Dicks Sporting Goods Corporate Office & Headquarters

Dick's Sporting Goods have wonderful stores. Large, great selection of just about anything one would like to purchase. With that said, customer service from Corporate, once they have your sale, is poor. I ordered two AZ Diamondback jerseys as Christmas gifts. One was for an Upton Jersey. At the time of order, I was told it would be shipped by mid-January. As of the 20th of Jan., because I had heard nothing on this order, I called Customer Service at 1-877-846-9997. I asked if this order would still be filled given the time that has passed. My feeling was that Dick's must be having vendor problems with this order and because it was a gift I needed to know if this order would ever be filled. The customer service person, looked up my order, and said that absolutely it would be filled and I should receive a notice that it was shipped early this week. Today, I receive a note that my order had been cancelled. Many apologies. My frustration and anger is with the communication problems Dick must have with vendors regarding orders which in turn impact customers. It was bad information given to me. SOmeone at Corporate, who genuinely cares about customer satisfaction, should visit re-policies and procedures as to how customer follow-up on orders is done, to avoid errors like this one.

I want to know why Dicks is selling Michael Vick football jerseys when in 2009 Dicks Sporting Goods announced they would not be selling Michael Vick jerseys in any of their 300 stores after the Eagles signed him. In the end it is all about money, I will not be buying anything from Dicks ever again!

I was actually told that I could not buy a product on display because it had already been scanned for inventory that would be done two days later. This is sad that they are so antiquated that they can't sell products for 48 hours so they can count. I actually work in a grocery store that can scan in tens of thousands of products for inventory in one night while we are closed. Dick's tapes off display items with masking tape and refuses to sell them during prime weekend shopping times. You will be seeing them run into the same fate as the equally poorly ran Circuit City soon. SELL YOUR STOCK.

It does not matter which Dick's I have gone into lately, especially in South Carolina, but the customer service is very poor. No one seems to know what they are doing, nor what has knowledge about the products they carry, including management. Then when you go to the register to pay for the items you select, you never know what your price is going to be. That is especially true even when an associate helps you and tells you what the price will be before the cashier gets it and rings it up. If feels like you are shopping at a garage sale or flea market. I ordered and prepaid for an item 5 days before black Friday and was promised that certain item would be ther to pick up anytime that Friday. When I went to get it, they had sold it and told me another one would be in the next week. That kept up for a month until I insisted that someone actually track down my ordered item and get me a date I could count on. When I asked for the manager and found out that was the person I had dealt with several times already, it was no shock that they did not know what they were doing, nor took any extra steps to assist in resolving the mess they created themself. However, like a fool, I went back recently after the holidays thinking perhaps the holidays made their customer service care poor. It was not the holidays. The same people are just as lousy in the customer service skills as they were before and during the holidays. When you experience their lack of people skills and inabilities in solving simple problems, and in addition then have to do their jobs for them, you will see how they should chose non-retail employment as their life instead of doing what they do now. Try to reach a district manager lately? Those phone numbers have no voice mail, and just ring forever. Then the stores they work out of can't take messages, and their is no email to correspond. Do you believe Dick's is interested in solving problems they create or are a part of when it comes to customer service? Not anymore. It is just easier to shop at Academy or another sporting goods store where people look forward to greeting and helping you out. When a company no longer knows how to treat people properly as customers, nor take the time to know them and the products in their store, it's time to go and give your limited business to another who eagerly desires your business. Do yourseld a favor...save the hastle and go somewhere else to shop.

I have been fighting with customer service for almost 2 months.. i ordered 2 pair of Crocs on Nov 25th (buy one get one free advertisement in the local paper and online).. We recieved 1 pair ontime as stated in the email.. It is now Jan 17.. 5 phone calls and 5 emails later and still no shoes.. I called and talked to a Supervisor (Rose) of customer service yesterday... she said she would look into this personally and call me back today.. it is now 8:26pm and no return call from Rose... it's one excuse after another.. error in the system, order is still being processed, error with manufacturer, and the infamous "i'm really not sure what happened". At one point I was told my shoes would be delivered no later than Jan 8, when i called back customer service said "I don't know why they told you that" When and if I finally get this resolved I will do anything and everything so my friends and family never shop at this store local or online again! Yes.. I am highly ticked off!

