Directv Corporate Office & Headquarters

THIS IS A STRONG WARNING TO ANYONE WHO IS OR THINKING ABOUT BEING A DIRECT CUSTOMER...I WOULD STRONGLY ADVISE EACH OF YOU TO READ ALL THE COMMENTS BEFORE GETTING OR USING THIS COMPANY. I WAS TRANSFERRED SENT THE BOXES BACK AND MY LAST BILL REFLECTED A CREDIT. I CALLED THE LAST OF JUNE AND GAVE THEM MY NEW ADDRESS SO THAT THEY COULD MAIL ME MY CHECK, MIND YOU THIS WAS THE END OF JUNE...3 MONTHS LATER AND ALL KINDS OF I AM SORRY...NO CHECK. TODAY I STAYED ON THE PHONE TO SPEAK WITH A SUPERVISOR NAMED ROBERT, HAS WORKED FOR THE COMPANY FOR 1 12 YEARS, GUESS WHAT...YES SIR YOU GUESSED IT..MORE EXCUSES...AND I'M SO SORRY. I WILL BE WRITING THE COMPANY, WILL NEVER USE DIRECT TV AGAIN, EVEN IF THEY OFFERED ME ONE FREE YEAR. IT IS SO SAD THAT A COMPANY THIS BIG HAS THE WORST CUSTOMER SERVICE...AND HOW THE CEO ALLOWS IT TO KEEP HAPPENING. MAYBE MORE PEOPLE SHOULD TAKE THE TIME TO WRITE AND LET THE COMPANY KNOW WHY PEOPLE ARE UPSET AND DO NOT CARE FOR THEM AND HAVE CHOSEN NOT TO USE THEM IN THE FUTURE. MORE TO THE POINT IF YOU DIDN'T PAY YOUR BILL YOU WOULD HAVE YOUR SERVICE DISCONNECTED, IF YOU PAID LATE YOU WOULD SEE A "LATE FEE". I WONDER WHY THEY SHOULD BE ABLE TO KEEP OUR MONEY FOR MONTHS AND NOT HAVE TO PAY US "LATE FEES". OH AND THE SADDEST THING AT THIS POINT IS THEY ARE TRYING TO SAY MAYBE THE MAILMAN DIDN'T DELIVERY IT TO THE CORRECT ADDRESS, 3 CHECKS, I DON'T THINK SO!!!! I WONDER HOW THEY ARE STILL IN BUSINESS.

This is for Tina Lawson and Kacey...1 or 2 things; You either work for the company or know someone that does and then of course you wouldn't have any problems. Why else would you be on here????? You must still have your DirectTv...and I really didn't have any problems except while I had it and paying a monthly service fee, they did ask me to go in my crawl space and check the wires and go outside and check the connections and oh NOT sending me my money 3 months later that I paid upfront. It will be interesting to see what happens if you ever face the problems that anyone on here has faced. Point don't judge other people, when you have no idea what they have faced with this company. And as far as you go Kacey...You don't have anything else better to do with your time? You just chose to get on here and read all the comments? Or could it be they pay you? If you want to grade papers and knock people for spelling errors, become a teacher, I'm sure you would do just fine. Most people that are writing any comments are more than likely pissed and really don't care how they may sound to someone like you. Hope y'all both find something better to do with your time.

I think everyone needs to have DirectTv's Home Office number (310) 964-5000 and stop dealing with the people who seem to just want a pay check on the other end of the phone, and gives no customer service other than "I understand, I'm sorry, and always says "I don't have the number to the home office". Maybe we should all start calling them instead, maybe then at some point, they will start having customer service.

Well I called today to have Direct TV installed. Got the 1st email from them and the billing was totally off. Called and they started quoting prices off the wall from what I had agreed to earlier. Con game I am not happy with.

Love your company and have been a customer for almost 20 years. PLEASE ADD GLENN BECK/ THE BLAZE TO YOUR SERVICE!! Dish TV just added him. I don't want to change companies.

My receiver was picked up by a tech due to a thunder storm (the receiver was burnt out). I was charged 250.00 for the receiver that the tech had taken away. I am now on my 20th day waiting for the funds to be reversed back into my account???? Now one seems to know what happened to the receiver? No one knows why the money hasn't been returned to my account? No one seems to know anything about anything. The service sucks! The whole company sucks! Very disappointed with the service, they need to step it up with there customer service skills or at least ACT like you care but no....they don't care as long as they have the money. Who cares if your getting charged over-draft fees. Pretty sad that such a big company is managed this way.

