Bob's Discount Furniture, LLC. Corporate Office & Headquarters

You guys f#*%?$g SUCK!!!!!... I AM SUPPOSED TO RECIEVED MY REFUND CHECK 3 WKS AGO N NOTHING.. I wud rather metal folding chairs and put in my living room than deal wit this worthless company!!!!!! After today,IM CONTACTING THE BETTER BUSINESS BUREAU!!!!!

I went to purchase a canopy bed for my daughter Oct 23rd. I was initially going to put it on layaway since I was not moving until Nov. 15th. The Sales person suggested that I just give a payoff date instead of Layaway, and when I come to pay it off it would be shipped immediately (11/16) which made no sense but followed his advice. When I went in to pay it off on 11/10, I was told that all the pieces were not available, and the part can be delivered on the 16 and the backorder pieces on Dec. 4th!!! HUH???(1ST) After showing my dismay, the manager proceeded to try and fix this issue but calling/emailing the buyer of the product and then said he had some display pieces he could give us and we would have to get the screws our selves at a hardware store and basically makeshift this bed! HUH?! (2nd) After this was unacceptable to me when he didnt even know what actual pieces came with what and what we would actually need...low and behold the back order item was now available for delivery before 12/4. Now the entire thing would be available on 11/20. Ok a week later than expected but acceptable. When the delivery man showed up... HE HAD THE WRONG COLOR BED! Even though his order form said WHITE then brought a brown bed. I asked how this could happen he proceeded to tell me it was in the box and couldnt see the color. My next question was well is the color on the box? He said yes but he doesnt look at the color just the number!? HUH!!!?????! (3rd) I asked him then there must be a white bed back at the warehouse and he said yes perhaps, but if so it belongs to another customer!!! LIVID I raced to the local store where I purchased the bed, the original manager that help me before wouldnt even come out to speak to me, and sent another manager. My one question to him was am I going to get a bed today? He stated there was no way!!! WHATHUH

I agree with another poster.....would have given them zero if I could have. Telephone service is horrible, store service (not sales)is rude and inefficient. We ordered a kitchen island that had to be sent back 3 times before it was acceptable. Our dining room table had 2 leaves, only one of them fit. It took them another 2 months to get another table. Since we were issued a credit to be used for future purchases (and we were gluttons for punishment) we ordered a tv console. The salesperson made the quickest sale of his new career, since we had viewed everything online. He said that we could either have it delivered or we could pick it up at the store. We opted to pick it up. When were arrived to pick it up, the item was not assembled! The customer service staff offered no appologies, just insisted that it only comes assembled if you have it delivered (for 59.90). Hmmmm....not what we read on the internet and no mention of it by the sales staff. We wanted our money back. At that point the manager said that they would assemble the item at no charge and we could pick it up the next day. As of this writing, we received a telephone call that the unit will be assembled and delivered to us the day after Thanksgiving at no charge. I'm not holding my breath. My initial reaction was that when they went to put it together for our pickup today, it was damaged. So to escape our wrath again, they re-ordered it and gave us the delivery for free. Will NEVER shop there again, no matter the price. But the funniest thing is a sign hanging behind the customer service desk saying "Shop Local".....there stuff is made in Vietnam!

i bought a bed on a tuesday,and was told that it would be delivered on thursday.this was great for me cuz i was sleeping on the floor on an old lumpy mattress,and was looking forward to a good night sleep.i paid over a grand and on thursday, no show.i called and they told me sat.ok so i stayed home all day sat and no show again!!! then i called and they said i wasnt there on sat and i would have to wait 3 wks .well i was there all day!!!! I WANT MY MONEY BACK!!!!!! they said they would credit my account,but they havent yet.i'm really dissapointed. will i shop at bobs again? I DOUBT IT!!!!!!!!!

