Directv Corporate Office & Headquarters

I have read most of the complaints on this site and I must say that all of you are giving up too easily. In all fairness I want to disclose that I was a DIRECTV employee for 10 years. I helped build, distribute and ensure customer satisfaction when DIRECTV was still owned by Hughes/GM. First and foremost most problems sound like they are the result of customers dealing with a DIRECTV reseller, not DIRECTV. I am very close with a lot of senior managers at DIRECTV in El Segundo as well as DIRECTV owned HSP's (Home Service Providers). Technical issues, such as poor picture quality, Searching for Satellite and pixelation of your picture are usually the result of a bad multi-switch. DIRECTV is currently moving long term customers to a SWiM LNB to jump up bandwidth requirements imposed on DIRECTV by almost all HD content providers. DIRECTV does not own HBO, SHO, STARZ or any other channel except for AUDIENCE (Channel 500) so blaming them for content is not fair. Moving onto chargebacks, all customers must understand that the "boxes" or receivers are owned by DIRECTV, you simply are leasing them and if you suddenly change your mind and want DIRECTV out of your home it is a fair practice to charge a customer something (DIRECTV does need to recover the cost of labor and some materials) It is the industry standard, no company (DISH, Time Warner, AT&T Uverse etc) gives customers receivers, they are simply too expensive. When you add a viewing device in your home and want DIRECTV to provide content and programming you will obviously need another receiver. An extra receiver is an additional $6 a month to cover the lease, again all companies do this eventually in your contract period. I don't have a dog in this race. If you want to switch to DISH or cable, do it. Please understand the technology is the same. Geo-synch satellites are in orbital slots over the United States, DIRECTV owns the slots at 119°/110°/103°/101°/99° and DISH has their own, the rest are reserved for military and research. When using DIRECTV or DISH you get direct feeds from the satellites. Cable companies have huge dishes around their service areas and then send signals through cables or fiber optics to a customers home. Short and sweet, broadcasters send programming up, the satellites send it back down and depending on your service provider (cable or U-Verse) it is rebroadcasted. When making a complaint about installation or picture quality make sure you are talking to the right people, not your reseller. Call 800-531-5000. DIRECTV's corporate number is (310) 954-5000. Southern California's biggest HSP is located in Costa Mesa, their number is 714-881-0107. The manager in charge of that HSP is Jose Sandoval. I have given all of you GOLDEN information. I also know that a lot of these complaints are fabricated by competitors. I just set up a gmail account for people to email me with real problems and I will help. The email is directvhelper@gmail.com.

direct tv has a serious pr broplem i will not do business from outside the united states of america are we clear john

Their would be zero stars if I had the choice. First off I am In the military and had to cancel my account due to an upcoming deployment and I was moving out of my house. I call and tell them that I am moving out and deploying and that I need to cancel my account so the girl tells me I need to pay my account in full and then we can cancel. Ok to easy done! Not really, I get a call about 2 months later saying my account is past due and I owe $175 and that no cancellation request was put in, so after talking to her for 2 hours and getting no where I get patched through to billing at which time I am hung up on twice, then call back and get no answer.So today I wake up and check my account and wouldn't you know it they took $392.00 out of my account. I called them and after getting screwed around for over an hour I talk to a supervisor who tells me I will get refunded most of my money which is $235.00. I said its still wrong and I completely regret my decision in going with directv but atleast its something. She then tells me it will take up to 30 days to get it back in my account. So they can take your money without your permission but they wont get it back to you for 30 or more days. Tell me why would it take 30 days to get a refund? The worst company I have ever dealt with, customer service? thats a joke I am considering going to jag to put them on the black list.

