Directv Corporate Office & Headquarters

I am tired of Direct TV's BS. 3 times today I contacted them re: who was responsible for adding 2 channels numbered in the 8000 range to MY personal favorites list, which I set up myself. All 3 times I received an answer blaming their dispute with Viacom and stating that Viacom pulled channels? Did I ask that? No I asked who added the channels to my list. Direct TV will not provide an honest answer. They had no right tampering with my list. And no one has the decency to respond properly. After 1 year with this so called company and their deceit and blatant lies this is the latest of a huge list of complaints against them which started less then an hour after it was installed. Thankfully I have less then a year when I can free myself of them and the ransom they hold over me. I can understand why they can't come to an agreement with Viacom. Direct TV cannot be reasoned with. I am still waiting for an answer to my latest question but you know what? I can be stubborn too. I see I am not alone. 21 pages of complaints listed here! And there are other sites too.

Directv has not held up their end of our contract and we have to pay to cancel our contract. This is BS. We renewed our contract six months ago and now they have cancelled the most watched channels in our household. We have called in many times since the channels have been removed from programming and I was asked to give it to the end of the week. Well still no answers except "I am sorry as a directv customer myself I understand why you would be upset" REALLY cause I am pretty sure you are not paying the same price as a regular customer being an employee, if you are paying for service at all!!!!! THEY DON'T DESERVE ONE STAR BUT THEY DON'T GIVE YOU A CHOICE TO RATE THEM AS A 0!!!!! Not quite sure how they are willing to give me money off here and there to try to make the problem go away but won't let me out of my contract, it ends up being around the same amount!!!! I never wanted to renew my contract but my husband thought it was a great deal. I am the one sitting on the phone with them month after month when there's a problem. I HATE DIRECTV!!!!

Neil has recently done a great deal about friends, but you are right, there is merely so much that is definitely so brilliant about close friends. I particularly think it is awesome if a friend notifys you something you must hear whether you need to hear the idea or certainly not. That proves that they are the best type of friend. Thank you for this beautiful tutorial! Yeah! Or listening to a cd you won't ever had favored before and from now on realizing for you to love that!!! http://worldairconditioners.com/ http://irenew-bracelet.org/ http://kathleenmcgookey.com/ http://trackbookmark.com/ http://aluma-wallet-reviews.info/ http://wallet-world.net/ http://nono-hair-removal.info/ http://car-donation-center.org/ http://nono-hair-removal.org/ http://hcg-diet-drops.net/ http://moonhoax.us/ http://hairremovalproductreviews.com/ Lemme know whenever a 18 yr old senior high school student driving a car high ends up crashing then all you marijuana supporters will appear like authentic idiots. Kinda like if you would ride the college bus inside the rain & seeing the wipers, waiting to enable them to sync. If this is a social environment, can I bring our bong???

So what we are supposed to pay for another dispute? every time there is a dispute the bill goes up. We have loss of channels that we are still getting billed for. Every month my bill climbs. Ready to shut this off.!!!!

These guys are the worst company to deal with first when you call after ordering you get non English speaking reps then the service blacks out every ten minutes then they raid your bank account when you least expect it DO NOT DO SERVICE go timewarner trust me

We have had Directv for one year now. It started out $79 a month then it went to $109 an month then it went to $141 a month now this months bill is $182 Why don't you people quit wasting time an just add $500 on next months bill. I will call Directv today an have it yanked out. I saw on the news that your Ceo guy made $82 mill last year now I know how he did it. Then he gets on tv an blames it on Viacaom I think he should run for politics.

This company does not deserve one star. I was a customer for over 7 years and had to stop my service when I moved. The new location would not allow the dish, Directv tried charge me a cancellation fee saying "we didn't tell you to move". I could not believe someone (a supervisor) said that to me! After calling the corporat office they said okay, it is not your fault and waive the cancellation fee. Since then (1 year) they have been begging me to come back have all kinds of letters and discounts. I finally moved to a location (after the lease ran out) that allowed the dish. I called the set me up with a package. I had to pay $125.32 with my card. They ran the card my bank put the money on hold immediately. The guy comes back on the phone and tell me their system does not recognize my bank and need to do it again. My bank would not allow Directv to take another $125.32 because of the safety features. So the man tells me to call my bank ask them to take the money off hold and go to Western Union to make the payment! I could not believe this, they made me call back and talk to billing and I got cut off. I alled back five time!! Getting busy signals. When I fanally got through, they had no record of me and the person could not get through to the bill department because I have no account. So he tell me to call them, I asked if you can not get through what makes you think I can get through. He gave this weak story about how I should be able to get through. I just said forget it. I have to tell you I hate Comcast but I will go back to them before I deal with these people again. I called in good faith allowed them to run my card. Now I have no service, they say they have no record and my bank is holding $125.32 for them which I can not access. This company is very very poor, and I am extremely disappointed and angry.

