Directv Corporate Office & Headquarters

the only complain that i have is for the free movies that directv offered. especially the movers offer, where credits are not being applied immediately after activating the movie channels on the account. but in regards with the ecf and some stuffs, i really understand. well, it is our responsibility as well to know the services that we are getting into. although it was verbally stated, i still suggest to get a written reference about the policy of the company. all of the companies, especially mobile phones have a contract due to providing the customers an equipment. so for them to get the amount that they paid for the equipment that they installed to your house, of course you'll need to stay with them for a certain period of time. it is also included on the contract(if you will pay attention to it). it really pays to read. in includes the reason where they cannot charged you for cancellation fees. please be reminded that these companies are there to do a business and not a charitable institutions.

I give Direct TV zero stars if I could. On Feb. 14, 2012 Called Direct Tv to inform them that my mother would be moving in with me as she is elderly and living alone is no longer an appropriate or safe option for her. They stated that she would be charged a $300.00 early cancellation fee, I explained again that her relocation was a safety and health situation and I already have a TV service and did not need theirs. they transferred me and I explained the situation a couple of more time and than a representative by the name of Chris stated that he would override it and eliminate the early cancellation fee. Of course when she received the bill she was charged a $300.00 cancellation fee. I called immediately and explained the situation and was told that unless a tech was sent out to my home to determine that I could not get a satellite signal she would have to pay the cancellation fee. I asked for a supervisor which they transferred me to and they said I would have to prove that I could not get satellite service, it did not matter why she had to cancel. I asked for a corp. phone number and I was told they did not have a number. I knew than I was in corporation HELL. Amazingly, I found a corp. number on the internet. Maybe I should call them back and give them the number. I hate this crap, that is why I have limited tv service with my local channels only, besides there is never anything worth watching on all of those channels anyway.

i had opened two new accounts last march 2011. prior to agreement carefully went through every procedure and responsibility with telephone rep. was directed and even assisted in applying for on line rebate so it was in place during the first billing cycle. was also told prior to agreement when first year up in last month to go on line again and reapply for rebate. since i'm a little computer illiterate called cust. serv. to ask for assistance and/or directions again and was told that the information re: 2nd year of contract was inccorect, that rebate only applied to first year. after 3 customer serv. calls asked for cooporate office phone # since every cust. serv. rep. stated none exsisted went on line and found it. well, finally got through to coorporate, i had asked if phone calls are reccorded for qual assur. hoping they would see that sales rep did indeed state i could have the service conistanted over the two year contract at the same rate with rebates but was told recordings only kept for 90 days. so a compromise was made i dropped current package for a lower rate and she installed 12 mo $10 credits. am i satified. no. do i feel i have any other options within my finacial means. no, and whats worse is the second account i set up was for my mother 80 and aunt 89 which incomes together is still under what is considered poverty level for 1 person, and they depend on me to manage things for them.and whats worse in checking current tv services available find tha dtv now is offering 2 year contracted double savings in both year one and 2.i do not think this is anyway to do business. i sure i'm not the first person which was given this incorect info to ge a sale and a contract. nor do i think i'm the first to be between a rock and a hard place with yous. so i took the compromise to try to keep monthly cost down. lost enjoyable progamming just to avoid higher cost and of

I have to say I am still amazed at how so many get caught in these corporations traps. Why in the world would you give your credit card to anyone, especially a corporation. The only reason the corporation wants it is the same as a person who has stolen your credit card. DTV wants your credit card so that apply additional charges onto your account, and then when you call to have it corrected, they have a special call center (overseas) that is designed to NOT fix the errors. The billing application is designed to apply additional charges your bill, it is what we call predatory software. In addition to having access to your bank account by giving them your debit/credit cards, DTV considers your bank or credit card bank as a 3rd party vendor so your banking information is included with the transaction they make on your account. This is a common practice by corporations these days, and I am just surprized how many customers still readily hand over their credit/debit cards to a corporation. Seriously, do you really think DTV or any other corporations are ethical and really going to protect your privacy and your bank account that you just gave them access to? This practice of giving your credit/debit card to a corporation is just as stupid as giving them or anyone your SSN. It is a known issue that DTV and DISH both use this business practice to gain access to your account. They will apply erroneous charges and DTV will NOT remove them. This is a business model DTV has developed and designed and has had in practice for quite some time. Politely tell the call center rep, them may NOT have your credit card. In addition, a LOT of employees from corporations collect the CC# themselves and book vacations on it, seen it many times. Seriously people, you have to learn to say "no". If the people lead, the corporations will have to follow.

