Dicks Sporting Goods Corporate Office & Headquarters

Horrible customer service !! Ask a question of an employee, she was very rude. Then went to check out with a chair that was 2/ 14.00 and it rang up at 9.99 I of course questioned it. They said beings i only got 1 chair, i had to pay full price. I told them, that no where on the sign did it say that. The cashier was rude, so I told her she needed to quit being a b___h She was so shocked that I had said that. She called a manager who seemed to be about 20 years old. He told me to leave the store. Said that basically I was stupid to think that I would get one chair for 7.00 anyway, I was treated very bad. I hope they go Bankrupt!!

Yesterday I was shopppiing at the Bridgeport WV location near the meadowbrook mall. I found a softball thatI liked it and serveral others were in a bin marked SALE $49.99. I went to the register when the glove was scanned it came up $69.99. I advised the cahsier this was incorrect. He called another employee for a proce check, this employee brought the casier a tag that stated this glove was $69.99. I left the registers, went back to the gloves. My wife went back to the register and ask the cashier to have the employee who brought the tag up to come back to the gloves. When he arrived he stated "whats the problem" I stated "this is where I got the glove from and this sign says the gloves are $49.99". He said "there in the wrong bin" I said "all five? Then how about helping me one that is $49.99". He looked through several bins found one in a bin marked $79.99 handed it to me and said "there" and began to walk off. Ashe was walking away I adivsed him the glove he gave me was for my right hand and I needed one for the left hand. He stated thats all we have I dont know what you want me to do. I put the glove back in a bin (not the $49.99bin). I told him his job, walked away and ask another employee for a manager. I spoke with the store manager (matt) he stated they would sell me the glove for $49.99, without hearing the story of what took place. I felt as if he was just pushing me off and didnt care how his employees were treating the stores customers. I advised him I didnt want the glove for $49.99 or $69.99 what I wanted was for this employee to understand he has a job to do and it wasnt done right. With that I left. Today I called the store and ask to speak witht he store manager matt. The girl ask about what (this is not her problem) I ask her if she was the store manager she said no. I ask her to get the manager and leave it at that. I will no longer do any business with dicks corp. on any level there customer service sucks the employees have no idea how to stock shelves, answer phones, or talk to people. Last year I spent over three thousand dollars with this company. I am urging everone who reads this shop and spend your money eles where. Bass pro sho, cabelas, gander mountain.

I shop at the Dick's Sporting Goods‎, Nassau Park Pavilion, 530 Nassau Park Boulevard, Princeton, NJ 08540 The store invariably has a problem with having enough cashiers to handle normal business traffic. It is a difficult place to spend your money because of the long wait to check out. Dick's should institute a policy of bringing cashiers up anytime there is more than two people in line. There are always plenty of employees on the floor - just not at the register. This is a recurring problem at the Princeton store.

I am writing to inform you that I had a rather unpleasant experience tonight at your Tampa Citrus Park location. I went there to purchase shoes for my son who will be going on a hiking trip with his freshman class. From a corporate level you need to be aware that you have failed in training your employees even at the most basic level. Product knowledge. Great customer service can go a long ways in the eye of the consumer. We were trying to purchase a Timberland hiking boots that was originally marked $89.99, clearly marked ON Sale $79.99. You actually have the exact same shoe (the White Ledge) for $74.99 on your internet sight. I asked if you price match your own store and the shoe manger said yes. WE proceed to the checkout and the clerk(Ameer) did not want to even honor the sales price let alone the matching price. I asked to speak to the manager(Stephanie) after I went and retrieved the sign from the shoe dept.She was somewhat apologetic, but if I were in her position I would have honored the matching price. I did purchase the shoes at this location paying with tax $85.99, but in the long run you have probably lost future purchases in the amount that can really incalculable. We have no camping equipment( I will need tent,sleeping bag and all the accompanying gear). I am an avid sports fan(golfer), my son is attending an IVY league school with future disposable income. I walked away from your store with such a negative experience that I felt I had to write you. Believe me it wasn't even about the money, it was about extremely poor customer service. There are other stores were I will choose to spend my future dollars

