Bob's Discount Furniture, LLC. Corporate Office & Headquarters

BOB YOUR CUSTOMER SERVICE PEOPLE STINK. I WILL NEVER BUY FROM YOU AGAIN AND I RECOMMEND EVERYONE TO CALL THE BBB AND COMPLAIN, I DID!!!!

I know many people who has purchased furniture from Bobs and there are satisfied and it looks clean,neat and the savings was excellent. Yes you can purchase a piece of furniture and spend $12,000 for a living room set,and it will have the great name and be made of special wood and material,but you spend big bucks....Now you spend $1700 at Bobs and you will get a quality furniture that looks fantastic and will make your home look really nice and comfy,plus you saved thousands that you can use later on for the screen television and the new lab top computer? The only issue I have with Bobs,is the wanna be commercial is driving me insane! I can not get it out of my brain.....Louis

We purchased the Colorado bunk bed in your Sky View Center store located in Fushing, Queens on 3/19/11 along with the Castle bedroom set, a Balboa bed, 4 Lexington Ash side chair and a Heritage 60" tv console. (our customer # is 1850300) Our complaint is for the Colorado bunk bed. The original delivery date for the bunk bed was 4/23/11. We asked to pushed the delivery to a further date so that the tv console and the bunk bed to be delivered at the same time, which was 5/4/11. By the time the tv console was delivered, the railings for the bunk bed wasn't available till 5/14/11. We waited patiently for the correct railings but the delivery guys delivered the incorrect railings on 5/14/11. After they've spoken with the warehouse, they said the correct ones will be delivered on 5/18/11. When the correct railing came in and the guys were putting the bunk bed together, they saw that the back panel for the stairs/shelve were cracked/damaged. We were told the replacement would come in on 5/21/11. Today is 5/21/11 and the delivery guy delivered the wrong item again. The next delivery date set up for us will be 5/25/11. We have been very patience with all the incorrect/damaged parts being delivered to us since we do think your furniture are good quality and well worth the price, but the frustrations we have to deal with has push our patience to our limits. Not to mention we are charged for the full price for the bunk bed on 5/5/11 and yet have the complete bed here in our house. Our two little girls have been disappointed way too many times for their bunk bed to be completed and their room to be in order. It is heart breaking for us to see our little girls sleeping on their mattresses on the floor so we've been having them in our bed instead. This has dragged on for too long and we are ready to make a request for return on this item if this bed isn't completely installed/put up by 5/25/11. We purchased the goof proof for all the furnitures we purchased. We called to report a dent on the dresser that needed care for. The goof proof company didn't contact us until 10 days later. The repairman called and asked where we were located in order for him to check with his schedule to let us know when he would be available to come in. He NEVER call us back to set up a date despite the numerous messages we left on his voicemail. We paid our hard earning money in trust of the good service as your salesmen highly recommended. What we got in return were disappointments and frustrations. We were happy customers of Bob's Furniture until now as we are writing to you to make a formal complaint in hope for a resolution. Thank you, The Medrano family

I had a problem with a 16 year employee at Berlin Turnpike front desk, who was adamant about giving me the name of Juan the store managers name. I blew up, and had just bought 7000.00 cash worth of merchandise from Ray Cocola... Bobs has been sold to a large group out of N. Y. he retained 30%. Firm should continue with the Oustanding service they provided when Bob owned the majority of the business. I am pleased to get a call from RVP in Manchester, so I give them 4 stars, furnishing our home on the Cape, and I believe her name was Karen Donlon, RVP, very professional. I am in Real Estate Mgmt, and she has got it right. The lady Janice at front desk is replaceable when she treats customers like that, and affects her salesmens income. Dan Kienle, CPM Dir. Intown Mgmt. 269 Baileyville Rd, Middlefield Ct.

