Bob's Discount Furniture, LLC. Corporate Office & Headquarters

I bought a couch from Bobs and do not even have it yet. I am finding it impossible to get it delivered - really makes me happy that I paid $100 for a delivery fee... There is no guarantee of when it will be delivered and I am asked to take the entire day from work to wait for delivery... so, pay $100 for the delivery AND take the day off work... for ONE couch.. not to mention - Good luck getting someone on the phone to help you, I have been put on hold numerous times for extended periods of time and there is "nothing anyone can do to better accommodate me" I will never buy from here again.

I haven't purchased any items from bobs and I won't thanks for nothing. Should be sobs instead of bobs

Bought a bedroom set, living room set, and a dining room set. IN january 11. They are all in poor condition and i am a clean freak and take care of everything. Have callled about my good proof warranty and every person i speak with acts as if it doesnt exist. my couch has a big tear where the seam is and we barely sit on it. DONT BUY HERE

The only reason why they are a 1 Star is because there is no 0 rating...They were to bring out new furniture today to replace the broken mismatched furniture that they tried to cover up with some type of magic marker. And when they got there they had no new furniture, they thought this was just a pick up? After I had already talked to them, and they explained how they were going to have a MANAGER look it all over before it got on the truck??? BOB you stink and so does your stores...Go to Raymore and Flannigan or anywhere else, you will pay more but at least you will have peace of mind not to deal with incompetence!!

I arranged for customer service to visit my home to inspect a "failed" Bob-O-Pedic mattress. I requested early morning due to work restrictions, however, received a message on my answering machine that someone would come between 11am and 1pm!!. After extensive discussion with customer service, I could not get an earlier appt so I stayed with their original appointment and had my son stay at my home. He stayed home from work waiting, and missed a dr. appt but BOB'S NEVER CAME!! Bob's stated that there was a "mis-communication"!! I then asked them to get someone, anyone out to my home which of course they could/would not. They stated that their technician was "released" for the day!! I stressed that the mattress was very uncomfortable and this issue needed to be addressed immediately, however, my issue clearly was not a priority with Bob's Discount Furniture. This is very disappointing as we have been customers for many years and have made several purchases. Expected better.

Please disregard my earlier comments. After the problems today with my customer service appointment being accidentally canceled, I of course was not happy. It is difficult to arrange time off or to arrange someone to be at my home. After contacting Corporate Headquarters I was able to speak with "Michael" at the in Customer Service who immediately worked on my problem. He arranged for a customer service rep who was not scheduled for my area to go to my home today and my problem is resolved. I should have waited before commenting. Can't ask for any better service. The people who stepped in to help me were genuinely apologetic and taook care of this for me. Thank you so much. Barbann

I purchased furniture a couple years ago and with it i purchased the GUARDSMAN GOOF PROOF PROTECTION. I had to file a claim as the table fell apart for no reason so I filed a claim. I was DENIED any coverage because I did not submit my form within 10 days of receiving it! This is an outrage. WARNING, DONT BY THE PROTECTION COVERAGE, MOST OF THE THINGS ARE NOT COVERED AND THEY FIND OTHER WAYS OF DENYING THE CLAIM IF IT IS A COVERED LOSS---Bobs Furniture is junk and I would never recommend it to anyone!

I am so disgusted beyond belief with this corporation. In March of 2011 I bought my living room & bedroom set spent well over 3000 in the store only to have broken furniture within the year. They are rude, the technicians are not educated as to what is considered manufactures damage and accidental damage. I have been back and forth with Bob's and Guardian Insurance in reference to my furniture and I am completely annoyed. DO NOT SPEND YOUR MONEY WITH THEM!!!!

