Bob's Discount Furniture, LLC. Corporate Office & Headquarters

don't order anything from them ..If you want it go to the store and carry it out .Delivery and phone calls to them go un answered.People use your store for discount prices but I guess they get discounted service as well. Don't even bother with corporate they don't want to talk with you either.

If 0 was an option I would give them a NEGATIVE 10!!! Purchased a sectional that broke. Called customer (dis)service only to find out that this is a KNOWN defective product. Scheduled for a repair tech to come and assess the unit. Due to the snow storm our appointment was cancelled. Of course, this is understandable; however, they could not accomodate us for another TWO weeks. We were put at the bottom of the list even though they were the ones cancelling the appointment. My husband was off for a week and we tried desperately to have them accomodate us, to no avail. Eveliz who was the Escalation Supervisor informed us that there was no one else who could do anything more than what she could do (which was nothing). She gave us the name of the person who was in charge of Customer Service, Jonathan Cogswell(?). When we tried to get in touch with that person we were told that they do not take phone calls from customers. (What the hell???!!!) How can you be in charge of Customer Service, but not deal with the customers? I never heard of such a thing. All we needed was someone to take 5 minutes to come and look at the couch and say, "Yes, this is another defective unit. We will have to replace or refund." Now we have to wait two weeks for 5 minutes of someone's time, and then God only knows how long after that the issue will be resolved. Bob, apparently you don't read these, but you really should. I guess by providing cheap furniture, you forego Customer Service, and as long as you are making your money you don't give a crap. So much for honesty and integrity. Maybe you need a dictionary. I would suggest you change your name to Boob's Furniture because that is exactly the kind of operation you are running.

BOB'S FURNITURE DISSAPPOINTS YOU ALL THE TIME WITH THEIR CUSTOMER SERVICE, I ORDERED A BEDROOM SET FOR MY DAUGHTER'S CHRISTMAS. THIS WAS SUPPOSED TO BE DELIVERED ON 12/20/10. THE SALES PERSON BESIM SEHAV PROMISED ME THAT I WOULD GET THE DELIVERY ON THIS DATE. WHEN I CALLED TO CONFIRM DELIVERY, I WAS TOLD BY SOFIA THAT NO DELIVERY WAS SCHEDULED BECAUSE THE SALESPERSON DID NOT UNLOCK THE ORDER. SHE SAID THAT SHE WAS GOING TO SPEAK TO A MANAGER AND HAVE THE MERCHANDISE DELIVERED ON 12/23/10 AND ISSUE ME CREDIT FOR MY DELIVERY FEE OF $129.99 PLUS TAXES. ON 12/22/10 I CALLED TO CHECK THE DELIVERY TIME FRAME AND WAS INFORMED BY BETSY THAT MY ORDER WAS NOT SCHEDULED. SHE TRANSFER ME TO ANOTHER MANAGER WHOM I INFORMED OF MY EXPERIENCE. HE TOLD ME THAT THE ONLY THING THAT HE COULD DO IS GIVE ME MY MONEY BACK, THIS IS NO CUSTOMER SERVICE. I WANT MY DELIVERY WHICH IS SUPPOSED TO A CHRISTMAS GIFT FOR MY DAUGHTER. I WOULD REALLY APPREACITE IF SOMEONE COULD CONTACT ME TO DISCUSS THE UNSATISFACTORY EXPERIENCE I HAD WITH YOUR STORE AT WOODHAVEN BLVD IN NEW YORK. I REALLY NEED MY DELIVERY BEFORE CHRISTMAS.

I purchased a beautiful bookcase from you in November. I noticed factory damage and tried to report it immediately. For over a week I could not get anyone --I sat on hold for an hour one day. It was very frustrating. I went back to the store I bought the bookcase from and they requested someone to call me about sending a technician out to see the damage. Well, a a week later I got a call and a technician came out the following week. This was a few days before Thanksgiving. he wrote up a replacement and said they would call me when it was time to deliver. Never heard from anyone again. It is now a month later and I still have the damaged product in my home. I am extremely disappointed and will never again buy from Bob's Furniture. It is outrageous to have to wait this long and not be able to get any help. When you walk into a Bob's store you are bombarded by sales help but once you get the product where does the support go? They only want the sale, period. Never again.

