Directv Corporate Office & Headquarters

what the hell!!!I am paying these guys ? why ? their eqpt. fails and i have to pay them to fix it ? wtf. not i have to wait for 3 days ? realy . this company is all about the money not the customer

i have been without service from10/2/12 c.s. told me that a tech.could not be here for a service call till 10/9/12 that is nuts been a subsciber for years why would it take so long for a service call u have installers why would you not have service tech.septerate from insallers they dont care about anyone after they have you in their MONEY TRAP this is a bunch of crap so this is 10/6/12 they said after i called every day that someone would b here tomorrow which is sunday never in all these years had any trouble now tv goes out and they dont care some one has to get a word out to mike white and tell him his company is going down hill fast by the way i will miss a very important fooball game mad enough to spit nails thats about all for now could wright for days but why will not do any good ..........from ohio

WORST COMPANY BY FAR! YOU WOULD THINK THAT THEY WOULD WANT TO PLEASE THEIR CUSTOMERS BUT THEY COULD CARE LESS. THEY SCREWED UP MY BILLING AND TOLD ME THERE WAS NOTHING THEY COULD DO ABOUT IT, SEND AND OVER PAYMENT TO A CARD I USED 1 TIME, SAID IT WAS POLICY TO DO THAT INSTEAD OF RESEND MONEY BACK TO WHERE IT CAME FROM! GOOD THING I DIDNT USE SOMEONES IN MY FAMILY S CARD OR ELSE THEY WOULD HAVE 89$ CREDIT THAT DIRECTV WILL NOT GET BACK! I THINK THEY DONT HAVE THE INTELLIGENCE TO DO SO! MAKES ME WANT TO SHOOT MY SELF IN THE FACE WHEN I HAVE TO DEAL WITH THEM!

My family members and I have all experienced the same issues! Money taken,paid a couple months in advance,damage to our homes. Do any of you reading this know this KEY information??? They are located in the Phillipines!!!!!! Ask yourselves Do you really believe they care about us the customer or the reputation of the company??? Maybe the corporate level in California should have thought of that and Not outsourced our problems and customer service calls to another country. What a great way to keep Americans employed!!! Everyone get rid of direct t.v. and maybe corporate headquarters will re think the future of the company.

It all started in March when I called to have my account put on hold due to moving. Needless to say the account was not put on hold. I continue to be billed, in July, I called back to have my account placed on hold and obtain the credit. I was told that I could not get the credit due to not calling in March. After continuing to argue with them about this. I did receive the credit for all but one month. I called in August to have my service reinstated, no problems. I was told, I could upgrade all my receivers to HD with no additional charges. I agreed to have this done. I went to review my bill for the last two month and was charged a 99.00 HD installation along with being charged with the 7 TVs. I only have 4 TVs hooked up. Now they are wanting me to send back the standard receivers in which the tech picked up and carried with him. So I do not have them. Now they do not want to credit me for two months of receiver charges. Nor do they want to refund the 99.00 dollar HD installation charge. This is not the way to do business. I have been with the company since 07 and have never had any problems until now. I have been transferred from person to person. The last time I called I was placed on hold for 1 hr 1/2 this is way too long to be placed on hold. I was on the phone for 2 hr and 1/2 and did not get anything solved.

I have tried to recover a debit amount of $113.55 since 9/8/2012. Here is is 10/2/2012 and I have been lied to and have been told 4 different stories as to when I will receive my money. I have given my story 9 times to a Direct TV representative and have yet to get any satisfaction. I was told that My check would be cut in 10 business days from my original inquiry. It has been 17. Now they are claiming tht the 10 days is starting from the 16th. I even have an email from a representative and her ID number claiming to get this resolved, but you cannt get to Mary by ID number. This is such a bad way to do business!!!!!!!!!!!!!!!!!!!!!

For the past two days I have spent a total of 1 hr and 50 minutes on the phone with Direct TV trying to resolve a billing problem. After talking to the 8th person he tells me it will cost me a total of $240.00 to replace the high definition receivers that I did not order. On Sept 7, one of the receivers in my home went bad. I called to ask them to replace it, which they did ( it was there faulty equipment). Little did I know that they were going to start charging me for High Definition because they sent me the wrong receiver. If one person gets tired of listening to you they will automatically send you to someone else and that person will do the same thing. I agree they are all a bunch of idiots. This is the worse service I have ever had from a company. Abingdon, Virginia

My new neighbors downstairs from me had A tech come and installed their dish.Well since my dish was there he takes mine down and cuts my cables.Been two days arguing with them and the best they do three more days to send A tech out.Really disgusted enough is enough going to cancel.You think they would be on the and have the tech out there ASAP.

So many people without jobs in the united states yet this "American" company sends jobs overseas.....wake up people!!!!

Had a two year contract with Direct TV. At the end of my contract we decided to go with a local cable service. Called Direct TV and paid my final bill and advised the rep that we would be ending our service with the company. I was told in February that they would be sending out mailing labels to return the leased equipment. After a month of waiting we called back and was told that the labels would be sent out. After three months of waiting I received a bill in the mail for the equipment and was threatened that my charge card would be charged. Called again and was told yet again that labels will be sent out. 6 months later still have not recieved labels to return my equipment BUT whose listed on my credit report??? None other than Direct TV. I am contacting a lawyer and they have the worst service ever. I will Blog about this company until the day that I die. If you ever need to call them please expect to be on hold for at least an half hour!!!