Hi. I am from Pittsburgh, Dick's headquarter's, and every Dick's store I go into has 1 or 2 lines open for checkout. Never more than 2. However, 5 employee's will be standing around watching the lines grow. When I ask if one of them could open another register, they tell me that they are not trained to use the register. I actually returned my $3oo.00 worth of tennis equipment back to the shelf and walked out. If this is the case, why aren't more employee's trained on the register? I have witnessed this 2 line system at S.Hills village, Washington, PA., Century 3 mall, and Robinson... 2 min from DICK's Corp office! Pitiful. Always a bad experience checking out.

False advertisement and misleading customer service December 20th - I ordered four items from Dick's Sporting goods with guaranteed Christmas delivery by 12/23. December 21st - three items were shipped. I went back to the website to make sure the fourth item was eligible for the guaranteed shipping. It was and I made a copy of the page that said it was. I then called to ask about the fourth item. The woman I spoke to checked and said it was in stock and eligible for the promotion. She said she was going to notify someone to make sure it was shipped immediately, and if I didn't receive it on-time to call back. December 23rd - I received the three items, but not the fourth. December 27th - I received the fourth item. I called Dick's Sporting Goods again. They said they had to look into this and would get back to me January 7th - I received an email stating "the order did not meet the guidelines to qualify for the Guaranteed to Get There Promotion" So, not only was the website false advertising, the customer service representative that I spoke to was misleading! I will not shop at Dick's Sporting Goods again!

My experience with DSG has been superior to any other outdoor recreational store. Far out waying in price and customer service both Cabella's and Gander and Joe's. I'm from MN and I can tell you that on rifles and shotguns they are $100 lower consistantly on price and I have never had service that works with me as good as they do. I (to a fault) hardly ever take the time to right positive remarks but it is time. The only con I can say is sometimes they do not specialize in products like the other stores--REI (also good store), Cabella's (love the store, HATE the service and it is pricey in comparision), etc... I'll sum up my experience: Dicks has quality to high quality products priced in a range from fair to below average with service that is anywhere from good to exceptional= individuals going out of their way to make sure you are happy. I can't say that any other store I shop at encompasses all of the latter. Thank You. I am a forever loyal customer.

I was In the Ocala FL store yesterday to purchase a total gym. The person that worked in that area seemed to be upset that he had to come over and discuss the product with me. I asked him to show me how to adjust the machine and how to fold it up for storage. Seems he couldn't be bothered to actually show me, all he did was verbally confirm it would adjust and fold. There were a couple of small attachments in the way and he didn't want to bend over and move them so the machine could be folded. I was there to spend some money and "he couldn't be bothered". His whole manner toward me was rude. Needless to say they lost a sale. It was $100 cheaper online thru Amazon anyway.

Very upset. Placed two online orders on 12/9 and both orders were "lost" in shipping. I'm confused how that can happen and that to reorder the products will take 1 week or processing, 2-3 weeks in the warehouse and then 1 week of shipping. And this is my problem. The customer service is terrible. The reps won't even look into where my products are?! I would not recommend shopping online with them any longer.

I ordered a kayak from the orlando,Fl store on 11-21-11, over 5 weeks ago and still have not received my kayak.I have made repeated calls to the store, emailed and called their customer service and have never gotten any response.Someone dropped the ball on my order and only one person at the store seems to care.Thanks DICK for ruining my Christmas.

I would like express my displeasurable shopping experience with Dick’s Sporting Goods. On December 16, 2011 I purchased a LIVESTRONG 10.0E Elliptical ITEM NUMBER: 4307978 from the Governor Plaza 6633 Ritchie Highway Glen Burnie, MD 21060 location during a special promotion that offered free delivery. I paid for the Elliptical to be installed at my home. I was really looking forward to presenting it as a Christmas gift. I was told by the Dick’s Sporting Goods associate that I would be contacted in three (3) days to schedule the delivery time. I was finally contacted by an automated message from the Sixth Man Group on the 21 December. The automated message stated that I was scheduled for Friday, 23 Dec between 2:00 pm – 5:00 pm. That was cutting it close and I called the Sixth man group to see if I could get it delivered and installed before that time and was told no that was soonest time before Christmas. On Friday the Sixth man group associates came around 3:00 p.m.. I asked if they could fit the item through the front door or will they need to come through the basement. The Sixth Man associate then asked why and is the elliptical not here? I said no you guys were supposed to bring it. The Sixth Man associate said they only had installation on their paper work. I immediately called Dick’s Sporting Goods. The first time I called I got hung up on and the second time I spoke to an associate. The Dick’s Sporting Goods associate spoke with the Sixth Man associate. The Sixth Man associate said that no one was in their office to change the paper work and any other deliveries will be after Christmas. I explained that I was only off on Monday and if I could get it redelivered then. The Dick’s Sporting Goods associate said that he will try and would call the Sixth Man first thing in the morning. The Sixth Man automated customer service line then called me asking me to express my satisfaction with th