I bought goof proof They were the worst most unprofessional company I have ever dealt with They ruined my couch when they came to clean it and just left me in the wind Bobs told me since they sold me the warranty they cant help me with this issue Figure that one out Never again will I shop here

I can not tell you how dissapointed i am in the service ,the damage goods and then the run around to get my money back ,this has caused chest pains and had to see a doctor ,still getting the run around,think i may be forced to have legal assistance ,bobs will be getting a letter from my lawyer, if they try & continue to blow smoke up my rear, i was forced to go else where to finish my furniture shopping, the time and agravation is not worth the couple of hundred dollars more it cost in other stores and delivery is with in a week 2 months for a couch at bobs , my rating is minus 5 star

I recently purchased a fairly expensive rocker recliner. After a few months we noticed that the chair leaned to one side and the the back and bottom cushions were colapsing. We had already had a repairman work on the rocker mechanism recently after delivery. We called to have the chair returned and Bobs sent a man from "down east Maine" out who walked in, plopped down in the chair, reclined and said "Ohhh, this hea cahir is just fine!" and proceeded to argue with every thing I tried to tell him about the chair. IS THAT CUSTOMER SERVICE? You will be wise not to shop at Bos's.

THIS IS THE WORST STORE EVER! Furniture looks night, however is CHEAP...Customer Service is rude, unprofessional! I purchased from South Brunswick and the woman who works with invoices CAN NOT do simple math! The store manager Kaitlyn is unprofessional and RUDE! Nobody can answer why my stuff was NOT delivered and its been over a month now and every week they tell me its back ordered. I HAVE TRIED TO REACH CORPORATE HEAD QUARTERS AND NOBODY IS RETURNING MY CALLS. I WILL NEVER PURCHASE FROM THIS STORE OR ANY BOB'S STORE AGAIN..PEOPLE THE FURNITURE LOOKS NICE..BUT ITS CHEAP! EVERYONE IS HAVING THE SAME PROBLEMS...

Wow. I wish i would have done my research before hand and found this review board. I'm surprised Bob's is still in business! I've never dealt with so many morons collectively in one organization. Bob, i wonder is that a requirement for hiring in your company? Woodside store - ordered my furniture on 4/11 - had to wait an entire month before delivery (due to the tired old "we're out of stock" excuses). I found out the delivery on my table (that I paid for) was canceled and given to someone else because an idiot named Shoronda (Woodside Store) entered into their system that I was going to pick up at their warehouse! I never even got a confirmation phone call about this, i only found out the day of delivery when my stuff simply didn't show up. why would i drive all the way from NYC to the warehouse in CT to pick up my order when i've already paid for the delivery?! My Bedroom set was delivered without the courtesy of a pre-delivery phone call. Guys just showed up at my door at 7:30am. The furniture is decent - but the customer service is the worst i have ever seen. It like dealing with people at the dmv; nothing but atrociously unprofessional attitudes and inaccurate information. At least i have the satisfaction of canceling my $4k order. Bob, do you self a favor, fire your entire staff (especially at your Woodside,Queens Store) and maybe you can eventually save your reputation before it really detriments your business; if it already hasn't.

Where do I start?! Placed an order March 20, 2011 and only received half my order. I asked the delivery guys for the reminding item (Granite Kitchen Stand), they had no knowledge of it, we called customer service and they stated it was on back order and gave me a date of delivery. Went to Bob's to add a dining room table and chairs to my order only to have them tell me that my Kitchen Stand order was never placed again. Once again, we received a date of delivery for the remaining item plus the dining room table. Oh to my dismay, the table and chairs arrived but NOT the granite Kitchen stand. Oh but wait, the delivery guy set up my table and chairs but for some reason didn't want to add the leaf to the table. I asked him to place the leaf in the table, he left in such a hurry, didn't want to call Customer Service which is their policy. Only to realize once he left that the leaf was completely missing a section on the bottom, the table itself was not in mint condition, looks like they took it from the PIT. I went to the store and spoke to the Manager who promised to personally handle the order. The table top will be replace, he said, you have my word, he said. Today the delivery guys call me to pick up the table top and NO they did not have my replacement! What in the world am I suppose to eat on?! Once again, the store called and said the table top was on back order, they were sorry, they are on top of it! Yeah right! The only thing they are on top of is billing their customers! Oh that they do right! Do not shop @ Bob's Discount! they are horrible! The only ones that are 'BUSTED' as their commercial states are BOB'S!

