Directv Corporate Office & Headquarters

I too am amongst all these people who totally disike Direct TV. I am looking forward to telling the just where to go 1year from today when my supposedl contract expires with them on may 15 2013. I was under the impression when I signed up with them it was for 1 year while awaiting the new System Prisim to be in my area, which it still is not, and when I called Direct TV re other problems they not so kindly told me I was stuck for 2 yrs. Now I see their new commercials who they think are attacking viewers who have not chosen them? These commercials are tasteless, tacky and insulting only to we the people who have made the disicion to use Direct TV. You know the ones I mean, having a grandchild with a dog collar. That is us. They hold the collar. The guy who lost his eye. Again that is us. We couldn't see what we were getting into. Selling your hair in Vegas. I live in Vegas and wouldn't sell? Just imagine! Last night there was a new one about blowing up a building. Again just imagine what building. If the idiots who have been producing these commercials spent some time improving their product in areas like their program guide with accurate information instead of mocking their own customers I think people would begin to have a little faith. They only know how in insert no info available, unknown or title unavailable. Why should you know when the first showing was or who's staring in it. Oh yeah just check your issue of TV Guide. Come on Direct TV. Get real. Other providers have for yeas now.

Direct tv reps were in walmarrt and I sighened up. I was seated with the rep for over a hr becouse I told her I had a reading dissability and need extra help. she said ok and told me i can cancel anytime withinn in the yr but she failed to tell me about a 360 cancelation fee if i cancel. so i moved before the yr was up and cancelled my service i then recieved a 360 bill. when i called the companie and explained all this to them they said they are sorry buit cant help me. i feel they took advantage of my disabiliaty and if anyone has a email to corporate please email it to me randi0908@yahoo. Thank You! I WILL NEVER REFERR A PERSON TO THEM

I am not unhappy with the technical service of Direct TV, but I am appalled by the lack of anything of quality to watch on TV, most of all on the cable channels to justify the cost of all the bells and whistles that do not make up for quality content. I spent the weekend in bed with a nasty cold too uncomfortable even to crack a book, so I turned on the TV set and surfed the channels for hours trying to find something worth watching. Who would ever consider programs on fat brides' dresses would be the subject of a channel titled The Learning Channel or that IFC/Sundance would schedule the Three Stooges? I enjoy foreign movies and some documentaries (though not on giant trucks or brothels), and I don't understand why boxing takes up channel space on HBO rather than being programmed on one of the sports channels for those who enjoy this kind of "sport." One of my favorite channels, Ovation, is never even listed in the LA Times TV scheduling and even here the quality is deteriorating. I watch the Classic Arts programming on KCET in the early morning hours to enjoy a little culture which was once a regular part of the few channels then available, and I am delighted to be re-watching "I Claudius" on KCET which stands up amazingly well after more than 30 years. I know this is not your fault, but it sure takes the fun out of just randomly turning on the set to surf for something of interest that does not insult one's intelligence. carolyntperry@hotmail.com

yall say your #1 in customer service but your not. I had two managers lie to me and a superviser hang up on me. And know one tries to help they just apologies.

After 19 years of living at the same address and then moving we are now accused of having services through DirectV that we never had. We are die hard cable users due to speed and reliability and when you can get it why don't you. Now living in a more remote area choices are few so we thought why not. Through name association I was denied....denied? On top of that treated so rudely I was hung up on 3 times and told that no matter what I fax they will not look at it and would not give me a second to speak....now that is great customer service. The representation of a company speaks loudly through their lines and I don't care how much a person owes them you treat them as people, not like scum....I was treated in the worst way and it is in this treatment. Fraud is running rampid and now consumers are eating what the companies feel they are owed, what is in store for us and what protects us against fraud....They don't want to hear that, they will treat you terribly regardless of your proof and attempts to make things right....I cannot accept an attack on my integrity, I worked to hard for it and live by the code of decency. Well DirecTv is this the legacy you really want to leave behind, one of rudeness, inability to resolve matters and complaints that go on for pages? I will continue my personal persuit of justice but know you have made me ill, you have forced me to lodge federal complaints and if more people would have the courage to do so I don't think you would be at WalMart begging for customers. You are a disgrace to service and to ensuring comfortable settlement of any dispute, I believe it is time for training and a major overhaul.

