Dell Corporate Office & Headquarters

Well I should have known better but I got sucked in again and bought a Dell. A brand new XPS 8300 i7, 1.5 TB, 8 GB DDR3, the works. Two months later, last week, my desktop screen became un-usable. I could not click on any icon nor could I click on a blank field to right click. My first instinct was to call the, and I use this term very litely, Dell Technicle Support Team. What a damn JOKE!!! And I paid for 3 years of there incompatence. Not only did they not fix the problem, they tried to sell me software insurance for $249.00. And that was a Manager! After having my security software techs work on it for almost 4 days, and my internet providor work on it for 3 days I, quite unexpectedly, solved the delemma myself. On the very bottom right hand corner of the screen there is a rectangular box. When clicked on, one can, if one chooses too, LOCK OUT THE DESKTOP SCREEN. Why on Gods green earth, after explaining the symptoms, was I not told about this! Was it Laziness or incompetence. I'm leaning toward the latter. In either case, as God as my witness, I will never, ever, ever buy another dell.

I have ben turned down from dell for a credit line.When I call them back looking for an answer for what credit score or there requirements are I get no answer.I have made over 100 calls and they don't know or hang up on me.Somethings not right here.I just got a new home on first time buyer,a new car & a credit card.

Worked in business sales for several years. Dell is only concerned about money. Was informed by management to have customers purchase cals each time new server operating system was introduced. I discovered only different year classification OS required new cals, while selling new cals amounts to $500 to $1000 new revenue per day for me alone. How many employees does Dell have in sales? Outsourced attendants were nice but a few customers had emotional issues just like the outsourced help.

If you want your blood pressure to go thru the roof call Dell's customer service. I spent hours on the phone with them and got nothing resolved.You be lucky to understand anyone in customrer service, most times it has to repeated. I got so discussed that even though I had a warranty I went out side to get it fixed. DON'T BUY A DELL

I can't even go into all the horrors I've been through with Dell. What happened !! Bought Dell's for years and now sorry I didn't get a Mac. I have a long letter on the way to the complaint department at the corporate headquarters because it would take me another hr. to write down all my experiences. Bad equipment/bad customer service/rude employees on and on and on.!!!

Sorry but Dell you are a minus 10. Just last week I had also had a 2 hour experience of speaking with non-english speaking idiots. I asked for a manager 4 times. Finally getting an fool named Oscar, supposedly a supervisor who could care less that I had a problem. Maybe if this was America we were speaking to and not a country that disrespects women I would not have been spoke to in the manner that I was. I told him I am 61 yrs old and I am very careful with my things, he could care less, I was still spoke to with disrespect. My laptop is only 5 months old. The screen broke with a little pressure put on the frame with my thumb. They sent it back to me because I am not giving Dell another dollar of my money. I was told by an office depot person I can by a screen and have someone put it on for me. I guess I'll try that until something else goes wrong. DON'T BUY DELL!!!!!!!!!!

WHY THE AMERICAN PEOPLE HAVE FORGOT WHERE THE ORIGIN OF ENGLISH LANGUAGE LIES???? THE ENGLISH LANGUAGE THAT YOU THINK IS THE PUREST OF THE BREED HAS ORIGINATED FROM THE INDIAN NATIVE LANGUAGE SANSKRIT. WHEN WILL YOU PEOPLE GET OUT OF YOUR EGO AND START CONSIDERING THE WORLD AS ONE RATHER THAN ISOLATING YOURSELVES AS SUPERIORS???

I would give it a negative rating if that were one of the choices! I purchased a Dell Laptop on 11/27/11. On that date Dell was offering PhotoShop Elements version 10 with the purchase and also a $125.00 American Express Card. Received the computer on 12/08/11 along with PhotoShop Elements Version 9 and no American Express Card. I have contacted them every day by phone and e-mail trying to get this corrected - to no avail! I have talked to so many people in INDIA none of whom have been able to help, they only repeat constantly "Thank you for choosing Dell", and "I am sorry." I cannot find any phone number that will connect you to the Corporate Headquaters in the United States. I would NEVER buy another Dell Computer. I read on-line that the state of New York had a class action law suit against Dell a couple of years ago. Shouldn't that have been a wake up call to Dell? I cannot get any information of either correcting the errors in my order or even how to return the whole order. If anyone out there can help, please post suggestions. I have heard this called Dell Hell, it is, and I want out!

