would be another $23. Thus my bill would be $101. What crap!!! Currently, I pay $88 per month for service. The "promos" running now for "new customers only" offer substantially more upgraded service for $65 per month than I have. To add on the features and equipment that the $65 monthly package would make my bill Like $130 per month and I'd have to sign a new contract for 2 years at $130 per month.. This is just horrendous how they treat a so called "valued customer." It is a horrible business practice. I was told I could not get the "promo" even if I had them pick up all the current equipment and sign up as a new customer. That is not allowed - cancel and re-subscribe. Their logic defies reason. I hope the employees who work there don't get a pay increase because they are at will employees but the new employees are offered a higher wage because they are new employees. The same logic applies their loyalty should not be rewarded. DirecTV loyalty to customers is nothing more than a corporate ploy to get additional money from current subscribers while over-rewarding new customers. What a horrible business practice. The DirecTV technical service staff when called for issue resolution have always been super helpful. The sales staff are very deplorable in dealing with current customers but then again, I guess, DirecTV doesn’t give loyal employees pay raises because they agreed to a wage when they joined the company. There is no reason to reward employees for their loyalty, they treat their customers that way. What is good for the goose is good for the gander!!!