18 pages of how bad your company is!!!! You need to do something !! I will never recoment Direct TV you stink. We have had your service for sooooo long as our satilite would go in and out during shows and continually be serching for signal as our rates keep going up as if your service was also, not, yet we hung in there. Now we moved and changed to Xfinity (love it) no satilite no problems. We paid our last expensive bill got a notice of a 0 balance. Then a few weeks later we got a bill for 9.99 from Direct TV from an address we had in 2008. Evedintly they did not charge us for two movies back then and it showed up on a card that was in the box so now thay are going to charge us. It's not the 10 bucks it's the principal and lack of customer appreciation. Does the statue of limitations apply here? Nickle and dime shows how much thay are hurting. GO COMCAST XFINITY I WILL PROMOTE YOU ALL I CAN AND TELL MY STORY>

my wife called to get a repairman to come and fix our satelite connection for our tv. we pay to much already for the service and it kepts going up ! your company owns the satelite and gets payed by all these other companies to use it and still you keep charging more! now you promise the best customer service over everyone but we have to go with out your high dollar satelite for three weeks because your techs can't do anything after 4:00 pm !you know i'm a truck driver by trade and if i couldn't work past 4:00 pm the companies i worked for would of gone broke !!!! if this is the great customer service that you promise then i'm sorry for you and your employies . to bad everyone got money hungry and to hell with the customers that pay your salaries and wages! KEEP UP THE GREAT WORK MAYBE SOME DAY YOU'LL BE LIKE US AND GET PISSED OFF AT PEOPLE JUST LIKE YOUR COMPANY THAT PROMISE EVERYTHING AND DO NOTHING BUT LIE!

The worst mistake I ever made. Having Direct tv was a bad bad bad deal for me... I just graduated and have to move and I can't have dish there... But my roommates still wanted to have the stupied service...I tried to change the service to my roommates name but can't do they want me to cancel it pay the $360 fine for early termination and again take service for two years under my roommates name... Why the hell would anyone do that... I am in such a condition that I can't pay the money and don't know what to do now...I would not recommend Direct TV to anyone at all the the customer service is not at all helpful... Never will I take any service with this company no matter where and what situation I am in...they just lost one more customer.... I dont have a option to give them negative so just one star.... Poor poor poor poor customer relation and service ... Please people don't event try using this companies service... This is the only company I have wrote a review about. All my life and m extremely serious about it..... amar_shrestha@hotmail.com

I had been a long time customer, however I moved and I requested a move. The gal on the phone said they would send a new box just in case mine was bad. they came and said my box was old and not working right, he said it was an exchange box for box and no charges and when he was done there was a contract that said no charges or an extended contract. the contract said they brought two boxes so I lined it out and wrote that I had only received 1 box. and signed it. they just kept jacking me around saying I owed this and that, I finally told them to just cancel my service that I didn't want to deal with people who could not be honest, so then they said well now you owe 180.00 for early cancel. They said I had an extra year, I told the lady that I had the contract in my hand and read them what it said and she still said I owed it. So I guess they don't have to honor a contract that says in writing that no contract had taken place. Pass the word around so they will get their act together.

In my opinion, the reason that DirecTV’s customer service has become so bad is because they are reading off of a script. When you call their customer service number, you are now transferred to the Philippines. Today I called and asked “when will the special on my pay channels expire?” Easy question, he replies, “Thank you for calling DirecTV Mrs. (he totally demolished my last name), your monthly bill will be $86.99”…… WHAT? That is NOT why I called. I asked him, “Where are you located?” He said “DirecTV” after asking again he said that he is in the Philippines. Why again, like Bank of America and Target, do we continue to send these jobs overseas??? What is our unemployment rate is the United States????????