I have never spoken with so many double talking miss leading people as customer service for Direct Tv. I have been waiting for a three hundred dollar refund since October 2010,I was told that it was put back into my account and as of July/10/2012 it has not shown up. When I requested written proof that it had been sent out they refused but asked that I send a bank statment that I had not recieved it. I will not let thi go as I am sure that I'm not the only one.

I CALLED DIRECT T.V. THIS MORNING WE HAD NO LOCAL STATIONS STILL DONT AND NOW WE MAY NOT THEY ARE DIRECT TV DISPUTING OVER RATES ON THE LOCAL STATION THIS IS AWFUL YOU CANT GET CEO MIKE WHITE ON THIS MATTER AND ALSO WE MAY LOOSE 26 STATIONS BECAUSE OF VIACOM THEY WANT TO INCREASE THE RATES WHY SHOULD THEY ITS ALL RERUNS THAT IS ALL WE SEE ON DIRECT T.V. CALL AND COMPLAIN ON THIS MATTER

I have been upset at the way Direct TV has bee juggling programs around, and this morning I read that Direct TV was possibly discontinuing 25 stations including the one I was watching at the time. Is this a true statement, or a way of raising the cost of viewing. The Computer and my TV are my only entertainment as I am handicapped. Please be honest and answer my question truthfully, is Direct TV going to discontinue 25 stations/programs?

Worst customer service ever! I called today and talked to Frankie. After almost an hour on the phone and thought I was getting good service she attempted run my debit card from Bank of America for $1. She said there was a problem with my card. So, I was going to call back tomorrow and use a different debit card. I looked at my bank account and she had charged my account 5 TIMES! So, I called them back, got shuffled around for 45 minutes and finally talked to a "supervisor" who assured me the $5 would be credited in 5-7 days. So, stupidly I let them tranfer me back to a sales guy named Dimitris and I thought I was going to get good service. WRONG! I told him about what happened earlier and he tried to run my card and again they said it didn't go thru. I immediately checked my account. ANOTHER $2 from my account. I give up. This is the worst service ever.

Hi. I'm seeing the message flashing on the screen that directv may or will be dropping at least 25 channels ( such as mtv,vh1,comedy central,tvland)tommorow night. WHY? You all should be offering new channels ,not dropping old ones. Comcast needs to wake up. The people want more channels, not less. A lot of us pay you $70-$100 a month to watch these channels ,what more do comcast want. You don't need to raise your prices either. WE want more channels but at a cheaper price.You should tell Comcast or whomever you are negotiating with to backoff. I like many other customers are tired of channels being dropped from certain packages or completely. WE WANT MORE CHANNELS AND LOWER PRICES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

DIRECTV is the absolute worst! I contacted the payment center to get an extention on my bill which was granted and at that time I was told that I need to be sure the payment is made before midnight. So when the date came I paid the bill at an KIOSK and called in to DIRECTV to advise them of the payment made and was informed that it will not post in enough time and that my services would be interrupted ANYWAY. Of course I did/do not understand this. Who turns off a service even after being paid??? They say well ma'am it is going to take two to three business days for this to post to your account. I ask them well can I fax you my receipt so that you can see the payment has been made and of course they said NO! After talking to three supevisors to no avail my service was interrupted even though the bill was paid!! I have NEVER EVER heard of such of thing. I was made to feel pretty much like I was lying about the payment. I could see if I was told of their policies about the KIOSK but I was not! They said it is not their responsibility to tell me. I was talked to and treated VERY rudely by their representatives. And of course they outsource their payment center so I had a very hard time understanding a few of their representatives. I have never been treated this badly by any company! As I stated in the beginning...DIRECTV is the absolute WORST!

Customer of 15 years and Direct TV disconnected my service for 1 month of pass due service totaling 140.00. When I asked to make a partial payment to reinstate services, Direct TV said I would need to pay the full amount before reistating BUT had I phoned yesterday, payment options would have been available to me. I was also informed that I would be charged 100 cancellation fee if I should decide to take my business elsewhere after a 15 year payment history. After 15 years of being a loyal customer, really Direct TV. I sure don't feel like a valued customer.

