Dicks Sporting Goods Corporate Office & Headquarters

I purchased a rifle combo, store did not mount the scope, got home and hd wrong scope in box, had to go back to store, they said savage put the wrong scope in box, gave correct scope (supposedly) mounted and bore sighted, got home rifle is shooting 2 feet low, can not adjust scope, eject jams 2 out of three times, hunting season starts tomorrow and store will not exchange or refund, takes two to three weeks to send to manufacturer for repair, no one at store or corporate level seems to care that they sold defective product, what they should do as a company is exchange the rifle and send it to savage for repair themselves to make customer happy but will not do that I will never shop at Dicks again

Dick’s Sporting Goods exhibit very poor customer service. Don't feel like issue was resolved when I contacted Corporate Headquarters to make a complaint, the intake person documenting the complaint was justifying actions of the local store rather than allowing me to finish making my complaint and passing it along to the proper department to ensure issue was resolved. Clearly they need to clean house from corporate level on down to the store level. She kept interrupting as I was telling my story and clearly was in favor of the actions of Dick's Sporting Goods employees. For all those who want to know the president and vice president's name it is as follows: Edward Stack (President) Tim Kullman (Vice President) You can go through the spell by name directory (724)273-3400 and it will transfer you to their extensions.

I was in the Ocala Florida store, I was checking on an R -11 Driver and met an empoyee who was rude and krast. He was wearing shorts, beard and gruff looking. He did not have any ID tag and when I told him I got better customer service and polite sales people he told me I should go there. I did later in the day and purchased an R 11 driver at Golf Smith. I won't be going to Dick's any longer.

If I could give Dick's 0 stars I would. I went in looking for protective(safety) goggles or glasses for my son that will be playing floor hockey. They said, they didn't have anymore, but she would check the back. This is after I was waiting for about 10 mins. Then she finally comes back and says they have no more. I said, would you be able to tell me if the nearest Dick's has them in stock. She said, she would call and find out. She said, to keep looking around. I said, I would follower her to the phone. What do you know she sprints over there while my 2 year old daughter and I are trying to keep up. My daughter falls and when we get over there she is helping another customer. I said, I thought you were helping me. She said, they are under staffed. Well, ok but, Why do I have to wait now. So I went to the front and asked to speak to the store manager. It took for at least 5 mins for the Assistant store manager to come and tell me that the girl handled everything wrong. Meanwhile, saying she can order them and I all I wanted was for someone to call and see if they had them at the other location. I am so fed up with Dick's that will avoid them at all costs!

I went into Dicks Sporting Goods in selinsgrove, PA I was not having any luck with the managers so as I was waling thru the store only one employee went above and beyond and fought for me and did whatever it took to help me with my issues This employees name was Brett Witter he should be a manager not just a Bike Tech BTW Brett was not treated with any respect from his manager or other employees while trying to help me I think corporate needs to take a closer look at this outstanding employee I am a regular customer and He has always had a smile on his face.

Selinsgrove Dicks if you live in the area and need help at the store ask for Brett he was the only employee willing to help me with a constant smile on his face plus he helped me thru my shopping in three different areas of the store while everybody else just watched me walk bye

Went to mall of ga location. Took thirty plus minutes to get help with shoes. When I got to register they were sixty more than marked on shelf. Got different pair. Took hour and a half to get one pair of shoes. Store was a ghost town. I know why. Employees everywhere doing nothing

Brand new DICK'S opened in Liberty, mo....we thought awsome we can get our hunting and fishing gear right here local....to our disblief they had nothing...what's up with that

Worst customer service EVER!!!! I was lied to by three employees including the customer service manager regarding a football jersey I had ordered earlier in the day. They then said all they could do was refund the money back to my gift card, in 3-4 business days... I called customer support and they first called the retail workers "idiots" for misleading me and then transferred me to the supervisor. SURPRISE! They actually hung up on me while connecting me. When I called back and spoke with the supervisor they first couldn't do anything, then she offered free express shipping, then 15% off of the item if I reordered it. So the employees in the store don't know the policies, and somehow magically when nothing could be done I was later offered free shipping or 15% off. How is this place still in business? I spent roughly 30 minutes in the store, 15-20 minutes on hold, and then listened to someone say nothing could be done, and minutes later the same women offered the discount... I will never recommend Dicks Sporting Goods to anyone. Especially in the Carmel, Indiana region.

