Directv Corporate Office & Headquarters

I see the class action lawsuit it lost to 10 state's attorneys general did not change the way Directv does business nor did it affect corporate's attitude and behavior toward its supposed good customers. They are still committing crimes in violation of RICO of fraud and racketeering, stealing money from customers' credit cards and bank accounts without their permission or knowledge, lying to their customers getting them to sign contracts with promised package prices, then changing those prices and refusing to honor their promises, and enforcing and extending non-existent contracts at their will for different and ridiculous reasons they never tell you with no regard to the law. I am also a victim of their lies, deceit and nefarious business practices, but I refuse to take it: I paid a $300 deposit (their word, not mine) when I opened my account in March of 2010 and signed up for auto-pay as my credit report was clean, but my score was not as high as they would have liked. In May of 2012 I called to cancel as I was moving out of state soon and wanted to save some money. I hadn't found my new place yet, so I was hard-sold into putting my account on suspend for up to six months, making sure that the CSR wrote in my computer notes that I had indeed fulfilled my two-year contract obligations. I had her repeat it several times and read back her notes to me, and was satisfied with the account suspension at that time as I wasn't sure when I was moving. I had paid my final bill, and thereafter I received a zero balance bill. When I did make arrangements to move just a couple of weeks ago, I called to finalize my cancellation, and guess what? I was informed I now had magically, out of the blue sky, incurred somehow an early termination fee of $160.99! How on earth they came up with that amount, especially the .99 when it's a $20 a month fee, I have no idea! Apparently, after numerous phone calls, rude hang-ups, sarcastic talk-downs like I was a naughty child who should have known better, several escalations, and being blatantly lied to by all of them that those computer notes that were read back to me by the original CSR I spoke with a few months ago regarding cancellation/suspension stating I had fulfilled my contract obligations had mysteriously disappeared, I was again lied to that when I had moved during my contract I had begun a new two-year contract, even though it was advertised to me, and repeated to me several times, that my move was 100% free and did not affect my contract in any way, shape or form. I demanded they immediately send me return authorizations/boxes for their equipment and I had the extreme pleasure of hanging up on them for once. Little did they know that when I had put my account on suspension, I immediately cancelled the bank card they had on file which I had used to auto-pay my Directv bill. I was well aware of their feckless antics and I was in no way going to allow them to do to me what they had done to so many others: steal unauthorized funds from my bank account for trumped-up, illegal, unjustified, ridiculous, excuses that contradicted everything they had told me. Yay for me. I received the boxes and returned their equipment, and called them 10 days later, but they hadn't received them yet, they said, due to rain.?. Lie. However, interestingly, that same day, I received an email from them confirming and thanking me for contacting them for the update to my account information. Say what??? I did no such thing. And then I remembered my deposit! They still had my $300 deposit! So I called them again to find out who contacted them and updated them on my account information, just what exactly that information was, and that whatever it was or whomever it was, it wasn't me so they're in a world of trouble as that information can only be updated by me, and to remind them that they still had my deposit so they actually owed ME money. The supervisor told me yet another lie, now it wasn't a deposit at all and it never was! It had now magically *poofed* into a 'programming discount' and it was refunded to me at a rate of $5 a month over a five year period, had I stayed with them that long of course, but since I hadn't, I had again magically and voluntarily forfeited it! Yeah, right, and pigs fly. Where do those deposit monies go? Does it just disappear? Does it go to some charity? Or into the profit margins or directly into the pocket of the CEO of Directv? Interesting note: The balance of that deposit, after my $5 a month so-called programming fee 'deposit refund' or whatever they will call it tomorrow, is approximately equal to my early termination fee of $160. Verrrryyyy interrrestingggg... I will bring this up when I call the corporate office tomorrow. Needless to say, none of their lies fly with me, and they never did tell the truth about what was changed in my account the day before I called last. One person told me my first name had been changed due to a spelling error which had never happened, it was always spelled correctly on my account. The next person told me my social security number was added, which they always had when they ran my credit the day I opened my account. And that same person, when I called her on that lie told me she wasn't sure what was changed, but she also told me that my equipment hadn't yet arrived, and I seriously doubt it took 10 days to arrive to a place it takes only four hours to drive to from here. The bottom line is this: This company knows it's in a heap of trouble. Don't let them rip you off. If you are a current customer of Directv and they have access to your bank account number or credit/debit card information, notify your bank of their illegal dealings with others, tell them of your concern with your account with them and protect your money; change your bank and debit account numbers, cancel your card if you must and pay by money order via snail mail only, immediately, to avoid their abuse of the law. They WILL rip you off eventually if they can, make no mistake about that, and they never want to refund your money once they've got it. They will wear you down trying to get it back. Do not trust them to make notes on your account - ever. Record and document everything: every phone call, and tell them you're recording it. Take names and their employee numbers, and write everything down on your bills for that month. Call them on every lie and make them admit them. Never talk to CSRs, always escalate to supervisors. Protect yourselves and report every lie and every dollar they rip off to the BBB, FCC, consumer reporting agencies, their corporate headquarters, local news agencies, your state attorney general and the federal attorney general. They've already lost one class action lawsuit with 10 attorneys general, they can lose more as apparently they didn't learn from that one. Take them to small claims for every penny they steal. Don't be afraid, you will win! Post your grievances on Facebook, Twitter, YouTube and anywhere you can. And for goodness sake, the day your two-year contract is up, RUN! It's time WE THE PEOPLE show these criminals they can't get away with it anymore.

