Bob's Discount Furniture, LLC. Corporate Office & Headquarters

Will not recommend solely due to the fact that customer service sucks. I will never buy from them and will sell this couch first chance I get because that's all I ended up getting. NO CHAIR just a sofa.

So disappointed in Bob's and their customer service. Purchased the protective plan and after waiting a month, my furniture has yet to be repaired. Been getting the run around from inception. What a scam. I am in the process of remodeling my home and in need of new furniture. Happy to say NONE of it will come from Bob's. I won't EVER purchase from there again.

My fiance and I order a sofa a swivel chair and a box spring and the first delivery date was 2 weeks (4/19/12) out which we were ok with. On 4/15/12 we called the store to cancel the box spring ONLY and Tasha at the store confirmed the sofa and chair would still arrive as scheduled. On 4/18/12 I got a confirmation call telling me that my order will be delivered on 4/19/12 at 1:17 pm. I used the delivery tracker all morning long adn at 12:10pm it said my furniture had already been delivered when in fact ot had not. I call customer service and they told me I needed to speak with the store that I ordered from as they had scheduled the delivery. When I called there I got Tasha on the phone and she denied ever speaking to me on Sunday and transferred me back to customer service. Customer service than confirmed with me that Tasha had in fact cancelled my entire order. I was furious and a bit confused and asked why I had gotten a confirmation phone call the day before. The woman said "oh there must have been a glitch in the automated system". I told her that answer was unacceptable and that I expected my furniture be delivered tomorrow. She transferred me back to the store and I spoke with the manager Bernie who told me there was nothing he could do to get my order to me until the next available delivery date of 4/26/12 I told him that was unacceptable and he more or less told me there was no other option for me. I am DISGUSTED with the way I was treated. I understand that everyone makes mistakes but it is DISGUSTING that they were not able to make the necessary corrections to accomodate me to make up for their error. I WILL NEVER MAKE ANOTHER PURCHASE FROM BOB'S AND I WILL STRONGLY DISCOURAGE EVERYONE ELSE WHO EVEN CONSIDERS IT!

Very poor customer service skills Not at all reliable by there word Poor following up skills No accommodations made, the customer service center acts like robots who have been trained to say NO! "And im so sorry" I an a very angry mistreated customer The delivery system they have is very unorganized

My sectional leather sofa started falling apart at the seams a year after owning it. I sent the proper paper work into have the goof proof warranty cover it. I have since sent the paperwork in 3 times finally calling bobs which they sent a guy out and I get a letter from guardsman telling me that I didn't get my paperwork in to them in time... Figures since my warranty is now up... I would personally like to speak with Bob about this problem, he puts so much into advertising his Goof proof but doesn't stand behind it. Very disappointed with the company and the service I have received. Considering I am buying a house and will need furniture for the entire house I will not be using Bob's for any of those purchases.

I bought a supposed real leather couch set years ago. Within the first year and a half the leather was flaking off. I called on my warranty but the warranty company gave me the runaround telling me it was normal wear and tear. This january my kids punctured a hole in the couch and I made a report within 24 hours. It took a month for someone to come out. Instead of fixing he took pictures and left. I recived a letter stating they did not believe i was an accident and that the furniture was not maintained. Well, first of all never tell a Sunday school teacher shes a liar number one and number two I had my last couch set with children and cats for more than 11 years no issues. The Newington Bob's didn't want to know me and the warranty company still will not fix the problem, but said to the better business bureau that they would refund all my money for the warranty which I still have not recieved. Now I'm out aot of money and need to purchase a new couch set. Not morally right and I will be letting the local news know about this as well.

When Bob's delivered my furniture, their deliverymen damaged my wall and told us to call the store. I went to the store with pictures. I went back FOUR times before someone would help me. This took six months. Bob's them claimed it is not their responsibility, even though I paid them. They put me in touch with the delivery company. I sent in a picture of the damage and the estimate from the contractor. This, apparently is not enough. I am trying to get in touch with Bob's again, but they are elusive. I'm very disappointed in Bob's Furniture. The whole repair is only $275. My family has spent thousands of dollars there. I thought that they would at least settle quickly for the goodwill.