READ THIS !! READ THIS !! READ THIS !! DIRECTV CUSTOMERS!! IF YOU'RE PISSED AND WANT TO GET ACTION HERE'S HOW: CALL THE CORPORATE OFFICERS!! THAT'S NOT A MIS-TYPE - I DO MEAN "OFFICERS" AS IN PEOPLE NOT "OFFICE" AS IN BUILDING! HERE'S HOW IT'S DONE: (First of all some background on this - I discovered this method years ago when I experienced a really bad attitude from a stewardess on Continental Airlines.) You’re going to use the company’s investor relations page to identify which big-wig you need to talk to and then look at the company’s SEC filings to get a phone number to corporate headquarters, which is where the big wig works. Once you have that information, you’ll call the company and ask to speak to the big wig. (Their EXECUTIVE ASSISTANT!! They don’t answer the phone themselves! More about that below.) So here’s how to do it: STEP 1 Go to the company's web page and look under the “About Us” section or area, typically down at the bottom, (such as on Directv’s web page) or sometimes up in the header, and find a section that talks about “ Investor Relations” or “Financial Information”. Every publicly traded company in America typically put this on their website because they want you to know about them and encouraged you to buy their stock. Once there, look for a list of officers usually listed as “Board of Directors” or Corporate Governance / Operating Officers, some sort of name that’s going to show you who the individuals running the company are. (Very important note !! – You don’t usually use people on the Board of Directors, as they are it is usually made up of folks from other companies and they are NOT involved in the day to day business – you want the people pulling the strings of power inside the company each and every day, the corporate officers: President, Vice President, Executive Vice President, etc.. They typically have nice pictures and very detailed profiles about what they do. Look around and pick the person you think the best helps you. (NOTE -often times it's not the CEO but another high ranking officer that specifically governs the section of the come do you want, like the IT department or the Financial department. Sometimes you just have to try and get close if nothing fits, but you want the guy or gal the runs that group – that’s his tail on the line for the things THAT group does1 if you have a case, he’ll respond, trust me!) Step 2 Now, knowing who you want to talk to, look on the company’s website, under their financial information area, for their SEC filings, usually called an “SEC 10K or 8 K”. If they don't, just go to Google and search for company name and the words “SEC filings” right after it. An example would be “joe smith electronics SEC filings”. When it comes up, on the cover page, in the middle of the page, you’ll find a phone number. This is the standard procedure on every SEC form, to put a contact phone number for the SEC to be able to reach the company. Obviously this phone number is not to be some BS number or a backwater warehouse, it is actually to corporate headquarters and the people who run the company! Now, with the name and a number, call that number! When the operator or switchboard answers, simply say you’d like to talk to Mr Smith’s executive assistant. Notice again, that I didn't say Mr. Smith – the people the top do not answer the phone!! Their executive assistants do – and VERY IMPORTANT - they are executive assistants not secretaries!! Executive assistants!! THIS IS THE NUMBER ONE WAY TO GIVE YOURSELF AWAY BEFORE YOU’VE REACHED ANYONE TO TALK TO ABOUT YOUR ISSUE!! SOUND LIKE YOU BELONG THERE!! Should you get any push back or a question from the operator as to who you are (which rarely happens to me) you should respond in a calm voice and tell them you’re an attorney, “they called me, do you wanna put me through or not?” This usually gets you right through to the top. Once you're there, remember speak politely, no matter how upset you are with the company – the executive assistant is your friend, the gate keeper to the big guy, you’re almost there!! Tell him or her that you’re customer with an issue, you come to the top because you know people at the top are there for a reason - they're successful and are interested in the success of the company!! It's greatly helpful but not absolutely necessary to have an email that spells out your case of what has happened ready to email to the executive assistant. I cannot tell you how many times, how successful, I have been with this when I've had an issue. I don't use it very often, but is an extremely effective method. Companies that I have called using this are Continental Airlines, Verizon Wireless, and Best Buy to name a few off the top of my head and, on the positive side, a number of years ago when I got some really great service from a Charles Schwabb trader, I actually called Charles Schabb himself ( the exec. Assistant of course! and got passed on to Mr Scwabb’s voicemail. I was able to leave a message praising the help I received directly on his voicemail. So it does work – Good Luck!!