I know where i wont be shopping ever again, South Hills Village Mall Dicks. The manager, Jason, had no business running the store. He is the type of person that makes me never want to talk to management... The only answer from his mouth "Its the way Corporate does it, we have no control" Even though i know that is the truth, it doesn't help when your only day off in weeks in ruined. That isn't what you expect from 'the best country in the world'...

i live in Idaho the outdoors of outdoors and you go to dicks for snowmobile gear and they don't have anything, everyone either skies or snowmobiles in Idaho then you go to get some ATV assesories and no surprise they don't carry ATV stuff almost everyone in Idaho has an atv for fun, hunting, farms. This is the most unhelpful sporting goods store for Idaho even there ski appreal isn't rated for Idaho weather.When will they get it!!!!! that last unhelpful sporting goods store in the same location went out of business after a couple of years for the same reason.

The one star is way too much. It's as full of holes as the store's questionable reputation. My experience with Dick's Sporting Goods has been a nightmare. Customer service on all levels really SUCK and the witch I talked with in the corporate office, the ultimate decision maker, needs to do her homework on legalities. I think she supposes herself to be the prima donna of retail and the great decision maker in pissing off yet another customer. Guess that's how she gets her jollies. Right, Jean??? If you want to find satisfaction in your sporting goods purchases and get what you paid for, I would suggest that you deal with a more reputable dealer because this one is only interested in what you can do for them...hence, show me the money!!!

I shop the store in Easton PA. I am handicapped and require the use of a power cart when I go shopping. The store in Easton PA has "one and only one" cart which has been out of order for 2 years now. Everytime I ask when I go shopping there, they tell me the parts are on oder. Two years to get parts???? I can't shop in that store because of this. It should have more than one cart for people with disabilities....Thank you!!!

We purchased a bike for our son. It has not been 90 days and the bike is falling apart. We brought the bike back to the store and the associate from the bike department tried to fix the problems. While trying to correct the issues, the rep caused further issues. They are no longer making/carrying this brand of bike and after a hassle with the store manager, we were issued a store credit, not a refund. Here is my problem: We paid cash for this bike, and Dick's would not issue us back a cash refund. Instead, a store credit was issued because the bike was not in new condition as per the return intstructions. How could anyone purchase a bike and return it in "Brand New" condition? No one buys a bike and dosen't use it and then decides to take it back to the store. Further, the return policy dosen't even mention bikes on the back of the receipt. Corporate, basically said it is what it is and the rep didn't know what else to tell me. So, now I'm stuck with a store credit that will take me forever to use as I am not a regular shopper ot Dick's sporting goods. The Moral of this story: Buyer beware and make sure you check this store's return policy. Use your credit card if possible, at least you can dispute the charge.Very poor customer service and satisfaction.

0 stars! I will never shop at a Dicks sporting goods store again. I purchased a very expensive mountain bike from them and three weeks later it came apart while my husband was riding it. After attempting to speak to management about it she rudely told me that the only thing they could do was take a look at it but it wouldn't be for 2-3 weeks as they were "backed up" in the bike department. After trying to get an exchange or refund or something back from this inconveinance that it caused me, I was told that nothing could be done. This was at the Lincoln St. store in Worcester, MA so beware before buying a bike or anything from them. Very bad customer service and management.

I bought a basketball from Dick's and after using it 3 times it became slightly lopsided for whatever reason. I went to return it they said they could take it back because the defect wasn't noticeable to them. I was under the impression that the customer was always right, especially when they buy a 60 dollar basketball that they aren't satisfied with. I guess they would rather have the 60 dollars than a customer.

HORRIBLE service. I had to wait 30 minutes for assistance; and asked 3 times before someone came to help me. On top of that, the fitness equipment I ordered, took OVER 1 month to arrive. I had to call 3 times to get assistance. Each time I was told they would call me back, nothing. HORRIBLE. I will never set food in a Dick's again, and implore you NOT to shop there. They awe AWFUL. Particularly the store in Rockaway, NJ.

