Dicks Sporting Goods Corporate Office & Headquarters

WOW, I posted my complaint before reading all the other complaints from the Dick's shopping experience. How can this company continue to exist? With all the bad reviews it will be only a matter of time that store closing sales will begin. They should stink so blinds people could hate them too.

Your shoe department customer service is poor. I have gone in there no less than 8 times each time the salesperson just stands there never ask if I need help. If there is more than one they will both stand there talking about their party last night.I will never buy anything from Dick's probably because I won't be able to.Other shoe stores greet you minute you walk in. Mid Rivers Mall St. Peter's Mo. location.

The Dick's Sporting Goods Store in Anderson, SC is the worst store I have ever shopped at. NOBODY knows what they are doing. Associates are rude and disrespectful and are very ignorant about the products they are trying to sell. I think Grady's in Anderson, SC will be a better choice for my family and friends.

One of the MOST rude and unhelpful companies I've ever ordered from.

I recently went to the Brockton, Mass location to purchase a pair of special gloves. The ones I wanted were not available in my size @ that store. A young man, Tim, who was the manager took the time and found what I wanted at another location. I was not familiar with that town (Plymouth, Mass.) so he got a printout for me to follow the GPS directions. All this while another worker, his subordinate, stood eating his submarine sandwich after previously being rude. This "Tim" young man is the type of employee our fathers and grandfathers would hire. I know I would. If you shop around the southshore of Boston for sporting goods, go to this kid for your needs. If he doesn't have the answer, he's the type that will get it.

Store personnel finds my phone, which was laying next to me and takes it to customer service. Customer service then just gives it to a guy who comes up and says it is his girlfriends. They did not once turn on phone to check and see if it was in fact his, nor did they have him call the phone to confirm it was his. This was an iPhone and the store is taking no responsibility at all and I am out a phone and now have to pay for a new one. While I was standing at customer service another woman came up to claim her phone and they asked her to call her phone to claim. She was an adult and I was a teenager. Why was she handled differently???????? Very disappointed in Dicks. They were not helpful, did not feel remorse for just giving the phone away, NOTHING!! My phone was in their possession, their responsibility, and they just gave it away.

I purchased a treadmill from Dick's in March. It took a month to get it delivered and then it did not work. They have been ordering a part from the date of delivery which has not been done nor is the machine working. So, I have a brand new treadmill that never worked and now they tell me in order to return it I have to contact the manufacturer (which I will do). I do not recommend purchasing anything from Dick's.

To Whom it may concern, I and my family traveled to Texas on business. Due to our busy life we decided to pick up baseball gear for our six year old son. During our stay we shopped at Dick's Sporting Goods on Melbourne Rd. in Hurst Texas. We were shopping with our three children two of which were very cranky due to Special Needs. The store was EXTREMELY busy and the shoe department was a bit difficult to shop mostly needed to be picked up and restocked. We decided to go ahead and pick up all of the items at Dick's rather than to shop around for better prices and selection. Proceeded to the checkout and paid for our purchases totaling to several hundred dollars. Well we left to our hotel and never unloaded our purchases since we wouldn't need them for another month or so. When we got home to New Mexico we put everything away and left all of the baseball items together in there own bag till later. One WHOLE Month went by so I decided to organize and prepare for baseball season. When I unpacked I noticed the Shoes were not in the bags. We looked everywhere the receipt stated they were purchased but never found the shoes and knowing they were not left at the Hotel I called the store. I spoke to several associates & then Finally spoke to: DENNIS FALK Hardlines Mngr, and told him my ridiculous story of one month previous. He asked a few questions regarding the receipt and said he would call me back. Much to my surprise He DID Call and stated he couldn't find our shoes but that he appreciated our business and that he had a similar pair and he would like us to have them. I said you mean for FREE and he said Yes. I was in shock but I said Yes and offered to pay for the shipping but he said it would be taken care of. His actions and his professionalism reminded me that, This is The America our Parents taught us about and the America we read about in the History books how things used to be till Greed, Crime and Dishonesty had to creep in. Mr. Falk asked the necessary questions to verify my purchase and Never made my Feel like if my Integrity was in question. I did receive the shoes promptly and with much gratitude I write to inform everyone about this individual that is a GREAT ASSET to Dick's Sporting Goods I would hope that he is recognized appropriately. Sincerely, Mrs. Cuevas

Contacted Dick in Newnan, GA and talked to a sales person about inline skates that they carry. The person told me he don';t know anything about them. WTF why did you hire someone who expertise is 0. I will go to Amazon if I want no costumer help!!!!!

