Bob's Discount Furniture, LLC. Corporate Office & Headquarters

Funny how my review wasnt put up on this website....guess the only review posted are only the ones you want people to see....

I purchased a BOBOPEDIC which was the worst mattress I have ever slept on what a piece of garbage. I was told by my sales rep(who by the way was fantastic) that I had 30 days to try it out and could return it. I called the next day to send it back and was told it would be picked up in a few days. The day they were supposed to pick it up I called to confirm the time when they told me they didn't have me on their schedule. After spending hours on the phone with their useless customer reps nobody could give me an answer. I WOULD NEVER RECOMMEND THIS STORE TO ANYONE IF YOU READ THIS DO NOT PATRONIZE THIS COMPANY THEY ARE VERY UNRELIABLE!!!!!!!!!!!!

I purchased a Napoli sofa and chaise lounge set from the web which was forwarded to the Yonkers avenue store. I received a call to set up a delivery day within the week. Not only was the delivery not entered the store took no ownership to correct it. I was Hung up on several times, the managers good me o'd have to wait another week for the delivery. After blowing up on the phone they switched it to two days from the original delivery date. The sofa did not fit in the door so it had to be returned. Customer service over the phone advised me that I now had to call the store for a refund, since I was the one who purchased it. The store told me customer service had closed my order so now I had to call customer service back to re-open th order. Once that was done customer service transferred me back to the store who advised me the sales rep messed up my order and i may have to receieve a check. Worst customer service ever.

Message bodyI am having become increasingly dissatisfied with the service supplied by your company your customer service stinks, and that is being clean since I am a Christian. Believe me; I could use some much stronger words. I had the most displeasing experience with a sales rep by the name of Betty Bee, in Hyattsville MD store she said her name were, she was rude, pushy, Unformed by taste or skill; not nicely finished; not smoothed or polished, boisterous; inclement; harsh, lacking delicacy or refinement; coarse. I went in to the store looking to spend $6,000 and I left spending nothing because she misjudge me that I did not have any money and I was wasting her time. Then when I asked her who was her store manager she inform me she were the store manager. I later called and found out it was Diane. I asked her to give me a quote so I can go over the prices with my husband and she flat out refuse said she did not want to waste company paper. Then I stood there and watched her yield at another employee, Loretta telling her to stop giving out company information to customers if they are not buying anything as she put. Betty was disrespectful, she was sweaty, and smell like smoke, clothes was not in order, her hair was in disarray, her eyes speak of no truth. Your company is poorly run, and HR and other so-called executives are idiots within your organization. I am very disappointed with your company and something needs to be done. Please re-train your sales reps on the power of ethics, customer service, selling, and respect. I will begin by calling the news today to inform them of the services that your company provides to their clients. I waited enough.

I will never buy anything from Bobs ever again I rather pay a arm n leg to get the service I deserved

I just recieved my couch set from bobs. I am 100% dissatisfied. Im wondering if there is anything at all that I can do to receive a full refund. I dont want another cheaply made piece of furniture. I would like to take my money and buisness to Cardis! Help, what can I do? Gina Rodriguez Pawtucket, RI Halyks1204@hotmail.com

Bob's provides terrible customer service. I bought a dining room table from the Stamford store (their flagship store!) and the sales associate "forgot" to reserve my item. As a result, it went out of stock and he was unable to deliver it at the delivery date. I cancelled my order over a week ago and I am still waiting for my refund. I hear a different story from everyone who I speak with. This company does not know how to do business. All I want is my money back so that I can buy a table from somewhere else. I will never shop at Bob's again and I encourage everyone else to do the same.

Worst customer service ! Was charged 2 times for the same item that is out of stock. The manager of the store is incompetent and unable to help. Then I call the corp office any they are rude and redirect me back to the store that screwed up and cant help. Unbelievable ! Last time I had something delivered by them, the delivery man dropped one piece of new furniture and broke it! Was a whole big process to get that fixed too.

