Bob's Discount Furniture, LLC. Corporate Office & Headquarters

How do I give it 0 stars!!! I bought a couch from bobs, first a spring broke and the front of the couch severely started sinking they sent someone out to fix it (this was about 8 months in), right past the year mark (when the couch's warranty ends), I end up having to check it out myself, so i flip the couch over and notice the upholstry on the bottom is stapled like 800 times (ive heard about them refurbishing their furniture and giving it out again... this definitely confirmed my suspicions.). On top of that 2 springs were broken and I saw how they made the 'repair' before. There was a cracked board (which they didnt replace), but rather screwed another board next to it! WTF. Horrible service. I'm not DIY construction couch guy, but wtf my son could have done better. So, I now have to reattach the springs somehow and fix that as well. Outrageous. I will NEVER buy from bobs again. Couch didn't even make it a year.

After buying an entertainment center and 2 desks back in August and not taking delivery yet because of construction in my home, I get a call yesterday to call the store and pick out another item because the item I purchased was a discontinued item (the entertainment center). Okay, first of all, I spent 3 HOURS in the store on tax free weekened to buy this thing, I already knew the item was a discontinued item, therefore, that's why I bought it that day. Second, we PAID for the items, NOT BOB'S CHARGE. That item is mine!!! I truly believe they double sold that entertainment center, which if you ask me, seems against the law. How can you collect 2 times on 1 item?? I told the manager of the store that he better find out where that last entertainment center was delivered to, call the people it went to, tell them that Bob's made a mistake and sold them an item that was already purchased by someone else, and get it back and bring it to my house!!!!!!!!!!!! I am calling corporate headquarters today and if I don't get any satisfaction from them, I will be calling the Attorney General's office and then filing a claim with the Better Business Bureau. I am so PISSED OFF!!!!!!!!!!

Too bad there are no minus numbers to rate them. We bought a few pieces of furniture form Bobs some time back. A recliner, and a "leather" sofa. The chair came in the door with the arm material torn away, the driver would not take it back and insisted I call customer service. I did so, and they sent a repair tech. out to fix it, which amounted to putting about 50 staples into the chair to try and hide the damage. A week later, it fell apart again. Another call to the service center got yet another tech out to our home. This time, glue and more staples to add to a horrible repair in the first place. After the tech left, I called the service center again to demand a new chair. I was told that the tech had called when he left the house, and claimed that WE, had abused the chair, and they should refuse further repair. Total loss on the recliner, and a basic go to hell attitude from Bobs. As for the sofa, it faded badly within 4-5 months, and a tear began to show at one of the seams on the seat cushion. I called a furniture repair company (NOT Bobs) for a repair, and I was told that the material was in fact NOT LEATHER! It's called bonded leather, and is 99% polyurethane with 1% ground up leather mixed into it, then embossed to look like leather. It seems that unscrupulous retailers pass it off, as Bobs did at the time, as leather. Now I see them calling it bonded leather. Be warned, it is NOT LEATHER! And Bobs stores are thieves. Both pieces are now gone, we are $1,200 poorer, yet wiser, and can say without reservation that Bobs retail stores are a pack of lying thieves. It's a damn shame they are allowed to cheap people as they do through clever sales and advertising wording, just enought to keep ahead of the law. Dirtbags.

I purchased two couches back on September 4, 2011. This delivery was just over an hour late. The person waiting to accept my delivery for me had to make other arrangements to get her child off the bus that day. I complained and was told I would get a gift card in the mail for the inconvenience. I haven't received that gift card yet. I noticed when I got home they damaged one of the corners of the couch so I called to have a technician come out. I requested to have customer service call me when the technician was on the way. I got the call and was told the technician would be at my house around 9:00, so I made sure I was home. The technician came approximately 45 minutes late. Now today, November 29, 2011 one of my couches is broken. The wood frame holding the springs broke off and I have two springs hanging down breaking through the material on the bottom with the piece off wood still attached. Now I have to wait for another technician to come to my house so I can tell him I don't want the couch fixed, I want a new couch. The only options they gave me for the technician to come out is a week day. So now there's a good chance I'm going to miss work that day so I can personally tell the technician I want a new couch. And then I will have to either arrange for someone to be at my house again or miss work to get the broken couch removed and a new one delivered. All customer service keeps saying is I am sorry for the inconvenience. I will never purchase from any Bob's Discount Furniture Stores again.

