Directv Corporate Office & Headquarters

I recently wrote about by problems with Direct TV. I used the Corporate Headquarters telephone and talked, with no hold time, to a VERY knowledgable woman who solved all my problems and even corrected my bill while I waited. It was great.

0 stars. Call center hung up on me rather than transfer me to a supervisor. No one has a supervisor, no one can help, no phone numbers for anyone who can help. Filed complaint with FCC and Texas Attorney General. Hopefully they can get Direct TV's attention again. On hold with Corporate -- I have all day.

I have had the good and the bad with my problem. I just called for the third time, trying to return a Cinema connection kit that I already had. I thought the agent who sold me the equipment might have looked at my profile and told me to just get the thing connected. Anyway, I ended up with two of them. I have tried twice to get it returned, and the return kit never arrived. I called for the third time and got Spencer (100657025). He was patient and competent. He worked with a supervisor on my behalf and was understanding and friendly. It was a good experience and he refunded my account while I was on the phone. Good Job (if I get my return mail label !!) Lori Morris

Direct TV cancelled my service due to line of sight. I was informed I would receive a refund (I was charged before service was provided) in Nov. No refund. I called. They said 10 more days. No refund. I called twice in Dec. They said check was cut then cancelled and new one cut, should get it soon. No refund. Jan has come and gone. No refund. I called. They said Feb. Today I received a statement saying I had a credit. No refund check. I can't have service here due to line of sight. Not that I would want it after this kind of service.

Out Of Control this customer service department is.....I hope Corp would help

My girl friend and I recently got directv and asked before getting the service if we moved in the next couple of months if the free movers advertisment would apply. Then we moved and was told that the promotion didn't apply to us so pay us $200 or pay us to cancel your service...Thanks for nothing Directv

Worst company I have ever had to deal with as far as customer service and doing what they say! The Customer is NEVER right in their eyes!!!

We scheduled to get DirectTV installed at our home. We currently had DISH. The first installer came spent 5 minutes and said nope can't do it. We complained and they sent another installer. He looked around and tried to get a line from the ground and said nope no clear shot. Now the probablem is if they would install on metal roof we could get DirectTV however it is against their policy to put their ish on Metal roofs. They also won't put a dish on your house if you have siding (as we were told). It seems DirectTV is behind the times as the amount of metal roofs going on is phenomenal in our area. Good for DISH but bad for DirectTV - oh well gues DirectTV must want out of the business and doesn't want to be competitive. DISH installs on metal roofs. Get up with the times DirectTV.

Well after being on the phone, on hold for most of it, for over two hours and being lied to about the price of equipment by one employee and having my service shut off for over a half hour they said they would credit my account 5 dollars. I guess that's all a valued customer since 2011, as they called me, is worth to them.

Just overall a terrible experience a nightmare of a company. Hidden fees, inconsistency in amount due each month, denied opportunity to speak with supervisor.

I have had Directv for 1-1/2 years and I'm counting the days to the expiration of my contract. When I signed up in July of 2011, because of the joining special discounts, I was told that my monthly bill would be around $45 per month. They told me at the time of sign up (representatives in Walmart), that after the first year, the discounts and rebates would end and my bill would increase about $10. I just spent an hour on the phone with Barbara, who was very nice and patient, and she walked me through each line item on my bill. When it came to a simple answer to a simple question: why did my bill go from the $67.43 after the rebates were over for 3 months, to $80+ per month? she couldn't give me anything but a lot of double talk. My first advice to anyone looking for a cable provider, don't sign up for Directv in Walmart because the information they give you is false advertising; then read the reviews about Directv (I didn't); and finally don't sign up with Directv.

Direct TV has the worst customer service ever, every time I call I am given the run around or told something to make me happy but then when I call back they tell me that what was said before was wrong and that they will not stand by what was said. They charge customers up to $500 to transfer services when they move...this is completely ridiculous and I would never recommend direct tv to anyone. Its worth paying the cancellation fee and going with another service!!!

They are very difficult to work with! They tell you what you want to hear and its not true. They really give you the run around!! Do not purchase from this company. I would never have tv services with them again. Times are hard and to think that I wasted money with these people. Go Comcast give them a run for the money!

My experience with direct tv is awful. they wanted $250 just to start up then i never got my full order. Now they say they need another $500 just to upgrade. They never sent me my dvr box whitch was on the first order.Ive called and tried to get my dvr but they just want more money. They are ripping people off

When my 14 year-old TiVo DVR died, DirecTV said they'd "upgrade" it, but when I saw the picture it looked like the old one, and I'd switched to an HD TV a year ago. When I questioned him, the tech said it wasn't an HD DVR, but an equivalent to the old TiVo. "Equivalent" isn't "upgrade." I cancelled the service (after 14 years) and Dish came out two days later, on Thanksgiving, and set me up, and for a lot less money. Now I can't get DirecTV to send a kit for returning the "upgraded" DVR. Their customer service people are incompetent, inflexible, pig-headed, and either don't know how or aren't allowed to do any kind of creative problem-solving. Today I asked to talk to a supervisor, hoping that escalating things would get a better result, but it was the same thing: I'm supposed to call FedEx, I'm supposed to call the post office, I'm supposed to do their job for them by asking FedEx to adjust their delivery method, which I then have to pay for. They won't even send a technician out here to pick up the stupid thing, unless I pay for the service call.

Directv is the worst satellite company ever...I hate calling to ask questions cause no one ever gives a straight answer..they lie to you..I hav shut off auto pay but they keep taking money out ..I had to change my bank account because of them, I have had them for about 3 months and have already paid over $500 ...that's absolutly ridiculous. I hate them amd thier service and would NEVER recomend them to anyone.

When I spoke with reps on the phone, I would get different answers for the same question. So I called the corporate office to get some accurate information, which was refreshing for a change. Their reps need more training.

Direct TV keeps sending me receivers and cannot figure out who is ordering them and how to solve this. Waste of my time and no one seems to care. The consumers are paying for all this waste of shipping equiptment to the wrong addresses and then back

Waited mulitple times for a call to schedule service but never received the call. Promised each time "I'll see what I can do". All I needed was to have the dish re-aligned. Charged a service call fee and nothing was even done!! When my contract is up, I'm ditching the dish!

I called the billing department on 12/29/12 regarding my auto pay account. I called mid December and was told that I could have it taken out of my Checking Account automatically on the date I chose which could go at least 15 days past the current auto deduct from my Debit Card. So I entered my checking acount information and was then told I would receive an email when the account was totally set up and then I could just go in the website and pick my pay date! Yeah right!! I called the billing department and the girl on the phone ID# 100623116 - Maria-Thersa told me that wasn't true what I was told but she can change my date until the 14th. Of which it is now the 11th??? WOW what a difference huh? Then I told her I wanted my Credit Card number removed as they were no longer authorized to use it! She said they don't do that so I asked for her Manager. (I have since found out that in the "fine print" they will keep every credit card number and checking or savings account number you ever give them to take money out of there for themselves if you just up and leave thhem without paying them every penny they think you owe them!!! Anyways, I was put on hold for 46 minutes!! Only once after 2 minutes did she ever pick up and say she was sorry and working on getting me her boss!! Then I could hear them constantly picking up the phone and then putting me back on hold just waiting for me to hang up!! I finally did and then called back long enough to get her ID# and First Name!! I will be calling Corporate TODAY!!!