I recently bought a dining room set..... The table was broken and the server had a big piece of wood chipped off. The delivery guys said we had to call a repair guy - so they left the set. I had to wait 1 1/2 weeks for a repair guy to come. He took pictures and said the whole set had to be replaced. When I called customer service they were not very pleasant. Then I had to wait another week for a new set that came damaged....so now I had to wait for another repair guy to come and he said he had to order a piece. So I'm up to 5 visits between delivery and repair guys. I am so annoyed and will NEVER buy a piece of furniture from Bob's again. Oh, when I told the customer service that I want them to come and pick up my BROKEN table and server and I wanted my $ back ----- they said I can't do that because it's already in my house.

Hello, 5 years ago my husband and I purchased a Bob-o-pedic bed from your Brookfield Connecticut location. About a month ago while changing the sheets, I noticed a fowl smell comming from the mattress. I took off the plastic bed cover that we purchased with the bed purchase, and there was a 3 foot oval of mold on the mattress. My husband is the assistant manager at the Christmas Tree Shops in Poughkeepsie, so one day on his lunch he stopped in next door to ask about the issue. The woman who helped him was very helpful and gave us a number to call. We called your claim department and an inspector came out a week later. He said it wasn't Bobs issue, and it is a GOOF proof issue, called someone on our phone, and the person on the other end gave us the GOOF proof phone number. They emailed us a form. We filled out the form along with the receipt and mailed it in. 2 weeks later we had not heard from them, so I called, and the woman on the phone said that mold is not a GOOF proof issue, and they mailed us a response that should get to us soon. My husband and I have now been sleeping on our couch for a month, and we feel cheated. I could understand if we had mold on anything else in our house, but we don't. The mattress is the only thing with mold on it. We have never had a bed so comfortable, and were hoping to get another one, as well as bunk beds for our kids, which my husband went in to inquire about last week, but now after getting this latest information, we cannot trust your products in the future.

My wife and put our memory foam mattress on price protection ( like lay-a-way ) in January and it was paid in full on 4/09/11. We made a delivery date for 4/30/11 but i was promised a delivery phone call two days prior what time it would be delivered, so I called Thursday and they told me it would be delivered and they told me between 3:00 - 6:00. So on Friday they called me and left me a message to call them in which I did now a day before the delivery they tell me that my box spring is on back order so I told them when I paid the mattress off it was in stock and now I have to wait until 5/14/11 because they want to deliver this wednesday in which they can not because I work during the day. I told them that I better get my mattress on 5/14/11 so the manager told me that she could not guarantee, so I told her I I do not get it delivered on 5/14/11 there will be hell and I want a full refund as I stormed out the door. I will never buy from Bob's again.

I wish I could give negative stars. YOUR COMPANY IS HORRIBLE!!!!!!! I had an item on layaway paying monthly. Little did I know you planned to be sold out with the item and the company would no longer be making more. Best part of the story? YOU DID NOT EVEN INFORM ME! I had to see for myself that the floor display was sold and I HAD TO ASK YOUR POOR HORRIBLE UNPROFESSIONAL CUSTOMER SERVICE who by the way HAD NO CLUE WHAT WAS GOING ON just to find out that I was paying for something I was not going to receive. HORRIBLE BUSINESS!!! do not recommend to anyone ever! YOU WILL BE RECEIVING A NICE CALL FROM ME TOO. and if you do not respond, maybe you will respond to my attorney.

