Blockbuster Corporate Office & Headquarters

My account was charged for a game that i dropped off at the store inside with witnesses and there is noway to get refund and said the game might of got lost asked them to pull video of store because there is a theft in store want my money back this is crazy to get charged for something that i don't have. Thanks

Dec 22, 2010 I love your store but allot of them need a paint job , also your managers and supervisors should be born here and speak excellent english . There has not been a raise in 2 years for people earning Less than $8.00 when are you going to raise it? You should sell more dvd players at store it will increase selling.

Until 3 December 2010 I was an employee of the Blockbuster in Alexandria La. However due to the blatant display of sexism against myself, I being a male, by the manager, a female, I was forced to quit. Of the 8 employees I was the only male. I was only scheduled one day a week for perhaps 6 hours while my co-workers were scheduled 3 - 4 days a week for an average of 11 - 20 hours a week. Whenever I approached the Manager asking for as many hours as my co-workers I was either told she had no more to give me only to have me discover later she hired someone new, another female, or I had to get my candy sales/promotions up? How can I do either when I don't get the hours or she has me doing everything else from checking in movies to running movies to running a register to stocking to vacumming to taking out the trash to sweeping the parking lot while my co-workers primarily did sales? I took the matter to my District Manager to no avail. I have 30 yrs retail experience yet was never moved up because of my low sales however two of my co-workers were. I need to speak to someone in Human Resources about this.

For the past 6 years my work has purchased anywhere from 8 to 20 gift cards from the Blockbuster in Brentwood, Ca. This year we needed 21. For the last 6 years I would bring partial cash and write a check for the difference. This year, i had the check half written and after the gentleman had put in each gift card, he told me that they didn't take checks anymore and that that started in July. It was not posted anywhere. When I returned with the cash to do it over again, there is a sign up behind the cash registers that says that you can get a $5.00 gift card if you have purchased $25 gift card. Since I had purchased 21 of them at $5 each, I asked about it. I was able to do this the last 2 years. I was told that it couldn't be done until 12/20/10. Why is the sign up? Nothing is posted. I realize that things are changing with Blockbuster, but really, when I spoke with the Manager, she told me that the check thing has been a practice for the last year and they don't have to post it now. I am just so disappointed in the way that the people were when I was there this time and the way that things are not being brought to the customers attention at the proper times. They were rude in the way they made comments about having to input each one of the cards. They seemed to have a comment for every question. A customer came in and asked why the cost for the movie was $4.99 and when did that change... "Oh a couple of weeks ago.....cuz its new...." And when the line was long while the gentleman was doing my cards the other gentleman was watching a movie and moving about instead of taking care of the customers. Not interested in doing business with Blockbuster anymore.

I rented from 8022 East 101st South Tulsa,Ok 74133 (918)369-1002. I had games rented on my account and when I took them back in to rent them a second time one of the employee's told me to just keep them late because it would be cheaper that way. So when I took them in the second time to return them they told me I could pay the late fee the next time I came in to rent a movie or game. But yet they charged my credit card $17.36 for the late games anyway after telling me that my Credit card wouldnt be charged and no my bank account is in over draft as of today at 8:26AM $48.16 This is a HUGE PROBLEM because I was told I would not be charged until I rented again!! I do not have the money to cover these over draft charges and I do not think I should be obligated to because Blockbuster Employees told me that I would not be charged!!!

well, to all crying about late fees.... look on your receipt. ir clearly states you agree to the fee terms and conditions. you clearly gave them a credit or debit card number on your account. it is your own stupidity or negligence if you failed to listen to the employee or read the terms handed to you every time you rent..... to the person that is" out 127 for nothing"... how did you not see you were charged each month? how xome you didnt call them? i know at my store, if someone is wrongfully charged, we refund the money back and give you a free month... i don't know where your coming up with all these horror stories, but i'm pretty sure it could have easily been fixed if you were logical, instead of immediately grabbing the signs and running to the pikit lines. your all the reason why americas the most hated country in the world. YOUR PATHETIC WHINEY DEUCHEBAGS. people who are intelligent respectful and responsible are never heard, because they have nothing to cry about. late fee? your fault. charged card? you gave it to them. have a nice day

I don't understand what you guys are trying to accomplish. For a while you guys had this deal where we could rent movies for one night for 2.99 and five days for 4.99. It wasn't really that great of a deal, but at least I could live with 2.99 as opposed to five bucks a movie. I don't know who's idea it was to get rid of the deal, but that guy should be fired. Instead you are now charging 4.99 for only three days for new releases. Are you kidding me? Do you just assume that your customers are morons?