I have never in my life received this type of poor service. When I moved into my complex I was informed that Direct TV had a contract with them and I didn’t have a choice when it came to a cable provider. Once I contacted Direct I was first baffled that I had to have a credit check for TV. The first person I spoke with told me if I bundled with century link I could have internet and Direct TV for 29.99. Which didn’t sound right so I immediately got off the phone with her. When I called back a couple of days later the guy I spoke with for about 45 mins who setup my account repeatedly quoted me 29.99 for the Entertainment package and told me I could have up to 3 receivers. I told him I have 3 TVs. During the order he asked for a credit card so he could run through .01 to make sure the card was good but they would put the .01 back on the card. I ended up giving him the card number 4 times because it wasn’t going through. I told him it was probably because my new address is not my billing address and he says, “No, that wouldn’t be a problem” 10 mins later he realizes that’s the problem. So now my order is done, he gives me a confirmation number and an account number, quotes me 29.99 again, and tells me that someone will be calling me between 24-48 hours to setup the installation date and time. Two days later I call in because I haven’t received a phone call yet and then I find out that the representative did not put through my installation order. Which really confuses me, what is the purpose of a confirmation number and account number if you still have to put through the installation. Should one of those number implement that I needed installation? Next the Rep tell me that the previous rep put the wrong unit number and he has to cancel my order and redo my order. Which means another credit check and he has to ask me all my personal information AGAIN. I don’t understand why the unit nu

First they jack my bill up to darn near 200.00, then I am moving, canceled the appt, requested to reschedule, which the tech, told me the ofc would contact me to do, yet they never did. First, three idiot supervisor, Michael, I some with told me he couldn't reschedule the appt, then wouldn't give credit for the inconvenience, then I had to contact corporate, which ultimately diff not do any good. Hire dare dtv slam dish.

I have been a customer for past 2 years and there service is terrible! I have been misinformed so many times I have lost count! I have tried to cancel my package to get a cheaper deal and they wont assist me at all!

All i want is a woking box for my tv, please help me.............

This P.O.S company doesnt even deserve 1 star. They are lying thieving crooks. It would take me an hour to type all the.bs weve gone thru with this company and weve only beeen with them for 3 months. They lie about their services they steal your money and nobody knows what the f theyre talking about. Everytime we call its a different story and nobody isresponsible for anyone or anything. Never in my life have i had to deal with a company as terrible as this. we are currently dealing with the president if customer service and uf our issure.still is not resolved we will take this as high as possible and this company us absolutely being reported to the better business bureau

I spoke to Danny of the office of the president and he refused to address the illegal installation of Direct TV at a multiple dwelling unit, would not help with the issue of not to code installation nor the white cables hanging off the building. When building and safety gets the report, all the install will be ripped out and some angry customers will result; they take no responsibility for their equipment or installation.

People lets get together and file a classaction suite against Direct TV

Just watched the Pacquiao vs Bradley fight. Worst decision ever. I will never watch OR PAY FOR another pay per view fight again. Direct TV can stick boxing up their ass, because it is driving customers away. I just totally wasted $65 on a joke of a sport. Cliff Gaskill

Not even a customer yet, and I still have to complain about DirecTV. Verizon high speed internet (who also BS'd me to high hell) transferred me to a DirecTV "bundle specialist". The woman I got, Olivia, kept asking me question after question, congratulating me on how many discounts I was racking up. How much would my bill be? Their "process" requires my Social Security Number and a credit check. It says $29.99 on the website?! How much cheaper could it be? Truth: There is no savings to be had by "bundling", and I suspect you get charged even more. Before I got off the phone with dear Olivia, I pointed this out, and she went into a 15-second tirade about how "I couldn't be more wrong", and then SHE HUNG UP ON ME! Thank God I found this out before I gave my money to this stinking company.

