Bob's Discount Furniture, LLC. Corporate Office & Headquarters

I read all the complaints about Bob's Furniture and I WARN

I read all the complaints about Bob's Furniture and I WARN ANY OF YOU DO NOT GIVE ANY OF YOUR HARD WORKING DOLLARS TO BOB'S DISCOUNT. After reading all the complaints my experince with Bob's has been horrible, it's 3 months and am still waiting for my refund which they say will be credited to my account. I wish I could finally get my refund and call it a day. If you want horrible customer service and furniture that's crap, then shop there, however you're better off getting your furniture elsewhere.

Bob's furniture is the WORST. Their employee's know nothing about customer service and they could give me no answers for my problem . They tried to charge me twice for the same thing and could not credit my account for the money they took. DO NOT BUY FROM BOB'S

Hello, I just want to say how deeply offended and disrespected I feel about a purchase I changed my mind about. (And now I see I've made the right choice) I was told I would receive a full refund ($400) in 10 business days. Unfortunately that time came and went, and when I called, I was given the run around, switched her and there to finally find out that it was never processed. $400 is a lot of money, especially in these very crucial economic times when gas alone is sky-high. I am a human being just like you and have you Managers and Supervisors forgotten that you are customers too, you have mortgages, cell phones, families, and you spend your hard-earned money as well. Some decency, respect, and common courtesy will be nice. Not to mention my full refund in the time I was told I would receive it. This issue is pressing and you have totally disregarded satisfying your customers. Does my opinion matter so that I can recommend your business to family, co-workers and friends???? All I am asking is for someone to please find the time to look into this matter as it is serious.

i will never buy furniture from this store never in life this store no good

The customer service and quality of the furniture is very BAD!!! I purchased a dining room set off of the internet. I tried to use one credit card to buy it, but the transaction did not go through (so I thought). I, therefore, used another credit card. I contacted Bob's immediately, left 2 voice messages and spoke to one person to make sure that only one card would be charged. They assured me that only one would be charged. Here I am a week later and both credit cards have been charged and I cannot get any answers from anyone. Everytime I call, I am on hold for at least 10 minutes and then it goes to voice mail. The furniture was damaged when it arrived (cracks on table and chairs). They are suppose to contact me within three business days. My hunch is that it will be a huge hassle to get furniture that it is not damaged. I will NEVER purchase furniture from Bob's AGAIN!!

Bob's Furniture is the worst ever! I bought a living room set 2 years ago and recently it started to shred, the goof proof people said they cannot help us and we have spent countless hours sending emails and holding trying to get someone to help us. Mind you, we paid for the insuranceo n the furniture! A few weeks before the sofa shredded i bought a bedroom set for me and my husband and a set for my daughter, we spent $5,000.00 just last night one of the drawers broke, we called the goof proof people and they said to call customer service, my husband has been on the phone for over an hour right now and has been passed along to threee different people and put on hold, and when you call the corporate office all you get is a recording. I am going to call my friend at channel 7 and go down to that Woodbridge store and I am going to post bad reviews all over the internet, this is terrible how they treat their customers and I will not stand for it!

To Whom it may concern, I was recently at your Paramus New Jersey location to purchase some furniture and what had happen was that I picked out a bedroom suite , mattress set , and recliner when the salesman checked the computer the bedroom was not in stock and not available till a later date than I needed. So he said the bedroom suite next to it was available for when I needed it but it was $200.00 more so I said can you give me the bedroom for the same price as the other and he said no we are already discounted. So I said can speak to the manager and I went to speak the manager he never even got out of the chair he was sitting in to talk we me and said the same as the salesman. So I said are you willing to let me walk out without anything all he said was I can't do anything. Well I did leave and went down the road to Ashleys Furniture and got the bedroom suite and mattress set and recliner there with no problems. Thank you for your outstanding help. David Trocan

A warning to all you who never bought anything from Bob's....DON"T!!!! I have about 5 days left to return or replace my Bob's purchase. Customer service ignores my emails & won't take my calls! I've been hung on twice, the only times I got through. They are trying to run out the clock on me. Then they will claim it is to late to get a refund or replacement. Well it is never to late to get them back--treble damages plus punitive damages=SATISFACTION to me!