We bought 1 month summer 2 out pass in St. Albans, VT to use during our July 2010 vacation. November I discover that Blockbuster has been charging my credit card a monthly renewal for this program. I did not authorize any charge beyond the initial one. I did not authorize a renewal. The seller did not tell me they were going to automatically renew and charge me EVERY MONTH! I am out $127.16 for NOTHING! FRAUD!

My comments are directed at those who take issue with what they call "late fees". Blockbuster did a promotion over 10 yrs ago stating no late fees, and it hasn't been on the air for at least the past 7 yrs. Here is how I explain the additional daily rental fees (which is their official title). If you rent a car or hotel room or lets say something smaller like an hourly bike rental at the beach. If you keep that bike for an extra two hours because you got busy having a good time and forget to check your watch, or if you keep your rental car for an extra day or two because you got busy with what you were doing should you be allowed to return it and not be charged for that extra day or extra couple of hours? Are those late fees or are they additional rental fees since you kept it longer? It is about personal responsibility, regardless of how insignificant you think movies are. It is stated on your receipt, I know I try to let customers know, and it is written on our board behind the register. I can't read the receipt to you, or hold your hand when you get home. Blockbuster does send reminders out to customers when they keep a movie beyond the agreed upon time frame. Usually 5 days after the due date an automated call will go out reminding you that you have a rental and please return it. If you don't get the call, please remember we can't always tell when you change phone numbers. CSR's should update accounts quarterly, but things do happen. We are all human. If you are in the store and you have a new number, throw us a bone and let us know so we can update it. I work two jobs and have a family, I understand the kids placing a movie in their room or getting it mixed into the collection and forgotten about. My district tries very hard to work with our customers and the additional rental fees when we can. (Some people are just habitual offenders). I guess in the end, Blockbuster wants to provide you with entertainment, but you aren't the only person on the face of the earth and sometimes a popular title will be rented and we need to have them returned for the other people interested in seeing and enjoying the movie like you did. Additional daily rental fees actually help motivate some customers who might otherwise procrastinate returning items. And please remember as I have had bosses tell me in the past, we as employees want you to enjoy your trip to Blockbuster and enjoy your movies, but it is a business and businesses are in the business of making money.

BLOCKBUSTER should really consider including "unlimited" INSTANT DVD STREAMING with paid monthly subscriptions. Netflix will dominate the market if this feature is NOT added soon.The main reason a person signs up for Blockbuster online/mail service is because a customer has the extra option to rent or return a DVD/game to the brick and mortar store.That is a GREAT FEATURE no one else can compare to.However as more stores close down in a customers area-you now lose this important selling feature.Most of the time this was the main deciding benefit why he or she chose Blockbuster overall! Now here is a problem...The customer that no longer has a near by Blockbuster now must compare apples to oranges.It is hard to stay with Blockbuster if you are on a 3-DVD plan a month and have no free instant access movie viewing or a close by store.If customers were allowed free instant DVD streaming like is automatically included on NETFlIX less and less people would have a reason to switch.It is hard to only watch 3 movies a month when on NETFLIX you can watch 100s of instant movies for the same price.Only mailed movies count towards your allowed monthly total. However you do have a strong hold in the GAMING AREA that you have overlooked!The current plan that you have is PERFECT for gamers.Not very many people know that games are included!The need to advertise is immediate! Your online gaming rental service is better priced,under rated and is a overall better deal then all companies out there(at the moment) Put adds in stores, gaming magazine and anything that has to do with teens.This should be your targeted area! You see it is OK to wait for a game through the mail,Games have NO instant downloads. When it comes to renting games- a near by Blockbuster really makes no difference to the user. I recently signed up my gamer daughter for the Blockbuster $16.99 a month plan which allows 2- games out per month and 5 in-store trade outs. I was surprised my daughter knew nothing about the Blockbuster monthly game rental.I was the one to inform her about it.She wanted to spend $50.00 on 1 game and i said "WAIT,for that money you could sign-up online and get to rent and try so many new games for over 3-1/2 months!" That really makes sense to parents in this economy (Sounds like a commercial in the making) When it comes to games you are ahead of the pack when it comes to movies your company has a way to go to earn back some of those Netflix customers. I hope this long letter reaches the right person and helps out your company along the way.I have plenty of teenagers that would be more then willing to tell you what they would like more of and less of when it comes to movies and games- ~Marie in Texas

I HAD to give it 1 star but it would really be 5 negative stars. You deducted money from my bank account without authorization. I am contacting an attorney and from previous posts regarding the same thing, prepare for a class action suit. No wonder why your company is bankrupt.