I tried to purchase a dining room set online and the online system was down from what it said. I then called the portland maine store and ordered the set over the phone. the next day i see my account was charged for the online order as well as the phone order. as times are tough and i dont have alot of money this put my account in the negative( thank you BOB ),,, now i have to pay a late fee and wait 5 to 10 days for BOB to give me my money back,,, the people in the portland store that handled this were no help at all and made me feel like they didnt give a hoot..guess this is what happens when you deal with BOBS ,,,, I promise to spread the word BOB thanks for nothing,,,,yours truly,,, the guy without a table

Worst place ever to buy a mattress, they don't stand behind what they sell. In April of 2010 we purchased a king size bob o pedic lite mattress, 8 months later it had a hole where i sleep, and my wife rools into me. So i called for service and the tech showed up and aske my wife if i was a big man and to turn the mattress to her side, i dont feel 220 pounds is to big for the mattress and there is no weight limit posted on the mattress, he told my wife also that the hole was not deep enough yet, so that allowed bob's to get bout of the first year warranty, now it is just the manufactures warranty for 15 years, this place is a joke and a scam, the store i got it from was totowa nj and they were not willing to help, this is the worst mattress i ever bought and will be contacting the bbb with my issue of no one calling me back to take care of this issue. I would not send any one i know to this store they suck and so does there product.

on nov 19,2011 i buy a bedroom set.everything was looked good until i saw first a big scratch at the chest,since there i was no more happy,a couple minute later when the service people going to install my foot board ,the screws was missing and then from there i was ready mad.they can't install my bed set cause the screws.we made an arrangement for the next weeks coming,ok this is the best part,i had to wait 3 weeks for the chest and i month and half for the simple screws for my foot board,so agree with that althought it was mad, so,when the day coming to bring the screws back,the install people ask me for the screws ,you can image how i feel that day,no screws again, i spoke with so many supervisor and i can't belive they don't do anything.i ended to send everything back just for a simple screws.can't belive they can not do nothing to taker me.im a costumer of them but with this im very disapointing ,bad service,costumer service with bad attitude,never see a poor company like bob,they don't know how put costumer happy,they just want you money,after they get you money they don't care about you no more

On 3-11 I purchased a dinning room set with the goof proof.I had nothing but problems with the furniture since day one. My daughters bunk bed came in crack and my dinning room set was not deliver completely . The bunk bed was replace after the wrong item was sent twice. The dinning room set was a different story. Once all the item were deliver a few weeks down the road the chairs kept falling apart and the top of the table kept chipping off. Bob’s kept sending out their technician to repair the items and finally the item was replace not once but twice. But that was not the end of that story the dinning room set had to get switch with a completely different set. Currently the new set is also made out of a cheap material. The technician has been at my house twice do to the poor material use on the chairs. I have leather chairs in which the leather cracks and splits open. I was told by the technician that if I moisturize the leather the warranty won’t cover the chairs, in which that makes no sense at all. Hopefully this will help when considering purchasing items from Bob’s furniture!!!

I really disappointed with Bob's furniture service. I bought furnitures on Oct. 2011 and they delivered Oct. 20th. One of my furniture defact and delivery guy said it is going to make reschedul for delivery and he leave at that time but no one call me until end of Nov. 2011. I waiting more than 1 month but onbody contact to me until I call them. Anyway I made reschedule time without angry and they going to came back on Dec. 24th 2011 but they bring to another defact one and they take it again. They said they going to contact to me but until today onbody contact to me so I call customer service again and make reschedule time by myself. I bought furniture 3 month ago and I didn't got it until today. I couldn't belive it. I really disappointed with Bob's furniture. I not going to purchase of Bob's furniture again.

Reading these reviews makes me feel a bit better that I am not alone. I purchased a coffee table and 2 end tables from Bob's. The coffee table had an imperfection and we called to have them replace it. The delivery men arrived on Christmas Eve. I inspected each piece, which seemed fine. They assembled the table and left. When I went back in the living room I realized the table was much too high. They put the the wrong legs on it (they used end table legs). I quickly called and they refused to come back. I was having company both Christmas Eve and Christmas Day and the table looked ridiculous. I spent 2 hours on the phone trying to fix it and got nowhere and had to settle for another date for the exchange. When the new date came, the delivery men came with no table or new legs. Their order said "assembly only". I now have a 4th day to have this table delivered. I have wasted hours of my time on the phone and waiting for delivery. I have also made three requests for corporate to contact me and have never heard back. I also have 2 calls in to the store manager and never heard back. Never again!