Sir My name is Michael Blouin. I first wish to inform you of the extremely poor and horrific customer service that I have just experienced from your company. My wife and I bought furniture online from Bob's.We were told the delivery would be made on Saturday the 26 of FEBRUARY. I never got a call letting us know when the truck was due to deliver I had to call myself to get that information. On the day of delivery I scheduled a company to pick up my old furniture at 12:00noon , because I was told the truck would arrive between 1:41 pm and 4:41 pm I paid 150.00 for that service. At 1 pm we received a call from your customer service telling us the items we bought were not on the truck and would not be delivered. And there was nothing that could be done about it.At this point I have no furniture in my living room.I was connected to my local store which is the Worcester Ma store. The store manager gave me a refund of the delivery charge and 10 % off my purchase, and also set up delivery for Thursday the 3rd of March. When I got home today from work I decided to call the store to find out when it was coming to deliver,low and behold I was told the delivery would not be Thursday but now Friday the 4th.I have already scheduled the day off for the delivery on Thursday. This has got to be the worst experience I have ever had with any company in my life. I will think long and hard before I ever purchase items from your company again.Bob in his ads makes all kinds of guarantees and brags about his STATE of art shipping center, well I am here to tell you you have failed to impress me.I have now lost the days pay,the 150.00 and the use for another day of my furniture. I will be sure to tell as many people I know about my experience with Bob's and to steer them as far away as possible. I can honestly say I will be a Rotmans furniture store customer next time. Never again never again....... Michael Blouin

I purchased two bedroom sets and much more from your stores. Most of the items came chipped, broken and, scratched. I am very disapointed in your so called quality and great service at Bob's! I am currently waiting for my third delivery of my dresser and many more peices. My family has been very inconvienced! This is not acceptable at all. When we call customer service we speak to uninformed represenattives and we wait an hour to do so! I will never buy anything from your stores again! Bob, says he has great quality; ha ha what a laugh! He is nothing but smoke and mirrors like everyone else. Your company not only inconveiences us greatly in time, but in money as well! My husband took off of work to recieve a delievery that we are now not going to get, no notice at all. Thanks a lot BOB! I am so sorry, I fell for his bull@#$%! It's so nice to see that Bob does charity events, but maybe he should start with ensuring his own policies first. If my remaining furniture does not come in exellent condition this next time. I will be reporting Bob's to the better buisness buro, how can you deliver furniture and not check it's condition, until the THIRD time! That's a sad policy, BOB! Whoever is part of your buisness team, lied to you; you should fire them! Not for nothing, when you claim you have quality furniture with no gimmics, you look pretty stupid when your customers recieve the opposite of your advertising. You know, that's false advertising Bob! Again, I am so sorry I purchased furniture from Bob's. You make all these great claims and it's nothing but cheap slogans. There is nothing of quality and the service is laughable.

Terrible customer service! Tech came out to the house to access broken couch. He had to wait on hold for 20 min at my house with his own customer service department and then to have him finally say he will call them from the road andhave them call me back as a confirmation. I got no phone call back. One week later I called and waiting on phone for 40 minutes to have the customer service rep tell me the order was never placed. WTF! She said she would place it and call me back. She never did. I went on line to "Ask Bob" and filled out the form because I couldn't wait on hold forever...no phone call back within one business day. 3 weeks later and still no mechanism ordered. Think I am gonna get rid of the whole set. Worth more as a tax write off... The tech told me that Bob's got this outstanding million dollar phone system. Well Bob your phone system sucks! Your customer service is horrible and your furniture is poor quality. I guess you get what you pay for! Will never buy from Bobs again. Stick with Jordans.

