Bob's Discount Furniture, LLC. Corporate Office & Headquarters

Bobs have the worst service ever, I order merchandise 2/11 and now it is 04/11 and I did not get any of my merchandise yet. I have went back to the store several times to find out what was going on with my oder and I have been getting the run around ever since. I even cancelled my one of the orders and wanted my money back because I purchased the items in cash and I still have not recieved anything yet. I even contacted the corporate office and only been getting the answering machine. I will never order anything from bobs again and if they go out of business I will be more than okay with it.

I bought a couch, loveseat, and chair from Bob's...the couch and loveseat I got first...the couch has 2 electric recliners on each end with a rocker in the middle and the love seat are manual life up button/rockers recliners...I have owned them 1 year and 3 months started experience difficulties with the furniture last August...the repair technician was outstanding and a true professional...a couple months went my and again the couch collapsed, I called the store and repair phone number with no luck, I brought all the screws, staples, and nuts by hand to the showroom in Saugus not once, twice, but four times...I got to talk to the mangage twice who on the first time knew I was truthful because the lines were down, 2nd & 3rd times the manager wasn't available, and 4th time the manager tried after I told her I cannot get through the customer service help...she called and it took quite some time for her to get through, put me on the phone and the rep told me she couldn't accommodate me for 2 weeks...I tell her I have had deaths in the family and we are SITTING ON THE FLOOR...I get sorry Maam but I can't do anything more than that...I call the CORPORATE OFFICE AND WANTED BOB BUT NO I GOT ANOTHER PERSON WHO WAS TALKING DOWN TO ME, TELLING ME I HAVE HAD THE SET IN MY HOUSE SINCE FEB. 2008...I TOLD HER YOU ARE TALKING RUDE TO ME AND I FELT LIKE I WAS BEING CORRECTED, A BOTHER, AND SCOLDED...I TOLD HER SHE WAS MAKING ME ANGRY & I TALKED OVER HER LIKE SHE HAD DONE TO ME SINCE THE BEGINNING OF HER CALL...BOTTOM LINE, BOB DID NOT CALL, I TOLD THE GIRL TO HAVE HIM CALL ME, AND I FOUND THAT 2 PEOPLE NOW HAVE BEEN RUDE TO ME, DON'T SEEM TO WANT TO HELP ME, AND TO THIS MINUTE I HAVE NOT HEARD FROM BOB...my recommendation is GO TO ANOTHER FURNITURE STORE BECAUSE OWNING A LIVING ROOM SET FOR 3 YEARS SHOULD NOT BE COLLAPSING, LOOSING NUT/BOLTS/STAPLE, AND THE CORPORATE OFFICE DID NOTHING & ACTING AS IF I HAD COMMITTED A CRIME HAVING THE COUCH IN MY HOME AS SHE SAID "FOR THREE YEARS+...SO I guess they don't stand behind their products after the girl told me 2 years, however, I WAS TOLD I HAD A LIFETIME WARRANTRY...I FEEL BAD FOR THE TECHINICIAN AND THE MANAGER WHO TRIED TO HELP ME BECAUSE IF THEY KEEP TREATING PEOPLE LIKE THIS THEY WON'T HAVE PEOPLE LIKE MYSELF RECOMMENDING OR BUYING ANYTHING FROM BOB'S AGAIN...let's see if Bob calls me now LOL! Hello Bob????

I would like to take this opportunity to commend your customer service rep Brittany Molcan for her outstanding help in solving an issue I had inadvertently caused. Having spent 30 years in customer support in the computer and telecommunications sectors I understand excellent customer service when I see it. She has a fantastic phone presence, asked the correct questions to completely understand my predicament and showed empathy in solving my problem. I wish I had a team full of reps like Brittany's when I was managing in my prior career. Brittany is a great representative of Bob's Stores and she deserves all the credit in my praising Bob's Stores to others and I will be a customer of Bob's for the rest of my life. Brittany I thank you for the opportunity to finally receive help from the best of the best. Thank you. Richard Dillon 33 Andrew St., Unit 29 Manchester, NH 03104