Buyer beware - do not purchase from Bobs. I purchased a sectional and was told delivery in 2 weeks or less. When I called to question the delivery date, I was told my order wasn't in the system. Then I was given a delivery date of 11/20. Low and behold on 11/9 they showed up at 8:30 in the morning - with no prior notice! They delivered the sectional and two pieces were a different color! Today they were supposed to re-deliver and take the first set back. Did they show up! No, and I sat there for 3 hours waiting! And what did the deliver tracker say? DELIVERED!!!!! When I called AGAIN to customer service (4th call in 1 week, each approximately 1 hour) I was told their records showed that they had delivered at 2:20. Then they called delivery and found out it wasn't even on the truck! They are a bunch of fools that should be shut down for their poor business practices. In the meantime I have two different colors in my set and no date for re-delivery.

I am so frustrated right now with this place!!!! I bought a sectional 2 months ago, we didn't want to wait for the delivery so we picked it up ourselves. When we took off the protective wrapper on 1 of the 11 pillows (which is beige) it had a huge black mark on it, I called the very next day & told them. They scheduled a gentleman to come out 3 wks later!!! And..he took a picture, said things like this happen in the factory, had my husband sign a form & said you will recieve a new pillow in a couple days! It's been almost 4 wks now, I called Cust. Serv., (numerous times, been on hold as long as 40 min.)!, they said WE made the mark on the pillow, when I explain that was absolutely untrue, she did not believe me & scheduled someone else to come out! Anyhow, the appt. was for today around 3, they said they would call with a 2hr window so I could be home, well they called my work today @ 10:00 & said the man was in my driveway, there was NO way I could leave work @ that time & Customer Service said there was no way they could make it later in the day, SO what am I suppose to do? Have my husband take another day off because you don't believe us when we called the VERY NEXT DAY that there was a HUGE BLACK MARK in the pillow! Your company sucks & I'm just going to let everyone know!

I have had problems since day 1 with Bobs furniture! I ordered a couch and love seat paid in full and set up a day for it to be picked up a week and a half later. Apparently the problem started with the girl at the desk when she put the order in she was playing with her cell phone and not paying attention to what she was doing! I called 3 days after I was supposed to hear from them and at first I was hung up on, then put on hold without even asking my permission! I was told they could not find my order anywhere in the system and after about 10 minutes the girl figured out they had put in the incorrect telephone number for me. She then told me she had to check with her manager and would call me back in no more then 30 min. Of course 3 hours later I still hadn't heard back. After driving to the store to make sure this problem was resolved after waiting more then 30 min for a manager I was told our order was never placed!! They apologized and said that they would put the order in and it would be here by December. Im sorry but that is WAY too long to wait when you have a new house and NO furniture especially when you were promised a delivery by mid September! Apparently they were able to fix something and get our furniture to us in another 2 weeks, still too long to wait but at this point Ill deal with it. We FINALLY get to the store and pick it up after we drive it home we take the plastic off and there is a black stain on the back of the love seat! After calling Bobs they wanted us to drive back to the store with the damaged furniture to exchange it in another couple of weeks. They were told this was not acceptable and they need to do something to compensate the time and money lost in this mess. They decided they could deliver the new one to my home and remove the damaged one free of charge. We set up the delivery date and they called to confirm the day before that they would be there. We waited ALL DAY for this delivery and they NEVER SHOWED!!! When we called to ask about it the person on the phone said "oh, your order never made it on the truck they should have called you". Well they didn't and at this point I am completely disgusted with this store and customer service. I will NEVER again use Bobs to purchase any furniture. Here we are towards the end of November....more then 2 months later and we STILL DO NOT have what we ordered back in the beginning of September.

Janet I am having the same problem. They have yet to process my credit and it's been a month now. The customer service is horrible. I've been calling everyday and everyday I get a different response. I will never shop there again and will tell everyone I know not to shop there as well. Very poor business.

This is the worst experience I have ever had with any merchant. I purchased a twin bed for my son on October 4, 2010. I was informed by the sales associate that the item would be available for pick-up on Oct. 7th. I waited patiently for two weeks after the expected pick-up date, and received nothing from the store about the order. When I contacted the store, I was told that they were changing over their systems which made it difficult to tell me where my order was. After, waiting for nearly three weeks without receiving my order, I resquested a refund. This also turned out to be a nightmare. On Oct. 31st, I went into the store in Freeport, Long Island to have them process my refund, after waiting for over 1 hour, they processed it and gave me a receipt. I was told it would take 2 to 3 days for the refund to appear in my bank account. Today is November 15th and the refund did not appear yet. The customer service at BOB's Furniture Store is disgusting. I would not recommend them to anyone. THE WORST CUSTOMER SERVICE ON PLANET EARTH! And I am still without a refund!