Michael Drebycz Bob’s Discount Furniture, LLC Corporate Office Headquarters 428 Tolland Tpke. Manchester, Ct 06040 860-645-3208 February 24, 2011 CEO To Whom It May Concern: Two years ago I purchased a bedroom set from your Brookfield store. At that time I took out the extended coverage should anything happen to the furniture. Upon receiving it I found a crack in the head board which was replaced. Now two in the half years later the side boards that support the head board and foot board cracked in the middle where it was joined together. Even though a strip of wood was attached, the factory used two pieces and seam it in the middle were the joint is. I called the store to be covered under my warranty and was told that since I moved I was no longer covered, and that it may have happened in the move. That is the most ridicules excuse I have ever heard from a company in order to get out of fulfilling there contract. I moved over a year ago. I have repaired the damage at my coast. I work for a large company with over 1200 employees and I will put window flyers on each vehicle and in the main lobby telling my fellow co-workers not to patronize your stores, along with pictures of the damage on the flyers. This is will be my contribution to your company for your service. Next time do not have your employees say that <EVERYTHING IS COVERED> Attached are pictures of the side board and the style of the bedroom set. Thank you Michael Drebycz C/C Brookfield Store

BOB DOES NOT DELIVER! Purchased 3 times in 10 years from them. No good experiences. You ask why I keep trying? Each time promises are made that this is not how they do business. Lots of fast talking salesmen. They know they have problems with supply and demand and yet continue to sell items they know they cannot deliver on. Items that are 2-3 months back ordered should not remain on their showroom floors. You are not told at the time of purchase that this is the case. Instead, you are given a delivery date that passes. Then another, then another. Try reaching someone. Voicemail abounds. Manager's and sales people are suddenly "not in today". Ask who their boss is and they won't give you a name. When you do finally reach someone, it's the same old broken record. They don't let you get a word in. They infuriate you. They told me to have the room clear of furniture for delivery. I did. No delivery as promised. Not even rescheduled this time. Bought the LR set in January. Now saying it may be available the middle to end of March. I have no furniture in my home. Disabled sister at home who most nights cannot make it up the stairs to her bedroom and sleeps on the couch. They are not interested in their public. Just sales, sales, sales that they cannot deliver on. Writing letters to all officers. Have a call into Bob. I was told to leave a message and his secretary would get back to me. Somehow I doubt it. I am writing to the Connecticut Attorney General, Consumer Affairs. Shouldn't be allowed to do business like this. Perhaps with enough complaints, they'll investigate their practices. Not accepting a refund. I want them to honor their promises.

I been dealing with W.Spfld store to get a $1,300 credit for the employer I work for, for months. I been dealing with sales ppl, office mgr, and store mgr and I'm yet to receive the credit. We even tried to use the credit towards purchases and they still gave us issues. It's been over 3 months they been looking into it and nothing. Blaming switching over old system to new system. But yet, they can still find the information. They have picked up the chair and they still say they have to verify they have it in their warehouse. One chair was never delivered, they should have refunded the credit as soon as the delivery wasn't made. But of course they are quick to charge but slow to let go of the money, which shows why "bob thinks he's doing so well". Then on top of it all, customer service stinks, they try to scare you with their culture, and job title "Mrs Diva". They place you on hold so they don't have to deal with you for minutes at a time, without addressing you. After this situation we are cutting all ties with Bob's you can thank you store at Wspfld. We have over 100+ employees, you can believe our experience with be forward to them.

Had some furniture returned as it was broken. Had a second deleivery and the guys deleivering said the furniture was broken but did not let me see the furniture. Canceal the order. The store issed a credit memo to the financing company. It been 3 months and the credit memo has been process. Have gone the local stor on several occasions and have seen them fax the credit memo the finance comapny. Still have not receive any credits. I will be contacting Channel 7 tomorrow. May be Howard can help.

