Bob's Discount Furniture, LLC. Corporate Office & Headquarters

I ordered dining table set in NJ location, I was told I will have it on October 23, when nobody show up I called Bobs and found out that because of system upgrades my order wasn't moved to new system and it won't be deliver in scheduled time, I rescheduled it for Saturday 10/30 and was caling them on Friday 29th to confirm that I will receive it on promissed day and they confirm that they see me in the system... and guess what... they didnt deliver it on Saturday and when I call them they didn't see me in the system again.... they were rude and unprofesional and I won't be ordering from them again

I am writing on this site because I am very unhappy with the service that I have received from Bobs discount furniture. I purchased a living room set two weeks ago and was ready to pick it up and there system was down then they made arrangements to deliver it to me and guess what the day before delivery I called to check on the status and time of my delivery and there system is down again. after reading all the comments and complaints I see that Bobs discount furniture is not a good place to shop and I hope that they truly learn the meaning of what 100% customer satisfaction means....

REY RIVERA! I have had the same problem and have also contacted channel 8 news in CT. PLease keep me updated about what has occured.

And the number for the corporate office is 860-474-1200 (Open M-F from 8 to 5), not the number listed at the top of the page. That number is for the Manchester, CT Bob's discount furniture. Please feel free to flood that office with your complaints!!!!!!!!!!!!!!!!!!!

Please make sure our furniture is delivered on Friday. I waited all day Monday, which was the second day it was schduled for delivery. It NEVER came, even though at 6pm we called and they said it is coming. Tues morning I called, they say now Friday the 29th. Well today I called all day 631 240 1050 phones are not working tracking on line not working. I already called consumers affairs. This is no way to run a business, do not know how you are still in business with all the complaints. And costumer service sounds BAD! I would cancel but this is for my son and he wants his furniture. My name is Mary Decamp 631 848 8060 516 456 1858 Please call let us know Lake Grove store LI Let's see if someone reads this and cares about this store and business! Mary

I'm have never bought furniture with so many problems as i have occured with this store. first of all i was their for two hours doing the paper work because they installed a new accounting system and had knowone working who knew what they were doing. the sales man told me i would get my furniture with 14 days and after the purchase was told i would have to wait 21 days.Not only were the employee rude and inconsiderate but their managers as well. I left my name and number for the manager to call me and after 4 hours of waiting for him to return my call as promised i was told that he was aware of my call. what does that mean and is not a way of handle a paid customer The manager their name was Alan Schwartz and he also had a rude obnoxious employee hang up the phone on me twice and her name was " Michelle" . Do yourself a favor and go any where else but stay away from BOB'S furniture !!!

Well here's another of Bob's Discount HORROR STORIES. I bought the Eldorado wall unit along with 2 end tables. Total sale was $1750 system from the Yonkers store approx. 1 month ago. After previously buy a dinning room table, which took 6 deliveries before they got it right. Well the first 3 deliveries attempts the 3 wall unit pieces were damaged goods. Scratches, knife gouges, dark stains and blotches and doors that wouldn't close were among some of the various damages to this unit. Even the delivery drivers said don't accept it. Last Sunday, yes Sunday, I get a call from the warehouse from a guy named Paul. He tells me in no uncertain terms that Bob's will not deliver the furniture to us any longer. He said "I'm messing up his deliveries to other customers because I keep refusing delivery. He tells me that I should have accepted the pieces and they would fix them eventually. All this mind you with a very condescending attitude. So I go the phone route, which I'm sure all of you other frustrated customers know about, speak to the General Manager Jeff in the Yonkers who assures me that I will get another delivery attempt. Last night, 10/21/10, Jeff calls me at 9:30 PM to tell me that Bob's will NOT deliver again. This is after a received e Mail confirming delivery this coming Saturday. Jeff tells me that no delivery will happen. He as well as the condescending warehouse man Paul tell me that Bob's wants to cut ties with. In other words DROP DEAD to the customer, go away and never come back. Now some of you readers may think we're very picky when it comes to purchases like this. Not true at all. All I want is a delivery that's not damaged. Little nicks, pin holes etc is acceptable but not like I described earlier. Rest assured that I will make Bob's and those who are involved in the fiasco miserable. I plan on sitting in front of the Yonkers store with signs reading "Don't buy from Bob's" "Bob's UNFAIR" and "Bob's Sells JUNK" in addition to some condescending, there's that word again, customer service. I guess Bob's sell so much damaged pieces that they can afford to throw business. Bob's - Why in the name of the good Lord can't you get it right? WHY?????