On sunday 4/29?12 around 2:30pm,my wife and kids went to Dicks in Va bch Va. to purchase shoes, however, they were not in stock. Ok that happens I do understand. but when my

PURCHASED A F80 SOLE TREAD MILL FROM DICKS ,WESTLAND,MI ON 4/20 12 AND WAS DELIVERED 4/23-THAT'S OK. HOWEVER THERE WERE SEVERAL CRACKED PARTS ON TREAD MILL WHICH, AFTER MOVED TO BASEMENT, I AGREED TO HAVE PARTS SHIPPED AND REPAIR MADE. EVEN THOUGH EVERYTHING WAS CHECKED OUT MILL WAS WAY OFF BALANCE AND I COULD NOT USE. CALLED 6TH MAN TO CHECK ON PARTS AND FIX BALANCE.SAID WAIT UNTIL PARTS COM? IN THE INTERIM,I CALLED MANUFACTURER-SOLE.THEY WERE POLITE AND KNOWLEDGEABLE.ALSO THEY LET ME KNOW NO PARTS HAVE BEEN ORDER BY 6TH MAN.SOLE WILL SEND PARTS,INSTALL AND FIX PRODUCT-I HOPE. AS FOR DICKS AND 6TH MAN ,I AM DISSAPPOINTED ON THERE FEEDBACK SYSTEM. ONCE THE PRODUCT LEAVES THE STORE THEIR RESPONSIBILTY SEEMS TO OVER. SEARS HAD SAME PRODUCT.MAY HAVE BEEN BETTER CHOICE.

I purchased a Livestrong Eliptical and when the store mgr said free delivery we gladly accepted. After several days went by and no call from the delivery we called the store in Fredericksburg, VA. (spotsylvania town center) the mgr stated he had no control over the delivery! So my husband then got the number and called and found they had no delivery for us. So again we call back to the store to have them fix it. Then 5th man calls and says it will be at least a week before we can schedule delivery. So my husband says OK and then proceeds to just go pick it up himself. When he goes into pick it up and tells the cashier she writes his name on piece of register tape and says ok go ahead to the back and pick it up. He had them load in his car and they never had him sign anything. Then they call us 3 days latter and say we have a delivery for you! I wanted to show them of their incomptence and poor service, so I accepted the delivery, waited a couple days to even see if they would notice! Of course not! As I am a honest person I did call the store and tell them and they said well how did that happen? So I explained to them of their mistakes and poor delivery system and cashier. So he says ok we will come get it and I said I think you offer some gift card or something? He calls my husband and says I can't offer you anything but we will come get it. Long story short they have their machine and I got nothing for being honest and giving them a $900 dollar machine back! So much for honesty and respect! Not to mention I had corporate customer service talk to me and pretty much tell me it was me not being honest cause I should of never let them deliver it that I was the one not HONEST.. I do believe they have a expensive machine back in their inventory that they would not of had if I didn't let them know of their mistake.... VERY RUDE CUSTOMER SERVICE!! Lori Hartman

I went tu Dicks because of a sale on Nike football cleats. I stood and waited for 15 minutes with a shoe at hand. Finally somebody helped me. Another 10 minutes and I find out my size isn't in stock. I'm a 10 or 10 and a half. Very common. How can you have a sale but no sizes available. I mentioned to the sales guy that the sale is why I came and I guess I have to drive to another store. I feel there is no way you guys couldn't help get what I want. How disappointing.

FOR ALL THOSE WHO HAVE CUSTOMER SERVICE ISSUES!!!! You cannot blame the stores!!! DO NOT BLAME WORKERS!!! DO NOT BLAME STORE MANAGERS!!! If you do not work in retail then you have NO Idea!!! Dicks sporting goods is run by a corporate office, if you have an issue buying something or returning something or you are angry because there are not enough workers, or stuff is out of stock, or not labeled right, or an item is broken, or are denied buying a fire arm, etc....... DO NOT GET ANGRY AT STORE EMPLOYEES OR MANAGERS!!! They are FORCED to follow policies by the CORPORATE OFFICE and they have no control over ANY of the issues I listed! Please be kind to the stores if you have an issue, if the store cant help it is not because they are rude or incompitent or dont care! In most cases they want to help but do to a CORPORATE POLICY they are not allowed, including the store manager!!! Complain to the corporate office and for GOD SAKE DO NOT EMBELISH AND TELL CORPORATE OFFICES YOU WERE TREATED POORLY (UNLESS IT IS THE TRUTH), You are playing with store employee's livelyhood when you do that! - I hope this message gets through to a few of you. We all live in this retail big box superstore world and they are all controlled by a corporate office, please have respect and understanding for the people who work at these stores, Most days at these stores we are given NO HELP even on saturdays and expected to take on huge projects and help all the customers in the building when it is not possible. Be it Dicks, sears, jcpenny, toys r us, best buy target, or any big box store! Its not their fault folks! Instead complain to the corporate offices about these issues! They are the ones behind the issues- BLAME THEM!!!