At lease once a week my main receiver loses it signal and it does not come back on from 15 minutes to 3 hours. I have emailed them a number of times asking them to fix the problem and credit my account for the lost program time, but no reply and no credit. Trying to get a real person is a waste of time and their website help is not much better. If this keeps up I will certainly be looking for another service when my contract is up. It is to bad that the FCC does not carry any weight when it comes to cable or satellite TV services. I live in the Silicon Valley area and am not use to the poor customer service. So sometimes the best help you can get is to write Channel 7 on your side.

I HAVE BEEN A DIRECT TV CUSTOMER FOR YEARS. I HAVE SEEN THERE COMPANY GO DOWN HILL FOR THE PAST FEW MONTHS. CALLED TO HAVE A TECH COME REALIGHN MY DISH AFTER HAVING A NEW ROOF PUT ON. CUSTOMER SERVICE SAID AT FIRST IT WOULD BE 29.99 TO HAVE A SERVICE CALL. TOLD MY HUSBAND HOW MUCH IT WAS GOING TO BE SHE INTERRUPTED AND SAID NO IT WAS 49.99 FOR A SERVICE CALL. WOW I AM NOT DEAF AND HAD CLEAR RECEPTION ON MY PHONE AND SHE HAD TOLD ME 29.99 AT FIRST THEN TACKED ON 20.00 MORE WOW WHAT A JOKE. I HATE THIS COMPANY

Who is in charge of this madness!!! There is no customer service at all. They have a bunch of trained idiots who repeat the same answers over and over. They took money out of my account with a debit card in , maybe two seconds. Now even at the corporate level they say it will take 65 days to refund my money. Just from reading some of these other comments it is their pratice to take our money, make interest and give us nothing. Some how I which we could start a class action suit for fraud. Please email, facebook, or twitter everyone one you know never to buy direct tv are change their provider. Lets kill this Gaint non professional lying blood sucker!!!! Please let everyone know we can stop this corrupt business practice.

Tried calling corporate office and got hung up on 3 times. Then asked for a supervisor and got transferred automatically to the cusotmer service number. Loud noise in the background and could not hear anything. Very poor company to deal with and very poor customer service. Maybe they should take some pointers from Charter on how to treat a cusotmer.

Called the movers connection back in August. Was told at that time that instead of me paying for the NFL Sunday Ticket, I qualified to get it for free since I was moving. Ok, great. However today my husband tried to watch a game being shown on the NFL ST, he couldn't. I call & talk to 3 different people. I end up asking for a manager to speak w/ repeatedly. Never did talk to a manager. The c/s took my phone #. I told the c/s I expect a return phone call within the hour. Needless to say, no return call. This is not the 1st problem I've had with Directv. Problems started back in November of 2011.

I hate the fact that I chose direct tv as my provider. When I spoke with a customer service rep. He assured me a rate of 35.00 the first month was correct the second month changed to 77.00 and no one could tell me why the changes took place. I've decided to cancel my service and go to xfinity/comcast. I will pay the 180 but you have lost another customer. From the looks of this page there are a lot of unhappy ex-customers. How is this company able to stay in business? WOW!!!!!!

had a billing issue. Direct TV took 450.00 out of my account, called and was told it would be resloved. For three weeks now I have been trying to get the money refunded back to my account and each time I call I am told yes sir you have a credit to your account. I keep telling them I dont want a credit I want a refund, at the end of each call I am assured that i will get the refund. Called on 9-20-2012 and once again was told that I had a credit on my account and then was told no it was a mistake that a refund had been issued and the money will be in my account the next day. Lord behold the next day came and went and guess what NO refund in my account. When I called back I was placed on hold for 20 min then hung up on. When i called back I finally got a supervisor who told me that no you dont have a refund coming and that I was lying when I said I had been told several times that the issue would be resloved. I requested Sara's manager and was told I would be promptly called back. As of yet still no call. So here is my solution. everyone reads twitter... why not we all twitter the president and CEO of Direct Tv and let them know how well they are doing. nothing else seems to work... I know this if I ever accused one of my customers of lying I would be fired in a heartbeat.

hate direct tv no one needs to get it every supervisor tells people somthing different they lie they call you a liar they say they will take care of problems they dont.i just spole to one he just kept talking around the subject. their custermer service is the worst in the world they take payments from acc.when not auth.wont give back refunds. they are a 0 in my opinion. i spoke to corp office a couple of months ago said problems would be taken care of they lie too nohing was done same old shit.

Last year, Direct TV nearly burnt down my house. I've been a customer since 1998 and was simply adding a line to my children's playroom...simple task. Turned out to be the most frightening experience when the technician drilled through the main electrical line...sparks, smoke, fire department, electric company. The electric service to my house had to be shut off for over 24 hours and an electrician had to do major work, which had to be approved by the electrical inspector. Had we not been home, I would not have a house. The technician had no clue that he did this. I had to insist that he stop because I knew something was wrong. Had I not stopped him, and taken the action that I did, the electrical inspector told me that I would not have a home. Direct TV has never done anything, not even offered an apology. Of course, I'm still a customer, however, I will NEVER allow anyone to drill into a wall of my house without being there - lesson learned. Some say that they are surprised Direct TV hasn't even offered a discount. All I've ever wanted was an apology.

I have been billed for FOUR months in a row even though I have moved and do not have the services anymore. Everytime I call, they apologize and proceed to do NOTHING except BILL ME AGAINNNNN!!! Then, when I do get someone to say they will alleviate the problem they say it will be up to 30 days befroe I get my money back. This is horrible. I need my money and a couple of times I did not have it BECAUSE I AM NOT EXPECTING TO HAVE IT EXTRACTED FROM MY BANK ACCOUNT and get over draft fees that I may or may bnot be able to recover. This company is the PITS!!!