Horrendous truly awful customer service. I was excited about the sofa I purchased and was promised delivery yesterday at 11:45 am till 2:30 p.m. I waited around until 2:00p.m., and called in to check status and was told they attempted delivery at 12:50 p.m. to me at my three story brownstone. Funny, because I live in a five story low rise white building. So, they said they would re-deliver and it would not be long because they were three blocks away. After every hour on the hour I called to check in was told each and every time that they would be their in an hour, this madness went on until 8:30 p.m. when they finally arrived!!!!! The moving men were surprised that I was on the fourth floor, even though I emphasized that when I purchased the sofa. Then they told me the thing could not fit through my door, and again I said I gave them the door size when purchasing. They told me that the sales people only care about making sales. This to me was a moot point because me feeling was they did not want to make the trek up my building stairs and to me if a Dante sofa at Bob’s Discount cannot fit through a regular size door I have no earthly idea how they can possibly stay in business. Please stay away from this store. I am looking into my options about them, and will definitely be filing a complaint with the BBB.

Hi, I really had a very bad experience with Bob's furniture in dedham. I ordered a table plus four chairs. I paid my furniture off right then and there in cash. They gave me a date for the delivery. First of all they gave me the wrong delivery date. So I waited about 3 weeks. When they brought my table set it was missing the main part the table top. They had already started bringing it in. I say fine, and they made another date. By the way I missed two days of work. So for the next date of delivery they called the day of and the day before. They still was not able to deliver my furniture today (6/14/11). To end this complaint me and my children had to eat on the floor. So I requested a refund. I will never shop at Bob's again. I brought customers to this store. I have purchased 3 sets of furniture from you. If it not one thing its something else with you guys. You have created a very. Unsatisfied customer.

Your sales people are so rude. One of your sales people named gail oleary in your paramus nj location in the worst. She promised so much and got no where. My ottoman was never delivered on time and damaged when arrived. I will never deal with this location again because of her@

I recently purchased furniture for my house and upon delivery it was improperly cut. Now, the furniture is blocking my staircase and cannot get in touch with anyone from customer service. I have been on the phone on hold now for over 20 minutes. This is only part of the reason I am rating this as 1 star. The other reason is when this furniture was delivered, I was told to "hold onto it" while it was being sort out. I'm sorry, but do I look like a warehouse? After, I was told the floor manager would give me a call to schedule a proper delivery that day, but I have not heard from anyone since. Please e-mail me so we can work this out. As of right now, I will never recommend anyone to this store due to the lack of response and assistance I have been shown. E-mail: Dave.Daniele@gmail.com

TO WHO COMCERN MY NAME IS JUAN CURET THRU THIS EMAIL I WOULD LIKE TO REQUESTE ANY SUPPORT FOR ME AND MY FAMILY THE RONADO HIT OUR HOME I ILVE BEFORE THE TORNADO WITH MY WIFE AND MY TWO DAUGTHER 15 AND 11 YEARS OLD WHEN THE TORNADO HIT THE APARTMENT BULDING OUR FURNITURE RECEIVED LOT OF DAMAGE BECAUSE THE TRONADO REMOVE THE ROOF AMD AFTER THE TORNADO THE RAIN CAME BACK AND DAMAGE OUR FURNITURE ALSO I WORKING 16 HOUR A WEEK MY WIFE LOOSE HER JOB BECAUSE THE SCHOOL WERE SHE WORK WAS CONDEM SHE JUSTO WORK AS THE LUCHN MOTHER IS VERY DIFFICULT FOR ME THE REASON I SEND THIS EMAIL IS IN ANY WAY THIS CORPORATION CAN SUPPORT TO US WITH LOOKING O LEASE THE MATREES AND REFRIGERATOR I AM IN GOOD DISPOSITION TO PROVE MY ADRESS AND OUR SITUATION MY NUMBER IS 413 364-9465 THANKS FOR YOU SUPPORT