Horrible customer service. Lies, lies, lies! We ordered a bedroom set for our son and were told that it would be in within a month. The salesperson then mailed us an updated copy of the invoice with "new" pricing on it as she stated that the original was wrong. When i called in to speak with her neither she nor the store manager were available to speak with me. The office manager told me neither would be available until the end of the week (I called on a Monday morning). The office manager also stated that the bed would not ship to the store until the balance had been paid. When we made the purchase we were told to only put a deposit down and to pay the remainder upon pickup. Lies, lies, lies. Either these people do not know what they are talking about at all or they are the same JUNK store that they were when I VOWED to NEVER PURCHASE FROM THEM AGAIN 15 YEARS AGO! People had told me they changed...well that is not true. They continue to give POOR CUSTOMER SERVICE, LIE and GIVE YOU THE RUN-AROUND! DO NOT PURCHASE FROM BOB'S...YOU WILL BE ETERNALLY SORRY YOU DID IF YOU EVER DO!!!!!

Did you ever stop to think that this is a planned bust out. Sell cheap shit, make the money on the float. Advertise , advertise, advertise, then run the place into the ground and BANKRUPT THE JOINT IN A FEW YEARS. THIS SOUNDS LIKE A PLANNED TRIP TO ME.

My name is Mrs Trinidad Hardy, I am very unhappy with the service of bob,s furniture and your customer service! My husband and I purchased over 12.000.00 in furniture. we had muliple delivers and furniture was delivered damaged,and had to be taken back! It got to the point that I had to cancel my order,and orders which were coming were also canceled!!!!! And still awaiting my refund,which is past do. I have spoen to Laura regarding my refund,which I was supoose to receive over 10 days ago,which I still have not received!!!!!!!! I am so disgusted with your company and your customer service staff that I am informing anyone I know not to buy from your store. I am also reporting your company to the better business bureau. I called again to speak to LAURA SEVERAL ATTEMPTS OF LEAVING MESSAGESand no calls returned to me,I was told this morning 4/4/2011 at 11:30 this morning that Laura is on vacation!Is this the way you yreat your customers,well I guess you do. I have been dealing with this since January and is not resloved, Thank you for not caring for your customers, Mrs Trinidad Hardy

i guess you get what you pay for, if bob would take more time worrying about his customers than his goofy unture ads he would be better off

I purchased a couch and loveseat from Bob's in July. Total was $1,360.00. Two weeks after the delivery the loveseat recliner would not close. I called Bobs and they said the loveseat could not be fixed so they replaced it. Less than three weeks later, the same problem occurred. Both the loveseat and couch recliners are made with such flimsy cheap mechanisms that they bend like tin. The chairs look great as long as you dont sit in them. I have had customer service come to try to fix the chairs on a monthly basis and I am trying to get this junk out of my house. When they give you the goof proof insurance it is not just in case of a rip or spill, it is because you will spend you days consumed with the constant repair of this totally inferior furniture. Bobs is a rip-off and the furniture cannot stand the normal day to day ware that any decent furniture should be able to take. I am so disappointed with my purchase. When you go to the showroom everything looks great. When you get it home you realize that you are stuck with a lemon. Take my word - spend a couple of dollars more and get something that will not consume your days with constant repair.

I am very angry customer right now. I had purchased a living room set in Dec. I aksed the salesman if he could hold it till i was ready for delivery because i was renovating my home and was going in for hip surgery and i wanted to make sure i had the set so i paid in full, He said yes but we need to put a delivery date down and i could cancel it a few days before delivery. It was to be delivered on Dec.23rd so i called on Dec.21st and i could not get through to the Totowa store for about one hour so i drove from wayne to the store. The store managed cancelled it for me. On Tuesday the 22nd i got a call from the delivery service saying they were going to delivery it on the 23rd. I called again on Tuesday and could not get through so again i had to drive to the store. I went in the office and watched the women cancel it and she said if they delivery it just send it back and i would call for delivery and do you now they delivered it on the 23rd. I had my surgery in Jan. and someone finally called me about this mess and i asked him if they could hold the furniture till i was better and he said yes. About 2 weeks ago i got another call and told them i was not ready and would call in about 2 weeks and he said OK.I got a call on the 24th of March and i said i was going to call for delivery and he said they had sold my furniture. How dare they sell something i paid in full for. He sadi it was in the warehouse and i they tried to call me, I answered every call they made to me. I was so mad i told them to give me a refund. OK, i am so mad they sold my furniture, no one told me that if i didn't pick it up it was going to be sold. I tried calling the store and once agin i could not get through, finally i did after one hour and cancelled my furniture because no one called me that day to do it. I called on March 24th to talk to a manager and the women said he would get back to me and as of today no one has called me back. This is stressing me out right now and i will never buy another thing form Bob'a again and all my friends will know about this. I have a few of them who are not happy with the Totowa NJ store.