I NEEDED A PART (FOOTREST) FOR A RECLINER. I WENT TO THE STORE IN FARMINGDALE. I SEE THE SAME COUCH I BOUGHT. I TELL THE SALESMAN WHAT I NEED. HE HAS NO IDEA WHERE THE COUCH CAME FROM, NOR DOES HE KNOW WHERE I CAN GET THE REPLACEMENT FOOTREST. HE GIES ME THE HOPLESS CUSTOMER CARE NR. I HAVE EMAILED....AND SPENT TWO DAYS LLISTENING TO RECORDINGS TO NO AVAIL. THIS WAS A SIMPLE REQUEST. IT IS A BOLT ON FOOTREST WHICH I WAS GOING TO REPAIR MYSELF. JUST WANTED IT SENT TO ME, OR I WOULD GO AND PICK IT UP. WHAT A DEAD END. MY DAUGHTER IS THERE AT THIS TIME, BUYING ALL HER HOUSE FURNITURE. I WILL TRY AND STOP HER BEFORE SHE MAKES A COMMITMENT.

BEWARE. WORST COSTUMER SERVICE EVER. EVER. EVER. THE DMV IS BETTER IN SERVICE THEN THEM. CRAPPY INVENTORY. DONT MAKE THE SAME MISTAKE AS ME!!!!!

THIS IS THE SAME OLD STORY .CRAZY EDDIES, MICHAELS FURNITURE , K MART , JENNIFER CONVERTIABLES, HHAVENT WE ALL HEARD OF SEAMANS FURNITURE?. ALL 'BORAX' FURNITURE DEALERS .BORAX IS A TERM USED FOR CHEAPLY MADE FURNITURE SOLD BY THE SAAME GUY THAT SELL POTATOE PEELERS ON TV . LOTS OF HYPE AND NO SERVICE . MAKES A FORTUNE . BUILDS THE BUSINESS UP UNTIL THE BALLON BURSTS FILES FOR BANKRUPTCY AND STARTS AGAIN AKA SEAMANS FURNITURE ., YOU CALL THEIR CUSTOMER SERVICE , WRITE TO THEM , SEND E MAIL AND GUESS WHAT NOTHING. SO BUYER BEWARE. ITS ALL A LOT OF LIGHTS AND MIRRORS . YOU GET WHAT YOU PAY FOR AND YOU PAY FOR REPLACEMENTS . HE WOULD HAVE YOU BELEIVE HE CARES ..............BALONEY1

I am never one to put a profitable company on blast, but this has to be said! I purchased a 3 piece sectional from the Bob's furniture in Yonkers, NY on January 2, 2011. The delievery date was set for January 29th (you would think that would be enough time for them to get their order together). The couches were delievered on January 29th, but only with 2 pieces! I sent the couches back the same day requesting i get all 3 pieces at one time since my order was paid in full a month in advance. As of now, February 16th, I STILL DO NOT HAVE MY COUCHES! Bob's has to have the dumbest, rudest, inexperienced people working for them. Everytime i speak to someone from the store, they all have a different story. They always tell me someone is going to call me back, and no one ever does. If you call customer service, their even dumber then the store employees. I don't understand how one piece of a couch is on back order, like someone would actually go to the store and purchase one piece of a sectional? Every time i call the yonkers store, they always tell me they emailed customer service and are waiting on a response. I don't understand how this place conducts business? Don't they know most people refer their friends and family to stores they've had a good exeperience with? I am seriously considering legal action. I paid $1,000 for my couches they have still not been delievered, nor have i received a refund (that check will probably come some time next year since they have idiot slugs working for them). I recommend NO ONE EVER SHOP AT BOB"S EVERRR! Next time i ever need anything for my house, i'll shop at Ashley's Furniture. Hopefully people will read this and know never to spend there money on bad quality and even worse customer service.