Bod aren't you ashamed of all the complains from everywhere ? Don't you have any dignity ? You probably driving your big car and leaving I'm a big house thanks to all the people that bought your garbage furniture thru out the years and you still don't do anything to make your store reputable place, you know Bob you are the cartoon that your portrait in your ad just a little slimier , you let your managers and sales associates lie and lie to people about the deliveries , return policy's etcetc. Honestly Bob you make crazy Eddie look like a decent person , because you hide under all this slime balls that they only care about is make a commission. Bob I'm just want person I can never take down a big corporation as yours but guess what ???? I'm a Employee for the Consumers Affairs that you happen to screw over ,lied and cheat , so prepare yourself you little cartoon man because I know I can't take you down bob . But trusted me I will shake and shake and shake you until you made your company a decent place ..........So Bob I want to give you a big welcome to your own personal nightmare. Marcos_Rodriguez6@yahoo.com

My name is Souhail Bouariss. I purchased a sofa/loveseat set on March 3/12/2011. My invoice number is 443330. My phone # is 203.801.8399. My Original Delivery Date was for April 2nd. About one week before my furniture was supposed to arrive, I received a call that my furniture would be delivered on Tuesday April 5th. As I work Mon-Fri..I told them this was absolutely unacceptable..that I had paid for my furniture, my receipt said Saturday...and I wanted my furniture..I was put on hold twice for over 30 min and after nearly 3 hours of calling back and forth, they told me we can deliver your furinture on April 11th. Reluctanly and seeing as I had no choice, I agreed. On the delivery date, we received a call that they didn't have our furniture..once piece was damaged and they couldn't make the delivery. At this point, I was beyond boiling point..I was on hold many more times, and spoke to several nice customer service people and some really nasty ones..eventually we rescheduled again..and was given free delivery. For sure now, you can't possibly think that they could screw up anymore. But on the eventual delivery date, they come smiling bearing only half my furniture. We tipped the guys 20 bucks which is quite more than anyone deserved..since they only brought one piece...not their fault of course. We asked where the rest of our furniture was, and were told that would come separately...what???? This had to be a joke..more phone calls, more holding time, and this time almost all the customer agents were rude..they could care less at this point. They kept mentioning oh sorry sir..mistakes happen..we can't do anything..and sometimes they would place me on hold forever and then someone would just hang up. Of course I would call back and NOTHING. Eventually I spoke to a very friendly manager. Said sir, you are right, I would be pissed too if this were my furniture and told me the final piece would be delievered June 2nd (let me remeind you I paid for these pieces on 3/12/2011) They gave me a $100 gift certificate (which I highly doubt I'll use)..On May, 28th, I called to confirm my deliever for June 2nd. Again yes, no worries, your final piece will be there. On June 2nd, I went online to track my furniture..nothing...that's weird. I called the store and the woman who answered, said sir we had to reschedule you for Tuesday...June 2nd is Saturday and we are not available...I went a little NUTS THIS TIME...I STARTED SHOUTING AND CANELLED THE REMAINING ORDER ALL TOGETHER..THEY HAVE YET TO REFUND US OUR MONEY..I DO TRUST THEY WILL DO THIS...I AM SO PISSED. HERE I SIT IN MY LIVING ROOM WITH A HALF A SET OF FURNITURE..NOW I HAVE TO GO SOMEWHERE AND TRY TO FIND A COUCH ELSEWHERE THAT WILL MATCH MY PIECE 21 DAYS GUARNTEE DELIEVERY..GREAT CUSTOMER SERVICE???? REALLY??? I HAVE NEVER BEEN MORE DISAPPOINTED WITH A PURCHASE IN MY LIFE. ON A POSTIVE NOTE, I LIKE THE PIECE I DID GET.