Can't talk to the president (or get his name). No wonder. If i was so inferior and lived in such shame running a company that was so incompetent as dicks. I would be ashamed for anybody to know my name as well. I bought an exercise machine with extended three yr. warranty (less than a year ago). A wield broke six weeks ago! LET me repeat, six weeks ago!The part has even been here for over two weeks.Still nothing has been done!Dicks is the Ideal of political correctness . NO body working for the company is any better than the worst employee of the whole company. YaaaaY!!! YaaaaY!! You have succeeded above and beyond your goal of destroying the self-worth and competence of the company. Dicks is now a company fully accepting the analogy of fear,guilt,shame & condemnation.Zero accoutability!! Nobody has any pride in their job. Nobody cares about helping out other parts of the business.Why?? What's in it for them?? Last hired first fired.Why try?? Worst employees get promoted before the best. Why should the best have pride in their job?Does it pay from the company? Here is my proof.I have been calling corporate offices talking to managers and the head of corporate customer services Jean Tager(I probably miss spelled her name). I asked jean to take her time and explain or write to me, what she or any of the managers have done to make this problem easier for me! Giving me some real customer service.If she could not. she would have to admit to me I was totally correct in my annalist of the company and herself.Just what i expected from someone living in fear,shame and totally inadequate for her job. Instead of dealing with the issue of the incompetence her and the company she attacked me personally. Saying she did not have to listen to me. SO SAD!! Jean and Dicks will never never learn or grow until they admit their problems. 90% of problems is admitting them.SO SAD they are so insecure, inferior and inadequate to do so!!!!!!!!!!!!!!!!!!! e maschine

Dicks in McDonough doesn't even deserve a star, maybe a pile of _____ ! I bought my child a bike from Dicks for Christmas last year. It has spent more time in their repair shop than the time he could ride it. Since I know nothing about bikes, other than how to ride, I have several people telling me there is a very poor design flaw with the derailer. Each time it has been taken in we get the run around. For two months we called several times each week and must have been told at least 20 times "someone will call you back" Well besides the fact they offer Customer NO-Service no one ever called back The second repair, same situation, was comped. Now take into consideration that we have the extended warranty. They have had the bike for 5 weeks this time and only yesterday was I told they would not work on it until I came and paid for the same parts again !!! After some moron looking for the paperwork for over an hour last night, were we told by THE MONKEY THAT RUNS THE STORE that they have so many bikes to repair they they are no longer taking anymore in. My child did without his bike most of the summer so I went to Walmart a few weeks ago and bought him a bike. Folks save your self a boat load of money, aggrivation and stress DO NOT SHOW WITH THE DICKS AT DICK'S

Saturday I went shopping foe a bicylce for my wife. Each place I went no one had any knowledge are seemed to want my buisness. I made one final stop at Dick's on HWY 280 in Birmingham, Al. There I was greeted by Eric, who I later found out was the store manager. He was beyond helpful and explained all my options and answered all my questions. He never got frustrated with me or my wife and at the same time was dealing with issues throughout the store. Eric sold me exactly what I wanted and treated me exactly how a customer wishes to be treated. Corporate, you could learn from this young man as I have tried all day to talk to someone about his outstanding performance. My good luck continued when I was greeted by a young lady named Eden at the cash register. She actually made me and my wife feel special as she rang up our items. Great job Eric and Eden I will continue to come to you for all my sporting good needs.

I have not been treated so badly in a store ever! The young people working in concorde N.C. (teenagers) were so inept and found it hard to tell the truth at about every step.Next stop for me is Cabellas.Go to blazes DSG.

CHECK YOUR RECEIPT!! The El Segundo store in California intentionally displays product to trick the customer into believing they are paying a lower price. All the price tags on a huge display are $9.98, however when you check your receipt you've been charged $14.98! When pointed out to the sales staff, they are very defensive! SMELLS like a SCAM!

This job a monkey could do.......I purchased a set of Left handed Golf clubs in Pink Ribbon to also support Breast Cancer Awareness, and when I got home the clubs had Right handed inside....I took them back to the store and after an hour of them calling around to regional stores they found out all the boxes marked left really had right hand clubs in them, and the pink only came in right handed....Sorry they tell me and send me on my way....I call customer service corporate and here is where they could have hired a monkey to do corporate, when I am told basically oh well....I say I found a nationwide mistake for you as all the clubs sent to all the stores with pink ribbon clubs are marked wrong, and when I say I dont even get a Thank You, that is an understatement....I'll bet the woman I spoke with is sitting at the conference table with her new found discovery of how the clubs have been packaged wrong.....I am as a sad customer taking my clubs back to the store, and am applying for a customer service corporate job....LOL......