I ordered Service on Friday September 14, 2012, they was suppose to come out and install the service on September 17, 2012, between the hours of 12:00 noon and 4:00 p.m no one call or came. They told me a Supervisor would contact me, I'm Still waiting at 8:00 p.m. for them to contact me. They told me I cancelled the service which was not true, some at the house would not have been waiting on them all day. They rescheduled my service for Thursday, September 20, 2012,without telling or asking me. I just cancell the whole thing. Bad Management, Supervisor was suppose to call never did. I would not advise no one to use Direct TV. Service is LOUSY.

By far...the WORST company ever!!! Not only is their customer service horrible at Direct TV, but their communication is the worst! Literally every bill that I received I had to call and "correct" their charges. Since day one I have had issues...I was never told that their contracts are a 2 yr contract and if you cancel early it is a $220 early cancellation fee!!!! Once I found this out, I told them that I was refusing to pay it and was writing a letter to the corporate office. They then proceeded to charge my account anyway...unacceptable!!!!! Not to mention they have to drill holes in your house and in your walls just to get service. That is why I switched to AT & T Uverse....they don't have to damage your home in order to get service!!!!!!! I will not stop until I get my money back...looks like I may have to contact the Better Business Bureau if this does not get resolved quickly...I just want to be DONE with this company!!!!!!!

Direct TV is the worst service i every had, they are a bunch of crooks with total disreguard for their customers. Customer service should be exactly what it says "CUSTOMER SERVICE"!!! They are rude and have every excuse in the book to keep your service but lack the patience to correct problems in a timely manner. Customer service also doesnt care that your service isn't working especially if you live in a rual area and a satellite is the only direction you can go instead of cable. I have also found unknown charges on my bills multiple times without explination. I have personally began a boycot of Directv and currently have about 500 people that have decided to go with an alternate company. My local cable company came and ran lines completely out of the city limits in order to get my entire block cable services. DIRECTV ARE LEGAL CROOKS!!!!!!!!!!!!!!!!!!!!!!!! THEY CAN KISS MY ENTIRE A$$!!!!!

My husband and I had Direct TV service in Arizona for several years. We were spending the summer in California in a 5th Wheel at an RV Resort Park. We called them to see if we could get service at the park. A technician came out on June 20 and installled a dish on the ground and secured it with 4 large concrete bricks. My husband died on July 19 from injuries he sustained while riding his bike. I called to cancel my service and to have someone come out and remove the dish and the bricks. I called Direct TV 4 times yesterday, spending almost an hour and a half total on the phone. The first time I was given another 800 number to call which didn't exist. The second call I was told that a supervisor would call me back; I still haven't heard from anyone. The third cal lasted 22 minutes. I had been told twice that a supervisor was on the line to no avail. The fourth call, I talked to a technician after about 8 minutes. He told me that Direct TV does not come out and pick up their equipment. He told me to just throw the dish away (which is only 3 months old). I finally then spoke to a supervisor (for another 20 minues) who essentially told me the same thing. I explained that there are 4 large concrete blocks here which I can't move. She suggested I call a handyman and have it done. They will come out and move the dish to another location, but I have no intention of ever using Direct TV again. I then called the corporate offices this morning in El Sequndo, CA. I asked to speak to the President of the company and was actually transferred to the office of the President...most amazing. I was told the same thing. The person I talked to this morning also suggested I leave everything behind. I'm in a RV Resort Park and you can't leave anything behind. It is absolutely unbelievable that I now have to find a way to move the dish, the hardware and the concrete bricks...and throw the dish in the trash! Is this really what our world has come to?

I was scheduled for my installation on 9/5/12. I decided to call and cancel 4 days before install because I really didn't want to commit to two years of my bill just increasing. The representative I spoke with said he was sorry I was canceling with such a great deal of $20.99 a month. I said that was never the price I've been told. It has always been a range from $40-$60 for the first 10 months and my bill would increase to some unknown price after that. I told me it was definitely $20.99 he wouldn't lie to me our conversation was being recorded. So I went ahead with install. Now my bill is fifty dollars and direct TV cannot access those recordings. I have called so many times and cannot get anywhere with anyone about how I was tricked into a contract. I just want out! Worst customer service I have ever seen! Every time before I call I have to fully charge my phone and make sure I have a couple hours of my life to waste. The worst of all, NO PAC 12 NETWORK!

