Bob's Discount Furniture, LLC. Corporate Office & Headquarters

very discusted with bobs furniture. this is a great example of you get what youy pay for. nothing but headache's from day 1 a year ago furniture keeps breaking down. slowly but surely. the funiture isnt sturdy wobbles too much play. there is a lot of discoloration in the wood. also key replacemnt parts such as floor protector i never recievd had to purchace my own. forget about the kids dresser draws had the entire dresser replaced now the drawers constantly off track. i quess when the free year waranty is up im screw'd. thanks bob. never again will i purchase from my bobs. i will tell everyone i know bobs is a bust. beware

We ordered and payed for a recliner. No special order, no special color just an in stock chair. Well that was the 3rd week of January and the original pickup date was the 5th of February. Well now it maybe the 11th of March. Thank god I paid for it in full so BOB'S could collcet a couple months of interest before they might deliver the furniture. Thinking real seriously of cancelling the order and the furniture we have on layaway. The service stinks.

I've bought many pieces from the Nanuet, NY store at different times- living room couches and bedroom full sets- and have never had a problem at all. My furniture was put together nicely and looks great and much more expensive! My couch is soo comfortable! I have been always had great experiences and will be shopping there soon for my finished basement.

we ordered a living room set and kitchen table with chairs from bob's in Secaucus NJ. the goods were supposed to be delivered on a Sat but we were told by the crew that many of the pieces were broken. we sent the entire order back to be fixed and had to take off another day of work a week later to ensure that we were here to receive. the second delivery went really well except that one of the end tables was missing screws. we have been trying for 3 days to contact there customer service. every once in a while we get to a live person that tells us that they are going to transfer our call. i dont know if the phones are broken or lack of knowledge but every time we get "transfered" the phone hangs up or we are on hold for up to 15 mins. this whole ordeal has been more then bargained for. i have never experienced such poor lack of customer service ever. all we need is the screws! this has been very frustrating and i dont think we will order from them again, nor will i encourage any of my friends.

My delivery was postponed 3 times. Finally, on the day I thought I was getting my furniture, nothing came. At 3pm, I went on mybobs.com to "Track my Delivery" and the status said DELIVERED at 11:56am. Not true! The piece never came! What a fraud!

Customer service it's really poor they don't know what they are doing if my problem continues I will go to the BBB thanks BOB for the problems that hasn't been resolved

BOBS ...WHAT A F...ING JOKE!! BOUGHT 10,000.OO WORTH OF JUNK...SO FAR I HAVE ONLY RECIVED 1/2/OF MY STUFF..THEY HAVE HAD DELEVERY 5 TIMES..AND ALL BUT 1 A NO SHOW!!!!HOW CAN YOU TREAT PEOPLE THIS WAY..I HAVE MY OWN BUSS. AND I KNOW IF I TREATED MY CLEINTS THIS WAY I WOULD BE OUT OF BUSS. WILL NEVER BUY AGAIN ..AND I WOULD NEVER RECOMEND TO ANYONE.I AM A VERY CALM EASY GOING PERSON BUT 5 TIMES..THEY HAVE MORONS RUNNING THIS BUSS.EVEN TRIED TO SPEAK TO BOB AND OFCOURSE HE IS NOWHERE TO BE SEEN..WHAT A SHAME..THEN THEY WANTED TO GIVE 100.00 GIFT CARD..ARE THEY KIDDING I WILL NEVER STEP FOOT IN THERE..THEY CAN TAKE THERE GIFT CARD AND SHOVE-IT..HOW ABOUT I HAD TO TAKE 5 DIFF. DAYS OF WORK FOR A DELEVERY THAT NEVER CAME..THEY SAY KNOW ITS COMMING ON SATURDAY..LETS SEE..THE MANAGER SWORE UP AND DOWN IT WOULD BE THERE..IF NOT OFF TO COURT..10,000.00 WORTH ..BOB BETTER START TAKING CARE OF HIS BUSS..THAT HE HAS AND STOP OPENING NEW STORES..THANK YOU A VERY UN HAPPY PERSON!!!!

We recently had the Colorado Bunk Bed ordered from the Brookfield, CT store delivered for our children’s room. We did not pay a lot of money for the piece but I have noticed several scratches, as well as, one of the drawers was not hammered together properly and now there is a nail that is sticking out and seems to be catching onto everything. I tried to contact the store several times in a weeks time frame and have NEVER been able to get anyone to answer. I also tried to use the email a question feature on the Bob’s website and have not gotten a response that way either. I am now going to try and contact someone at the corporate headquarters to see if that gets a response. I will also be sure to let anyone I know who is thinking of buying furniture from Bob’s about my experience.