I CAN ONLY AGREE WITH ALL THE OTHER REVIEWS. I WAS MOVED AROUND UNTIL THE MUSIC ENDED AND A VOICE SAID "PLEASE HOLD" OVER AND OVER. I HELD FOR SOME TIME AND REALIZED THEY WERE NEVER COMING BACK - THIS IS THEIR NEW END OF THE LINE. I WAS TOLD BY ONE OF THEIR TECH'S THAT THEY DO NOT MAKE PRODUCTS AT DELL AS GOOD AS THEY USED TO AND I SHOULD INVEST MORE MONEY IN AN EXTENDED SERVICE AGREEMENT. THEY DID NOT PROVIDE WHAT I PAID FOR IN THE FIRST PLACE - WHY SHOULD I SPEND MORE MONEY. THIS IS NOT THE DELL THAT I USED TO DEAL WITH. I NOW KNOW THAT "PEGGY" IS NOT FICTIONAL.

Dell sucks, they out source all of their costumer service and i have been a loyal costumer for over 20 years but no longer will i use any dell products. Spending over $5,000 with dell and after a printer breaks in less then a month of use i call support. They are lousy and rude. The fail to do simple things as asked like wanting to speak to the manager and tell me that to fix anything i have to pay around three hundred dollars. Then after fixing the pronlem myself i find out that they lie to me and told me i had a virious that never actually exsisted. Dont use dell products of any kind because costumer relations dosent exsist.

Wow, I was trying to find an email address to complain about the rude customer service I got when I called Dell, but I see it is a common thing and I couldnt find even an email address. They have nice English speaking reps when you call with questions before you buy, then after you buy, they have VERY RUDE, english is not my first lanquage reps after you purchase. The guy in tech dept. wouldnt even listen to me, he wouldnt stop talking and all he wanted was my credit card for $250, otherwise he wouldnt even listen to what I was saying, just kept interupting and going on and on and on about how he can help me, for $250.00. when I asked him the phone number for McCaphy, he got even more rude.

I can't believe that I did not see this site before I brought my Dell computer. For me it is not the merchandise because I own a Dell Laptop, had a Dell desktop and just purchased another Dell desktop. My problem is the customer service and for me this is just as bad as poor merchandise. I WILL NOT PURCHASE ANOTHER DELL PRODUCT. Reason is that I do not spend my money and get this kind of service. As like the other post, I have talked to everyone in India with NO results. I have been waiting for my refund for 3 weeks and the most annoying part is that they are reading from a script and so everyone tells me the same thing with no results. I am very frustated because the Dell Corporation is making a lot of money and providing this kind of service. I am currently on HOLD which will result in either them hanging up or me. I may have to take this money has a lost. Leason learned. I hope that no one else has to go through this and hopefully they will see this site first before purchasing from Dell.

I just got done a two hour session with their customer service reps. They have outsourced the function and I could not get any satisfaction. In short they sent me two printers and one of them did not work. We worked with their technical people and got one to work and the other we were trying send back. This clearly the worst treatment I have received. I am a customer who spent over $120,000 to upgrade my office system and decided to upgrade my home computer and none of this meant a thing to the robotic answers I was receiving from the customer service people. I will be doing the following tomorrow. Filing a small claims action in New Jersey superior court. I will be making a complaint to our county comsumer affairs department. I will be contacting Channel 3 news reporter Jim Donovan 3 on your side. I will be mailing the printer back to Dell corporate headquarters in Texas and pressing my complaint with Visa.