i bought a bedroom set the delively time was right on the button between the hours of 7am to 9am and the truck was at my house at 7;15 am the people who brought the bedroom set up to my bedroom did a great job and no damage to the wall of the stairs or my bedroom it self the sales man that sold me the bedroom set was great and answered any question and was nice he left us alone after he showed were the bedrooms set were the bedroom set was $1600.00 and we love it we had about 2 yrs and no problems what i like no pressure trying buy something more money then we needed a few months after buy the bedroom set we bought a tv enterainment center and no problems at all we are going to be grand parents soon and i am going to buy the new baby bedroom at bobs

If there was something less than 1 star, I would give it to them. I just sorry I didn't read these comments first. We purchased a sofa/sleeper on October 24th. Once again, paid in full. Delivery date was for 11/15. The truck came and only delivered the mattress, not couch. We were never informed the couch wasn't available til after Thanksgiving. When we placed the order, they had them in stock. Now we got rid of all our furniture and Thanksgiving is coming and we have no place to sit or have guest sleep. Called the manager and customer service and got the same line as the rest of the complaints on this site. They are rude and don't care since they have your money. NEVER ONCE GOT A PHONE CALL FROM THE STORE FOR AN EXPLAINATION. Stay clear of Bob's.

If there was a way to rate Bob's a 0 on this site, I would! Back on AUG 29, I purchased a couch from Bob's totaling $1299.39 charged on my CITIBANK VISA. 3 hours later, I returned to the store, asked to instead purchase BOTH a couch and a recliner. Since the total of both was $2,132.80, I was eligible for interest free financing for a year. I applied and was approved for a $4000 line of credit. So, the clerk credited my VISA account for the cost of the couch - $1299.39 and charged the Wells Fargo account (a Bob's store account) for $2132.80 (cost of the couch and the chair - same receipt look at bottom below signature). I have proof of this transaction and signed the receipt. The couch and chair was delivered early in SEPT, but I did not receive the credit to my VISA. I therefore called Bob's. I was transferred many times, left many messages, and several days later was told that the clerk that issued the return, did so inaccurately. She was supposed to issue a credit for the couch so my VISA could be credited for $1299.39. Then a NEW invoice was supposed to be opened to charge the $2132.80 to the Bob's Wells Fargo account. Since Bob's clerk did not process the transaction correctly, there was nothing the store could do since the couch and chair was delivered already - Wells Fargo would not accept an item being placed on account after it was delivered. My response was simple - this is your mistake, I have a receipt showing a credit of $1299.39 to my VISA and a charge to WELLS FARGO of $2132.80. A total of 833.51 was charged to the Bob's Wells Fargo account (cost of the chair, not the cost of both). My feeling is simple - if your clerk messed up, that is YOUR problem not mine. I want the credit to my VISA, and I want interest free financing for one year - this is what both I and Bob's agreed to. They said, no! Too bad, we are not crediting your VISA. I have been fighting with the STUPID and RUDE customer service for two months - they put you on hold, do not return calls, and when you get to speak to them, they are NASTY!!!!!!!!!!!! SO, as I see it, Bob's violated their agreement with me. They did not fulfill their promise to credit my VISA account and charge the total on Wells Fargo Bob's account. They charged only the cost of the chair, not the couch and chair. Finally, if they do not want to fulfill their promise, then they can come back and pick up their furniture. DO NOT DO BUSINESS WITH THESE PEOPLE. THEY LIE! Even when they give you a receipt, it is not worth the paper it is written on!

Man, I have wasted more hours on the phone with customer service, and after reading these complaints, it sounds as though they have memorized answers. Would you believe I bought a Bob-o-pedic mattress and foundation and the mattress was put on one truck and the foundation was on another truck? What is with quality control at the warehouse. Then I was told it would be delivered the next day and guess what? it was put on a truck going into Manhattan and I live in NW Jersey! So it was supposed to be delivered today but they do not have it on the schedule. Sound familiar. And of course the supervisor cannot reach anyone at the warehouse because they are busy making deliveries that they are gonna goof up on. I guess the discount in Bob's discount means "cheap help' that do not know what they are doing. I will not wait forever I will bug them incessantly, until this problem is solved even as far as getting the foundation for free. This is absolutely ridiculous!!!!!!! I also will not take store credit for anything. If I need to I will go to local TV and broadcast this over the airwaves, until I get this cleared up. As my dad used to say, you get what you pay for. Bob by the way, you are so cheap you have to answer your own phone to tell people where to call to get help? You tight wad ! Help your customers because it seems once a customer of Bob's you never go back!!!!!!!