I ordered a bed from Bob's Furniture. It has been one of the worst experiences of my life. They agreed to deliver the bed on two separate instances and never showed up. It has been almost 3 weeks and I still am sleeping on the floor. I have spent a combined total of 10 hours on hold waiting to speak to someone at the company. No one there cares, no one there wants to deal with customers. All they want is your money. I recommend that no consumer ever calls Bob's Furniture to order delivery. DON'T DO IT!!!! YOU WILL NEVER SEE WHAT YOU ORDERED!!!!

What horrible customer service! I agree with most everyone else on this forum and I've sent a letter to the corporate office detailing just how bad they are. This was my first - and absolutely my last - purchase at Bob's! It took us over 2 months to get delivery and numerous phone calls, and when they did deliver, the guys disposed of the boxes by literally throwing them down 5 flights of stairs in our NYC apartment building! I higly recommend saving yourself the aggravation and going somewhere else!

Good luck getting in touch with a human being if you experience any problems. I hung up after 45 mins. waiting on hold. Do yourself a favor and spend a little more money at another store and save yourself alot of aggravation! Bob is a Boob!

Bobs customer service is horrendous. You will wait for 20-40 minutes to speak to someone, their computer will no doubt freeze up on you so you wont be able to get an answer. The Goof Proof is a crock. They tell you at the store it covers pretty much everything - but getting them to actually do it is a whole other endeavour. Alot of their items become discontinued - so getting replacement parts is impossible. We have bought from Jordans in the past with no problems. We thought we would give Bob's a try. Never again. Spend the few extra dollars. The quality of their furniture is very poor and their customer service is non existant. BOB is a crook and a thief. His business is run this way by design and with his blessing. The Pats, Celts and Bruins should carefully consider who they align themselves with.

i bought a bob-opedic mattress from the nashua store and was very dissatisfied with the comfort level. I called to return it and they said i had to wait two weeks. So two weeks came and i never recieved a call telling me the time frame they would be there in so i called again. turns out they never scheduled my pick up. They told me it would be another 2 weeks til they could get it. Fine! So i waited and when they came i assumed my credit would automatically be issued to the card i used to buy the mattress. Nope! another 2 weeks went by and i called asking where my refund was. They told me i had to talk to someone to request my money back which i thought was very strange. So i did just that. the woman i spoke with was extremely rude, i think her name was sarah from nashua! So another 2 weeks went by, still nothing so i called again and they told me to wait another 3 days because of the holidays that were coming. So i waited still nothing. So i called again, luckily the woman was very nice that i spoke with she put the refund through again. Now another 2 weeks later i still ahve no refund i am very annoyed and am ready to report this to the bbb. Why cant they just get the refunds right? When will i have my money geeze!!!

I found a couch I liked @ Bobs in So. Attleboro MA & came back with measurements.I was assured by the salesmen that the couch would fit w/out a problem & in addition the movers could work miracles. The salesman also assured us all money would be refunded if it couldn't fit or we were unhappy for any reason & wanted a refund.It is Bobs policy to refund money in 14 days. Guess what...It didn't fit, the movers were idiots & i wanted a refund. I was first told the check was sent to the wrong address.The second attempt they sent it UPS red but apparently was delivered to the wrong address. I researched the tracking # they gave me and found it was referenced someone else .it went ground, was 2#, & was delivered to another Bobs store....An obvious fake tracking# to keep stalling. It's been a month & 1/2 and contacting the Attorney General.... DO NOT BUY ANYTHING FROM THIS COMPANY

We were expecting out of town holiday guests to arrive on December 15th. We decided to purchase the Colorado bunk beds because we were told that they could be delivered on the 15th. We paid our $100 delivery & set up fee. When the delivery people showd up on the 15th, they opened one box declared that the dowels were not there to put the beds together. They made a phone call advising the store and left. We had boxes but no beds and company coming in a few hours. My husband had to put the beds together as separate beds so my granddaughters would at least have someplace to sleep. We have made 4 trips to the store since the 15th of December. One month later we have had plenty of promises that someone would call us, but still no dowels. We still have boxes full of parts and no bunk beds.

This rating is regarding the review written by "Dr Jay Gorstein". I hope Dr Gorstein will advise the public as to where he received his medical education and where he practices. If his typing ability and mis-spelling are any indication of his professional competence, God help his (hopefully, just a small handful of desperate) patients.

I am not pleased with your store delivery performance. It has been a month and I have not received my furniture order. I received a call from your warehouse on Thursday to confirm my delivery. Friday, your automated service called and said my delivery is now canceled. Because of the storm, delivery will not be made. MY delivery date was 1-15-2011, a Saturday. What does that have to do with my furniture? I also had a delivery date in December. Your store wanted to delivery a sofa bed/sleeper with no bed inside. It was also an incomplete order,because there was only my sofa/no sleeper couch on the truck. Missing was my coffee table, love seat, lamps and pillows. YOU HAVE MY MONEY. GETTING INTEREST ON IT AND I HAVE A BARE LIVINGROOM. IF I HAVE GUESTS OVER, THEY MUST SIT AT MY KITCHEN TABLE OR ON THE FLOOR. GOOD THING I DID NOT ORDER MY KITCHEN SET FROM YOU OR MY FAMILY AND FRIENDS WOULD BE DINING ON THE FLOOR. YOUR NEW ORDER SYSTEM SUCKS AS WELL. SHAME ON YOU!