This is got to be the worse managed place in the world, also their customer service sucks you wait on the phone for hours before you can speak with a human been,. I buy a split foundation for a bed I receive one peace who thinks like that, I will not buy a another stick furniture off of these people, I have a good mind to tell them to come get the shit I bought.

I didn't apply due diligence when I decided to purchase furniture from Bobs. If I thought to check this site, I would never have purchased anything from this company. I spoke to a sales rep in the Farmington store and they couldn't do anything to appease a disgruntled customer. I asked to speak to a Manager and was told that he would have to call me back. After an hour I called the store again and spoke to the Manager Randy Sing who didn't know anything about my situation. I had to fill him in on all of the details and was told that I would be refunded my delivery charge and had to wait another 7 days for my furniture delivery. I was scheduled for a 12/20 delivery, but was informed that my original sales associate forgot to take off a block (after I had paid in full) and the next available delivery date is after Christmas 12/27. I did speak to customer service rep (Susan) who said that she would follow up and make sure that the store Manager did everything possible to ensure that I could get my furniture before Christmas. I'm not holding out much hope that I will get the call back, or my furniture before the holiday after reading everyone elses complaint. Needless to say, when I purchase my bedroom furniture, it won't be from Bobs. Sitting on the floor for Christmas!

Bob will not give me my money back. It has been over 2 months and they keep telling me the check is in the mail. I can't get in touch with service over the phone and "the system is down", please... in the year when I was born maybe that would be believable, but in 2010, don't think so. If they just delivered the right couch the first and second time this would of never happened. I do not like Bob's. They just opened up their 40th chain and I do believe they are not an honest company... Bob, you have alot of nerve, ripping people off is your motto. Shame on you!

Today at about 10:30 am on rte 119 in Rindge, NH I had one of your trucks riding so close to my car I was actually in fear of my life. I had a 2 year old in the car, roads were bad so I was going a little below posted speed. He could have passed, no other cars on the road. When he finally did pass he sprayed my windshield with road slush. Truck had a Mass plate. I guess he was in a hurry to deliver the poor quality furniture I have been reading about. Dec. 14, 2010

I have ordered a bed room set for my daughter. first delivery the furniture was damaged and did not take delivery. rescheduled for another date. they came, set the bed up but did not have the mattress rails to hold the mattress and box springs up. i was to have them deliver it to the store i brought it from. i called the store and they delivered the wrong item. i will never step foot in a Bobs furniture store again after i go there and raise all hell and let people shopping know to never buy from this franchise

I have tried for an hour to contact Bob's service department and there was no answer only this repeating request for loyal customers to use the web site. I am both disappointed in the Goof policy as well a request to speak to the store manager. I have left two messages concerning the wrong product being delivered and how I can get the product I ordered delivered in record. The other problem is that the product is only available for shipping on Wednesday. Bob you run a lousy operation.

about 2 years ago i purchased a living room set from bob and ever since delivery i have been having lots of problems with it. To start the middle of my sofa sinks in and the chaise is too hard. i have called numerous times to have it fixed!! i hate this furniture store and i am going to tell my friends to never buy from bobs!

I am disappointed in your costumer service. I have family and friends who love my couch, the one that was delivered and damaged by your delivery men upon arrival. My friends and family asked about purchasing furniture from your store. I would say that you have just lost about $7,000 worth of business because of your employees and how poorly they run your business. I spoke to David Montero at the 117th Street location in Manhattan and his attitude is horrible. He needs to be fired. I am still waiting on the phone for a customer service representative to answer the phone so that someone can fix my new damaged couch. Finally, after waiting 18 min., someone has answered. This is the third day I have called trying to reach someone. The other days I waited for more than 30 min. and recieved no answer. Shame on My Bob's!!!

Poor VERY poor Customer Service! The delivery is AWFUL we are on our 2nd delivery, 1st time they never showed! Now today we were supposed to have 8 pc dining set delivered, the delivery driver only shows up with the buffet table and tells us oh, maybe the dining set is on back order! I call customer service, who has no clue whats going on, could care less, and tells me they are emailing the driver! We went thru this last week the emails take all day! We already know our dining set isnt on the TRUCK! Still NOONE can tell us WHERE IT IS! I WILL NEVER EVER DO BUSINESS WITH BOBS AGAIN! They are uncaring RUDE, and unprofessinal! I would rather spend the xtra few dollars and purchase from a more Professional Furniture Company like Raymour and Flanigan which delivers on time and customer service is Great!

