Bob's Discount Furniture, LLC. Corporate Office & Headquarters

If you are thinking about buying furniture from Bobs, Run!!!! I do not know what has happened to this company but the products are delivered damaged and the customer service if any is like a 3 stooges act. I have been playing back & forth games with them just to get a $1000 loveseat that is not broken & damaged. This went on for 3 months when we finally said enough is enough. The kicker to this is that after painfully putting us through these unethical games, when we requested they refund our credit card, we were told it would take up to 3 days to do that. why is that? as a merchant of over 30 years myself, when a customer returns a product bought on credit card, we refund same day as return. Hey Bob,Ted & corporate, live by your word & do the right thing by the customer! You wouldn't have so many negative reports if you did. And don't try the with 1000's of pieces sold you get some complaints because that doesn't hold water. You have 1000's of complaints and I can understand why. Poor business practices!

My girlfriend and I had a living room set (Couch, love seat and 3 tables) on lay-a-way in May 2011. We both made payments on the set until we got closer to finding an apartment in September 2011 (this was disclosed at the time of the paperwork so Bobs would know when to expect to deliver). In total, we have them over $1000 on a nearly $1,300 set and when we asked them to deliver it 1st week in September, we were told it would be available to the end of September, "we sold everything during the Tax Holiday"....Ummm so how is that our fault. We pretty much paid for something they didnt have and i tried everything to reason with them. 1. Another store - no: 2. Another set - No: 3. Warehouse - No. I finally said after dealing with this for 2 days, "I'll just get a refund" and without the blink of an eye, the store manager said "Okay, do what you got to do". This place was the worse customer service i've ever seen and thier LIERS!!! My girlfriend and I still have not received any of our money of either of our debit or credit cards. They said they're sending my girldfriends portion as a check and we still havnt seen a check. When we call or go into the store, they keep saying "we submitted transaction" or "if it was debit, we swiped your card" BUT WHEN I TOLD THEM THEY NEVER SWIPED MY CARD FOR THE REFUND, THEY SAID, "IT'S BECAUSE YOU SAID IT WAS CREDIT". DONT THEY HAVE MACHINES AND COMPUTERS TO HANDLE THIS? I have sense checked my bank records (just to be sure i wasnt missing the nearly $600 debited to my account), i still didnt see anything, printed each BOB's transaction from by bank acount and am going in there in person. I dont expect much, but I have no idea how the stores employees and thier manager can operate like this. RIDICULOUS!!! (And i never blog, i hate it, i found this looking for the corporate #). DO NOT GO TO BOB'S DISCOUNT FURNITURE!!! A bunch of ignorant thieves!!!

I purchased the Balboa set on August 12, 2011, and spent over $3,000. I told the sales lady of complaints about Bob's delivery problems and she assured me that those problems had been rectified. The bed was delivered first, as was damaged. How they could leave the factory with damaged furniture is beyond me. Bob's attempted to deliver the bed again, and surprise - that was damaged as well. Finally, and after weeks of sleeping on an air mattress in my living room, the bed was delivered. Bob's attempted to deliver the chest. The delivery person damaged the chest trying to bring it into the bedroom. The chest is on back order, so I have to wait over a month to get another one. The dresser and mirror was on back order when I purchased it. It was supposed to be delivered on September 7th, but surprise, they had none available. The dresser/mirror was delivered today, and surprise, that was damaged as well. Bob's has been a complete diaster and I would recommend to everyone to never purchase anything from this so called discount furniture store.