I never read the reviews beforehand. I went to the Bobs in NYC and the sales associate was SOOO GOOD, PATIENT, really got to know what I was looking for and made me feel like a welcomed customer. Not pushy at all or making me feel rushed. I feel bad that I cancelled this whole order because he was great! So the problem... I ordered a bed frame and love seat. The loveseat had to be ordered in the color I wanted so it would take about 3 weeks to get. About a week later I changed my mind about the bed. I get a call on a Tues confirming my delivery for the couch, I take the whole day off from work knowing that deliveries are usually not between the hours stated. So around 11:45 I check the status because I wanted to step out of the apt for 5 minutes and didnt want to pass them in the elevator (we have 4). It said my couch was delivered an hour earlier! I called and said I have no couch but the computer says it was delivered. They call the delivery people and say I am next...about another 1 1/2 hrs... ok thats fine. Then around 2:30 I receive another call... my couch isnt even on the truck for delivery!! They dont know what happened, something about a line item being frozen and I explained I cancelled the bed and he says yea maybe thats what happened. Although I said, so why did I receive a confirmation call? They offered to deliver it in another week but I could count that it would be indeed on that truck and I cant just sit around taking days off from work hoping. If I wanted a weekend, I would have to wait another month!! I cancelled the whole order and went down the street, bought a couch for 100 more and delivered the same day!! What a disappointment. But the sales guy was very good.

Never buy from Bob's! We ordered a sofa/loveseat set from North Plainfield, nj store in November 2011, and 2 months later they still have not delievered the full order. They setup deliverys then call the day before (or morning of) to tell us it has been backordered again. Then when we asked for a refund they took 3 hours to even figure out what they owed back then refused to refund our money until they picked up the one piece they actually delivered. Then they missed the pickup day after scheduling it and rescheduled it a month later. Its a scam to keep our money as long as possible. Also on the piece they did deliver it was very poorly constructed, it squeaked when you sit on it, and the cushions didnt even fit properly with gaps in between parts of them. Horrible company, horrible customer service, and horrible products. AVOID completely!!!!!!

I ordered furiture for my kids bedrooms..2 dressers and a stand alone mirror.. Well the dressers where delivered and put together and placed in their rooms.. Everything looked great.. Then I looked in one of the draws on one dresser and saw they didnt install a center leg to keep it from sagging..went to the other dresser and it wasn't attached or even in the dresser.. I ordered a mirror that has been broken now on three separate deliveries..I asked for compensation for my time having to take off work to wait for these deliveries and I am told they only give store gift cards..Are you kidding me...I will never buy or direct anyone to buy from them again..

I am so mad right now I cannot even post my complaint. I have been waiting a month and a half for my daughter bedroom set that have been broken on delivery 2 times. She is 3 years old without the bedroom set. They didn't have a problem taking my $1,500 but I can't get my items. The worst store ever!!!! Please do not purchase from them

NEVER BUY FROM BOBS! One week later arm broke. Took them two weeks to get here to fix it. It broke again after 3 days!!!! They said they would send me a new one delivered it two weeks later 3 hrs earlier than the tracker said. Why have an online tracker if it is not accurate. People work now a days and have busy schedules they can't sit and wait all day for delivery. They had to wait 20 min for me to arrive and said they were going to leave. When I got there and they brought the furniture in the cushions were different than the one we had previous. Which actually was a good thing because they are flippable which is what we saw in store. But when I questioned the support leg in the center of the couch they said you should of had it on the other one also. What a JOKE!! never buy from them. I recommended them to my family and their furniture was wrong and damaged when it was delivered!!

I bought a leather sectional from Bob's in December 2008 with the infamous goof proof protection. The sectional now has some structural issues as well as the metal clips that hold it together no longer work. In addition there are stains on the leather that I could not get out with leather cleaner. I called to have my goof proof warranty service completed on my sofa. I called and they sent me a form to fill out. I filled it out and mailed it awaiting their response. I got a letter the other day stating my issues were not covered and that I would need to refer to the terms and conditions. Bob's discount furniture is of poor quality and the goof proof protection is just a scam, save your money don't buy goof proof, it will get you no where regardless of what the salesman tells you it covers. I am extremely upset that I was sold such a bill of goods and not to even get a call or a service person to come take a look at my sofa to see what the issues are and then make the determination if they are covered or not. Another loss for the consumer and a loss in consumer confidence for Bobs.