BOB'S ARE DISGUSTING!!! OUR SALES REP SOLD ME AND MY HUSBAND ON THE GOOF PROOF THAT ANY ANY I MEAN ANY PROBLEMS WITH THE FURNITURE JUST CALL AND IT WILL BE RESOLVED. WE GOT THE FURNITURE IN JUNE AND BEHOLD "PROBLEMS"!! OUR DINNING ROOM CHAIRS ARE WEAK AND VERY WOBBLY, OUR RECLINER LOST IT FOAM AT THE FOOT REST AND OUR NIGHT STAND (THAT WAS DELV'D SCRATCHED, AND WE WERE TOLD BY THE STORE TO CALL THE GOOF PROOF PEOPLE BECAUSE THERE WAS NOTHING THEY COULD DO) WAS SCRATCHED, CLEARLY TAKEN OFF THE FLOOR. I CALLED THE GOOF PROOF PEOPLE AND WAS TOLD THAT THERE WAS NOTHING THEY COULD DO!! I WOULD NEED TO CONTACT BOB'S!!!! I HOPE YOU ARE READING THIS, I PLAN ON DOING WHAT EVER I HAVE TO DO TO GET RESULTS!!!

I purchased a bedroom set 1400.00 and I cant schedule a delivery. The Sales person was the best, thanks Marvin! On the other hand, Maria "the office mgr" treated me like crap and told me to come down to the store to get a refund. I asked to speak with her manager and she just put me on hold. Thanks Maria, for being so unprofessional. Who cares if you have a new system, you cant handle the pressure, step your @ss down and let someone else do the job. I didnt spend all that money at "your" store to be treated like that. Another thank you to Janice at the Newington store who tried to call the southington office to have someone call me back. Maria....go kick rocks, that should be something you can handle.

To Bob Kaufman, I am a client that purchaded a leather couch in August the sku number of the couch is 409156 91". When deliverd it came in damaged,we re scheduled the following week and was deliverd the wrong size couch. I proceeded to speak with th e Genermal Manager of the store in the westbury loction her nabw is Cheryl. She did appologize about recievingthe wrong size and said she will personally fix this with the distribution center. It is now october I still don't have the correct couch everyone is giving me the run around including Tiffany fron customer service. I have never delt with such an unprofessioal company in me entire life. A couch wd supposed to be delivered this week, but we recieved no call from headquarters. I was told their are 17 couches still on hand. I am a doctor I keep having to take off work from the hospital for deliveries each week and still the wrong size couch comes each time.I did try calling the G.M. of your westbury location and was told she is on vacation. NO FOLLOW UP AT ALL. I want my couch the 91" leather sofa. Plus compensation is in order for the grief,aggrovatrion,unproffesionalism and disrupting my scedule. I am so surprised that Bob doesn't stand behind their advertisement and quality customer service. In this business customer srvice is eveything I can go to Bloomingdales,Ethan Allen or Macy's but I choose Bob's. All i I want is mycouch that I ordered and to be compensated for the incompetancy.

Letter submited to Bob Furniture I am becoming increasingly dissatisfied with the service supplied by your company. Although I keep contacting your agency for my furniture delivery I still get the same response, “we are waiting for corporate to send your merchandise” When I went to your store August 22, 2010 the Vendor inform me that they were missing one piece of the set and that piece should arrive in two weeks from that day. My response was that since it was going to be two weeks I was just going to pay a deposit and hold the set and then come back to pay the difference so they can deliver my set. The vendor agreed and we did the contract. I gave Bob Store a month because I decide to paint and fix my room before everything was deliver since my wife was going to have a surgery and that way when she come back home for recovery she was going to be in a new bed. After I paid the difference they inform me that they had no bedroom set available for me at all. I explained to them that I needed that set right away because of my wife situation and all what they sent was the bed and they couldn’t put it together so they live the mattresses in the floor when my wife was already home from surgery. I couldn’t let my wife bend to the floor when she had a stomach surgery and she couldn’t so I called the company and I had to go personally when I paid for delivery to pick up a frame from the store. Today is October 1, 2010 it has being a month and two weeks and I have not even receive a call from the company to tell me where my furniture is. I am very disappointed with your company and something needs to be done. I will begin by calling the news today to inform them of the services that your company provides to their clients. I waited enough.