I guess I should have read all the complaints regarding Bobs furniture before I purchased my sofa bed and tables. Without going into too much details, these people lie thru their teeth to finally tell you that the merchandise is backlogged! And that's what pissed me off about these people they can't be truthful with you to end up telling you oh, the delivery is not being made today because we don't have tables available for you. I made 3 phone calls, I went online to track my supposedly delivery that I never got! I call them once again so that they return my money which was in cash and am told that I have to fill out paperwork and wait 7 to 14 days, REALLY, THEY DIDN'T WAIT 7 TO 14 DAYS TO BE PAID THEY WERE PAID RIGHT THERE AND THEN!!!!! BUT FOR ALL MY INCONVENIENCE I STILL HAVE TO WAIT. I WOULDN'T BUY A NEEDLE FROM THESE Assholes if they WERE TO PAY ME! WHOEVER IS THE CEO OF THIS COMPANY YOUR WORKERS MAKE YOU LOOK LIKE THE BIGGEST IDIOT RUNNING A COMPANY, YOU MUST LOVE IT BECAUSE YOU DO NOTHING ABOUT THESE PEOPLE'S COMPLAINTS. MAYBE IF EVERYONE TOOK YOUR ASSES TO COURT, YOU WOULD BE FORCED TO DO BETTER BUSINESS. THANKS FOR ALL THE HEADACHES, I HOPE YOURS ARE WORST!!!!!!!!!!!!!!!!!

I purchased 2 dressers for my daughter in early October.The delivery date was set for October 12,only 1 piece got delivered.I called and complained,they said the dresser would be here the following week.The dresser came but was damaged.A service repair man came a few days later, checked it out and said it could not be repaired.I called again they said they would inspect the next piece before shipping it out. the dresser arrived and the delivery person opened it and said that this piece is worse then the other.Now it"s November 3rd the 4th attempt the piece they sent was the wrong color.I spoke with a manager asked how I would be compensated, they offered me a 25 dollar gift certificate. I just lost 4 days pay to stay home for the deliveries.Customer service gives you the run around,I tried to contact corporate, but can't seem to get through to speak with anyone.BUYER BEWARE, YOUR BETTER OFF SPENDING A FEW HUNDRED DOLLARS MORE TO GET BETTER FURNITURE. YOU GET WHAT YOU PAY FOR.

I have been given the run around for over a year. I purchased a couch even got the goof proof. I have had technicians twice to my house for the same problem. When the second technician left he said call Bobs they are responsible now. Called Bob's customer service for 3 days. Each time waiting on hold for long period of times. When I finally go through they told me I had the wrong number and I needed to speak with goof proof. I told the girl i have no idea what kind of tricks you are playing. She said to me that the technician that cme out said the my couch had stains on it and he could not look at the foot rest.(that is where the problem is)So she tells me that I have to have the couch cleaned by goof proof and then they will send the technician out again. What the hell does a stain on my couch have anything to do with a broken foot rest. I don't know about you but Bob's suck. Don't believe anything they tell you because it is not true. Believe me it will be the opposite of what they tell you.

On 9-11 I purchased a leather sofa (sleeper), loveseat and ottoman from Bob's (of course as you know all PAID IN FULL). After months of searching for the "right" furniture for my family I did find what I liked at Bob's, again that was on 9-11. It took 3 weeks for the 1st delivery which was fine I was told that from the start. Anyway upon delivery the loveseat had a rip in the back of the leather. 1st call made....a week later the second loveseat was delivered, unfortunately ripped upon entering my home...back on the truck it went. 2nd call made, the next week the next loveseat came, that one did not even make it off the truck. The driver told me it had two hole punctures in the front. 3rd call...was promised gift certificates, money off the damaged (original loveseat) or a new one with delivery when I wanted, as to not make me take another day off from work and also told a manager would be inspecting the hopefully last non-damaged loveseat. I opted for what I bought a NEW no damaged leather piece of furniture. Received that call for the 3 hour window delivery unfortuantly NOT on my schedule, 4th call to change the time of delivery, promised the world again. No problem, well when I arrived home and did that lovely tracker thing to see when it would arrive....much to my surprise the tracker said it was already delivered. haha where????? 5th call, customer service informed me of problems with the tracker system and proceeded to tell me I couldn't have my delivery that day, the drivers were 40 minutes away oh and sorry they were leaving for the day and unfortunately they could not deliver the next day either.....it is now October 28th. I have the original damaged loveseat, no gift certificates and still no idea when I will get another delivery. Told that wonderful customer service supervisor she had until Monday to deliver and her window was from 3 to 6....even if Bob himself had to deliver it on a tractor trailor.....lets see what happens. Think twice people. Hope you have better luck then I have had....Teresa Eng Invoice 958056

