Cricket Communications Corporate Office & Headquarters

I would like to receive clarification of the return policy. I purchased 3 Huawei phones from a Cricket location at 444 N. Mannheim Ave, Hillside, Il 60162. Two of the phones so far are working great. The third phone is the main line and on February 24, 2012, while charging the phone went dead. It would not charge nor stay on. On February 25, 2012. I returned to the location where I made the initial purchase and was told that I could not exchange my telephone for a BlackBerry Curve 8350 until I went to the corporate office and had them determine the cause of the damage to my phone. Now, it was small dent in the front of phone ( I purchased a hard case for my phone) and was told that it was not in "like new" condition. I argued that it would have some wear on it due to the fact that I have had the phone for at least 20 days. Needless to say the young women directed to me take the phone to the corporate office located at 4728 West Cermak Road, in Cicero Illinois. There I gave my "old" phone to Robert and he told me that all he could do was switch my "old" phone for the same phone. I asked him why I could not select another phone since I have been without one for three days and he told me that he did not know. I asked him if it was a separate return policy and again I was told that he did not know of one. Robert took my old phone and gave me another and then proceeded to tell me that now I can not take this phone and get the BlackBerry Curve 8350 as I originally requested. I have called and tried to contact someone to explain the RETURN policy to me. I would like clarification as to whether or not I can receive the BlackBerry Curve (which I would have purchased originally had the store had them, as I was told that she did not have any in stock, and that I would have to pay for the phone outright, an additional 49.99). What I would also like to know is why three store clerks would tell me something different. One clerk had the audacity to tell me that I should have gone to another location so I could have gotten better service (Robert). I would like someone to address the issue of not being able to utilize the 30 day return policy without interruption to my service, my inconvenience of traveling to alternate locations, and the inability to speak with an individual with my concerns.

I bought a Huawei Mercury on Feb 1st 2012 @ corporate store on the Gulf Freeway and Monroe in Houston Texas.The phone suddenly two days later had two line verticallly on the face. So I took my daughter tom the store where we purchased @ $298.00 cash. Wendy was the associate to help us? She was no help,she lied and said I should come back on Monday to talk to an manager....She lied to us. Monday we went and no solution to the phone being switched out.That was on the 10th of Febrary.And another associate named Mike said to us and promised to have a phone on the 20th of febrary. We went on the 20th and Mike said the phones came in on the 16th of Febrary. we said whats going on,,,, you told us the 20th Mike. He avoided our questions and no answers period. today is 2/21/2012 and no phone for my daughter,she is very upset at Cricket for not helping us. So I feel very betrayed on how Cricket treats A Customer Of 8 years. Cricket Customer Be Careful Cricket Is Two Faced. Taking your Money and Customer Suffers getting no Assistance Period. Terry Vasquez

i got my new android phone about a month ago and it was great then 2 week later the wi-fi stop working and i took into the store i bought and the looked at it and said that i plug my charger in was slightly damaged and that was why the wi-fi wasnt working could you tell me how me pluging the charger in could effect the wi-fi. basicly they told me i was screw because they was going to replace it and i would have to use my insurance to replace it and there company policy was that they could run there finger along the phone and find any defects the are to refuse replacement i cant beleive that your company treats customer that have been with your company for 10 yrs if you would like to reply to this fell free to call me at 316-871-6022 thank don

Okay, I own a Huawei Pillar. I tried to Bluetooth about 5 or 6 audio files to my phone simultaneously. Rather than going to my audio folder, they went into my text message folder, and became invisible, rendering me incapable of locating them to delete them. They've taken up my entire phone's memory, causing me to delete nearly all of my contacts in order to continue texting and using the internet. Also, when I purchased my phone, I bought it brand new, and even though the vendor I purchased it from(this was a liscensed dealer) did not tell me my phone lock code, the last four digits of my phone number and "0000" and all other obvious codes did not work, so I cannot even restore my phone to it's factory settings. I would seriously like some help with this issue, contact me at (267) 271-2847 with any advice.

i woke up this morning with 248 extra contacts in my phone online backup has crossed my line with someone elses when i called customer service i was greeted with idiocracy and stupidity and foul language never spoke with anyone so stupid he told me i added them in my sleep lol he would not let me speak to his supervisor nor give me his id number lol cricket is a joke cannot believe i paid them for soooi long they will be losing two lines not one im a multi line holder lol crickets sucks!!! and i hope they stop crossing lines

