Directv Corporate Office & Headquarters

My card was charged 220 for my boyfriends final bill. I am not on his account and my card was not on file. I simply used my card to pay his bill a few times and when i called the supervisor said there was nothing they could do. Because my card was used numerous times they used it to charge his last bill. I had to call my bank and dispute the charges and the bank says they get this all the time from them. In the mean time im negative 70 in my account til fixed. He cancelled them for being deceptive and we will never use them again. Horrible customer service and deceptive billing. Do not use this company!!

I have been with your company for a long time. My bill has gone up 10.00 dallars in 2 year I think that is wrong. you take channels away. You should give money back not want more money. you ripe people off. My BILL has almost triple, I think all you want is money. You also lies on TV when you say you are number ONE with your Customers. Do you not read your REVIEWS. There is a lot that is not happy

Cancelled my service with them in January 2013. They billed me in February, March, April, each time after writing letters and calling and then even after I contacted corporate about this issue, they took $400 out of my checking again (for no reason) and still to this day keep calling me about my past due bill? DO NOT EVER EVER EVER EVER EVER give these guys your debit card number. They will RIP YOU OFF!!!

What a lousy customer service I've ever encountered, did not feel like an 10 year old customer, they refuse to fixed or give a solution for my problem, they did not want to upgrade my system to HD, what a concept refusing to take more money from me, don't get it, and then charging me for that service that they never installed. I will never in my life recommend DTV ever, ever. I will change to a new provider for sure and put you guys down whenever I have a chance. You guys are horrible.

I cancelled my service with DTV on 01/27/13 of this year and paid my bill inf full. Today DTV is claiming I owe them money for services I never used or asked for to the tune of ~ $111 which they have reported to collections as of this date. Today I filed a criminal complaint against them with the state of Colorado as well as filing complaints with the FTC, CCA. and BBB. I consider DTV's actions to be unprofessional, egregious, unethical, immoral and criminal . I also plan on seeking damages in civil court concerning this matter !!!

The worst. Signed a contract for two years, now they have taken away several channels off my basic service. They offered an option for us the customer to PAY MORE for the basic service. The F.C.C. might find this interesting. How about 9 on your side or the B.B.B. I offer Direct T.V. this option, you have triped over the wrong stone... Right the Wr ongs.

I have filed a complaint with the FCC and the California Attorney General's office because of what they are trying to pull on everyone that has a current Protection plan! Effective May 16, 2013, they are increasing the plan by $2, which is not my complaint, but they are ALSO going to try to add 2 additional years onto my contract! They will not let me keep the current plan I have either; I have 2 options, take the new plan, or drop my protection plan altogether! I will NOT let this go until they are dealt with properly!

Terrible customer service. Their salesmen lied. I cancelled the service after completing the contract and they would not cancel or send me a return kit so I could give them back their equipment. They sent me to collections and than sent the return kit after I explained what happened. I returned the items and than 2 years later I get contacted from a collection agency saying I owe $393.83.

Yep, thought I was only one going through this. My last review hasnt even showed up. Wish there was option for no stars. At this, after seeing all the other comments and reviews, I feel there is justification for a class action lawsuit and a Federal Communications investigation. This has so way gotten out of control The head guy was on Undercover Bosses, well he thought he saw some problem with the company. OMG!!!! The entire Board at Directv needs to be fired. He really hasn't a clue what is going on. What he found on his undercover journey is absolutely nothing compared to what myself and all of you have posted.

I am disgusted with your practices. After a long and frustrating battle (over a year) to replace a box that kept freezing on recorded programs we finally got them to replace the box. We were initially happy and agreed to upgrade to whole home for an additional 2 dollars added to our monthly lease agreement. Much to our disappointment, they turned around and charged us $480 for the new receiver. Never once did they tell us that we would have to pay for this equipment upfront.

im so very disappointed with direct tvnever will i have their service nor recommend it to anyone i know. i sent them my bill with a money order because thats how i always pay and they lost that payment. then my account was outstand so me (not liking hassle) i resent the payment figuring when they find my last one it wouldpost and i would be ahead. long story short. . they LOST BOTH PAYMENTS. and now service will be shut off and it will go on my credit. i've called but they will do anything about it

i was not treated by your company your company took more money than it was suppose to and i keep calling and no one is doing anything about,that really make your company look bad to everyone if wish you will check my record you will see what mean thank again this mean so much to me .