This is the first time I've ever wrote a complaint about a product/service in my life. I have never encountered a business with such a dysfunctional customer service and delivery service as Bob's Furniture. After I had purchased several large items from Bob's, I waited till the day before(the date I was given to check my delivery status)to go online and check my order's delivery. It turned out that the employee accidentally put a hold on my order and the delivery date was never set. While I understand everybody makes mistakes, it is completely unprofessional. My complaint does not largely lie in this mishap but rather in the customer service. I was told that I must wait another week to get my order. Normally that wouldn't be a huge problem but I had just moved to from another state and had ZERO furniture. When I asked to speak to a manager I was put into contact with a guy named Danny. He then proceeded to place me on hold where I waited for 25 minutes before I hung up and called back. I was received by the same employee who told me Danny went to a meeting with the District Manager. Really? I demanded that I speak with the District Manager and as I type this compliant, I am still waiting for that phone call. My recommendation for anyone debating on whether or not to buy furniture from Bob's is to avoid them completely. Everyone I know who has dealt with Bob's has had one compliant or more about the business. Foolishly, I did not listen but rather learned from experience. Avoid Bob's furniture at all costs.

I was excited to purchase a new BOB-O-Pedic bed this September. I made the purchase on September 10th of this year. I live in a Town House so the orginial foundation would not deliver to our home, the stairs were a problem. We had to pay extra money for a split foundation and set up a new delivery. On that delivery day, we recieved a call that the merchandise was damaged and would have to set up a new delivery. We did and that day came and went without a call from the company and without a delivery. We again rescheduled a delivery for yesterday. Again, no delivery and no call. When I call customer care, the only answer I get is that they can schedule a new delivery and once I recieve the merchanise they can discuss compensation. I asked if I could return the top part of the bed and the answer was "Once the items are in your home you can only return for store credit." So needless to say, I have another scheduled delivery. It has been a month and a half, the company has been paid for the product that I can not get delivered to my home. The worst part is that no one at the company can tell me what will happen if this last delivery doesn't pan out. I am extremely disappointed in the company.

We purchased a leather sofa and sofa Sleeper. after 1 1/2 years the leather started to peel. I call the store, they said to call Bobs 1800 number, they said to call Guardsman's since we purchased the goof proof contract. I called after 2 months someone came out to look at the sofas. by then there were many more peels and cracks. After they took pictures and looked at I was told the plan does not cover manufacturer quality issues. This is the poorest quality bonded leather and should not be used for furniture. It is now 2 years. The sofas look like something you would find in a junk yard. There are huge ares of white material showing. These are an embarrassment to have people see in our apartment. I have filed a complaint with the better business bureau and I am thinking about taking them to small claims court