Simply put. The worst company I have ever dealt with Since 2006 I have had an ongoing battle with Directv.The home I was leasing went into foreclosure and My family had to move. Our new location did not allow any dish on the property. I informed Directv of this. Instead of letting me finish a sentence they told me it was my problem! They have refused their equipment back. The have continously harrased me and my family. I have sent letters and e-mails without any luck. It seems like they just are interested in the money. They are void of any Public Relation skills! Truly a company without a heart!

They just suck!!

i called on 7/31/12 to have direct tv setup in my home and was charged the 19 doller fee to get it started. i than infored your rep that i wanted this card to be removed from the account and the card was to only be used one time. than after about 6 days of having your service i get a bill for 60.64 and was told i was being billed for a month in avandce i said okay and accepted that and than proceded to tell direct tv that i was cancleing my account on the grounds that they told me the 3 hd boxes were free not 6 dollers a month extrea for 2 years it equals out to an additional 600 bucks that they were going to be getting from me. i sent your boxes back to you and was told as long as you got the boxes back in 21 days we wouldnt have to pay any thing no termation fees or any thing. direct tv is very missleading and a poor choice for service. Direct tv has tryed to pull the termation fee for my back account which as i stated earler was only to be used once. which now they have taken over 200 bucks form my account which i have not and would not authorise in the frist place. i called and talked to a supervisor and asked if they would be willing to set some thing up to finish the payment for the fee and they said they have a very strict police in place and are not able to make aragments. I dont make enough in a week to cover theyre fee and it would mean i would automaticly lose 3 weeks pay. im very very discruntled with direct tv. from the sounds of it there are alot of other people that are also. this could be a very very big class action lawsuite if people would come to geather and set it up

DO NOT USE THIS SERVICE THEY ARE SCAM ARTIST. I WAS CHARGED 2X FOR SERVICE I TOLD THEM THAT I DIDN'T WANT. THEY TOOK MY $ NEVER GAVE ME SERVICE AND I'VE BEEN ON THE PHONE WITH THEM FOR 6 HOURS ONLY TO BE TOLD THEY DON'T HAVE AN ACCOUNT WITH ME.