I ordered a section on Oct 24th 2010, it is now Nov. 15th, 2010. The West Spfld store was suppose to deliver on the 6th and then again on the 12th. Because they have new computer systems they are having a problem locating the order.. Not sure how that happened when I had to seperate delivery dates---or did I. I have been on the phone everyday sometimes 4x's a day to find out what the problem is, even went to the store on Saturday to speak with a manager who is working on it..Bobs was very quick to retrive my money but not get my furniture to me in the time frame given to me xs2 and to get a refund oh' that will take a week to ten days. I have been encouraged to cancele the order several times. Today is the last day for an answer and then I will have to cancele and have not set for the holdiays.. Just when you thought you were ahead.. Better Business Bureau will be called several times and maybe then someone will actually listen..

This is directed towards the Bob's Pit Furniture Store in Manchester, CT. They have extremely poor service. Initially we were interested in purchasing a dresser bureau from the pit store after careful examinations. However, we had some additional questions before making the purchase. Never were we greeted by a salesperson offering their help and when we needed help, the sales rep. that we approached was hesitant to answer any questions, but jumped immediately on the sale when we mentioned we were going to purchase the product. We purchase the product under the impression that we would receive the dresser in the condition that we inspected, including all hardware pieces. However, when we picked up the purchase, the hardware pieces were missing! We would have never bought the product if they were not included. The sales rep apologized and continue to tell us that this was not the first time that this has happened, and he normally tells customers to take the hardware with them. As first time pit buyers, we were definitely unaware of this and he definitely failed to do his part to ensure any type of customer satisfaction. He tried to offer that if we purchase the product today, then he would keep an eye out for additional hardware for the same piece. A little optimistic, but not realistic because there is no guarantee if this would ever happen. He told us it may take a week or up to two months. Still interested in the piece, we ask for a lower price on the piece to compensate for the hardware that would need to be purchased. Sales rep goes and talks to TASHA, the "boss", of the pit and she is by far the WORST at customer satisfaction. She refuses the offer and fails to come talk to us on why this was not possible. Instead she walks by with a stank eye and stare. The customer service is terrible and in the end, it is more about principle than a piece of cheap furniture that would save us only $100. However, we visited the Bob's Pit Store in Niantic and multiple sales rep greeted us and was so patient and willing to answer all our questions. One sales rep in particular even helped us examine the piece of furniture to see if it was a good purchase. Manchester Pit needs to get your customer service together. Really should take class or two on customer etiquette.

I purchased a dining room set in the Manchester, N.H.store. It was to be delivered today (friday the 12th of November. The window of delivery was 11:00A.M. to 2:00P.M. I got a call at (9:00A.M. telling me the truck was at my house already. I told the driver that my parents were coming down from Raymond, N.H.( approx. 30 miles away, they are both retired and cancelled their own appointments to come down so that Bob's could deliver the dining set so that we would have it for my son's 5th birthday party on sunday the 14th.He hung up and never answered the phone. I was given to contact him.My parents waited all day and at 2:30 I call the store just to be told that they were very sorry and maybe I could have it delivered NEXT saturday. I tried to explain I needed it for sunday but there seemed to be nothing the lady in the store could do. Evidently the delivery department has more clout than the store itself. When I asked her why they could not deliver it tommorrow if they had it still on the truck, she told me she really did not think they even had the set on the truck!!! So here we sit at the will of the delivery dept. I will be at the Manchester N.H. store first thing in the morning for my cash refund!!I guess they don't need my business, my parents home is furnished with Bob's from top to bottom and never had a problem like this from the Salem, N.H. store. Your silly advertisements on the tv are cute but your customer service is horrible. After reading the loong list of complaints I guess we were really stupid to return to your company!!! Please fix your delivery dept, they are out of control!!!