If I can give less than (1) star I would. They are all horrific. It's one excuse after another. They deserve to go bankrupt! I have spoken to FIVE customer service reps in the past 2 weeks and they all give me the same response.."We have emailed our Parts Dept and we'll give you a call back within 24 hrs". NOTHING!! I have not received a call back once. All i want is a seat cushion. I PAID FOR IT!! Hands down one of the WORST and poorly ran companies I have ever encountered.

I purchased quite a lot of furniture from your stor in Farmingdale. Upon delivery I was rushed because it was Christmas Eve. I was told that they were running late and had other deliveries to make. They did give me some of my furniture however all were not delivered because they "claimed" it could not fit! How would they know if they never even tried? I then called the store to complain and was on hold fo quite some time before a manager Craig Johnson came on the phone with food in his mouth chewing while talking to me. I asked him if he were eating and he replied with I cant hear you maam but it was obvious that whatever he had in his mouth was either swallowed or taken out. I spoke to customer service that following week who assured my husband that all that was needed was for us to go to the store and pick out our new furniture that was to replace what was told could not "fit". My husband and myself went up to the store that Sunday and did just that salesman David Brown helped with this order. When he went to submit order for the switch he was told by the customer service that "The Customer Service Dept" did not pot my credit and I needed to get in contact with them because they couldnt submit until that was entered. The next day I called customer service was on hold for an hour!! Only to be told that it was them the store and not on their end.. so much more has happened I could write a book.. I'd never order from there again!!! EVER!!!! IF THEY HAD A RATING LOWER THAN ONE I'D HAVE CHOSEN IT!!

Here's a pissed to letter that's going to the headguarders, feel free to tell me what you think everyone!!!!! Early in December, I went to your store in Brookfield CT looking to purchase a bedroom set for my daughter as a birthday present. I saw the perfect one it’s called Sugar and Spice and decided to buy it. Not only did I buy the bedroom set, but I also purchased your bobopedic mattress as well. The Sales representative that helped me, was Sergio. Sergio did advise me that they would not be able to deliver the merchandise by December 8th, my daughter's birthday, however a Delivery by Christmas would be possible, so I agreed to purchase the set. The delivery was scheduled for Wednesday December 22nd with a 3 hour window of 11:16 to 2:16. I specifically asked that the driver call me an hour prior to his arrival at my house so that I could have my mother to be at my house for the delivery, as I could not take a day off from work. Your driver called me 10 minutes before he got to the house at 3:30- an hour and half late! I understand it is the holidays and traffic and things happen. Luckily my mother was already there. My mother called me a few minutes later stating that the mirror was chipped and the footboard with the 2 side rails were out of stock. Without those parts, the the bed would not be able to be set up. I was very upset about the whole situation because I was guaranteed a full delivery before Christmas. I called and spoke with the supervisor Jennifer at your Brookfield store and she understood my frustration and was able to refund the $100.00 delivery and rescheduled the delivery for Tuesday the 28th. Unfortunately we had a snow storm on Sunday the 26th till Monday the 27th which again delayed the delivery.I had to call and reschedule the delivery for Thursday the 30th, I was still upset but not totally dismayed. Thursday came and I was called by Sean 45 minutes prior to the arrival, which was appreciated. As this delivery is being made, I received another call from my mother stating that they brought out the mirror and nothing from the bed again!!!! I’m furious, nobody told me anything!! I feel that I was taken advantage of so that someone could make a sale before the holiday! It is ridiculous how your business operates without customer communication and honesty. How can something be promised, when it is not even in stock!!k. At this point I’m ready to bring everything back myself. I called your store again and spoke with Brian, he was very nice and understanding but that does not make my bad experience any better, nor does it put my daughter in her bed that I have purchased! I was ready to buy my own bedroom set from your store as well, but after this experience I would never walk in to your store again with any good expectations and would not advise anyone to shop there as well. Brian told me that this specific part of the bed is out of stock untill the end of January and now we have to reschedule for Jan 25th. He told me about your new computer system- which is good for you but maybe you need to go back to your old one. I recently had to learn a new computer system at work and we have access to both so that our customers do not have to go through problems or experience such a horrible lack of respect and dignity that I received from COMING ON DOWN... to Bob's. It is not the customers fault and as a paying customer I feel that I deserve better. Going through this and making my mother miss 2 days of work is very unprofessional. When all is said and done it will be 3 missed days of work and over a month of waiting due to your stores incompetance.This was not the first time I have purchased something from your store but it will certainly be the last. Sincerely, Jeniffer Xavier Danbury, CT