I asked to have my service moved to new adress and now its going to cost me 230.00 to have tv but if I cancel my service I have to pay 20 dollars a month for 2 years bull crap not paying any of that

alert alert watch your bill i was charged for 5 years for ppv movies i would pay my bill and 2 weeks later they would call and tell me i didnt pay my bill after many many phone calls and poor customer support later i found out what the problem was, for any problems you may have call jeff at 1 800 254 3809 for any problems you have you cant talk to the same person its takes all day to ask about your bill they give you the run around hoping you will hang up so for your problems call the corp office

Listen up DirecTV! Your customer service is absoultly disgusting. I work in my company's Consumer Affairs Dept and answer e-mails, and phone calls from customers who aren't happy with their product. Once in a while we get calls praising our brand. I don't see anything positive from my experience with DirecTV. I've only been a customer for just two weeks now and this is what I've dealt with. In order..... 1) Your outside contractors that came to install the dish were the most unprofessional people ever. They were straight up Meth heads. Do you even know who you're hiring to "touch the customer"? These people are the first real contact as a representative to your company, besides the Rep customers speak with on the phone. All this tech did was complain about his job and his pay to me. I was just staying around because I didn't feel comfortable with the way this guy presented himself. He asked me to sign all the paperwork stating that the job was done up to my standards well before he even had the dish out of the van. I can see how some people may get taken advantage of. 2) My wife and I were told (on two seperate occasions) that we would recieve the MLB package that would allow me to watch all the remaining MLB baseball games. We asked specifically, along with inquiring about the Sunday ticket as well. We also found out the hard way that we need internet in order to watch our On-Demand shows. WE WERE NEVER TOLD THIS AHEAD OF TIME. We didn't find out until a couple days after having your service, we decided to try and watch a show but were't able to. I called customer service and they told me that we needed internet in order to watch those on-demand shows. We both have air cards from work, therefore we never had any plans for getting internet. AGAIN, we were never told by ANYONE that we needed internet in order to watch on-demand. My wife and I have two different schedules and rely heavily on on-demand. THe only reason why we switched to DirecTV was so that we could watch every football game and baseball game. If I would've known that I wasn't getting MLB and that I needed internet for on-demand I would never have called your company for service. 3) Last week I called to straighten all this out. I first spoke to a sales rep who then sent me over to a supervisor. After explaining everything above he said he would note it in my call record and have someone from corporate call me no later than Wednesday (2 days ago). I received no such call, and decided to call again this morning to see what was going on. First spoke with a customer service rep who then told me after 30 minutes on hold that they would call me after the supervisor becomes available. "It will be no more than 1 hour before a supervisor calls you back sir" is what I was told. That was at 10am today. No call back as of 2pm. So I called again. This time I was speaking to a Rep overseas. He sent me over to his supervisor after I explained my story for the 4th time at that point. After I explained everything, the supervisor said absolutly NOTHING. He completly froze. I asked to be sent to a US call center and then I spoke to a nicer older lady that wasn't even familiar with a such MLB package and had no idea how to handle the situation. She then ended up sending me to a supervisor just after 45 minutes of being put on hold only to have this B * * CH tell me after 10 seconds of conversation that I should go to the website and submit an email. I couldn't believe what I heard. She totally had no compasion or interest in helping me out. I said this is Bu**S**T. She threatened me that she would end the call after I swore a couple times. So here I am searching for your corporate website to try and find someone to talk with and I stumble upon all these familar comments. You should be able to get in touch with me if you want to resolve this issue.. I doubt you will but just match my name up to your records. I recently submitted a request to contact me.

I have been with Directv since 2006, the lastest problems with mtv,etc...it has been a problem. I made a payment arrangment with a customer service rep, when I called days later, to make a payment. I was told a differnet price, I would like to know how I can cancel my service,because I can go to att uverse with a lower price.

Guys, what would happend if you cancel that credict card you gave them? And by the way sorry to herd this and thx for charing.

My service went out for some reason at my house...I have NO TV at all and Direct TV will not have a technician at my house for 2 weeks....REALLY?????? I will be switching to Dish because this is unacceptable!!!!!!!!!!!!