I ordered and new bedroom set for my youngest daughter, it came a month ago and the bed broke in one week and no one was in it,i called the BOBS people and they sent a guy to see what was up and to our surprise the guy lied to his boss and said it was our fault that the bed colapsed,,i am a single parent and my daughter is now sleeping on the floor waiting for a new bed frame,,,,,,,,how dear this guy lie about my daughter,i should of said how high and drunk the person was who came to the house,,,,,BOBS WANTS THERE MONEY AND NOT STAND BEHIND THERE PRODUCTS,,,,,MIND YOU I SENT OVER $12,000 IN HIS STORE,NOW I WILL GO TO OTHER FURNITURE STORES,,,,,,,,SORRY BOB,YOUR NOT THE MAN YOU THINK YOU ARE,,,KEEP YOUR FREE ICE-CRFEAM AND COOKIES THAT YOU OFFER,,,,,,,MR BOB,IF YOUR SCREW ME AT LEAST KISS ME FIRST

After reading all these terrible reviews, I will NOT even bother shopping at Bob's for furniture and bedding. Poor quality products and service do not compensate for low price ! Bob's should realize that in spite of all their TV and newspaper advertising, people are influenced by word-of-mouth bad reviews and how they adversely affect their business.

I bought a queen bed ,frame ,foundation and mattress and a dinning room set. The dinning room set was fine but they sent a full foundation and mattress for the queen frame.. The delivery man called and said i needed a split foundation to get it in the basement , he called a guy and told me it was all set and i would get a call for a delivery date, they came to deliver today and had a regular foundation which wouldnt fit down the basement door, it was on his slip to deliver a spit. Lack of communication. So after 45 minutes trying to get in touch with someone and having to pay $100.00 dollars more for the split and another half day off and delivery not for another week my days with BOB are done

I am totally disappointed with Bob's furniture. My furniture's was supposed to be delivered tomorrow. I did call them today to find out the timing and I was told that due to computer errors they forgot to load the items on the truck and furniture's could not be delivered tomorrow. They said they could not come after 5, not before 9 as they can only give me the range of time. I told them I leave alone and I had taken off from my work to get the furniture's and I could not take any more days off. The customer service was very rude. I checked on the web and found that it they make mistake quite often. So please be very careful before you buy the furniture's from the bobs.

I am extremely disappointed with the services I have received from Bobs. I purchased a china cabinet at the beginning of August. I was suppose to have delivery this past Saturday and never received my merchandise. The customer care center neglected to call and tell me this and I had to call myself. I had to speak to two different mangers to have my delivery charged comped. Due to the inconvenince I was hoping the customer care center would work with us with delivering the merchandise as soon as possible with a time frame later in the day. No one would work with us. This is very disappointing. I now have to wait until Sept. 24th for my delivery and for merchanide I've already paid for. Very disappointing and will never do business with Bobs again.

I ordered a bob-o-pedic mattress set from the store in manchester, ct. I was welcomed with great honor the day I purchased it paying $1600 plus. With much inconvenience for 30 days I got the mattress replaced to another one cirrus since we started facing back problems. I was not even responded properly by the reps their and everyone dodged me to ask for help. I think I have to pay commissions to get replacements too. Much later when it was exchanged till date they have not refunded back my money. Today the other one I got as replacement sucks and returning it back. I was told initially that my money will be refunded back to the card that was initially used and today it was mentioned to me that they don't have the card info. Its being almost 50 days and there is no money refunded back to me. I am returning the whole set for the full refund and want the corporate to take care of this issue. I can be reached on 860-288-4801 if someone on this site reads this post of mine. this is ridiculous. I am also having problems with warranty claims on other furniture I purchased redirecting me to 10 different numbers and yet no claim is processed till date.