THIS IS ADDRESSED TO MR. ED STACKS,CEO OF DICK'S SPORTING GOODS. I AM A 100% DISABLED VIET NAM VET (1965-1966). I WOULD LIKE TO KNOW WHY DICK'S DO NOT GIVE AT LEAST A 10% DISCOUNT FOR MILITARY VETS, ESPECIALLY THE DISABLED. WAL MART--LOWE'S--HOME DEPOT AND MANY OTHER RETAIL STORES DO. WHY NOT DICK'S??? WE(THE DISABLED)HAVE EARNED AT LEAST THAT MUCH. (FREEDOM IS NOT FREE SIR) I THINK THAT DICK'S IS A TOP OF THE LINE STORE EXCEPT FOR THIS SLIGHT. I DON'T KNOW IF YOU ARE AWARE THAT MANY,MANY DISABLED VETS BUY YOUR HUNTING, FISHING AND CAMPING GEAR AND EQUIPMENT. DO THE RIGHT THING MR. STACKS. MY NAME IS MARSHALL G. HAMBRICK AND MY EMAIL ADDRESS IS HAMS.BRICK5115@GMAIL.COM THANK YOU FOR YOUR TIME AND ATTENTION TO THIS VERY IMPORTANT MATTER.

Called to chect the balance on a gift card, $50. Next day went to use it and low and behold, $0 balance. Seems someone purchased another gift card with the one I just called to ask about. The sale went through about 5 minutes after I called. Looks like someone in customer service has a nice little racket going. So far, no help from corporate, but they are "investigating".

I won a Taylormade driver at a golf outing. Since I did not need a new driver I wanted to return it for a pair of golf shoes and hybrid club. I stopped by the store in Aurora, OH and the employee in the golf dept. told me that as long as it was unused and had the bar codes on it, I could return it for the price that was paid for it. I returned the next day with the club and the store refused to give me anything but a merchandise credit that was $38 less than what it was purchased for. I was so frustrated with them that I acquired the receipt and returned to North Olmsted, OH store with the club. I applied part of the balance to a new pair of shoes. They did not have the club that I wanted but the employee in the golf department told me that I could use the balance from the return online to purchase the club and pick it up at one of the with no shipping fee. The next day I tried to do this but was unable because it was a merchandise credit. I called the contact number and was redirected to customer service. After a ten minute argument with that person, I demanded to be transferred to her supervisor. She refused to transfer me twice, telling me that I would just get the same answer, and then put me on hold. She just kept throwing out the "corporate policy" excuse. When she came back she asked for my address and agreed to send me a gift card. I wasted a total of three hours and forty miles of driving because I was misinformed twice by the store employees. Dick's is just another big box store that is driving jobs out of the US and into China with lousy customer service and a poor corporate structure that prevents it's employees from making good customer service decisions when given the opportunity. This is my last purchase as Dick's.

Dicks Sporting Goods, hmmmm they got the first name right! I was a vendor for one of their stores for years. Now it seems they totally forgot who I am and have not paid me for four months! Repeated calls to corporate were No One picks up the phone or returns a call. Do yourself a favor and shop anywhere else.

Actually, zero stars. I spent several hours trying to locate a particular pair of shoes in a particular size for my daughter. Called a bunch of Dicks' stores and after a 10-minute hold at the Easton, Columbus, location was told that they had them, right size, etc and would put them on hold. I drove 1/2 hour there, purchasing $70 worth of gift cards at my local grocery store on the way. Waited 10 minutes for assistance; the size they had put on hold was incorrect, waited 15 more minutes for assistance and was then informed that they don't have the right size. The gift cards are non-refundable at the grocery store, and neither the store nor Dicks Headquarters "can do anything, so sorry." I don't ever have a need to shop there, only did this time because I was told they had the shoes! Hey, glad I don't have stock in Dicks... So, I'm going to turn this into something good: buy some footwear to give to kids in need (and take it as a tax deduction!) Boooo! bad Dicks!