I will never ever shop at bobs discount furniture store in Stoughten, Ma again!I think this is a total rip off they claim to have your furniture when all they do is back up the dates for the purpose of giving your payed furniture to other customers who were promised a certain due date.It would have been 3 months for me to get a kitchen set which I payed for in cash! I demanded my money back and was told that I would recieve a check in 10 business days! I cannot believe that this store is posted to be so fantastic! I am so upset! Every time I would call on the due date of all my merchandise another piece of it was unavailable..totally bad business and bogus!

Bob's furniture is the worst! If you have kids, definitely do not buy it. You will not get a year out of it. And if you do buy it, don't pay for that scam called Goof Proof. They suck, too. Wasted my furniture budget on this crappy furniture and can't afford new.

I would never place another order at Bobs again in my life. I placed an order over 2 months ago for a sofa and loveseat set and paid in full CASH. Upon delivery, the set could not fit through our door and my husband and I went down to the store the same day and picked out another set which they said would arrive in approximately 2-3 weeks. At the time, I was expecting a baby and we wanted this furniture to complete our living room. Needless to say, the furniture arrived the day that we were coming home from the hospital and the same exact thing happened, it could not fit. The delivery men didn't even try to measure the door, they just said that it could not fit. We called Bobs immediately to retrieve our money back and they told us that we will receive a check within 7-14 business days. After waiting for about 3 weeks, we still did not receive our check. We called again and they stated that we will receive the check in 5 days and to this day, we are still waiting. No one has an explanation as to why we haven't received the check, and I am placed on hold for long periods of time, being bounced around like a ball. They will be hearing from my lawyer.

We purchased and returned a sofa in January and have still NOT received a reimbursement check that is owed to us. We have spoken to the manager at the Bob's store on Woodhaven Blvd in NY every week since we returned. They have informed us that accounting has still NOT cleared the check. It has been about 4 months now and we have been more than patient! WE WANT OUR MONEY BACK ALREADY! WHAT IS THE HOLD UP!?

FLUSHING QUEENS store. I am about to call Help Me Howard on these liars. I was to get my refund in March and I have yet to get the check even though thet say they mailed it out from March. When I call now they just put me on hold...eithout even asking why I am calling. They have good furniture but I would never ever again risk buying anything from them.

I am giving one star for the furniture that Bob’s store has! The service has been different for me. They have been working with me to solve SO MANY ISSUES!! I bought an entertainment center that was $800 bucks and two super bobs. These couches had massage built in and heating pads you name it for $1,000 bucks a piece. After one month the recliner broke on one of the couches then the massage went. Then to top it all off the cushions went from big and puffy to what happened to my cushion and these couches if you see them at the store are all cushions. Then the seams start to go. Then the control panels shorted out one thing after another and technician after another coming to fix this and that. Now with my entertainment center that I have that Bobs store no longer carries has lights that shine through the glass to give a glow in the edge of the shelf’s that it holds one of them went out. After one light sent in to me to replace then another light sent to replace and another does not match the one that is supposed to be replaced. Bobs called this vender and this vendor insisted that this is the light when after several times that what they have sent is not correct lighting for my entertainment center. I am going to be forced to bring this situation to the attorney general offices or even perhaps small claims court. Now, back to the couches. After all these attempts to fix Bobs store takes back the couches and replaces them with I believe floor model movieplex ll and I say floor model because you can tell it was not brand new out of the box. In good shape, but no way brand new and had to purchase more attachments don’t ask me why, but needed to in order to fit my family. I had this sectional for about 6 weeks and the seams have now let go!!! Unfrigging believable!!! It has only been 13 months with all these phone calls, technicians coming in and out and to be honest don’t know a frigging thing in what they are doing and I worked in the furniture business for 10 years. I have giving $3,000 to this store and what a waste of money for VERY, VERY, VERY CHEAP furniture. It looks good at the store, but when you get it home and put use to it-it all falls apart. They carry hollow wood, pine wood cheap screw connections the furniture is SHIT!! GO ELSE WHERE FOR YOUR DOLLAR, BEWARE OF THE FURNITURE NOT SO MUCH THE STAFF!!! I am surprised you’re still in business BOB!!!