I ordered furniture that was supposed to be delivered last Thursday (3/29/12) and took the day off to be home when it came. When they didn't arrive, I called the store and was told the delivery date was April 5, 2012. I told them that not only did they input my address wrong, they put the wrong delivery date in as I put it in my phone while I was at the store. The manager told me to call Customer Service for compensation. I called on 4-3-12 and was told that the record shows I was confused on the date and that they offer no compensation. This company is just a bunch of liars and scum. I have half a mind to turn the delivery people back and demand my money back.

I purchased a full leather set, I payed $2547.00. This was purchased on 2/18/12 I am still waiting for some of the items today is 3/29/12. I just called their store and spoke to someone and they said they would call me back. If these items come any later they will be delivered to my funeral. WORST COMPANY EVER. I work for a very large company myself and I couldn't even imagine making my customers wait one extra day. First and Last time I shop here.

I purchased a new living room set sofa love seat and coffee table on 2/26/2012 paid in full set up delivery for 3/27/2012, I received a call 3/24 that my love seat was on delay and they did not know when it would be available. I then email through their website and received a response my love seat would be avail 4/10. I then receive a call 3/25 that my sofa is now delayed and when I asked when it would be avail they now tell me 4/21. I am now at this point beyond upset with the service I have received. I was offered a 100.00 gift card after I receive my delivery well the 100.00 gift card means absolutely nothing to me as I will never shop with their store again. I have emailed several times since the phone call I received on sunday with no answer. I am sorry but when you pay 2100.00 they should have the products available. Worst customer service I have ever dealt with, take note buyers DO NOT SHOP AT BOBS!

There really should be a box for no stars, NO ONE at Bobs knows what anyone else is doing I have been trying for over a year to resolve a damaged sofa The first sofa (tan) was damaged second (tan) sofa was also damaged, third (tan) sofa was not delivered because the frame was broken, then I was told it was discontinued and to pick out two replacements as they were matching. After much pain and problems finally choose two new (gray ) sofas. One was delivered damaged, again after talking to corp people and customer service people said it was out of stock be in May first. Got a call two weeks later and said sofa would be delivered March 20th, no delivery was made although their tracker said it was delivered. Called and was told it would be delivered today March27th, Ms Atkinson said my (TAN) sofa would be in stock end of March early April. Got a recorded message my sofa would be delivered today the 27th, although it is not on the tracker. Don't know what will happen. I am very involved in politics and plan an all out campaign against Bob,s

A friend of mine ordered a living room set and the end tables were damaged... They came back one week later and Bobs gave him a gift card for $200.00 plus they reimbursed him for shipping. The total purchase price he spent was $2500.00 I went and bought a living room set a few months later for $2000.00 and the when they brought the couch and loveseat - they didnt have the end tables with them... They came back the following week and the end tables that they brought were damaged.... I called and they didnt have any more in stock.. they said they would call me in February when they got their new ones in... I waited until march... I had to call them.. I guess they forgot about me... they finally brought the end tables.. a total of almost 3 months later .. and for my troubles they offered me a $50.00 gift card. When I questioned why they are offering me so little compare to my friend. they said it depends on the purchase price..I spent $500. less then him... Doesnt matter anyway.. The gift card would only be good for Bobs furniture and I dont plan on shopping there anymore.

This company has the worst customer service I have ever experienced in my life. I have had issues with their dinning room set since Feb 5th. From sales person being misinformed with the color choice and selling product she was not familiar with, web site advertising the incorrect color, wrong furniture being delivered, canceled delivery appointment, no reply from them their customer service, property damage once the 2nd delivery came to the house by their truck driver, on top of it all the credit they claim was submitted to our card a month in a half later still has not been credited to our card. This purchase has been the worst expereince in my life!

On March 1, 2012 I purchase a bedroom set. The furniture was delivered on March 14. without a foundation. The delivery driver said “I don’t have your box spring what do you want to do?” I immediately call customers service to apprise them of the situation. They assured me the foundation will be delivered on March 15, 2012. On the morning of March 15, 2012 I called customer service to confirm the delivery time. According to customer service, I was not schedule for any delivery and they don’t know what I am talking about. After explaining the situation to Elizabeth a customer service representative. She assured me she would look into the matter and get back with me before 3:00pm. Needless to say Elizabeth never called back. On March 16, 2012 the driver showed up and said we forgot to put your foundation on the truck…what? The saga continues!