I order a boxing set. they shipped half of my order and cancel the other half,but charge me for the whole part,Now they dont want to refund my money back.I wouldn't buy nothing from here never ever again

I wish I would of found this web site before placing my order !!! On CyberMonday I ordered a trampoline on-line from Dick's. Could have ordered it from Amazon for the same price, but I thought I would give a local company the business - Mistake #1! Received an email on 12/7 that it had shipped UPS w/ a tracking # - tried for a couple of days to track the package w no luck. I called customer service who told me that b'cause of weight it had shipped freight - I should have w/in 7 days. Followed up a week later, was told by a manager that it could take up to 14 days but no problem its on its way.. Called 12/19 and these morons have no idea where my item is! As far as there concerned it comes from a third party supplier and they have no control SORRY !!! They sell this crap on their website and don't stand by it !! What kind of idiotic company is this !! I will NEVER buy anything from this company again!! Worst part is it's my 10 yo daughters only gift to open this xmas other than clothes! RUN TO SPORTS AUTHORITY or DUNHAMS or better yet AMAZON.com!!!

Wow is all I can say about Dick's customer service especially after looking at the other reviews! Went to Dicks to get a Northface osito jacket and the lady at my store the first time wad helpful she called other stores nearby by to have one transferred and they said they would, that was a week and a half ago. Now it's the week before Christmas and I guess the person at the other store decides not to send it. So the lady that helped me yesterday wouldnt even call another store for me! The other day they did. I am a very good Dicks customer, but I think it might be time to spend to spend my money at another sporting goods store. Dick's you might want to start training your customer better in the customer service department if you want people to spend their hard earned money at your store, because you are not the only place to shop!

THIS IS BY FAR THE WORST CUSTOMER SERVICE DURING THE CHRISTMAS HOLIDAYS I'VE EVER FACED!!! AT 4:12 PM ON SATURDAY DECEMBER 17, 2011 I WAS ASKED BY MY WIFE TO SEE IF I COULD FIND A COAT (PARTICULARLY)THE NORTH FACE FOR A GOOD PRICE. I DIALED THE PHONE # 516-247-6400 FOR THE Roosevelt Field Mall 630 Old Country Road Garden City, NY LOCATION AND A YOUNG (FEMALE) VOICE ANSWERS, SAYING THEY WOULD CONNECT ME TO THE OUTERWEAR DEPT. A YOUNG VOICE (MALE) ANSWERS, AND I GIVE HIM FULL ITEM DESCRIPTION (The North Face Women's Transit Jacket Price: $229.00, NEED IN BLACK COLOR, SIZE M. HE SAID GIVE HIM A MINUTE, AFTER WAITING 7 MINUTES ON THE PHONE THE LINE SWITCH TO ANOTHER DEPT AND I ASKED WHAT HAPPENED? THE YOUNG SEEMED CONFUSED, AND SWITCHED ME BACK TO THE PRIOR DEPARTMENT. AFTER WAITING AND WAITING AND WAITING. I HUNG UP AND REDIALED ASKING FOR THE MANAGER, AN OLDER WHITE FEMALE VOICE. I EXPLAINED WHAT HAD JUST TRANSPIRED FOR 15 MINUTES CONCERNING A CUSTOMER CALL IN WITH THE PROPER ITEM DESCRIPTION VIA THEIR DESKTOP COMPUTER OFF DICK'S WEBSITE. THE MANAGER CAME ACROSS AS AN OLDER VERSION OF THESE KIDS TRYING TO WORK IN AN ADULT WORLD. SHE TOLD ME I WAS RAISING MY VOICE, AND AS I STATED WHAT SHE NEEDED IN ORDER TO SEARCH THE ITEM HERSELF. NEXT THING I KNEW I HEARD DIAL TONE. SHE HAD DECIDED TO USE HER RACIST INTUITION AND HANG UP ON AND BLACK VOICE. BITCH!