I RECENTLY BOUGHT COUCHES FROM BOBS IN NEW JERSEY. 3 MONTHS LATER BOUGHT OF THE HANDLES TO PULL OUT THE RECLINERS BROKE. I HAVE BEEN TRYING TO GET THROUGH TO CUSTOMER SERVICE FOR THE LAST COUPLE MONTHS AND HAVE BEEN GETTING NOWHERE. THIS PLACE HAS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN. I GUESS THE OLD SAYING IS TRUE "YOU GET WHAT YOU PAY FOR".. PS BOB YOUR PATRIOTS SUCK!!!

i purchased a dining room set, living room set and bedroom set from bob. the sales person was great and prices were too. but when it came to delivering my furniture, that's where the problems began. the first time they came the delivery guy was upset that i had stairs and gave me attitude about how hard it was going to do his job. and on top of that the furniture was damaged.i had to refuse it and reschedule a redelivery, taking off another day to have this done. then the second time around the delivery team was nice, but part of my order was missing. hence they had to come a third time. this time, the two idiots could not get the sofa through the back door, but yet the other two guys were able to get the love seat in. they are both the same size except for the length. and then they damaged my back door. i am so pisses off. then the guy put the sofa on the dirt and all the protective cover is on the ground. he had the nerve to ask me if i still wanted the damn thing? when i told him no and to call his supervisor he got all upset. too bad you damaged my property! bob's would be great if they had good delvery service. but because of this i will never do business with them again!

ON 8/31/2010 I PURCHASED A LIVING ROOM AND DINING ROOM.YOUR SALES PERSON,SALLY YOREK,WAS OUTSTANDING. SHE WAS PATIENT WITH ME AND MY WIFE. DIDN'T PUSH US ON BUYING.A TRUE SALESPERSON AND THIS IS WHY WE SPENT 3000.00. MY PROBLEM WAS THE DELIVERY. THEY CAME AND HE SAT IN THE TRUCK FOR ABOUT 15 MINUTES AND FINALLY I WENT OUTSIDE AND WAS TOLD THAT THE COUCH WAS DAMAGED. HE WAS TALKING TO SOMEONE ON A CELL PHONE TO MAKE A DIFFERENT DELIVERY DATE. HE HANDED ME THE PHONE AND I SPOKE TO A WOMAN. SHE SAID THE COMPUTER WAS SLOW AND I HAD TO WAIT. I SAID CALL ME BACK AND SHE SAID SHE WASN'T ALLOWED. WELL THIS PISSED ME OFF AND I SENT EVERYTHING BACK. TWO DAYS LATER I WENT BACK TO THE WOODBRIDGE STORE AND SPOKE TO MISS YOREK. SHE SAID SHE WAS SORRY AND THAT SHE WOULD HELP ME IN ANYWAY POSSIBLE. WE WENT TO THE OFFICE AND A NEW DELIVERY DATE WAS MADE.THE WERE TO DELIVER A COUCH AND TWO RECLINERS,A DINING ROOM TABLE AND 8 CHAIRS. WELL THEN THE DELIVERY CAME. THEY WERE DELIVERING MY ORDER. ONE RECLINER. THAT WAS ALL. WELL THAT WAS THE END FOR ME. BACK TO YOUR WOODBRIDGE STORE AND GOT A REFUND. EVERYONE AT THE WOODBRIDGE STORE WERE GREAT. I WOULD DO BUSINESS WITH THEM AGAIN. IT IS THE DELIVERY END THAT SUCKS.BUY SOME TRUCKS.