This is unacceptable. I had disabled my account back in December of 2011 since I had gone with a new carrier. The customer service person that I spoke to tried to keep me with Cricket by giving me coupons and what not, but there was no way I was coming back since I had already signed a 2 year contract with someone else. I thought everything was fine a dandy. My friends phone broke, and since he was on Cricket, I decided to let him use my old phone. He goes to get it on his account, and the people there say that it's attached to my account still. I told him that I disabled my account, but decide to dial up 611 anyway, and it says that there is no account with that number. So I log into the site to try and deactivate it AND I CAN'T DO ANYTHING WITHOUT FIRST MAKING A PAYMENT FOR SOMETHING I'M NOT USING. So fine, I call the 1-800 number, and low and behold, I STILL HAVE TO MAKE A PAYMENT. Your service is crap. You entrap people into staying with you, and give no easy option to get out. So much for "no contracts" right? P.S I can't even change my password online without having to make a payment first. Good job guys, time to punt this phone off the freeway.

I have been to four criicket stores to pay my bill...hoping to find a knowledgeable pefrson to explain how do I logout of yahoo mail on cricket. I can't even send a new email from my yahoo email account. Nobody can tell me how to delete cookies. I keep getting 'you cannot open another page you have a limit of 100 paged. When I delete an email it stays right there taking up space on my phone. I have read every word in the little pamphets not a word on how to use this phone...

This is the worst phone/network ive had in my life. I made the mistake of porting my number Jan. 2011 from At&t to Cricket. Not only did Cricket not have to provide me a number nor did cricket provide me with any service. I havent been able to receive pictures since Oct. 2011. Despite my continued calls and volleyed back n forth between a corperate store, Georgia Ave NW,Dc, and customer service as of this date I still cannot receive pictures. Ive been told that.higher technical.support would contact.me needless to s ay they havent. Since the start of my service I have had to change phones six time due to either the crappy phone or the crappy network. Far too often, as resent as lastnight, I wasnt able to get online or make a call. Watching a video that I recorded with my phone wont play without freezing. Youtube isnt an option. The sales rep assured me that I would be able to view videos youtube to be specific. I have to dial a number at least three times to make a successful call. Yet I pay my bill every month because now I have to buy a new phone to opt to go to another provider. The corperate office number ask if you want to leave a message then tells u its not possible at the time. Customer service is based in Argentina and nobody speaks English clearly. Most of the call is spent with me asking the rep to repeat themselves. when attempt to send a text, go online or receive pictures I always get a pop up message that states, (the network cannot perform this action at this time). Given all the bad reviews the law suits should be coming soon for breech of contract at the least. Cricket has agreed to provide particular service for ouragreed dollar amount. Thats a breech of contract if they arent providing the agreed service. Despite all of this mess, my bill is due on the first of the month and on the third Cricket has disconnect my service and has yet to credit my account for all of this. Soon as I can im going back to AT&T and im taking my number back to the network that gave it to me. Simply a matter of time Cricket. Cant wait for your demise, u cant possibly last with this all around terrible network & cutomer service.

What a scam on my ckicket phone the keyboard does not work, I topped up and got a message saying I was topped up, but still can't use the phone for the 454545 message code.you can't even get any customer service. Do not buy a cricket phone, do not get involved with this company. This is by far the worst product/company/customer service I have ever encountered. The real rating is far below one star. Negative stars. I am getting out of this nightmare asap. The disclaimer says this site is not used to contact cricket corporate, yea no kidding, there is no way to reach them. Step up your phone service with 2 cans and a string.

i am having problems with my phone? when people call me they are broken up. i was told by the tooele utah office that it may be a cell tour interferance. now i know they also said that they had many-several complaints about this with other people from tooele utah i use my phone for my business and i'm losing money everday its out. so when is it going to be fixed? and since i am not using my phone do i get a credit for not being beable to use my phone? i pay my bill faithly for many years and its not right i can not use my phone......please notify me in writing at heidi.swartz@hotmail.com to answer my request or contact me at 801-654-9131 my cricket number.....thank you heidi