I'M MAD AS HELL!!!!!! DIRECTV CUSTOMER SERVICE HAS NO CLUE. I'VE BEEN TRANSFERED FROM ONE DEPARTMENT TO ANOTHER FOR 4 HOURS.... NOBODY KNOWS WHATS GOING ON.. I WAS GOING TO BE A RETURNING CUSTOMER AND NOW I KNOW WHY I LEFT THE FIRST TIME.... I WILL NOT RETURN AND I WILL NOT RECOMMEND ANYONE TO DIRECTV... COMCAST ALL THE WAY.. IM SORRY THAT I WAS GOING TO LEAVE THEM.

I totally agree with most of you that DIRECTV is HORRIBLE to work with!! We pay premium prices for this service, as well as the additional cost of the MLB package every year, have been a customer of them for years, always pay our bill on time and they don't have the common courtesy or professionalism to handle billing errors without repeated phone calls and hours on the phone, wasting time, telling yet someone else the SAME STORY over and over again, to no avail. We had not contacted DirectTV for anything in several months and suddenly a new received appeared at our door. The box sat inside my front door for a couple of weeks until I received their invoice, charging me for a receiver we never ordered. This is the second time they do this to us. We were told to add a password to our account, which we did, and here we are again. I seem to believe there is FRAUD/THEFT going on internally and someone must be ordered these receives, hoping to intercept them before they reach the customer's home. Both my husband and I have called, repeatedly, to have the received credited and it keeps appearing on our bill, month after month. They can't even get it together to send us a return label to ship back the receiver which has been in a box, at my house for months!! I am so frustrated at this point that I do not even want to deal with them except to cancel my service. I am writing to their corporate headquarters today as well as the BBB to add yet another customer complaint to their rap sheet. I WOULD NOT RECOMMEND DOING BUSINESS WITH THEM AT ALL!!!!

This Company s in way over their heads. They have no use for their customers except to take their money. They have over 24,000 Better Business Burea complaints with no bbb rating and a C- score. Their service reps will lie to you and when you call about it they accuse you of lying! Their service reps are contract overseas employs who will tell you anything just to get you off the phone because they are timed on their calls and are fired if they take too long. As soon as the contract I have (that they conned me into-2yrs) I am going to AT&T. They are probably not much better but people I know that have AT&T don't seem to have the problems that directv or Comcast have. It seems that upper management at Directtv from the CEO on down are completly oblivious of the horrible way their employees treat the customers. And,I think they just laugh at us and how stupid we are to take the way we are treated. I requested the Michigan Attorney Generals office to look into making them release me from the contract because they didn't uphold their part of the contract by lying to me and overcharging me.

There should be zero stars. I got talked into a "great deal" package that included my phone, internet and TV. I hate Direct TV. I called to cancel two months after it was installed and was told there would be a $400(!!!!!!) CHARGE!!!! If I don't like the service, why should I continue to pay for it. I got suckered into a 2-year contract by some guy at the phone company who offered me a "package". When I called to try to cancel the service because I had problems with getting a satellite signal and did not want an unreliable TV service they were adamant about "the fine print" agreement I was supposed to have received when I OK'd the installation. I do not think this is the way a business should act---if you don't like their product you should be able to return it. signed: Stuck by the fine print.

hi first of i want to start of by saying that direct tv has been the worst mistake i have made. i am a wife and mother of 2 children and recently switched to this company. first thing that went wrong is that they shut off my service due to non payment when i didn't even recieve a bill. that was taken care of after i was jerked around for 2 hours before they got me a specialist to talk too. come to find out they had my mailing address wrong and had me set up for direct deposit on my bill. first off i never signed up for that and 2 come on when i tell you my mailing address is different then my home address doesn't that mean something. now for today cake topper... i went online to check my account and find out that they have taken the bill amount again. that was my rent money. when i called them the supervisor was totally rude and said that there is no one above him that i can talk too. i expect something done about this. i can't pay my rent now and i hope to god that the landlord will understand!!!!!!