One day my husband mentioned that he might be interested in Sat. TV. We have had cable for over 30 years and the cable reception seemed to be getting worse instead of better. That could be contributed to the fact that our cable box was at least 6 years old and obsolete. He asked me to check it out which went on my to do list. A week or so later, on Feb. 16, I was shopping in Sam's Club and was approached by a young lady representing DirecTV. She asked me some questions and I told her that we might be interested in DirecTV. She directed me to another gentleman who was training her to sell the service. He asked me If I had cable or satellite TV. I told him we had cable for years and years and were considering a Dish. He asked me how many TVs were in our home. I told him and he proceeded to give me his sales pitch comparing DirecTV to Cable. He emphasized that we could access any program recorded on the DVR on the TVs in the rooms where the 3 other boxes were installed and watch the recorded programming while recording 2 more programs on the main DVR. This sounded great. With Cable we had to watch our recordings in the Family room where the cable DVR was located. I felt that not being tied to the DVR would give us freedom to watch our recorded programming while multitasking. There was no more mention of the number of TVs but he went ahead and signed me up for the promotional offer which included the main DVR/ receiver and 3 boxes. The one little fact that he left out is that unlike Cable TV which transmits a signal to every room and garage on our property, He didn't bother to tell me that DirecTV only sends a signal to the TVs to which a receiver box is attached. The salesman did tell me that there might be a custom installation charge depending if the installers had to run extra cable or use a custom mounting for the Dish. He asked me what kind of roof we had. I told him tile. He told me the installers might have to charge me for a custom mounting and it could run around $50. He also told me that he and/or his trainee would absorb 1/2 of that cost making my part of the installation fee $25. Since our home is a one story home which is fully wired with HD cable and fiber optic throughout, I told him that I doubted that they would have to do anything special to install the system. They ran my credit and I paid them a $20 fee deposit and signed the agreement after consulting with my husband. They set up the installation appointment for Feb. 22. I was pleased that they could schedule it so soon. I went home and went to work clearing the clothes out of my closet so they could access the main cable box located in the back corner of my closet. I decided which of the TVs would get the three other boxes. We figured they should be installed in the rooms that we would most likely want to watch one of our recorded programs. We settled on the family room for the DVR, the master bedroom, one of the guest rooms and the exercise room. We thought that regular programming would be fine for the other guest room, the garages, the studio, and our offices. When the installers arrived I showed them where the inside cable box was located and where the outside cable box was located. They asked me where I would like the dish installed. They said they could install it anywhere on the eastern eave of our home. Since the cable access was located near the front of our home on the east facing wall, I asked them if they could mount the dish 7 or 8 feet further back on the eave from the cable access box. They agreed. They quoted me an installation charge of $80. I agreed figuring it would be $40 because the salesman said that they would absorb 1/2 the charge and I really was excited about getting the new service. Then I showed them which TVs the boxes should be put on. The installers were in and out and all over our home many times during the installation. I thought they seemed very professional and efficient for the most part even though they didn’t have a certain tool and had to borrow one from my husband. They were in and out of my closet so many times to ensure that the correct cables were hooked up to the correct outlets. I didn't understand why but I will never forgive the builder for putting that box in the master closet. What an inconvenience. After hours of diligent effort, they were nearing the end of the installation and asked me to come into the family room so they could show me how everything worked. It was at this time that my husband turned on his office TV and called to me that he didn't have any signal. I told the installers. They then explained that the TVs that only the TVs attached the boxes would get a signal. This was the first time I had been informed that we would need a box for each TV. We have a TV in almost every room of our approx 6000 sq ft under roof. They said that we would have to order more boxes to get any signal to our other rooms. I was in tears. My husband is a fixer. He asked them if they had any additional boxes on their truck. They said no, that we would have to order them from DirecTV. They also informed us that there would probably be another installation charge for them to be installed. I wanted to cancel right then and there, but the representative that ran my credit, told me that we would be charged a $480 cancellation fee. On top of that the installers had disconnected our cable and changed around the cables in our main cable box and installed the dish. Canceling at that point would mean that we would have the expense of hiring someone to come in and repair our eave and our stucco where they attached the dish and cable, to put our cables back in the proper order, reconnect the cable, and reconnect all of our components that the installers left disconnected. We didn't know what to do. If we decided to keep Direct TV the cost of the upfront lease fees for the equipment necessary to supply all of our TVs would be prohibitive. If we cancelled, the cancellation fee and the cost of reconstructing our system like it was prior to DirecTV would also be prohibitive. We have been put between a rock and a hard place. We are being forced to make a choice between 2 alternatives both of which will financially damage us. This is a lose/lose situation for us because the Salesman omitted a very vital fact in order to make the sale. We have spent the past 6 days talking to DirecTV representatives and Sam's Club trying to work out this problem. The representatives of DirecTV and Sam's Club have tried to be very helpful but the choices we have been offered are cost prohibitive. They could make it right, but I’m sure they think that if they stonewall us that we’ll give up and eat the costs. They just want the problem to go away but that won’t happen because anything they have suggested will cost us. If we stay with DirecTV we are looking at additional $1500+ that we would be required to pay out of our pocket over and above the price quoted in the agreement. Or our other choice is the cost to us to hire someone to come in and reconnect our cable, rewire our cable box, set up the components that were disconnected during the install on the 4 TVs, patch and paint our eave and stucco plus the cancellation fee of $480 and the $80 custom installation fee and the $20 deposit that they collected up front. We are still researching what to do. First we feel that DirecTV should be responsible for their salespeople. If the salesman had told me that every TV would necessitate an upfront lease fee of $99 each for boxes and an additional $6/mo/TV rental, I would have declined the offer.