Worst rating ever! Directv is a scamm.I was told 40.00 a month wich now has gone up to 60.00.One of the worst help ever.

This has bee the worst experience EVER! How does a company treat customers with such poor customer service and offers no resolution. we had an upgrade installation scheduled for 8/26/12 between 8am-12pm. Well, at 8:20am the technician (contractor) called that he did not have the equipment and would like to reschedule for 8/27/12. Per the supervisor/manager (Hector) I spoke to in charge of the technician the warehouse was closed and there was nothing he could do. Direct TV had not shipped equipment therefore they did not have what we ordered on hand. So, I'm upset and not happy but to get me off the phone he apologizes again but PROMISED someone would be here on 8/27/12 at 8:30am. Well, guess what.....it was 8:48 when I received another phone call and no equipment had been received yet. Again, they are waiting on Direct TV and the shipment of equipment. So, I basically tell him...you lied to me and only promised a time to get me off the phone. He says no, really? What do you call it then? After going back and forth with him on the line he said someone will be on site by 4:00pm today and hung up. Really? This is the kind of company Direct TV hires to visit their customers and instal equipment. I understand why though. Direct TV does not care or offer customer service to their customers but YOU better pay your bill or they will cut your service in minutes. WOW! When I contacted Direct TV on 8/26/12 and 8/27/12 no-one could give me any answers. They cannot get ahold of the contract company, it's all done by e-mail request but the supervisors monitor complaints very closely. Really? And do what with them? I have filed a complaint with the BBB and hope you can make this right. I will not pay for any installation charges and request additional credit(s) for your lack of effort and my appointments not met as scheduled. Without asking....I want to hear from DIRECT TV and see what they have to offer me. Will your company go above and beyond and simply ignore the complaint? I am not a happy customer at this time and will make sure to tell EVERYONE I know of my experience. Remember, one unhappy customer tells more than a thousand people of their most recent experience.

Direct TV is the horrible; I got 38 calls between Friday and Sunday. I live in Miami and the tropical storm Isaac was approaching our area, during does call my son was outside fixing some shutter and the customer representatives was calling every 10 minutes, so my son thinking it was an emergency grab my cell phone and fell down and hurt himself. I think they should be responsible for my son injury. I told the customer service representatives that I was going to make the pymt on Friday (my first time having a problem). But his reply was “I am sorry, but that is not my problem and I didn’t know anything about the weather". Today I called corporation and I spoke with Ellen, and she did not help me (well she try). This is the first time I have an issue with direct TV and I regret getting their services. First the bill is too high and second the services are bad. I will not recommend Direct TV to anyone, please go to another company. I can t believe that the CEO of Direct Tv can't give a chance to a person, maybe he does not understand other individuals since he is rich (sometime rich people do not have a good heart. I went to fight for my country and sometime is hard for me to understand why we go out there to fight for this people. Thank you for nothing and if your are reading this Mr. White GOD BLESS YOU AND KEEP YOU GETTING RICH BY TREATING PEOPLE SO BAD.

AND PLEASE DO NOT REPLY TO MY TEXT, THIS IS PERSONAL AND I GOT ISSUES WITH YOU AND NOT WITH THE WHOLE WORLD.