My wife and I got DirecTV at Costco. It was a two year contract at $35 per month for the first year and $65 per month for the second year. After the first year was over, we didn’t want to pay $65 a month for another year and since it would have cost less to pay to cancel the service than pay for the last year we chose to pay $260 and to cancel. The next day, a DirecTV customer retention specialist called us and offered to let us keep our DirecTV service for the last year at $30 a month without having to sign another contract and we agreed to this. We were told that this would come with a whole bunch of channels for free for the first month or two and after the free period we just had to call and cancel it if we didn’t want it. I informed him during that same phone call that I wanted to cancel the channels. He tried to get me to keep it but I was adamant that they be canceled and he finally did as I asked, or so he told me. So, we kept our service and the $260 cancelation fee was put as a credit on our account along with an extra $10.97 because we didn’t use the last month, for a total of 270.97. We didn’t check our bill for the first three months since we had automatic bill pay and we had so much credit on our account. When we did check though, we found that our bill was steadily increasing. The first month was $52.05, the second was $81.98, and the third was a whopping $127.50. We called to see what was going on and they said that they had no record of the deal DirecTV offered us. And we were being charged for the extra channels I told the guy to cancel. We were basically told there wasn’t anything they could do. So we sent an email to DirecTV’s corporate office and they said the same thing. We then sent a letter to the Better Business Bureau and a specialist was put on our case. We thought we were making progress because DirecTV said they would refund us the money they owed us. Instead we were charged ANOTHER $116.55. In four months we paid $387.52 for a service we were promised would only cost $120.00 for the same amount of time. We called again to try to fix this dispute and they responded by crediting us $254.01 ($133.51 short of what they owed us.) I informed them that I no longer wanted the service because of all the trouble they caused us and that I wanted the money they owed us and to cancel the service. They guy on the phone was nice and informed me that he couldn’t do anything and since they were about to close the manager wasn’t there. He took down my phone number and a time to call me back so that the manager could contact me himself. I missed the call because the manager did not call me back the next day as promised and he called outside of the time frame I gave so I wasn’t home. My wife called back AGAIN and asked them to put the account on hold until the issue could be resolved. They agreed but a few days later I noticed that my DirecTV service was still very active. My wife called back only to have DirecTV tell us that they had no record of putting our account on hold. My wife asked them to cancel our service and now DirecTV wants ANOTHER $50.00 to cancel even though they still owe us $133.51 and they refuse to turn off our service so we are continuing to accrue fees. I've started posting this complaint on their facebook page in the hopes that someone high up will see it and resove the issue so that I stop posting this on their page. I will be contacting their corporate office on monday and inform them that if they don't resolve the issue that I will be taking the issue up with the Federal Trade Comission. I don't know how they manage to keep getting all those awards for best customer service.

I have no complaint on Direct TV's service but rather their attitude. They want your compliments but state cleafrly you will get no answer. My problem is they will not acknowledge the poorness in those films they run. THE SAME ONES ARE RUN ALMOST CONTINUALLY; especially on the Westerns channel.Example: JUNE 8TH: fILM: "The Ranger & The Cook: Film shown during 24hours beginning at 0640 am and lasting until 0545 am next morning: 4 TIMES. fOR WHAT WE ARE PAYING EACH MONTH, THINGS SHOULD BE A WEE BIT BETTER. Think it is time to speak with some one other than an e mail that gets no answer. R Unroe; 225 park Ave; Milton, Pa 17847: e: runroe@msn.com

I disconnected service with you guys, and i asked nicely to stop calling ect. i am sick and tired of it, I've asked to be off the calling list and i am still getting calls. if i or my husband gets one more call i will sue the company..i am so glad i switched.

This company does not even deserve even one star. Without the NFL Sunday Ticket contract this company would be out of business. Keep that in mind Mr. Directv because if the NFL fans and the consumers have there way that contract will be awarded to a company that actually has customer service. I am so pissed off in so many different ways regarding your policies and tactics that everyone else here giving a comment pretty much covers everything I have been through.... I am a die hard football fan, but i will go without the Sunday Ticket as dealing with your company is not worth it. Directv exemplifies the worst of American big business and the type of criminals associated with it. Everything about this company is a scam, and to back that statement up you will never be able to reach anyone in the company who will honestly and directly deal with your issues. Trust me, save yourself the aggrivation of ever dealing with Directv. Everyone who has a stake in this company should be ashamed of themselves!