I went in to the store last week to purchase a living room set. The sales person was very nice and the rest of the staff was so uneducated on how to deal with people and to resolve problems. I received a call over a week after ordering and paying for the furniture only to hear that it was back ordered. When I spoke with Terry she said that my bed was back ordered and would be in the store on the 21st instead of the 14th. The first problem was I did not order a bed the second was I paid for delivery and she kept insisting I did not. I gave her my invoice number 3 times and she still insisted that I did not pay for delivery only goof proof which was wrong. I then asked to speak to a manager he came on the line and every question I asked I got the answer I don't know. I asked to speak to my salesperson and they said she wasn't in that day. When I went in to get a copy of my cancelled order they gave me a copy of a receipt saying a credit for the amount of purchase no where did it say that they would return my money. So I asked Danielle the customer service manager to sign it and state that it was owed to me and all she did is put her name. I went back to her and asked that she write the money is owed to me and she finally did. They took 2 seconds to take my money from my checking and now they are saying 7 to 10 days. The manager said he would email corporate to move the process along and when I asked he had not sent the email. I would NEVER EVER recommend Bob's Store to anyone after this experience. They did not even try to make the situation better!

I bought a King Mattress that he said WILL FIT and it was small.I wanted my refund and I was still waiting for my check from corporate and they did not have cut the check for me and is over 14 days .I called the store that i bought the mattress from they said that corporate havent cut the check for me. very poor service from both partys i will not deal ever again with bobs furniture store. be aware dont buy nothing from there warning.

I just bought a mattress in Janaury of 2011. The mattress is a cirrus plush mattress. The first mattress we received didn't appear to be the correct height. We immediately called the store and were told to wait a few days because it's memory foam and more than likely will assume the correct height. We waited and it never happened. A technician came by and confirmed the mattress was wrong. Of course the technician never followed up and I had to make numerous calls for a replacement that came two weeks later. The replacement came without tags but in an unlabeled box. The bed said cirrus so we assumed it was right. Of course not, it was a firm not a plush. We called back and scheduled a return and we were given a 1 week turn around. The bed came and guess what! The box said cirrus plush but we received the a bob's naturally light. I want my money back and have received the run around. Now, I'm sleeping on a crappy firm bed and trying to get my $1400.00. I contacted an attorney. Don't buy from Bob's. It's worth it to pay the extra money and go through a reputable company. I've contacted a lawyer and BBB.

I PLANNED ON GOING TO BOB'S THIS WEEKEND TO BUY MY HUSBAND A RECLINE FOR HIS BIRTHDAY, AFTER READING ALL THE BAD REVIEWS AND HORROR STORIES I WILL GO TO A REPUTABLE STORE. I WOULD RATHER PAY A LITTLE MORE MONEY AND BE COMPLETELY HAPPY.

I am extremely dissatisfied with Bob's. On 2/20/11 I purchased a dresser. It was delivered on 2/25/11 damaged. I returned it the same day and requested a refund. I was told no problem it would be on my card in 3-5 business days. Well it has been a month I still have not received my money back, I cannot get a straight answer and all I keep hearing is the famous line " i need to get in touch with my account department and will get back to you in 24-48 hours" well guess what no one calls you back. I have went to the Dept of Consumer affairs and am ready to take the next step.

This is the second time that I buy stuff in Bob in the store good costumer services ,but in deliveries they are the worst in the word,first time 8 years a go I cancel everything because they change the delivery two time and two week a go I pay about 4,000 cash,now they don't have anythin n they change the date . From 1 to 10 they have -100 in deliveries.