Direct TV is nothing less than a failure. They promise you the moon and the sun and they show up at the same time to create an Eclipse in your life. I have a business in which I am at a loss of over $2,000 per day to my company. I am always making another apointment for direct tv to come make my high definition work on my new "60 tv. This has gone on since January 2012. Instaed of replacing an old dish they keep putting new ones on your roof. Putting screws into my good roof. I live in the countryside of town . Now my roof looks like Police Headquaters. When I call , if direct tv does not like what you have to say , you will be put on hold to speak with a manager, for a long time. And after being on hold for 40 minutes , the person who replaced the last was in fact NOT a manager. Direct tv has recently made appointments that they dont keep. I gave them a time for me to be there, and they came early. I was informed that the tech would not leave until i got there, and he was gone when I got home 10 minutes earlier than I was expected. I am at a loss of over $100,000 to my company. So they offer me some free channels. And one day later they were shut off. Then I call again this morning, and the horror starts all over again. This is mad. This will drive you crazy. I recommend if you are thinking of getting Direct TV , drink a glass of bleach first! These epeople are legal crooks. And I only think it is legal because not enough of us have gotten together to put these guys where they belong, out of business. Lets gewt these people out of the banking business and back to the tv business where they belong. I have had appx. 20 visits out to my home since Jan. and I just found out myself that they hooked up all 3 connections to the tv. And you can NOT do this and have hi-definition tv. And that is what all these vivits have been for, to fix my tv, not make me lose more money , using my home as a training post for your recruits. You should be ashamed of yourselves, always having excuses for gross negligence. Terrible service BEWARE!!

I just recently moved with my wife and we were happy customers of another cable company. Because I'm a very passionate football fan and seeing all the commercials claiming to be #1 we chose to switch to DirecTV. When we signed up and I made payment they asked if we had any special instructions for the installer, we then requested that he give us a call 30 min prior to arrival so that we could make sure we would be at the new home since we would be going back and forth with the move. The installer called us not prior but after he had came and left the new place because we were not there and now after taking my money I am left WITHOUT any cable for the next 4 days because that's the soonest they had available. Even worse I will miss ALL the football games (can't even see the local games) this weekend, which is the reason I wanted to switch so that I could see every team. After spending time holding and being transferred several times, I was told that someone from the local office would give me a call and try to either have the tech come back out or schedule me an earlier appointment...NEITHER HAPPENED! This is ridiculous, and I am very disappointed!

Need some help. Here is the issue. Simply put, I am fed up with the crap I am experiencing with DirecTV in service, cost and the lousy service. For about three weeks now I have been trying to contact DirectTV for problem with satellite signal lost. It first started on the upper channels – SiFi and now is starting to effect the other channels. I believe this to be both weather related and the connections on my cable from the roof. First emailed the company and was told that unless I call them direct for troubleshooting they could do nothing for me. So I called. After speaking with the standard script reader, he finally agreed to send out a tech to check out my system. Please note Mister Fallon this will be a service fee. My next question was a simple one. You mean to tell me that I need to pay someone that you dispatch to come to my home and check out your system that I am using to receive my TV signal for which I am paying you a monthly fee for? Well yes, but we can give you a discount because the signal seems to be giving you problems. How the charge should be 50 % off so it will only cost me $20. Please note: I canceled programming on my second receiver about 4 months ago because after it shut-off and would not power back up and call and they offered to replace it once I gave them my VISA number to charge shipping to. I told them at that time to cancel the programming charge and if they want the broken receive back to come and pick it up. Was told they would send a prepaid shipping box, never got the box and receiver is still setting on the desk. Only Twenty dollars? What a great deal, I don't even have to pay your company the normal forty bucks to fix an issue that is on your equipment. What a Fucking deal? Sorry, should have told you that was coming. Anyway, what I would like from anyone with any insight reading this is, what is the better company to work with for Phone, High Speed Internet and TV? I have had it with the clowns at DirectTV. I am interested in good basic service, no 6 or 12 month great deal with triple the print in 6 or 12 months, no restrictions apply and change monthly. The truth is, I am at the point of putting an antenna back up on my roof. After all even with all the new shows, 1000 to 2000 dollars a great deal for TV. After you get rid of the Reality Shows, Shopping Networks, Stupid and noisy sitcoms and other filler shows – there just isn't much on TV any more anyway.

Censorship in the highest order. As soon as the administrator approves it? DON'T add it to the site just send it up to the man making the decision. Customer Service is lousy and he needs to know it.

DirecTV's awesome. You all are a bunch of whiners. You bring all of this negativity on yourselves.