DO NOT BUY FROM THIS COMPANY - customer service is NOT there speciality - upsetting customers is!!! I recently purchased two nightstands online and wanted to pick them up - received a phone call from the salesperson this was assigned to the same night I ordered them. Very impressive, when I asked about how they would be assembled I was told that they would have cardboard around them with plastic. When I arrived at the warehouse to pick up, the man there didn't even speak to me, he just "waved" me over. When asked how come they weren't assembled, I was told that "all pickup items are not assembled". I decided to take them home and then proceeded to contact their Customer Service 800 #, which was a mistake, they were NO HELP. I then went online to find out how to contact their Corporate Office and actually was able to leave a message for "Bob" himself. I thought this is great!! WRONG....I received a call the next day from a woman by the name of Susan who said she would check into things and call me back - guess, still waiting for the call. I actually called her after a week and half have gone by and her response was, "sorry, I am having issues retreiving my messages". REALLY.......I asked to return them as they would NOT deliver them to me assembled and she apologized many times for having not been told, but still WAS NOT FIXING MY ISSUE. I informed her that I would be returning them to the SALEM NH store for a credit to my credit card, she contacted that store and THEY WOULDN'T TAKE THEM BACK! I asked if they were idenpendently owned and she confirmed they were not. Funny how a Store Manager can refuse to do something for customer that THEIR OWN CORPORATE OFFICE was calling about. This woman Susan works "right in Bob Kaufman's office" and yet, they won't take them back. She in turn called the NASHUA NH store and I was informed

After taking numerous days off from work when my furniture was supposed to be delivered, I was finally told that my order was backordered and that it never could have been possible to deliver it when they promised. At this point, I canceled the order and asked for a refund. A few days later I was sent paperwork in the mail confirming my refund for the proper amount. It has been a month now, and I have only been refunded a fraction of what they promised. Each time I call the store (Dedham, MA location) they are uncooperative and promise to call me back - but never do. So many people have fiddled in my account to try to have this resolved, that now nobody knows what is going on or how much I paid for anything. For instance, they say I only paid $39.99 for the Goof Poof protection (extended warranty) when I really paid $99.99 and have the paperwork to reflect same. This has been an absolute nightmare and nobody is willing to resolve the issue. I'm submitting a claim with the Massachusetts Better Business Bureau tomorrow.

I got railroaded is junk furniture, buyer beware buy, somewhere esle.

Well after another month of waiting now for my credit. No such luck!!! Hours on the phone, no ones calls back! Bob how can you sleep at night? I am quite sure he NEVER reads these. Buyers beware the WORST SERVICE EVER!!!!!!!

Where do I begin on my evaluation of Bob's. In the Fall, I ordered a bedroom set and couch from Bob's. When they showed up part of the bedroom dresser was missing a giant chunk out of the corner. They came back with a new dresser the following week,but already knew it was damaged before it got on the truck which makes no sense to me. It would make more sense to either notify me ahead of time, or wait and give me a dresser worth using instead of making an extra trip and having me take time off of work. Two months later the foot board from the bed set came apart. I called because I had paid for the goof proof on the bed and was told someone would have to come and look at it to decide whether it was manufacturer or customer error. I explained that the whole frame was coming apart. They then sent a technician out who came with a drill and some screws and said that was their way of "fixing it". I told him absolutely not. I paid full price for this item and I will be getting a brand new foot board. I explained that this was just putting a "band aid" on the problem, and while they may get away with this with other customers, they wouldn't be getting away with it with me. They then sent out a brand new foot board. The last strike with Bob's came this week. When I originally moved into my apartment, I only thought I would have enough room for the couch in the living room set. I recently decided I needed more seating and, since I wanted my living room furniture to match I went back to Bob's for the matching love seat. The movers showed up, unpacked the love seat and then told me they were going to have a technician come out because it was "stained". Upon further examination of the love seat The whole underside of the left arm rest was exposed with about 30 visible staples. I told the mover I was not going to pay for a "patch job". I paid for a brand new love seat and a new love seat is what I expect. Bob's just thinks that people will keep the damaged items and deal with the problem and I'm sure there are plenty of people that do. Then the rude mover said," Give me your phone", to which I replied, " You mean, Can you use my phone please?" He wanted to call customer service, but I firmly believe he should either be using his own phone or Bob's should be providing their drivers with a phone for these situations. The problem is that Bob's is too cheap, has too many issues with furniture, and thinks it's okay to waste a paying customers cell phone minutes. The mover then simply looked at me, pointed to the clip board and said "sign". I told him I wasn't signing anything and he didn't have the decency to explain anything. This man was so rude, but it seems Bob's will hire anyone to get the job done and poorly at that. I was deeply offended by the actions of the mover and the disrespectful way he spoke to me. I spoke to customer service about how unprofessional he was and how upset I am about the whole situation because this hasn't just happened one time. I asked the customer service representative why the merchandise was not checked before it was loaded on to the truck? Her ignorant response was, "Bob's doesn't have enough people to check all the items before they go on the truck." So then I said, "Are you kidding me? That is your poor excuse? Places are short staffed all around, but checking a piece of furniture before it goes to a customers house should be top priority." Bob's knows how to collect a full furniture payment, but not check their merchandise. I almost had a stroke after dealing with the incompetence of the movers and customer service staff. The movers are supposed to be coming back this week with my new love seat that will, "definitely be checked before it is put in the truck". So much for Bob's and there motto or no phony gimmicks, and pure value, and the fact that he's got us covered. I can't wait until I NEVER have to deal with this place again. I personally I should be compensated for their continued mistakes, wasting of my time, wasting of my cell phone minutes, rude moving staff, and incompetent customer service. I'm telling everyone I know about my experiences and to never buy another piece of garbage from Bob's.