If I could give less than a bad rating, I would. I tried to get Direct TV services and they denied me serivces because of an outstanding bill my husband (we just got married in 2010) had from 2004. I did not even know him then....how can I be responsible for a bill he incurred almost 10 years ago? The service was at a completely different address. I will never refer anyone to Direct TV. They charged my credit card and now will not refund my money.....I did not even get the service. They kept it "becuase of my husband's outstanding bill from 2004"---when I didn't even know him. Direct TV should not be allowed to do this.

In an effort to gather information to compare Charter to Direct TV I called your number 800-375-9710 and encountered an issue that greatly concerns me. Long before the representative would even consider giving me contents of bundles and pricing, he insisted on obtaining my full name, phone number, address and social security number so he could run a credit check. Now I provide the address because I knew that was relative to the service provided and I also gave my phone number and first name however, I refused to give my social security number for a credit check before I had even decided I wanted Direct TV. I then asked the question if Direct TV pricing varies depending on credit score and the representative was very uncomfortable with the question indicating to me it might which I find deplorable.. I sent a email to your customer service and was told that before they can activate over the phone they need that personal data including SSAN. I have no problem with that but I was only asking for type of service provided and cost and I never indicated I Wanted the service. Yet we got no where. I find this disgusting bad business practice - all just to get pricing? Forget about it direct TV, you made my mind up for me with your tactics.

Nothing but problems since day 1! The person who came to install my services tried getting to steal a oil truck! Wrote his address down a paper and told me I should steal the oil truck and bring it to his house! Then on top of that I've been dealing with poor customer service! I have had reps yell at me, call me stupid and tell me I didn't know what I was talking about! I've been billed for services that I canceled and they give me false reasons as to why I was billed! I have never once had to deal with customer service reps like this until I started with Direct TV. They say there going to file reports about the problems I've had and someone will contact me within 24 hours and that never happens! Save your time and money and avoid getting Direct Tv! All you pay for is one big headache!

I did a bundle package through century link. I started my service on the 6th of March. Apparently DirectTV and century link have different billing cycles. For the cycles to sync century link has to be creative and change the timing of the billing cycle. In doing so The first 20 days I had DirectTV I paid full service price. Over 98.00. After several calls to both I did a conference call with DirectTV and Century link. I was told DirecTV does NOT give a discount unless its in a 30 day period. Beware to new comers. DO NOT start yiour service until the first day of billing cycle unless you want to pay 5.00 per day of service. I would have waited the 20 days and saved the 98.00 myself.

I was a long time loyal customer of Directv and it took a long time before I threw my hands up and said enough. I truly think the folks at the top of this company have lost sight with thier employees & gotten a bit to greedy. So I Say Good Bye....

Direct TV gives the employees the power to take money but not credit it back. They took an addition $140 from my account and when I contacted them they said all that can be done is credit my next bill. That was money that's needed now! They should have reversed the charge. I to am in the business of customer service and I would never treat someone that way. How can they not give money back that they basically stole from me?? Absolute joke of management. Going back to Comcast.

I am writing this for my dad. He recently moved into assisted living and no longer needed Directv. I called to cancel his service. I told the customer service person that my dad was happy with Directv, but he just didn't need it anymore. I also told them that he liked Directv better than the Comcast he now has. Customer service was very helpful. They mailed me a box to send his receiver back and told me everything I needed to do. Satisfied customer. Then I got his final bill. It was for $0.02. I called the number on the bill and asked them if they seriously wanted me to send them $0.02. The person put me on hold, talked to her supervisor, and instructed me to send DirecTV a check for $0.02. But, if I wanted to, I could give them a credit card number and pay it over the phone. I politely told them that I thought I would write a check for $0.02 so that the mail department could pay someone to handle the envelope and then billing processing could handle the check, and then they can pay for computer processing of the $0.02 check, and then wait 3 days for the check to clear. And print me a statement next month showing that I paid them the $0.02. It is well worth the $0.46 stamp just for the satisfaction of it all. Are you serious, DirecTV?!?!?!?! How is this profitable? Or the least bit intelligent? So, see...instead of writing off 2 cents and using good customer service and common sense, Directv has their precious $0.02, and I have now told everyone I have seen about my experience with Directv's billing department and will continue to do so for quite some time. How smart is that? Shame on you, Directv.

I have been with DirecTV for over 10 years. Due to their incompetence and outsourcing repair, they were clueless in trying to Get one of my TVs working in HD! They now will not upgrade my receiver after 10 years and paying almost $200 per month! Go to any other provider!