02-09-2012 Dear Cricket Wireless, To Whom It May Concern as a loyal a dedicated customer since you debut here in Fresno for well over 10 years I have never been so disappointed in your service. The first couple of years the service was great, but as the years went on service and/or customer service got really crappy. I have had a number of issues with phones and/or customer service reps, one store in particular here in Fresno, Ca on Kings Canyon Road it’s a full service center. Any and all phones and/or assessories I have purchase there have giving me nothing but problems and/or disappointment leading me to think of switching service providers, because rep are not willing to help me with issues. One incident in particular about 5years I purchase a phone, no more than a week later it some how it start deleting all my ringtone that I’ve purchase, incoming calls go straight to voicemail. Reps told me to stop downloading ringtones, rein busted me for the lost, rebooted the phone, the problem never really got taken care of. Ended up riding it out until I could purchase a new phone witch wasn’t all that great. I do have another line switch is an simple basic line for my child it gives me no problems at all, but the more high tech I went with my line the more discourage and disappointment I got in the service, considering getting a new service provider for cell phones. This is going on to this day I’ve purchase an android at a different location (Kearney Palm Shopping Center) here in Fresno, at once I was convince I was the dummy in the phone was the smart one. But now without a doubt I know I’m the smart one, the phone on the other hand not so smart, at one time I couldn’t get the Wi-Fi and/or Bluetooth setting to go and stay off, reps told me it was a manufacture problem to bring in the phone switch I did, all was done wa

Worst of the Worst. Lowest of the Lowest. Cheapest of the cheapest. The most incompetent, careless, non customer service business with and EIN. I suppose there wasnt an emphasis on delivering superior customer service to consumers nor does the customer come first.

costumer service is really bad they dont help there service sucks and cant wait till i find a better services with some one that can help i will not recommend no one to cricket ..... english speaking people would be nice cause no understands me at cricket

I have purchased 3 $10 top up cards and only one gave me the $2 a day plan I have set up on the account the other two took $4 and did not allow me access to see why I am losing this much on a $10 card. I expect to get what I pay for. Why make it so difficult to get a credit when its deserved. You make it immpossible to get through you even tell your reps to have us select options that purposely direct us to no live assistance. I am paying double what a regular cricket user would so I would expect even better service. I WANT A CREDIT OF $8 ON MY PHONE THIS IS BS YOUR COMPANY DOESN'T AGREE TO BE FRAUDED BY IT'S CUSTOMERS CRICKET DON'T FRAUD ME. 503-847-7961

I have been a Cricket Broadband customer for at least 3 years. I have had no problems, until this last year; when I upgraded to the best prepaid broadband you have. Ever since then, it's taking longer and longer for them to activate my account or whatever it is you do so I can get online. First, it was three days, the next month, a week, the next...two weeks...this month, I have barely been able to get online at all. Pages are taking between 5-12 minutes to load and forget about videos or gaming. I have talked to reps and supervisors until they are coming out of my ears. They all tell me the same thing, "Tomorrow is the day that Cricket resets everything." Every day, the same story, every month, the same old song. You can't contact anyone via email as it says numbers are invalid. You can't talk to support online as there isn't any at all. Every month I'm going to leave Cricket and every month I'm talked into staying. I pay for 7.5 GB of data each month and I truly believe they are cutting me off at 3 GB. This month, I had 5 days of tolerable service and nothing since then. No one seems to care or will help. If I'm not satisfied that I'm getting my full data service that I pay for and reimbursed for this month of the slowest, saddest service you ever saw; then you will lose a very good Cricket customer.

Cricket sucks...I bought the Muve Music phone especially for the music part of it. I paid for the following month, in a nut shell the phone/text works but the music portion does not. Per customer service reps I had to wait 24-48hrs to activate the music portion. Well here I am 10 days later and the music still does not work. Connection keeps saying "your service has expired." Everyday I have contacted that 1-800-Cricket number and get the same runaround..."we are sorry, we will correct the problem in 24-48hrs!!!"Spread the word...CRICKET SUCKS!!!!