I purchased a bed for my grandson back in Oct 27, 2011 they bought out the bed but it had sliding draw that was't suitable for an 8 year old boy, (first it doesn't have rollers it a floor draw, so, i returned that bed ordered another bed which was delivered to 17 Chamberland Pl. in New Have, CT. The driver Put the bed up backward, they put the foot board to the wall with the head board toward the door we i ask my grandson mother why did she let them get away like that? her answer was she wasn't home, but, her husband was there down stairs with the baby,and did not notice it till he went up stairs, alright they moved to another place in the begining of March. whene they pulled the bed from the wall they saw why the driver's had put the bed that way the bed was damage at the foot board, and i being fusing with them about this, and they saying there is nothing they can do about this because they moved, i told them we did not have any idea your driver was so crooked to do this a child's bed where he can get hurt, and i did not buy from their pit i bought a brand new bed for my grand son and i want satifaction befor my grandson get hurt for Bob's mistakes. I feel they drop it or got rid of a bed from their pit for the price of a brand new bed i want this matter handle as soon as possible i've spent good money for this bed i don't have money to just give away

About a year and a half ago I purchased the bob o pedic and right away we had problems with it! it was sinking and uncomfortable.The bed i also purchased was crap too! the foot post came off as well as a piece on the headboard. I called customer service and no one would ever get back to me. i went into the store that i purchased my furniture and was told that the manager was not there and that she would call me the next day. no call. i went in again and met the manager. i was then told that someone from corp would call me....no call! so i decided to call bob himself at corp office. I left a message on his voicemail and within 3 hrs i got a return call from his secratary. she was very sweet i must say. she said it was very unlike the bob o pedic to do that so she sent a new one and had the bed fixed. then about 4 months later the bed started to sink again and was indented on one of the corners that the delivery guy said was just from the cold and would go away. now my bf and i weigh around 185 each so there is no reason for this to happen again. i called again and was told i could go pick out a diff mattress i did and this will now be my 3rd time of crappy bob beds! I cant remember the name of the mattress i got this last time but it not only is sinking to the point were the middle of the bed looks like a mountain but it is lumpy all over the bed. i feel like we havent had a good night sleep in a year. i even went out and got a down feather bed to try and help and it didnt it just made it all worse. Im not happy and am waiting for a returned call again. this time i just want my money back and will go some place else!

I purchased an ottoman on 1/29/2012, mind you I was picking it up. How could anyone screw that up, right? Well they did. After several calls trying to find out if my ottoman was received at the store I purchased it from, they tell me I took the ottoman home when I purchased it. Of course I didnt. So they ordered my ottoman again and promised delivery at the store 3/6 as if this lenght of time isn't crappy enough. So of course I was happy when they called me to tell me that they received it February 29, after lugging it home and it being beautifully wrapped. It was the wrong color. They said someone purposly changed the color to my order. Today I call to ask when will it finally get delivered and they tell me in APRIL!! Such asinine incompetent people. NEVER AGAIN!!!

Bought a King Size Bedroom set. Upon first delivery it was a different set than what I saw on showroom floor. For the next three consecutive Staurdays I waited for the right set to be delivered. By the third attempt I was assured that the right set would be delivered and promissed a $150 bobs gift card for my troubles. I never received the right set nor the gift card. Finally I cancelled the order.

i went in to this location and bought living room furniture totaling 1500. I PAID IN FULL the balance and was suppose to have it delivered today 2/21. when they failed to notify me with the delivery time i called to find out and was told there was no order for me.the salesman failed to do his job and go over the paperwork which is standard work for them. i live in this town mind you, and all the furniture i paid for was being shipped to brooklyn,new york i found out to some girl. so now i have no funiture, the best they could do to deliver it was friday,the manager lucus did absolutley nothing but offer a 50 gift card(whatever that will buy you) then they refund our money and didn't tell us it takes 6 days until after it was done. which i would of taken the furniture instead of sitting on the floor, because we got rid of ours with the supposed stuff we bought coming tomorrow.then lucus says we refunded your money and hungup on us. then when i went there the saleman didn't even say sorry, he just smirked like it was a funny joke. DO YOURSELF A FAVOR PEOPLE, PAY A LITTLE EXTRA AND GO ELSEWHERE, IT WILL BE WORTH IT IN THE END SO YOU DON'T HAVE THE BOB'S EXPERIENCE WE HAD!

Help...bought a Bob-O-Pedic with a wired remote control and my puppy bit through the wires. Called and talked with customer support to buy a new one but they were clueless as to where to purchase it. I now have an unadjustable powerless bob... How about a little help here!