Recently, I took my 8 year old to shop for baseball, soccer and basketball shoes. We play year round sports and over time have spent quite a bit of money at your store for both our 18 year old as he was growing up playing sports and now our younger son. I grew up in the era of the old school shoe salesperson, so maybe I have too many expectations for the shoe department at Dick’s. However, when we would have purchased 3 pairs of shoes ranging from $80-$120, we walked out never to visit the store again. The reason for my disappointment is the sales person, first, was very hard to find and to get his attention. Next, he went back, brought several pairs of shoes back, sat them down and walked off. Come to find out that most weren’t even what we asked for and different sizes and such. Keeping an 8 year old’s attention is interesting enough let alone trying to wrangle up this salesperson again to try for the right shoes. We finally gave up and left without shoes for my son’s first basketball game and first indoor soccer game settling for using the old shoes at this point in time. I feel the need to share this with you. Maybe this is a one time occurrence. But it is soured me towards the store and it is a shame since you all have so much to offer in all aspects of sporting goods. I work out; my husband plays golf in addition to all that we need for both of our boys and their activities. We could live in your store but I refuse to be treated in a manner that is disrespectful and un-professional. Hopefully, some training is in place for these folks and a better experience will be had by future shoppers at this store.

The Dick's in Alcoa, Tennessee is terrible. I bought a pair of running shoes and they fell apart. The salesman was great, but when I brought back the shoes I was told they had to be sent back to the manufacture. Of course they did not have that information and when the manager went to look for it, they could not find it. I wrote an e-mail complaint to the customer service department asking for the e-mail or address for the President of Dick's and they refused to give it to me. They told me to send shoes back to the maker. I asked what I should do for shoes to run in while those were in transit and I was told to buy another pair from them! These shoes have never been wet and have been run in twice. There is no way they should not have been replaced. They look new. I coach local soccer teams and we normally do around 20k of business with Dick's. They have lost all that business.

Actually, I wish that I could put 0 stars for the rating. I have been to the new Beckley, WV location on several occasions and I have never been happy with any of my shopping experiences that I have had there, since the store has opened about a month ago. The shopping experience that I had on black friday was the worst. My mother and I were in there doing some Christmas shopping and we were going to buy two of tree stands and we asked a lady if she could help us and she said that "she wasn't familiar with any of the tree stands but she would be more than happy to find someone that did" and that was fine, a sales associate (Alex) walked by and she had asked if he knew anything about them and his response was "I am on my lunch I can not help or I will get fired." He was very rude, all he had to say was "Let me see if I can find someone to help, because I am on lunch." In the meantime, while we were trying to find someone to help with the tree stands I had walked over to where the deer cameras are because I was going to purchase two of them for gifts; well I waited atleast ten minutes to get some assistance and I was completely ignored by the gentleman working in that department (he was busy with other customers). I continued to wait for his assistant and when he finally got done he continued to ignore that I was even there, other customers walked up to the area I was in and he asked all the male customers if they needed help and never acknowledged that I was there. I felt discriminated against. I returned to the tree stands where my mother was talking to another customer who had been waiting for about forty minutes for an associate to ask if he needed assistance. We asked to speak to a manager which his name was Brian; we told him about everything that happened in our shopping experience and he basically acted like the employees did nothing wrong; that they were busy, I do not care how busy you are, it doesn't take a minute to ask a customer if they need help with anything. I told him that I felt discriminated against & he said "I doubt it was like that, the employee probably thought that I was with one of the male customers". What would make the employee think that? Hello, I was the only one standing by the deer cameras for approx. twenty minutes and when other male customers where in the department he would approach them. Needless, to say we did not get any help on the tree stands and I did not buy anything from the company; I probably won't either., unless they get a friendly staff in there. Dunhams Sporting goods is right up the road and they are more than glad to help their customers.

My husband purchased basketball sneakers for our daughter at the South Portland, Maine store yesterday. The clerk never mentioned that the $132.00 cost of the sneakers would be taken out of my checking account 2 times! I called the customer service line at the top of our receipt and was told that this is their policy, and that the second charge of $132.00 would be released in 3-5 business days! Seriously! I can't afford to have them hold an additional $132.00 in my checking account! Will be writing a letter to corporate for sure.