Last Wednesday night I called to set up new service with DirectTV cause there was a special going on well once they got done with all the processing things they asked for my card number to set up my service date but there systems went down so the supervisor told me they were unable to charge my card and to call back tomorrow. Well on thursday my bank account seemed a little short so I checked my transaction and Direct TV charge my account 5times. I called them to get it fixed and I spent 2+hours talking to 20ppl who could not help me and I have yet to receive my money and be helped to this day.

Less than a month ago i called about my bill(as you can see, billing is a big disappointment in Direct tv), and the agent enticed me to 'try' out a DVR free for 3 months. The agent stressed if I were to return the equipment within 30days, there should not be a problem. Last night, I called to inquire about returning the Dvr and the rep told me not there's a charge of $19.95 shipping fee. I explained to the rep what instructions were giving by the previous rep who made a quick sell off me. Not only am I not getting a service, but my contract is renewed for another 2yrs. Warning people, be extremely careful about 'trying' out anything.

I would like to start off by saying I am a 29 year old wife and mother of a ten year old in complete liver failure. Two weeks ago I made a payment to direct tv of $151. About half of the bill. Well the other half hadnt come due yet but it would be coming anyday. They misapply the payment so they say. Some guy calls my husband on the phone and he says listen your payment didnt go through on your account and my husband pulls it up on our online banking and sees it right there. He says well if you dont fax us proof my the 17th you services will be shut off. This was the 10th. The next day on saturday after faxing it over directly notarized from the bank they shut it off anyway. I call and wait on hold nearly 2 and half hours only to find out that the finance dept. must have closed while I was on hold but just forgot to mention it to me. My husband got through on a new service number to find out why no answer and they said oh they are closed til tommorow(sunday) I call sunday they say wait til after 11. I call and I tell them the deal and they are like sorry they arent open until monday. So monday I call AGAIN and the person I am on the phone with who is the supervisors boss says" listen i will do you a favor if you pay me the $156 that just came due on your account I will go ahead and turn your service back on while they are researching the first payment. He says do you have a credit card and I tell him that I would have to go to a bill payment center. Well this is when the liver failure comes into play. I ended up being put back in the hospital and not being able to go there. To be honest my husband doesnt really handle those things and he had my 10 year old daughter who was off for presidents day. And hes dealing with descions to be made for me and all. So fast forward to today. 2/21/2012. I come home from the hospital with my husband and when we go to fill my meds at the pharmacy there is a payment center right across the street so I figured well Im here and I dont go out to much so lets do it ya know. So I call while im inside the payment center to get the exact amouth of like $156 or something and of course noone has any record of it and if I want it turned back on they want $298. That would be the payment that just came due as well as the one in question. So I kinda felt tied so I said that I would pay it to turn it back on. I felt what choice do I have. Its not like we all dont know that I am sure they will find that missing payment probably the day after I make this payment anyway. So while Im in the center I am faced with 3 payment method choices. Wester union, moneygram, or check free money corp. I ask the guy on the phone which is fastes and will get it back on the soonest. He says the check free as it posts directly to the account within 4 hours. I pay at 4, I call at 8:00 not on. My husband proceeds to fall back every half hour until about 10:30. I then decide to see what the hell is going on. So about an hour ago I called and asked to speak to a supervisor and I explained the story and I told her listen your employees told me and I simply followed. I mean who would think to take the info from the employees as fact right? She says we havent received any payments from you so we cant turn it back on. I said between the first payment and the one I just gave them you have almost $500 of my money. Making it like an xtra monthe paid in advance. Here I sit hours later and it still isnt turned on. Everytime I call the rude supervisor picks up the calls and eventually I got upset and I said listen I am 29 and in complete liver failure. I just came out of the hospital and your employees told me the best way togo. I said I feel like my time is precious especially between me and my husband checking the status of our payments. Oh yes the one employee said you will just have to keep calling to check the status. She asked me what she could do to compensate me. I said I want the next 3 months paid for. Shes like we cant do anything you already got your services for free. I said you have all my money what are you talking about. I said look I want to speak to the person who handles western union, money gram payments etc. She started giving me the fax number that I faxed my bank statement to. I said no thats not right they only handle payments made via checking, debit etc. She was like well thats the only one I have. I said well when do you get off then? She said why? I said because you do not know the information that I need so I need to find someone who does. Told me that I was changing my stories and this and that. I just cant believe it. I said what do you think someone who is going through illness during the days when they are sick in their free time? Not a whole lot so damn the tv is a pleasure for me on those days that I cant get up and go. I just cried and cried she was so rude. Im crying right now as I type this. Its so unfair and I am powerless to stop it. Thanks venting felt good. Shirley ethierssc@yahoo.com