Eugene store used to be GI JOES great staff bought a bike in the bike department great salesman I think hes name was matt he had a apron on..Joe the sales manager on the other hand was a jerk, I overheard the sales manager numerous times talking about someone that he thought was stealing products from the store. The person he thought was my 9 year old son, my son is a great kid, he kept talking over the radio to other employees to watch my son, I spent thousands of dollars in that store and will never shop there again, I feel bad for the great employees that do work there..

Dick's Sporting Goods customer service is non-existent. I purchased a Precor treadmill on March 18 and it is now April 3rd and I am still waiting. 6th Man is the worst delivery service I have ever had to contend with. I have spent numerous uncompensated hours trying to have the treadmill delivered. The customer servie at 6th Man is rude, uncooperative and incomptent... 6th Man and Dick's Sporting Goods refused to accept responsibilityfor their actions and falsehoods. Bothe companies do not care about customer service. Today I spoke with Darly, Jonathan and Jean at Dick's corporate office. None of them will give you a last name or a direct line. Their response is we have thousands of customers and deliveries and this rarely happens. Maybe they should read the negative reviews of 6th Man and Dick's Sporting Goodss. Jean is rude, condescending and brags about working at Dick's in customer resolution for 24 years and the thousands of customers that Dick's has. Jonathan and Jean's resolution was for me to pay for another delivery company. Now let me get this straight. I buy a treadmill from Dick's with a free delivery promtion. But because their "independent cobntractor" cannot deliver the treadmill in an efficent and competent manner, then I should be penalized for their incompetence so they can do this to another customer. When I asked to speak with a vice-president, I was informed that vice-president's do not speak to customers. I guess a customer is a trivial manner to them. Jean and Jonathan were very prompt in telling me they had hundreds of stores and thousands of customers, so obviously they do not need my business or money. Not once did Jean or Jonathan offer a viable solution. My concerns have not been addressed. Companies need to learn that we are the reason they have a bottom line and it is not acceptable to lie, be incomptent and refuse to take responsibility for your actions. I will ensure that my family, friends and clients shop elsewhere for their exercise equipment and sports needs. I will continue to pursue this matter for my concerns to be addreseed in an acceptable and professional manner. Jean says I will never get a written response from Dick's, but due to my pressure, I have just received a phone call that the treadmill is being delivered tonight. Now let's work on that letter.

A new Dicks Sporting store has opened in Albuquerque. I have had experience with many sporting stores but unfortunately this is the only sports store, I know, with staff that are not familiar with their merchandise or simply answer the affirmative to get you to come to their store hoping you will purchase something else. I called ahead of time to see if they had the 2-lb Empower Cardiocore Fitness hoop (that is advertized in their web site) and I was told "certainly" that it was at their new store. I drove across town to find out that I had been deceived. After today, I am sticking with the other more knowledgible sports stores that I have had excellent service with. I realize that my family boycotting Dick's is not going to hurt their business, but we feel better knowing that we told others.

I am so glad someone told me about this site. I was at a Dick's in Plymouth, MA. a few weeks ago, and had the most courteous and polite young gentleman help me select some cleats for my daughter. He was tremendously busy, I know it is his job to service the customers, but he went out of his way to make sure we got what we wanted. He was a tall handsome boy with a thin beard, I wish I had gotten his name so I could mention it here. Next time we need sports gear for the kids we will take the long ride to Dick's in Plymouth, and hopefully he is working to help us again. Thank you!

I think your store are great and even applied for a job at your Fayetteville, Georgia location. I was told by one of your managers that they would not hire me because I didn't answer one question correctly on your assessment test for one of the two areas I applied for in the store. The question was wither I was willing to offer customers the opportunity to get a credit card or a Dicks customer card. I accidentally said no and on another I said yes. The locale manager told the lodge manager they would not consider me because I answered the one question incorrectly. I talked with your HR internet people and attempted to correct the area and the gentleman told me he saw no reason not to hire me and said he would call me back and never returned the call. I then called the lodge manager back and he said he would get back to me. I called him today 02/06/12 and he said the store manager would not consider me because of the error on that one question. I personally believe it was more about my age then about my ability or the one question that wasn't answered correctly. It seems to me that Dicks Sporting Goods is only interested in young people and don't care to hire senior citizens. I made attempts to talk with Dicks HR department about policy, but was not able to get thru to a person. John Littleton jwl1943@comcast.net 140 Grande Ct. Fayetteville, Ga. 30214 770-461-1948

I had made a complaint against a customer service representative's service and inappropriate treatment, and I submitted feedback. I was told that this rep "had never received any other complaints and that I should consider shopping in a different store." Wow...terrible response.