I just got off the phone with a Cricket Representative located in the Phillipine's The reason I contacted them was because I was over charged. I was contacted back in November that I would be getting one month of free service in December. I then received a text in December that my bill was $0.00 Yesterday I received a text that my bill is $384.00 but when I called Cricket they informed me my bill was the usual $175 that I normally pay. I then used the *pay and paid my bill. I then received a text back that my account was charged $384.00 Now I'm playing hell trying to get my account credited back. This is leaving me in a bad financial situation due to the overcharge and I'm being told by the Cricket Idiot that it will take 2 weeks to credit my account. I have checks that may not clear due to this and if that is the case I will seek legal remedies.

I check into a cricket corporate store located on west 87th st in Chicago Illinois. I was there to purchase a replacement cell phone and was instructed by a call center representative to visit a corporate store to provide them with my insurance claim number in order to obtain the replacement. After waiting for 1 hour and 30 minutes, the store manager announced that their system was down and that they could no longer assist the customers. We were nonchalantly told to come back tomorrow. My complaint is not about the system failure, which happened conveniently after that store closed at 7p.m, but the store manager and her attitude, poor customer service skills, lack of empathy for the waiting customer, and overall professionalism. The store manager works the evening shift was asked if we could be accommodated due to the system error seeing that all of us had been waiting for all most two hours to be serviced. She was asked if the names of the customers would be taken and giving priority service when we returned the next day so that we would not have to spend 2 more hours of our time waiting in line for service. The manager replied “NO” in a firm tone. We were not giving any compensation for our time, even the satisfaction of being serviced was taken from us due to the “system failure”. THEN, I called the 1-858-882-6000 line in an attempt to speak with a supervisor after being transferred to 2 different people that were not supervisors as I requested I was told that they were ALL in a meeting that I could share my complaint with the rep. and she would make a note on my account…that does nothing for especially when I want my complaint to be heard by someone with the authority to take action. As a paying cricket customer it is very important to feel appreciated and to be provided with quality customer service if it were not for the customers that unprofessional, neck rolling, hand gesturing store manger along with other employees of the corporation would not be employed. Honestly, her behavior was unacceptable I definitely intend to disconnect the line that I was seeking to obtain a replacement phone for because I refuse to return to that corporate store location or call in for that matter.

I purchased a laptop for my grandaughter for Christmas. After Christmas my daughter purchase a broadband stick for my grandaughter to have access to the Internet. We both made these purchases so that my grandaughter could keep up in school. Upon looking at the Broadband stick which was white, I told my daughter that it did not look like mine and I thought it was an old one. On January 25, 2012 when my grandaughter got ready to do a school project and my daughter had just made a payment (wow)their Broadband no longer worked, exactly 31 days after purchase. She called the store where it was purchased and was told that its just like buying a used car after 30 days we don't cover it. On January 27th she went to the store. They would not refund her money, give her a new Broadband stick or would they return the money she had just submitted earlier for payment. I have tried calling this store several times as of yet no one has returned any of my calls. The store is located at 3134 Kathleen Avenue, Greensboro, NC their telephone number is 336-834-1076. In today's economy how could a large corporation as yourself not stand behind what you sell. My daughter is a single mother trying to do the right thing for her child to be able to keep up in school. I have also tried calling the corporate number and left messages. Someone should check into this as quickly as possible. I do plan to take this further, if I have to. Your customer service is no help at all. I have had warranties go out on major items past their date and the manufacturer was still willing to assist. I plan to report this to the Better Business Bureau as well as to the State of North Carolina, if something is not done about this situation. I referred my daughter to Cricket for Internet service. If Cricket does not do right by this situation, I plan to drop your service and let others know about your service or lack of.

Bought a zio in september 2011. Had issues with it in december 2011 and was able to warranty it for a replacement. However, I was told they didn't have any zios so I would get an hauwai ascend with android 2.3. I took their word for it, paid the $20 and left. When I finally had time to look through the phone, I found out I had been ripped off. The phone they gave me as a replacement was running android 2.1 and had a smaller processor then the zio. I went back and questioned why they would give me a downgraded phone and was told it wasn't a downgrade. bullshit!! What the hell is a downgrade to those people??? I paid for a phone that had android 2.2 and now I'm stuck with a pos ascend!! Oh, I almost forgot, they said they could get a zio but I would have to pay another $ 20 and they wouldn't wave that fee for me. Talk about adding insult to injury. All I want is a phone with android 2.2. Idc what kind as long as its got that. Come on guys at corporate. Help a guy out.