my grandmother ordered direct tv on friday and was aproved . today monday they called and canceled instalation due to a former bill from a former resident at this address. i think that is wrong.why can we not have service because someone else was ignorant and didnt pay there bill. direct tv is a sorry excuse for a buisness.

I show past due with Directv and no payments posted, but I have two transactions tied up from my bank account more than what was supposed to come out for Directv... it don't make any sense if . I called Directv spoke with a customer rep Heather assured me that I have a extension till 2/22 to see if payment is released to them by Tuesday the 21st due to Monday being presidents day banks are closed. I woke up this morning and our service is interrupted. What great customer service isn't it I shall say. I am not a happy customer at all.

I have never had poor service with a TV provider like I have with DTV!!!!! We signed up with them about three or four months ago and was supposed to only be charged 65.00/month for service!!! that hasn't happened yet!!! they have been charging me 173.00/month for freakin' tv service!!!! are you kidding me???? worst experience ever!!!!!!

I ratedirectv at one star because they don't have anything lower. I called today to get their service because they sent me a paper in the mail with my name on it saying that I was pre sele Ted for all this free stuff. Well what they don't tell you is that in order for you to get the freebes they have to run your credit which is understandable. Anyways the first time I call it was all working out but almost at the end when I was about to complete the order we got disconected. So I call later and now the price is diferente and I no longer qualifie for the discount. So I ask to speak to the manager. He got on the phone his name was LUIS I explain to him that they had sent me an especial offer for $34.99 a month and that I had call early and it was good but he said he did not see any offer like that in their computer then he told me to hold on. He came back and told me that it was because of my credit so I told him how can I qualified an hour ago and not now he said that maybe because the score went down Hahaha like I am some kind of Morton that don't know that the s ore will drop one point for each inquire so I ask to speak to someone above him and he started acting like the ass that he is telling me who do you want to speak to ? The owner. I said no but I am sure there someone above you or are you the president of the company? Then he told me this is all we can offer you. So I told him just give me your last name and the number for your boss and he just hang up on me. Couple minutes later he call me to my house and said oh we got dis one Ted sure I said then he told me well this is all we have to offer but if you don't like it there is plenty of other companies you can go with. I said are you kidding me I am trying to give you my business and you as a sales manager is sending me to your competition ? And he said well yes I am not going to be begging any body for their business at that time I was already list so I said just give me your last name and your boss number and he hangs up on me again. People like this should not work in customer service because they make companies lose a lot of money they post people of and give a bad name to the company. DIRECTV YOUR CUSTOMER SERVICE SUCKS. AND TO YOU LUIS AND SALOMON YOU SUCK AND SHOULD BE FIRE .

Direct TV has been a headache ever since we got the service! We have been in dispute with them over an extra $50 on our bill that no one at the company can explain. After several attempts with the customer service rep, we asked to speak to a supervisor. The supervisor was not able to explain the charges and offered no assistance. All she could say was that our bill was never paid in full, even though we had the bill in front of us clearly showing it was. When we asked the supervisor to please go thru our last few months of bills so we can see where it was not paid in full she refused and stated we had to go online to see the charges. We advised her we were looking at them now and still do not see where the $50 comes from and she refused to go thru them with us and actually hung up on us! We were so upset and absolutely could not believe she did that! We will now try taking our complaints to the corporate office for some resolution. This is only one example of the horrible customer service we have been offered since we got the service, there are many more. We will definately be cancelling our services when our contract is up!