I used the Blockbuster Kiosk in the Washburn WI location yesterday for the first time. I tried to reserve the movies on line and it would not allow me to reserve them prior to going to the store. Will this feature be available for this location in the future?

Just got a call from the store thatI had been renting movies from since 1999. (a Gold Rewards holder) I have never been late returning any of my movies. When explaining this to the kid behind the counter ..he said just a moment went out to the floor only to pull two of the movies in question off the shelves....they had never been checked back in. Then he preceeded to tell me that the other movie was turned in 3 days late. I asked him why would I keep that movie especially when it was a total joke. Bottom line he basiclly called me a lier, I was livid. I cut my card and asked for the name of the manager and will contact him tomorrow. He in no way tried to keep me as a customer. And he was the acting manager for the evening. Really too bad, guess Blockbuster doesn't need my buiness.

Your Clayton location was supposed to open at 11am this morning and nobody is there...?

I would like to complain about the horrendous customer service that I received from a Blockbuster employee by the name of Katie who works at the Des Plaines location at Golf Road and Elmhurst Road. Based on the extreme rudeness, I understand why people have discontinued visiting and/or calling Blockbuster. Personally, I will never go to Blockbuster again! This employee should be terminated for treating customers in a rude and unprofessional manner. I am certain that Blockbuster is unaware of this employee running customers away.

It seems to me customer service is still a priority but not in the middlesex store. I understand the store is closing but service should never stop. My wife and I took advantage of the sale on Monday only to see what I thought was was an error on my receipt. A book marked half price had a hand written price. I called that night a young lady nicely said she would correct it. When I got there the next day I encounter a bitter, Kurt, and a cantankerous Kim. She was nasty in telling me all the prices were highlighted and there was nothing she could do. She was the acting manager but not acting like one. I was then told to take it up with the store manager. I then thought about my schedule and thought well if she could't help me tonight maybe she could call her manager. I was then told," I am not going to bother him him for something like that. He is off the clock". I know the amount was only five dollars but the two ninety nine price tag is what got my attention in the first place.I hope that the future is much brighter for other customers who visit the other locations. One incident can turn away a lot of business. After all being polite is free.

I completely understand now why Blockbuster stores all over the country are closing. Their "customer service" procedures have died and therefore so is their stores. And to "Get Responsible" ----- Sometimes when a person has kids and grandkids movies get tossed into our other movies. The ones we own! We have lives and don't live day to day thinking about Blockbuster movies! But if we do forget, it would be a nice practice on your part to send a little reminder instead of sending us straight to a collection agency!!!! I have been a customer since before 2000 and have never "not paid"!!! Now ---- I guess your new policy is "screw" the customer and send them to the collection agency! What a way to gain customers!!!! No wonder so many stores have closed!!!! I am paying this bill ----- that I didn't even realize I had ---- and will never step foot in any of your stores again!! I know I'm just 1 person but I know people and they know people and from what I've been reading on this site ----- ALOT of people won't be shopping there again!! Good luck ---------

For all you losers who can't get your movies back on time and then complain about it. Responsibility is the key word, all you losers get charged because you can't seem to get off your butt and take back your movies. Sure your going to get charged. Suck it up and quit crying. It is so simple to do the right thing and return your movies and games on time. Accountability, duh any of you losers ever here of that.

Sounds like the only racism is what you are carrying inside. It's so sad that if an African American does not get his way or is held accountable they scream racism..................Get Responsible and stop blaming everyone else. The only racist is you my friend.

I don't think they plan on ever reading these reviews. They don't care about what they do to their customers until they are all gone. I say we all boycott them. Netflix it is from now on people. NO MORE BLOCKBUSTERS Prattville Alabama Customer This is the most illegal store here I know. How about they sent me an online movie I almost threw away, thinking it was an AOL CD. I looked, and low and behold was Jaws 2. Who sees that movie anymore in 2010? I called the online account manager and they informed me it was done by the store in Prattville. I went to the store and they said they only sign their best customers up for online movies. I yelled at them and then told them it was illegal and if they were going to do this, they could at least send an up to date movie. What a bunch of idiots. Sounds like we need to do another class action lawsuit.