February 2011: Purchased sofa set and Colorado bunk bed from Sales associate, Dave Goodlund at BOB’s furniture at 1875 South Willow Street, Manchester NH. He handled another customer before he completed our order. We had to leave and come back. March 5,2011: Delivery showed up at 11:35am -Sofa and love seat delivered -Colorado bunk bed could not be delivered/set up due to a “broken panel”; apparently broken at the warehouse. There were ripped boxes, scratches all over the rest of the pieces. -After 45 minutes waiting for customer service on the phone, I was advised that they would reschedule for the following week. I made it clear that a compensation would be justice. I was that I need to wait until the next delivery before they were to decide what to compensate us for. March 12, 2011: Delivery at approx. 3pm -Drivers attempted to bring in sofa set which was previously delivered. -Brought pieces for bunk bed. Panel was missing this time around. -Boxes left in my daughter’s room -Driver on MY phone with customer service for well over 45 minutes. -Finally spoke to representative, They advised me to keep what was delivered and would reschedule for the following week. I mentioned compensation again, seeing as my daughter hasn’t had a bed in over two weeks; it is a huge inconvenience. I was told once again that I’d have to wait until the furniture was delivered and put together. We scheduled it for Saturday, March 19, 2011. March 19,2011: Went to BOB’s delivery tracker to find that the driver recorded furniture was delivered on March 12th. There was no delivery set up for March 19, 2011. -Called Customer service at 10am on 3/19/11 to be directed like ten times. Finally they tell me that there is nothing scheduled. I should have been high priority. All they need to do is deliver the panel and set up the bed. I am at a loss for words, beside myself, and extremely irate!! They offer me a delivery reimbursement for 149.00 for all this BS. I should have taken that second set of furniture when they attempted to deliver it again last week. I am going down to BOB’s and demanding a reimbursement for the bed and delivery. Un-fricken-believable!! Their warehouse policy, and customer service sucks!!!!!

I purchased a sectional on Feb 20th the salesperson set the delivery for march 3rd, then it was pushed back to March 15th, my fiance took the day off the wait for the furniture but when it got there all they brought was the cup holders and ottomans. I called and spoke to a manager who said he would call me back. 2 hours later someone else called me back and said the missing pieces wouldn't be delivered until April 12th. Almost two months for furniture this is absolutely ridiculous and I'm to get a refund.

bought a couch with the Goof Proof protection (Bobs discount furniture)which is a terrible plan what you have to go through for paying for service is ridiculous but anyway after Guardsman finally received my claim by mail which took a while than they finally called to come out, then they take the chair apart which is horribly made once you see the inside and said they could not make the decision but are putting in the claim and pictures and to wait a week for guardsman to contact me, I called them they told me entire couch would be replaced but would no longer be covered on the plan which has two more years I said fine, they tell me the retailer will notify me its been two weeks I have been trying to call and its almost impossible to get a person on the phone. I finally got someone in customer service by pressing a different prompt that has nothing to do with what I was calling about, well Bobs customer service tells me we are not in there system and do not show any paper work coming in on the claim, I call guardsman back they tell me Bobs did indeed receive this information because they no longer have my specific couch, well do you think someone could possibly call or do something, Now guardsman is telling me to wait 7-10 business days for Bobs Discount Furniture to contact me again so that I may go and have a credit at bobs to purchase another couch Why should I have to wait. I was told I have a deadline to receive my credit and that scares me with the way this customer service has no idea what they are doing, I think I should be able to go get something now and I don't see why I can't so that if and when I receive a call about the credit it may be expired already. I can't believe how bad service is !!!!!!!!!!!!!!!!!!!!!!!!!

BOB DISCOUNT FURNITURE NOTHING BUT LIARS AND THIEFS YOU ALL SHOULD BE ASHAMED OF YOURSELF EVEN THE SALESMAN ARE LIARS LIED RIGHT TO MY FACE AND THEN TRIED TO UNDERMIND ME AFTER I HAD SPENT OVER 3000 DOLLARS FOR MY FURNITURE. AND THEN HAD THE NERVE BECUASE HE FELT BAD TO CALL ME BACK AFTER THE SALES LADY GAVE HIM THE PHONE SHE WAS ALSO CONFUSD STUPID ACTING DUMB AND CONFUSE LIKE SHE DIDNT KNOW WHAT WAS GOING ON.CUSTOMER SERVICE LOUSLY SO THEY JUST HIRE ANYTHING AND EVERYTHING KEVIN FROM THE DEDHAM OFFICE YOU ARE A NO GOOD LOW DOWN HUMAN BEING I WAS SO SAID TODAY I HAVE HAD MY FURNITURE LESS THAN 3 WEEKS AND THE TABLES FEEL APART YOU SHOULD BE ASHAMED OF YOURSELF. POOR JOB AND POOR SALES MAN YOU SHOULD ALL BE SUED SNAKES.

SNAKES LIARS SHAME ON YOU BOBS !