I cancelled my service in august and they told me they would send boxes for me to send the receivers back to them. The person who took over my house added Directv in his name. When the tech came out to put in his directv then took my receivers. So then they are saying that I shouldn't have let him do that cause that's not his job to do. So because their worker took their boxes they are now charging me $407 out of my account. Now they want me to call their worker somehow and get him to turn them in. All I have is the day he came and his ID number which is 90161 N. Lewis. I fully don't understand why you would just debit someones account and then when you call several times that no one is willing to help you. No one has 407 bucks just to be handing over to some company that doesn't care about you.

I have been a direct tv customer since 2007. I was over charge for services for 1years. Every time I have a problem with service I'm ask to do what a technician gets paid to do. I called today and requested to speak with a supervisor twice. And twice I was told that in order to get a technician to come out to check the problem, i would have to pay for a service plan. I kept asking to speak with a supervisor and they wouldn't even do that. To me that's the worst customer service u can get when u can't even speak with a supervisor after requesting one. This is unbelievable, u over charge me for a year and now u want to pimp my ass for more money. I will be writing a long letter to every one in corporate. And if any of my 13 siblings have direct u better bet I'm telling them to switch on the strength of me and what I went though.

Wow, does anyone know how to write in English anymore? Boy, if you speak anything like you write, it's no wonder that DirecTV hasn't been able to help you - you are all illiterate!!! I'm talking about: Manny Ruiz, Lewis Smith, Rhonda Thomas (and that's just on this page!). You are all showing your ignorance the minute you submit a post to this site. Use spell check and a dictionary/thesaurus if you're not sure about a word. Or maybe just keep your thoughts to yourself because reading what you've written is PAINFUL.

We had our Direct service transferred from place to another and when the tech. came out and set everything up the receiver in our bedroom he did something to it and it is stuck on one channel. We can't change the channel by using the remote or the buttons on the receiver. Customer service says it's not their fault and for four days we have been calling and someone is to call back from their local office in California( Angels Camp) no one has called. Now they are saying that someone called but no one answered the phone when we haven't went no where and they are refusing to send a tech. out to fix the receiver in the bedroom so we can at least watch something besides the syfy channel.

My wife called over amonth ago to cancel my NFL package,the only thing I ever ordered.Got a bill yesterday for having direct tv.,not just the NFL package.My wife called was on the phone with a representative,and he had no answers,my wife asked to speak to a supervisor and was told he did not have one.No wonder you company fails the consumer.

I have been with Direct TV for many, many years...I haven't had many problems at all with them. Their customer service reps have always been very professional and help me with any problems I call in having. Until today when I spoke to a Tech Support Supervisor named Mary. She told me there was nothing that she could do and hung up on me. So I called back and spoke with another Tech Support Supervisor named Alex. He was VERY professional and got to the source of my problem and fix it. and after telling Alex about just being hung up on, he discounted my next bill and offered me a discount on my service call for this week. Customer Service like this is why I stay with Direct TV. Anytime I have a service call (which is almost never) the guys that come to my house are always there when they say they will be and call before arriving, and are always very courteous and professional on the job.

MINUS ZERO STARS.....if the rate went that low I would give it to these liars and thieves. STAY AWAY From DIRECT TV!! FAR AWAY!! All the others give you the same programing. In fact most programming sucks...but the service and the screwing DIRECT tv gives customers is criminal. Time for another class action in NY.

Long story short, i was promised services that i am not receiving and when i called to resolve the issue, i was told "we're sorry the rep lied to you. there is nothing we can do". From having worked in a customer support center i recognize their service as being the worst i have seen and it is completely unacceptable.

I have had trouble out of my service for 2 months have taken off work 4 different times for it to be fixed with no luck I call for them to credit my bill and they tell me they will credit it $5 when I complained they said $12 really I pay $84 a month and they want to credit me $12 I am calling dish monday and switching to them I may loose amc but I know with them I will get what I pay for not a black screen this company needs to get it together