I am writing this letter because in September 2010 I purchased over 6000.00 worth of furniture and have had nothing but problems since day1. It started the first day of delivery when they forgot some of the pieces so we had to wait for that stuff. Then we had a rip in the couch they had to come and fix that, plus the 2 chairs for the dinning room set that were broke and had to be replaced. Then we had problems with the bed and had to have that fixed. Then the fireplace that was not working properly and they sent several different techs out that had to keep writing reports and get back to us and never did. Finally after 3 or 4 times when I called they agreed to send a new one, well the first three dates they didn’t even show up so I took off work for nothing. Finally the problem with the table that they sent 2 techs out to look at the same thing and still no phone call I had to call them to be told that’s how it comes from the manufacturer. And the 15 plus times I had to call there and be placed on hold for probably a total of 17 to 18 hours, that is not the way a customer should be treated. Well rest assures that myself along with all my family and friends will NEVER purchase another piece of furniture from your store. I understand things happen but that is not good business at all. So after all this I have a table with a hole in it and a broken chair still. This might not seem like a big deal because I am one person however after telling all my friends and family and them telling theirs plus me putting it on the internet,facebook,and twitter I am sure you will loose a significant amount of money.

Bob's does not honor there warranty there product.I had a recliner chair roe 4 months and it feel apart.They sent for of there so called funiture repair men (one with a ham sandwich in his hand) and loked at it and said it cant be fixed.Shall i go on? YES! They then sent a specialist to handle the job NOT!. I would settled for the ham sandwich man. Then i get a call from Tiffiny Long,And she asked me "if i would be happy if she sent a man to fix and restuff the arms" I told her YES! And shes says shes sending a man with the stuff to do the job.Man comes has no stuff to fix anything and wants me to sign papers. I told him to leave. So! I wonder if Mr Bob knows what & 0n your side is DO YOU BOB?????????

How would bo like it if i had a sign made and put on the top of my care.And park in front of there stores...(Sign is being made as we now.)

I wish had reviewed these ratings before purchased. i purchased this BOB-OPEDIC Queen size mattress...plus I bought the Goof Proof Protection Plan 2/2011. Delivery and removal of my old mattress. My sheets would not stay on the matress. I tried everything Larger sheets, smaller sheets, I purchased a mattress cover. Still the bedding slides to one side until the mattress is exposed. I get up all through the night because I can not sleep with a messy bed. My grandson slept with me one night & soiled the mattress, which is covered underder the Protection Plan. I decided to call about both issues. CUSTOMER SERVICE WAS AWEFUL! They sent someone out to inspect the mattress that I suspect is a manufacture defect. One corner or side of the mattress is shorter or one corner is rounded instead of squared. He did not do a square measure nor use a level. Then...I had to call numerous times...back to back... to BOBS to the company they referred me to honor the protection plan I paid for. Calling and talking, back & forth literally an entire day! I don't hve a landline telephone... I ended up going over my minutes & they cost me $390 for the minutes @ 40 cents per minute! AND STILL NO REPLY...SATISFACTION....OR RESOLUTION! I WANT MY MONEY BACK!

I will NEVER purchase another stick of furniture from Bob's again. The customer service or LACK OF it is the WORST I have ever dealt with. They are rude and unprofesional. I bought a bedroom set from them. They broke the bedframe when they delivered it, three of the dresser drawers were broken. After my husband contacted them to come out and fix the items, they came looked at the dresser and said it could not be fixed that we had to wait 12 days for a new one. They lied to my husband and said they fixed the bed. At this point we went to Bob's in Manchester NH where we talk to a manager, he listen to us and gave us a gift card off a purchase. ( I did not even want it with all the trouble we had) but we ended up buying a computer desk with the gift card and $300,oo more) I told the manger if we had a problem I wanted the entire set returned. He reasured me that nothing would go wrong and that he would make sure that we had a "special inspection of the desk) When the desk was delivered the chair came with two right arms.This tells me that there was NO special inspection. I went back to the store and spoke to another manger (Pam) who told me she was going to call coporate and take care of this issue. I told her that if we were not satisfied with coporate I wanted the funiture to be returned, she said "No Problem" 5 days went by I did NOT hear from them so I called them. I was on hold for over ten minutes and spoke to Chrissy who was RUDE and not helpful at all. She said that they fixed the problems with the funiture and that I could not return my set. Bob you should be ashamed of the people that are represting your store. Not only will I NEVER step into your store again. I will be sure to tell EVERYONE to STAY AWAY from BOB'S FURNITURE. p/s Your rating should have a negitive.