Rateing should be minus 0 , Dell has gone to the devil! All you can talk to is a bunch of cheating, dumb muslems who hate the U.S.A., Mr Dell has enough money that he does not care who he hurts, he has to know what is going on, he cannot be that dumb. When all of his work was in America it was OK, now like all other large companies he has sold us out for the love of money. Let us all ban Dell.

Does anyone know if there is a class action lawsuit in the U.S. for the Dell 1535? I've read a lot of things on the internet and the problems are all the same. Any reply is greatly appreciated. Customer service is the worst in the country. Horrible. Give people the run around long enough, frustration sets in and we end up buying a new laptop.

Buy an Apple computer they are a thousand times better than any Dell Computer.Michael Dell does not care about his customers the way Steve Jobs did . BUY AN APPLE AND YOU WON"T BE SORRY!Steve Jobs was right Dell computers are uninnovative beige boxes only now they are black and they are still crap.Steve Jobs will always be considered a GENIUS and Michael Dell is a peddler of crap!

Warning!!! If someone is handing you a Dell Computer freeeeeeeeeee of cost, DO NOT accept it. It will be like devil worshipping, as you will lose your soul trying to get them to help if you have a problem. My nephew bought a Dell XPS 15Z the very day it came out in May of this year, and his life has changed dramatically since. He has been spending countless hours on the phone with Dell customer Service Agents in INDIA-can you imagine trying to explain a problem to someone that does not even understand what you are saying?-and Dell Computer Technicians have basically moved into his house under the guise of fixing this laptop that began malfunctioning two and a half weeks after it was bought. New problem, 5 attempts in two weeks. Each time a Tech comes he exacerbates the problem (breaks something new, leaves a wire loose, takes away a piece of the machine, etc.) The latest attempt resulted in the keyboard lights coming on but keys do not work. Dell refuses to replace the computer with a new one and also refuses to refund his $1,300 even though it is very clear that they cannot fix it. I know that this is a multi-million dollar company and my little voice might not be loud enough to get their attention, but if i could save just one person from falling into this same trap, my job is done. Go to ecorporateoffices.com/​Dell-1550 to see all the NEGATIVE reviews from angry customers that have suffered even worse than my nephew has. Make your own computer out of zinc and old wires from an old radio, if you must, but DO NOT BUY A DELL!!!

I am trying to get in touch with a sales manager to get a quote on an SMB solution. I don't have his number, only his name. Dell apparently doesn't have a phone number to their corporate office so I can ask for him directly. Instead I was passed to an SMB customer support line where I waited on hold for 5 minutes and was then hung up on by someone who literally picked up the phone and immediately hung it up. Good job Dell. From what I've seen on this message board, I don't think handling millions of calls will be a problem for you in the future.

I will never buy a Dell again! Worst customer service EVER!!!! I will let everyone I know the horrible experience I have had with them. They have sold us stuff we don't need and in this last case I haven't even received the software they charged me for. My daughter has had her keyboard fixed twice now and it keeps freezing up. I am currently on hold for what is going into my second hour. I have spent about 7 hours on the phone (90% of it on hold) in the last two weeks trying to correct a problem. I in shock that a company who treats its customers so poorly is still around. DONT BUY DELL!!! I never write reviews but I felt in this case I absolutely had to.

Whats up with dell transferring you to about 15 different people and about 3 hours on the phone until you finally get connected to the right dept only to be greeted by a rude indian who is only trying to get you off the phone...dell failed to repair my XPS M1710 3 TIMES IN SUCCESSION ,the rude indian supervisor bluntly told me they cant repair my laptop my warranty still have in excess of 200days now i paid for warranty and dell cant repair it...WE NEED USA CUSTOMER SERVICE NOT RUDE INDIANS...THAT WILL BE DELL ULTIMATE DOWNFALL SOON...CHECK ONLINE YOU WILL SEE 90% OF DELL CUSTOMERS COMPLAIN OF THESE RUDE INDIANS.