Piss off because i don't have a directv acct and never did and they went into mt acct and took 269.30 out my acct to pay some1 else bill that is not mine or in my name just because i helped them once and they telling me its nothing they can do about it ok we will see about that because i need my money

Thge billing practices of DirecTV is unethical to say the least. I uesd their automated phone billing system to pay my bill with a credit card. The incorrect amount was posted in the sky because the finiancial office cannot find it even though it was debited from the bank account used within minutes. Therefore services remained interrupted even though a DTV confirmation was given. I paid the bill again and requested a refund. Now get this, now that my new bill is in their system and I have not received it yet, the refund request is null and void and DTV still has not recovered the payment. It takes DTV eight to ten business days to research a misapplied payment. It took them five minutes or less to deduct the money from the bank account used to make the payment. DTV customer services and practices for bill payment is making the atmosphere firm to delete services and never deal with them again eve though I am considered a very valued customer. By using a credit card this locks you into their automated billing system.

The billing practices of DirecTV is unethical to say the least. I uesd their automated phone billing system to pay my bill with a credit card. The incorrect amount was posted in the sky because the finiancial office cannot find it even though it was debited from the bank account used within minutes. Therefore services remained interrupted even though a DTV confirmation was given. I paid the bill again and requested a refund. Now get this, now that my new bill is in their system and I have not received it yet, the refund request is null and void and DTV still has not recovered the payment. It takes DTV eight to ten business days to research a misapplied payment. It took them five minutes or less to deduct the money from the bank account used to make the payment. DTV customer services and practices for bill payment is making the atmosphere firm to delete services and never deal with them again eve though I am considered a very valued customer. * By using a credit card this locks you into their automated billing system to use at DTV will when they make the decision to use it even though it is suppose to be a one time payment. I will never recommend DTV to anyone ever again!

Direct TV coustomer service took over 2 hours of my day on the phone trying to resolve a billing discrepancy. In Oct. Of 2011we agreed to a $56 very basic package. We got our bill and the amount they requested from us was $119. Large discrepancy from the $56.. The direct TV coustomer service agency offered our family the rebate to get the $56 deal. but would not start the rebate until March which is several moths after we started service with DTV. They are not honoring the original service agreement. They are requesting 394.55 when I should have a credit of $72.. The coustomer service is horrible. Matt employee# 445224 actually told me his co worker lied to me and the he doesn't have to do anything for me. The worst service I have seen or heard. Companies that run their business like this is what's wrong with American business practices that have distroid our kids future. . They want to decieve and cheat their brother and fellow American. I am sending them a bill For the money owed to me. I will be calling my congressman as well as the better business bureau. sorry that our American busineses like DTV have destroyed the entigrty of our country!! You are awefull to work with!!!

Discontinued DireTV service and was in dispute over $11.53. My online account had an expired credit card on it from 2006 and when I didn't pay the $11.53, someone there had to keep manually punching in my credit card number with a new expiration date until they finally got it to go through. I know now to get your card blocked even if the company has an expired card or an unethical employee can still run your card without authorization from you and without a security code. I called DirecTV and told them and of course this person pleaded ignorance to all of the above. I will be filing a dispute claim with DirecTV over this. Who do they think they are running a credit card without permission? Also, asked for my online account to be deleted and the rep once again, didn't know how and I'm guessing they can't. I don't want my business hanging out there for another unethical person to take advantage of me. I can't believe they can run a business like this.

This is the worst tv company you can ever go with. My advise to anyone DO NOT go with direct tv. I recently moved in an house, and i tried to get dish network. I had to run my credit twice because of a mistake the rep made, that was the first epic fail. I finally got my order palced and they contacted me days later saying my order was cancelled becuase whoever lived at that address before me left an unpaid balance so therefore i can not get an services until that bill is paid in full. That has nothin to do with me. This is rediculous do not go with dish they are not a professional company!!!!!!!!!

I have rarely seen an entire series of television ads that has offended me as much as DirecTV's "loony logic" series. They only reinforce my my decision never to have DirecTV in my home. The three ads I've seen so far are not amusing mock-ups of stereotypes. I find them offensive. The commercial about the animal lover who rescues strays and ultimately winds up with too many was particularly offensive, as I have, over my lifetime, adopted 7 cats off the street, all of whom have enriched my life. Those people who ultimately become animal hoarders are mentally ill. They are not a stereotype. It also bothers me that this website is not connected with DirecTV, so I doubt my post will reach anyone.