I had direct tv a couple of years ago and was thrilled with the service so I decided to get it again because I was in a place where I could receive the satellite signal. From the first day we ordered it things started to go wrong. The original customer support person spelled my name wrong which just snowballed into a million other problems. The worst part about the whole ordeal was not the fact that it happened, but the fact that when we tried to correct it the customer service people were rude, unhelpful and refused to transfer any of our calls to a manager. We are now being overbilled and once again the customer service reps cannot seem to help us nor can a manager.

-------------------------------------------------- From: "DIRECTV Customer Service" <directvcustomercare@directv.com> Sent: Sunday, July 08, 2012 12:17 PM Subject: Worst experience ever [Reference #: 120708-000378] > > Subject > --------------------------------------------------------------- > Worst experience ever > > > Discussion Thread > > We set up an appointment for 7/7/12 for instalation of whole home betwee > 8-12. At 11:30 I started calling, I was told numerous times I would get a > call back. I was finally told at the end of the day that my order had not > been picked up or something to that nature. The supervisor told me that > he would have a technician at my door 8 a.m. on 7/8/12. It is now 9:55 > and I have called you once letting you know there is no one at my door. I > am again promised a call back. Read the notes on my account. I am so > flamming mad that I am being held hostage again today waiting on a > technician. The response I got from this email > Dear Ms. Clark, > > Thank you for writing about your scheduled appointment with our > technician. > > When I reviewed your account, I found out that you have already spoken to > our supervisor and you agreed to reschedule the service call on 07/11/12 > from 12 NN - 4 PM so I did not take any further action. > > If you have other concerns, please write back or call us at > 1-800-531-5000, a friendly and well trained specialist will be glad to > assist you. > > Thank you for your continued support. > > Sincerely, > > Ryan L. - 100539577 > DIRECTV Customer Service Here is my response back to Ryan, it will feel great to cancel them, and I will let the technician come out on Wednesday and I will not be friggin home. Ryan, Well as far as the scheduled appointment for this Wednesday, I had no choice. This was the only option the second supervisor I spoke with this morning could offer me. So yes I made the appointment but I will be at work. I will confirm this appointment but I assure you I will not be home. This is the run around I have received from Direct Tv all weekend. To the point I spoke to 4 different people today including 2 supervisors. No one could explain why no one showed up today for the second appointment nor why I did not so much as receive a call from someone. I spent a total of 45 minutes on the phone with your company today and the only offer I was given was 50 dollars for the missed appointment yesterday. Well what about the missed appointment for today, and me being held hostage for a day and a half for a technician that it appears was never showing up. So this is what I did. Dish Network will be out next Saturday to install their equipment. They will get my loyal business, since Direct Tv saw no need to satisfy a 10 year customer and gave me the run around. So I will be calling ya'll one last time and that will be to cancel your service. I would say Thank you, but there is nothing to thank for. Maybe in the future you should consider the way you treat a loyal 10 year customer. Misty

I posted earlier about how poor and unethical this company is and forgot to change the rating to 1 in my opinion it would be rated in the negatives.

This company is horrible!!!!!!!! WE just received our bill which was 403.00 and 170.00 of it was for UFC fights back in 2009. We called customer service and they said there is nothing that they could do. We paid for these the following month back in 2009. Who bills a person 3 years later??? Contacted our local news and will hopefully get this corrected!

i will tell everyone this BE CAREFUL WHEN YOU CANCEL WITH THEM THEY WILL HIT YOUR CREDIT CARD IF YOU CAN TRY GIVING THEM A CARD YOU ARE NOT GOING TO USE ALL THE TIME. YOU DON'T HAVE TO BELIEVE UNTIL THEY HIT YOUR CARD GO BUY A PRE PAID CARD PAY YOUR BILL WITH THAT ONE. BEING A CUSTOMER OF THERE'S SINCE 2001 I HAVE SEEN ALL KINDS OF THING'S I ORDER AN EXTRA BOX BUT IN DOING IT I CALLED THEY TOLD ME I HAVE TO PAY FOR A REP TO COME OUT AS I SAID WHY ALL YOU HAVE TO DO IS TAKE THE NUMBERS OFF OF THE DIRECTV CARD SHE TOLD ME I HAVE TO PAY FOR A REP I SAID NO I CALLED 18005315000 AND WE DID IT OVER THE PHONE AND IT DID NOT COST ME 130. AS SHE SAID BE CAREFUL.

I to used to be a direct tv customer. For certain reasons I cancelled in June 2012. My final bill was 23.53. I was just charged 79.95 for PPV movies that were supposedly watched back in August, September, and October of 2011. The the hell type of company does this crap. And the worst, it was pulled out of my account without my knowledge. And then when you try and call their customer service, you get someone that can barely speak English!!!! This company is the worst!