Are the inmates running the asylum? Tried to resolve a billng issue with DTV and it took about an hour and of course I had to get steaming mad and loud. I cancelled DTV on 1/17/12 after my two years were up. I went with another vendor to try their service. At the time, I was open to returning to DTV. Sent my equipment back (had 5 receivers so DTV sent my enough boxes for 4 - took about 40 minutes on phone to get another shiping box ordered), called to verity that it was received, checked that my account was zero balance, and eventually received about a $11 refund check. We did all billing online so once service was cancelled we no longer had access to view anything other than main account page. Today, we received a mysterious charge against our checking account for $5.65 from DTV. No explanation, no email, no paper bill, no electronic bill, no phone call, nothing, nada. So, I called this morning. The first person I got was more interested in selling me DTV services that solving my problem although I told him I really just wanted to solved the billing issue. He did finally look at my account and said the charge was for a movie that we ordered back in August of 2011. I explained to him that DTV had sent us a coupon for a free movie and that is why we ordered that one movie. I also explained that since we did electronic billing and DTV send us a paper coupon, I called DTV and asked how to handle the coupon and in their infinite wisdom they said to send it in and enclose our account code and it would be taken care of. Ha! So, he transferred my to a billing agent. This billing agent could barely speak english and could not seem to grasp what I was saying. All I could get out of her was something about buying six more movies to get a free one. Kind of hard to do when you no longer have DTV access. Asked her to transfer me to a supervisor and at that point she simply disconnected us. Called back to DTV. Got someone namee Leylah. I asked her location and surprise, it was in Mexico. I asked her to transfer me to a US location. She said she could not do that. Hey DirecTV, If you are making all this money in the US, you might want to employ some Americans. I asked to speak with her supervisor and was connected to someone named Hector. After going through the song and dance again, He finally agreed to that the charge was probably in error. So the solution, they will issue my a refund check within 30 days. Now let me see if I understand this, you debited my checking account after I was not longer a customer and had received a zero balance and a refund and now you want me to wait for 30 days while my refund works its way through some corporate bureauracy? Hopefully, someone at DirecTV reads this blog.

DirecTv charged by account an extra $182.50 by there admitted mistake. On Feb 16, 2012 I was told by the rep. that the money would be returned to me within 72 hrs. I waited a week and called back to ask why the money had not been put back on my card. The rep replied it's in processing, the money should appear back on my card by Friday the 24th. As of Monday February 27 still no refund. I called back on February the 29th and he assured me I would receive a call from billing by Friday March 2 saying the money was back on the card. Still no money back on my card. I spoke to 2 very rude reps today March 6th and the informed me it will be another 10 days for the refund. So Directv takes (steals) money from people and takes their sweet time of returning the funds. The service I have received has been nothing but lies after lies. They have lost a loyal customer, and I will inform as many people I can about the lies and poor customer service I received. I would not use auto pay to pay your bill. They can steal what ever they want from your card.

My name is Jean woods I live at 2467 birch lane Arnold no ph# 314-337-7385. The reason I am contacting you is because of what I was told yesterday by one of your associates. In 09 I lost my cable, lost my job, and was out of work for Almaty a year.it has taken me this long to get back on my feet. I called yesterday to try and settle what I owe for 200.00. Was rejected by the. Collection agency. So I called direct tv and tried to get this issue resolved and was told by your associate that you didn't want my money now its been to long and as a way of punishment it wax put on my credit report. I honestly thoughts this was the most obsurd thing I've ever heard. A company thats doesn't want to work with a client and especially the way it was explained. We don't want your money and as a way of punishing you for taking so long to resolve this issue is reporting.g it to the credit bureau. Is this you normal practice? I would appreciate a response back by way of email at jeanwoods57@gmail.com . Thank you Jean woods

I recently called last thursday 03/01/2012 to complain about a technical problem. I was told that I would not be charged from the time the service was down, but I had to contact "Direct TV " just to find out if that is true. Then I was offered a $5.00 guarantee package or else they could not help me...The service would be $49.00 and the customer representative was very un-professional,rude,and disrespectful, They kept telling me that the incliment weather was the problem but that was not the case. I just want my service from my direct tv receiver(s) to be fixed. I was a previous cable customer and I never,ever, been treated like this in any way or manner. If DT wants to know who I am they can play my recording on 3/1/12 at 7:30 pm central time.