I BOUGHT A BEDROOM SET FROM BOB'S. ONE OF THE BED SIDERAILS CRACKED. I WENT TO THE FREEPORT N.Y. STORE TO ORDER A NEW ONE. THIS WAS OCTOBER 24TH. THE SALESMAN REGINALD GEORGES TOLD ME IT WOULD BE IN THE 25TH[FIRST LIE].NO CALL EVER CALLED ABOUT ITS ARRIVAL IN THE STORE[AS PROMISED]. I WENT TO THE STORE ON NOV 7TH WITH THE ORDER INVOICE. ONE OF THE FEMALE CUSTOMER REPS COPIED THE INVOICE AND TOLD ME TO WALK AROUND THE BLOCK TO WAREHOUSE LOADING DOCK,THE NEW SIDERAIL WAS THERE[SECOND LIE]. THE WAREHOUSE WORKER LOOKED AND DID NOT FIND IT. THE FEMALE REP SAID IT CAME IN AND WAS SENT BACK BECAUSE I DID NOT COME TO PICK IT UP[THIRD LIE]. I ASKED TO SPEAK TO A MANAGER. A MAN WHO CAME OUT 15 MINUTES LATER SAID HE WAS THE MANAGER. HE SAID THE SIDERAIL HAD NEVER ARRIVED AT THE STORE. HE SAID IT WOULD BE REORDERD[FOURTH LIE] AND DELIVERED FOR FREE TO MY HOUSE ON NOV11[FIFTH LIE].I RECEIVED A CALL WHEN I ARRIVED HOME TO CONFIRM THE DELIVERY ADDRESS.. I CALLED THE STORE NOV11TH SPOKE TO A FEMALE REP WAS PUT ON HOLD FOR 15 MIN AND WAS HUNG UP ON. I WENT TO THE STORE NOV 11 AND WAS TOLD BY A FEMALE REP THAT IT WAS NEVER REORDERED AND THAT THEY WOULDN'T HAVE PROMISED HOME DELIVERY ANYWAY[SIXTH LIE]. I ASKED TO SEE A MANAGER. A MAN NAMED PHIL CAME OUT 15 MIN LATER AND ASKED ME WHAT THE FIRST MANAGERS NAME WAS,AS IF THAT MATTERED BY NOW. HE REORDERED SIDERAIL AND SAID IT WOULD BE DELIVERED ON NOV20TH. I ASKED IF IT COULD BE SENT FED EX SINCE THE BED HAS BEEN UNUSABLE SINCE OCT 23,HE SAID NO THEY DON'T USE FED EX. I DON'T HAVE MUCH HOPE ABOUT THE NOV20TH DELIVERY. BOB'S CUSTOMER CARE IS NON EXISTENT. THE ONLY ONES WHO WANT TO TALK TO ARE THE ORIGINAL SALESPEOPLE AND THIS MUST BE COMMISION DRIVEN. THE CUSTOMER PHONE LINES ARE A JOKE. MAYBE I CAN STAY OVER AT BOB'S HOUSE TILL THE BED SITUATION IS CORRECTED.

Bought a bedroom set, couch, dining room set and a wardrobe closet. Never showed up for first scheduled delivery. Delivered a cracked dining room table top. Delivered a cracked wardrobe closet and as a result, could not even assemble. I ended up leaving work 4 different times to be home for these deliveries. When I canceled the wardrobe closet and asked for a confirmation receipt to show the cancellation, I was given a major attitude by the customer representative. I will NEVER shop at Bob's Discount Furniture and I will not recommend this store to anyone! An absolutely horrible experience!

i gave one star because 0 stars wanst an option.... I bought a single end table from them and they messed up delivery twice which was pickup at their store. I was told that due to the fact that the computer system had changed, that there were screwups... I asked they credit my account and cancel the item and now over a week later i still have not been credited to the accountthat i charged it to ( Visa) This guy advertises that they dont hide... you cant get a body on the phone... its hard to get anyone. as far as im concerned their third rate furniture and thieves to boot..