I went to the kenesaw store this weekend and watched two people get the run around by a so called manager they waited in line 3 times just to get a fishing liscense.I will never spend a dime again with this so called buisiness. BUYER BEWARE

I took my road bike in to this store for a minor maintenance issue that i just didnt have the tools for. My rear hub is a flip flop hub, freewheel on one side, fixed gear on the other. after a month of having it back i was loading the bike into my brothers truck and noticed that my fixed gear sprocket was now missing. Being that i never use the fixed gear it went unnoticed until now. After speaking with the store manager they swear up and down that they didnt take it, they dont have it blah blah blah, what i DO know is that that bike went in with a fixed gear sprocket, and came out without one. DO NOT use this store for ANY bike repair. Unless you want missing parts that is.

Kelly from Dicks Sporting Goods in Lancaster is one of the rudest store managers I have ever met. I'm absolutely appalled that they let her represent their store in such a terrible manner. She was extremely disrespectful to both my fiance and myself and made no attempt to help us with what we needed. I will never go back into that store and I hope the upper management at Dicks realizes what a terrible mistake they made hiring her.

I recently bought a basketball hoop and pole product from Dick's and it has been the worst experience of my life. It has been almost 2 months since my purchase and they still have not installed this product correctly. I will never set foot into another Dick's again and I would highly recommend that you don't either. The service is terrible and you can find competitive pricing at other stores like Sports Authority. Upper management is not concerned about customer service, you will get pushed through an endless sea of voice messages and if someone does call you back they are not qualified or have the authority to remedy the problem.

I called on behalf of PetSmart's corporare office to partner with Dick's for a charitable event. I was appalled by the way their corporate office answers their phones. As I was trying to provide my name, purpose and where I needed to be directed the operator rudely kept cutting me off with "yeah, yeah, yeah". To the point I stopped speaking and just said "Wow" because I was at a loss for words. My explanation lasted no more 1 minute and 6 seconds before I hung up after hearing that they are just too busy as a switchboard and need to answer a dozen calls at a time. A word of advice, first impressions are everything perhaps you need more resources on your switchboard.

I'm stationed at ft Dix,nj and went to the levittown,pa location and I must comment on such a lack of urgency to check people out or ring them out there were at least 8 people on line with 2 registers working and workers standing around talking while the line kept growing I guess I felt if my money is not needed in this store then ill go elsewhere to do my shipping and of course that's what I did...good day

I went in to purchase a product and was asked to donate a dollar to the veteran's, I advised that I was a disabled veteran and would like a veteran's discount. I was told they don't give discounts to the veteran's because giving a donation to the veterans already. I'm appauld that they ask the customer to donate a dollar, then represent themself as presenting money to the veteran's, however they are asking a customer to give them the money to begin with. That's not giving to the organization of the veteran....Cabela's, Bass Pro all give a 10% to vet's, along with Home depot, Lowe's and all most stores. We the vet gave alot to this country and continue to sacrifice our life for the right to be free. I tried to get someone answer my question but get recorded lines and not a real person to address my concern. All veteran's and family of a veteran needs to file a complaint against this practice, I was told also they will match prices to others store, when I asked to match the discount given to the vt...received the same response "We do not give discount to the vet's. SSgt Mark F Robertson/USMC

They live up to their name anyway! I purchased a boat from them and they failed to give me the proper paperwork with it and now i cant register it and because i dont have my register receipt they wont help me. Unfortunatly when i bought it i was unaware that i needed paperwork and since i bought it in the fall for the following season months had passed before i was aware. When i called them on it they had no idea what it was i needed. If they are going to sell something that has certain legalities attached to it they should know what they are doing. The registry said its like selling a car without the proper paperwork...idiots...i will never bring my business there again! Now im sitting on a 500 dollar boat that will never see the water..fml