I will need 10 pages to explain the horror that I encountered when I purchased a bedroom set from Bobs back in Jan.,2011. The bedroom set (Jamestown model) was purchased for 2700.00.I gave them $600.00 down and financed the rest with a store credit card.The delivery was set. 1st delivery: Dresser drawers damaged, end tables drawers damaged which they took back. 2nd delivery:Got end tables,but they had to order the dresser drawer which they claim would have taken 3 months to deliver.Instead they offered to change the Dresser, which I agreed. 3rd delivery: Dresser came but it was damaged,did not accept.Customer service re-schedule another delivery. 4th delivery: Dresser came so damaged that the truck driver did not attempted to deliver it.By that time the Customer service informed me that they will not attempt anymore deliveries and my choice was to keep the damaged Dresser at a 30% discount, or get a full refund. I opted to get a full refund, with the condition that I will get a full refund of $2500.01, which was approved by Michael Broughton by email on 7/11/2011.The bedroom set was picked up July 22,2011. One month went by,no refund.I contacted the store (Luis Diaz)who told me nothing has been done and he will investigate.Ten phone calls later, and a visit to the store in woodbridge,Luis informed me that corporate office approved a refund check.The check came,but for only $1408.00.When I called back Lois told me that corporate office made that decision and he had no explanation why. By that time I owed the store credit card $900.00 plus interest.I went to the store and told them I will go to court to recuparate was was owed me.Ten days later I got another check for $893.00. If you consider the days I wasted,about $200.00 in tips I gave the delivery team,which I felt were not responsible,and $100.00 in interest that I paid the credit card company for furniture that I returned.I still came out loosing. I don't know how you stay in bussiness with this type of behavior toward your customers, who are willing to invest their hard earn money on your goods. I gess you feel you are too big to get hurt.Do yourself a favor,instead of investing million of dollars in advertizing,used some of it make things right when things go wrong.I never got an email or phone call apologizing for such experience,shame on you.

I purchased a bed frame and mattress from Bob's in July of this year. I had to take off work for delivery only to be home waiting for nothing to show up. When I called, I was told the mattress protector was back ordered and incorrectly therefore the whole order was back-ordered. The delivery was rescheduled minus the item and delivered. Not two weeks later, two of the three bed frame support slats cracked almost all the way through. All me and my husband did was sit on the bed and we are not overweight. The company did come and replace them and it seems to be holding up. I am keeping my fingers crossed. As for the mattress protector, I was told it would be sent to me when it came in, then told it would be delivered with the bed on the rescheduled date, then told it was back-ordered in the warehouse again even though they have them in the store. The store will not ship it to me directly and keep trying to get me to come in and pick it up which is not only inconvenient for me, but as it is there fault they never sent it to me, I should not have to drive 40 minutes away to get an item I paid to have shipped to me. Now they are saying they will ship it Oct 22- three months after I paid for it! My advice- they are discounted because they do not always do right by their customers. I will never buy from them again and would advise others to stay away as well.

I bought bedroom furniture from BOB's, they told me it was back ordered until 9/27/11. I called to reschedule the delivery on monday 9/26/11 but in turn called back and asked if i could get put back on the schedule for 9/27/11 and the lady put a request in and said we would get a call back to confirm. We recieved an automated message saying for us to "press 1 if we wanted to accept a delivery on 9/27/11 from 11am-11pm" of course we selected yes. My husband took the day off of work to wait for the delivery. at 6:30 p.m. he decided to go online to check the status of our delivery and we weren't even on the schedule. I called the number on our slip and they said that we are not on the schedule and we would have to wait until oct. 8, 2011 for delivery. I said that was completly unacceptable, so they moved our appt. to saturday 10/1/11 and we would get a phone call to confirm (which i haven't recieved yet so I will be calling today. I believe it is incredibly unacceptable for my husband to have had to take an entire day off of work (NON PAID) for delivery of furniture that didn't even come and all they have to say is sorry... is that going to give me back the wages that we lost for that day? no. I also feel that someone should have personally called me already to confirm the appt. for saturday (are they really going to come this time or will i be awaiting again for another mess up on their scheduling part), which they did not! I thought that BOBs was the way to go because I knew have thoughtful and considerate the company was (being involved with camp rising sun <a camp that my brother was a part of>) that my order would be handled appropriately.. At this time I would not reccommend this service to anyone. Kathy Bradley 203-980-9739

I ordered a bed set from Bob's discount furniture store in Yonkers Ny on August 11, 2011. I was told that delivery would be August15,2011. I called the store the manager told me I would get a refund on delivery from headquarters and my delivery would be on August22,2011. It is September27,2011. No refund check yet BOB's furniture is full of it bad service NEVER EVER AGAIN TRUST.

I have bought furniture from bobs for many years and spent thousands and thousands of dollars...My sectional leather is turning an orange color from brown...never get tany warranties they are full of crap...I asked for them to come out and dye my ugly couch not their problem it is now a manufacturers problem since a it is over a year old...ok customer service sucks their management sucks told me not their problem now it if you were Bobs and we have a ecomony that sucks and someone that you would love to save as a customer ask you to come and dye your leather for about 40 bucks??? what the hell.. I would never buy anything else from BOBS