Website is down, no phone numbers work? Out of business and never delivered my furniture? From reading all these negative feedbacks I am not surprised you went under.

I am not satisfied with the resolution that I received for a horrible experience shopping in your Totowa NJ store. I purchased an entire living room set and bedroom set. My bed was delivered without the base so it could not be put together. I had to wait two weeks after I had already thrown out my old bed. My dresser also came with a defect and I had to wait for a new dresser as well. Then they came with the dresser and the bed, and when they put the bed together and I looked at it, it was a metal bed when I ordered a wooden bed with a leather headboard. When I told the man that put it together he asked me if I saw that the box said metal on it. Exteremly rude. So I had to wait for the actual bed that I ordered to come which took another two weeks. Finally the right bed comes. Then as I am relaxing on my couch that gets plugged in to recline, I need to get up and the recliner will not go back in. Fantastic. So I call, and I have to wait ANOTHER two weeks for someone to come and look at it. I get a call at work because they came on the wrong date. So I had to wait another two weeks. Then the tech guy comes and expains that he cannot fix the couch and that I had to call customer care. So I call customer care and they tell me that they can give me a new recliner. I don't want it. I told her that I want an entire new set, I don't want to plug my couch in anymore so that in four more months it can break again and I have to deal with this all over again. She says ok and I can go to the store and pick out my new set. I go to the store where Una Couvson assists me. Una is absolutely FANTASTIC. If she had helped me in the first place instead of Anthony then perhaps the right bed would have come and I wouldn't be this angry. So I pick out my new set with her. She was able to help me based on what would work in my house and my environment. She asked qualifying questions to really make sure that I got what I needed. When she put the order in, she explained everything to me and showed me to make sure everything was correct. None of which was done the first time. So then today I get a call from customer care and they tell me that I cannot exchange the tables that came with the set without paying a usage fee. THE SET WOULD NOT HAVE BEEN IN MY HOUSE THIS LONG IF IT HAD BEEN HANDLED PROPERLY. I am not paying 10 percent for defective merchandise to a company that does not care about how they handle their customers. Finally the woman expains that she could take the 10 percent off as compensation. How is it compensation when I get nothing in return?? I don't have to pay for their mistakes? thats going to make it better? I don't believe that Bob's has done anything to make me feel better about this purchase. If I could I would return everything and take my business elswhere. I work in retail and I understand that things happen, but I also deal with customers in a much different way. When things go wrong, you have to follow up and make them feel that you care that you inconvenienced their lives. And I'm not dealing with furniture, I'm dealing with stoves and water heaters and important things for a household to run. I really wish that something else could be done for this entire ordeal, but I can see that no one cares. I am currently sitting on my broken couch, as my new set comes on the 20th. I cannot wait for this to be done, I hate that I have to even keep this merchandise from Bob's. I believe that I should have been compensated further for if not for the rude people that I dealt with in customer care, or the disconnect between customer care and the store, and the defective merchandise, and the lack of follow up and concern for me, then it should be for the time it took away from work. I had to sit in my office today and rather than get work done, I had to try to explain to your customer care manager why I feel I don't have to pay 10 percent on merchandise that is defective. I bought the set together, I will return it all together. I probably wont' get a response from this, as it is clear no one cares, but I have never EVER experienced this lack of customer service. And it's not like I bought an outfit, or a plant. I bout almost 6,000 worth of product. I regret it everyday. Also Reagle Davis in the store is very nice.