I am a customer of Bob's . I recently bought a dining room tablefrom the store. It was not an easy decision I went to several stores "Bernie and Phils", "Jordans", "Ashleys", "Ikea", "Pier One", and several others. the best table was at Bob's. the table 54" square black marble to pub style with chairs. Upon inspection my wife and I noticed the table had several cracks in the top. We called they {the Bob's store in Lowell Ma.} sent a replacement not once , not twice, the third table they said 'All of the tables had cracks " they were going to refund us the money spent on the set minus the delivery ." It is for that reason I say a poor rating. I am sorry but I truely feel bad that the Customer Service was even that bad. You as a company have beautiful furniture it is a shame that the people that are hired to represnt you are that poor in thier relations with the public. thank you for your time

I have been buying furniture from Bob's for the past couple of years. This includes bedroom, living room and most recent my den furniture. I have always received the best customer service anyone could ask for. It saddens me to hear about the problems the above customers are having. I hope they come back and give you folks another try.

I recently purchased a bed room set with queen size frame from Bob's. When we received the furniture from Bob's we noticed that the queen size bed does not fit the queen size frame. The mattress and box spring slide left and to the right leaving a gap of about 3 to 4 inches and the mattress does not stay in place. I requested a tech to come and see the problem and he advised us that the bed room set was from Europe and stated that the mattresses there are a bit larger so they fit in the frame. He advised that they can build a frame to keep the bed in place but another tech has to come out and do it. The following week the tech came out with no prior info on what to do and yet again nothing was done and another tech had to come out. When speaking with customer service they advised if the tech did the work the the bed would no longer be covered for any issues. As I spoke with customer service she advised me that the bed can fit a king size mattress and so yet again we had a tech come out with a replacement mattress. They came and of course the mattress did not fit because the mattress was to big. After that, no one contacted me on the issue and I had to contact Bob's store. It's very disappointing having purchase such a nice bed room set and the bed does not even fit the frame. Two if a child like mine was to climb onto the bed and gets his foot stuck between the gap and falls then what. Who is reliable for that. My wife and I lost 3 days worth of work and school trying to get this solved. I no longer have the time nor patience to deal with this. Do not buy furniture from a store that can not even figure out a problem that should be simply solved.

your customer service is the worst please have someone call to replace my damaged ottoman they are surposed to replace 973 667-1327 or 973 412 6106

Your customer service stinks, and that is being clean since I am a Christian. Believe me, I could use some much stronger words. Your company is poorly run, and HR and other so-called executives are idiots within your organization. As a consultant do not think about asking why without paying a fee. I faxed 9779-4871 to cancel my order, Invoice #0718052LNDE. David Lobato 914-432-2033 177 Pembrook Dr Yonkers, NY 10710 Try having an operator at your corporate office.

THIS LETTER IS FOR THE ATTENTION OF TED ENGLISH FROM ROBERT KIRNER OF TOTOWA STORE THIS PASS WEDNESDAY JUNE 23TH, I WAS CALLED INTO THE OFFICE AND TOLD MY EMPLOYMENT WAS TERMINATED. I WAS HEARTBROKEN TO THINK MANAGMENT THOUGH I WROTE UP AN ORDER WITH A DISCOUNT ,I INTENTIONLLY GAVE THEM 130.00 OFF THEIR ORDER. I WOULD NEVER DO SUCH A THING TO THE STORE, KNOWING QUITE WELL HONEST AND INTIGERITY ARE PART OF BOB'S BUSINESS CONCEPT. WHEN I FIRST CAME TO BOB IT WAS BECAUSE I SAW AN AD ABOUT BOB,AND IN THE AD THE WORDS OF HONESTY AND INTIGERITY CAME ACROSS THE SCREEN. I DROVE TO THE STORE APPLIED AND WAS HIRED THAT SAME DAY AND I ALWAYS LOVED WORKING THERE SO MUCH THAT I ENCOURAGED MY OWN DAUGHTER TO GET A JOB A BOB'S. I WANT TO APOLOGY FOR THE WRONG AMOUNT ON THE GREEN BUT AGAIN IT WAS NOT INTENDED AND I WANT TO THANK YOU FOR ALL HELP AND ENCOURAGEMENT YOUR STORE CAME ME DURING THE HARD TIMES I HAVE GONE THROUGH. I HAVE ASKED HR TO HELP ME GET MY JOB RESTORED, HOWEVER IF THAT IS IMPOSSIBLE I STILL MUST THANK YOU FOR THE FOUR WONDERFUL YEARS I HAD WORKING A BOB'S YOURS TRULY, ROBERT J KIRNER