I purchased a lift recliner for my dad that was diagnosed with Parkinson's. The chair arrived on July 2, 2010 and it was defected. After finally getting through to a customer service rep they scheduled an appointment for a tech to come and confirm the defect. Bob's ordered me a new chair that didn't arrive until NOVEMBER 13, 2010!!!! We had the chair one week and the motor broke!!!! I called customer service once again and they scheduled delivery for a new chair on DECEMBER 29th!!!! I can't believe they want me to keep a broken chair in my house for a month and don't even care that this chair was purchased for a medical condition!! I can't even get through to customer service.. I am on hold for over a 1/2 hour every time I call!! I want Bob's number!! I want to talk to someone other then the customer service people that are of NO service to me!! If anyone has a better number, please let me know!! DebT521@aol.com

I ordered a bed from Bob's October 30th and still have not received it. After having the delivery date changed twice, I have just asked for my money back. Very poor customer service. On a side note, I was also told that they could not confirm the beds in "The Pit" have never been slept on when they re-sell them. I just thought I would share this information since they do not volunteer it to anyone unless directly asked. Very unhappy with all of my dealings with this company.

I will start by saying that if I treated my customers like bobs does I would never have one..How do they stay in business.This is the most horrible company I have ever delt with.Going to Whindam co. court.

This company is horrible! First of all I thank "KIM" for posting the corporate office #, that was a huge help to me b/c no one seems to answer any phones in this company. Oh, IF they do, they have no idea what they are talking about anf are of NO help! For starters I purchased an entire bedroom set from them. Upon delivery I was told my nightstands would come a week or so later. Upsetting but fine.So then I open the box for my bed and I was apalled! My bed was broke, missing pieces and was half painted!!!! The store said they would send me new in a few days. After a week I called and was told it was on back order and would another couple of weeks!! After a couple weeks I was told it would be another month!! Forget this!! I returned the broken bed myself and wanted a refund. After a while of chasing a few so called managers I was told that there would be no way for to leave with my money!! I must wait 14 days for a check from the corporate office!! So, now after a month I am still chasing the $500.00 that I'm owed!! This company is pathetic! Something needs to be done about this. BOB is theif and runs a dishonest business that needs to be shut down!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Invoice number 60098159...Please refund my $$ back into my account... Im not sure whats taking you guys so long but i would like it back not today, not tomorrow, Yesterday!!! Im so Updset, you can take my $$ but when its time to give it back its a problem. please get on the ball before I advise family & freinds to never shop for furniture at any Bob locations. Thank you. call me if you have any questions or concerns 201-344-9600

How is Bob going to feel when he finds out his store ruined our first Thanksgiving? My fiancé and I were very excited to be hosting our first Thanksgiving tomorrow; we ordered a table on November 14th, for delivery on November 17th just for this occasion. My elderly father waited in our apartment for the delivery guys and signed off on our Lexington Dining Room Table. Unfortunately Bob's had sent the regular (cheaper) Lexington Table, when we had ordered the Pub Table with the butterfly leaf. My father was unaware of that and assumed that a Lexington Table was a Lexington Table. When my fiancé arrived home that evening she realized the mistake and spent the next two hours speaking to a series of people, some who told her this was Bob’s mistake and that it happens all the time, and others who lectured her because my father didn’t know we were supposed to be receiving the pub table. The people in the Yonkers Store, which according to Bob’s own customer service representatives is the worst store, actually hung up on her. Finally after two hours she spoke to someone who admitted that the stock numbers between the Lexington table, and the Lexington Pub table were one digit off, and that this mix up happened more than they cared to admit. They agreed to deal with the store in Yonkers to save her some grief, and we were assured an exchange on Monday November 22nd. As we wanted to avoid another mix-up, one of us wanted to be there for the delivery so we postponed the delivery of our new table until today. This morning the delivery truck arrived, disassembled and removed the old table, and then informed my fiancé that there was no new table in the truck, they were simply instructed to pick up the old table. So now with roughly 30 hours before we are supposed to have our families arrive for our first Thanksgiving WE HAVE NO TABLE. With Bob Always lauding his quality and service, I would really like to know what he thinks about the incompetence of his employees leading to a young couples ruined Thanksgiving.

This company is heading for bankruptcy.....it cannot possibly continue to function with such poor quality, ineptness and total disregard for its customers. The audacity of this organization to think that the consumer is so ignorant that it will tolerate this kind of treatment.