I have been waiting two months to recieve my furniture!!!! The customer service at Bob's is terrible and I plan to file a huge complaint against the company.

WELL WELL WELL I guess I have joined a LONG list of unhappy customers of Bob's!! Bob must not read these as I would not be able to sleep if these were my customer reviews!!!! I too have bought a chair and a rug. This was in April the 2nd, the chair came in May the rug is missing in action. Today is July 27th. I have called and called still no rug. Oh I did pay for the rug so Bob's has had my money for the past three months!! Three weeks ago I called to tell them to cancel my order and refund my money to me. Again what a big surprise this has still not been done!! As all these people have said ....you call and call, they put you on hold FOR EVER!!! NO ONE EVER CALLS YOU BACK. AND FORGET GETTING YOUR MONEY!!! THAT'S ANOTHER WAIT TILL THE COWS COME HOME!!!! IF you buy from Bob's take it with you or BUYER BEWARE!!!!!! THEY DO NOT CARE....

Worst furniture store ever! I'm in awe that they are still in business. I bought a bedroom set from them 5 years ago. paid for it, then waited 8 weeks. Or shall i say, my son waited 8 weeks. Without a bed in our new house..no problem. That's standard. Until I went to the store to ask them where it is. Manager says...oops this NEVER happens. WE GAVE IT TO SOMEONE ELSE. You'll have to wait another 8 weeks. I said, give me my money back. So he promises a $50 gift card to come back. Needless to say, I never recieved that. Anyhow, 4 years later, I said, maybe I'll give them another chance. So we went in and found a sectional couch. Dejavu,getting the same treatment.That should've been in last week is the standard response. Don't pay attention to the computer automated delivery confirmation on the night prior to delivery. That means nothing, because the system only responds to what the delivery "should" be. That's what the lady in customer service tells me when I say "where is my furniture I'm home and I took the day off work to be here." They are the worst run furniture store that I have ever come across. The manager in Nashua, Mike, could care less about you. Told him about my experiences, he says "ya, but people still come back because we're cheap". They are cheaper than most and customer service is horrible!!!

Bob, I'am so discusted with your customer service and your store policies. I bought my first couch the marshmellow in Sept. of 2007 . Much to my surprise after only less then 2 months i had to have your service center come out and view what was wrong only to have them repace it with again another bad sofa !!!! I, went down to the Totowa< New Jersey. Where i purchased not 1, not 2, but my 3rd sofa and love seat. And once again was railroad. My 3rd sofa was the Dakota in hazelnut well after 1 yr the support wood in the back of the sofa broke again you sent a rep out who said once again in had to be repalced. Except, he never reported he ws here !! So, the store after months of fighting with them sent another rep who said the same thing it was unrepairable. So, i was told to come down again to pick out another sofa and love seat. However when i arrived at the store and explained to your sales rep what was wrong and why i was there he knew exactly what sofa i was talking about because you dont carry it no longer. Because of the same customer complaints. Well, it turns out my warranty ran out during all of this wasted time and i was told to contact the goof proof company that i was also railroad into purchasing, They said they couldn,t do anything either. Meanwhile I'am stuck with a sofa and loveseat that is damaged and the pillows have all fraid. Your customer service is by far the worst and i'm a single mother who worked andd saved to buy from your store only to be givin the runaround.... I hope that you seriously give your attention to your store policies rather then your dishonest commericals.