My 1st experience with Bob is a very frustrating and disappointing one. I spent over $1500 on a Bob-O-Pedic mattress which was to be delivered to my new apartment this past Saturday (the day I moved in). They showed up with only the bix spring and covers and stated the mattress was on back order. I had multiple conversations to confirm the delivery and they never stated there was a problem with the mattress. It took me all day Saturday to get in touch with a customer service rep and the earliest they can deliver my bed is Thursday so I have been sleeping on an air mattress. I am demanding compensation. I planned on buying a dining room set, recliner and bar from them but will take my business elsewhere unless I am accomodated. I think the least they could do is throw in the recliner for free which only cost $400. Oh and they didn't even set the box spring up!!! Thanks Bob!

Absolute garbage! Sorry Bob, but you sell cheap furniture. Beautiful furniture, yes, but poorly made and with cheap materials. A few years ago I fell in love with their marble top dining room table with leather chairs. Gorgeous to the eye! Lousy everywhere else. The chairs fell apart! A service technician came by twice in a couple of years to fix them yet they continued to break. Now I am stuck with a $900 dining room set with two seats out of six that can be sat on. Also, I purchased a bedroom set - bed, dressers, headboard. The dresser drawers kept breaking!! A service tech had to fix one of the drawers a couple of times as well just to have it break again. Garbage. I'm sorry, Bob, but you need to step it up. Lots of GOOD competition out there. Also, why bother having a phone. You can't get through to customer service!

I bought a Bob O Pedic adjustible bed from the Saugus store. It was delivered and set up ok. Problem is it has a very strong chemical odor. Being 100% disabled and chemically sensitive I cannot sleep on it. It sits in the bedroom unused. Used the phone but all I kept getting was Bob's commercial style voice making excuses to hanf on. Weird though was the way the longer I held on the louder his recorded voice got until I said enough and hung up. I've sent 2 emails and got in return ZERO. Not even recognition of the emails. I have 2 options left. One is to go to the Massachusetts Elderly and Disabilities Commission. The other the AGs office with a complaint copy to BBB. Never again. I want a full reimbursment. As far as some people have written above...No I will not allow them to deduct delivery service. It's not my fault. I even suspect the mattress was a display model. I may evrn if I have to go to Sokolough.

I had a terrible experience with Bob's, starting from when I walked into the store. I found the furniture I wanted in about an hour. Then, due to Bob's "upgrading" their computer system, it took the salesperson an additional hour and a half to figure out how to input the order. He had to ask 3 different people for help. It was pitiful and needless to say, very frustrating. Then, as if the order couldn't get any worse, we told Bobs that the order had to come between 8-10am because my building had service elevator restrictions and they showed up at 7:00am, before anyone was there. Now, I had a 6:30-9:30am window (I guess Bob's couldn't narrow that down), but I was the ONLY customer with that window on that particular day. Well, the delivery person didn't seem to care, and he left! As if that wasn't bad enough he never came back. We sat and waited from 8am when my family and I got to the apartment until 5:30 for them to come. Calling the Bob's hot line for delivery information is a complete and utter nightmare. It took a 1/2 hour just to get through to someone to tell me "they'll come back, they'll come back". We must have called 4 times and no one did anything. I had no bed for 3 days! We finally got the delivery on Wednesday, but that resulted in us having to take off of work to ensure being there for the delivery. It was a nightmare. I will NEVER shop at bob's again. I'd rather spend all day putting together huge pieces of furniture from IKEA than shop at Bob's. Your customer service is despicable and completely unhelpful. You should be appalled that customers are treated this way.

Well the Bob's Discount Furniture HORROR story continues. Guess what folks? YOu all know that I rejected 3 deliveries for the furniture I spoke about and then was told by Bob's to basically drop dead saying they refuse to delivery to me any longer. Yesterday I open my AMEX bill and..you got it....Bob's charged my account for the furniture. Almost $2000. I truly that Bob's discount is some sort of cult. Shame on Bob's!!!