After Reading all or most of the complaints seems like we all have same concerns in common, however i didnt notice any complainats about Direct TV allowing other than name holder to make changes to their account. Is this not a violation of privacy? Spouse or no spouse "My name is on the account" If i dont pay then who's credit will be affected....Exactly "MINE" Just burns me they lie to us to get our service and then expect us not to want any special deals or breaks especially Direct pay and long term consumers. Well people save your bill's and reciepts for future use.

I posted a comment on 9/24/11. Well, I'm back again and because I am so happy with Directv's programming I have yet to cancel services. The reason I'm posting again is because I spoke to corporate about the hassel it becomes when making a change on your account. Here goes......Dec. 2011 I called to add another account, it was set up, tech came out and installed services, it was all ok until I received the 1st bill after adding the 2nd account. I got the bill, both account charges were on the bill but it was only 1 bill. I called DTV, stated I received one bill for two different accounts and was told, "yes ma'am you will receive only 1 bill, blah blah blah and so on. I left it at that. I called back in @ 3 times after that just for general questions, ordered the mayweather/cotto fight and it was displayed at both locations. At the end of May I called to place a move order and was told fraud was being committed on my account by having 1 account with 2 different service addresses. (WOW keep in mind DTV set this up and I pointed it out to them after receiving the bill). So the supervisor gets on the line, fixes the account by separating it ( how it should have been from the start). I had to call and cancel the move orders due to funiture delivery changes....I received my bill from May and it was $6.13 away from being $900. I called in, and you guessed it the move order that was cancelled was on my account x's 3, they got it fixed and the extra charges were taken off, I asked about my other account b/c I didn't get that bill and was told it was mailed to te other address (when set up, remember the bill came to my primary address). I called corporate and began to tell the operator why I was calling, she cut me off and transferred me to, u guessed it 800531500, regular customer service. I called back a 2nd time and was hung up on, 3rd times a charm, I called back and was able to speak with someone, I know her name but was never told her title, makes me wonder. I told her of all the problems that their customers have to go through when calling in to customer service. She elaborated on how they are working on better training, getting the systems to be better and everything I did not want to hear at that point. I told her if it wasn't for their programming DTV would be a thing of the past. She apologized (part of training), but not 1 time during our conversation was I asked what could be done nor was I offered anything for being put through the ringer. I didn't call corporate to get offered anything, or get any types of credit but that would have shown me that they do care and DO VALUE THEIR CUSTOMERS as they automated system repeats it while you are waiting. I will wait to see if it is passed along as I was told, which I sure it was over when the call was disconnected and that will be the end of my issue. I work in customer service and have been for 7 years of which 5 of those years I have been a supervisor. If a customer goes through what DTV customers go through we handle it and do whatever we can do to make that customer happy. If that means a month credit, guess what they get it. At no company should a customer call in and if they call 3 times in 1 day, they should get 1 consistent answer each time they call, not 3 different answers. You have to show that you care and is just not follow a script. As a company, even as large as they are you think they would live by a rule that was told to me by a one of my supervisors: "1 unhappy customer is 1 unhappy customer too many." We all know that you can't please everyone, but you have to please everyone that is giving you their money. In the mean time I am cable shopping. :(

I am being billed for pay per view movies I never watch from 2009 over 50 dollars worth I have been sitting here crying because they basically told me too bad so sad & said they were ordered off my remote I have never had a phone line hooked to my receiver my son is handicap with cerebral palsy so I guess the old pay per view bandit did it lol I mean what if I sat on the remote or it was caught in between the couch & was pressed one movie was ordered 3 different times?? With in days of each other really?? I am being robbed & Direct Tv doesn't care if I watched the movie I have no problem paying for them but this is so wrong specially when I keep thinking about the movie ordered over & over I don't know anyone in their right mind that would do that specially because 3 times is the cost to just buy it lol I really don't know whether to laugh or cry the supervisors were rude & not helpful I was told to email corporate...I have been with Direct TV since 2005 I guess it's time I find another carrier

Worst people in the world! i signed up last week and was told a bunch of stuff and was basically told be happy with the bill or you are stuck with it.