Blockbuster Corporate Office & Headquarters

Blockbuster... a big disappointment. All I wanted was a family night. Instead I received extra charges to my bank account. These charges accured because of the laziness of some employee who neglected to check the entire drop box. Now I have a store credit; that does nothing for my bank account. No More Blockbuster...

I have been a customer of blockbuster since 2002 and have never had any problems, however, I'm extremely disappointed in Blockbuster as of late. I rent from the blockbuster off of Pleasant Run in Desoto, love the workers humor, love the help I'm always given, do not love the fact that the air conditioning is continuously broken. No air makes for uncomfortable shopping especially in the summer when I have my two children with me. I think it's unacceptable that Blockbuster has not taken the right measures to make sure their customers and their workers are comfortable. To expect customers to be excited to enter a building with no airconditioning is naive. To expect employees to work in such extreme temperatures is ridiculous, and unrealistic, a reflection of bad management. If there was any doubt about Blockbuster going out of business, the lack of funds to fix the AC would be a clue that bankruptcy is coming.

I would like this letter to be presented to who can help me, I have been a customer of Blockbusters for yrs. I`am 58. Recently moving to Surprise AZ. I was very disappointed by the service at your center here on Waddell & Litchfield Rds. I had gone in an ordered an older movie which was delivered to my home. I returned it to the store and the lady behind the counter was rude. I asked her if I got a reciept for bringing it back, and she said No, but you can watch me check it in! I said no that`s ok. she asked me if I wanted to get my free movie, I said my sister is in the car, I was unaware that I was entitled to it and t hatI would have to ask my sister if ahe had the time. I went to the car, we both came in and said yes I would like to take her up on her offer of the free movie and she yelled out "TOO LATE!" I said really and she said, I already checked in your movie you should of said something! Very rude, unbelievable. Isaid ok and left. I felt very hurt, and my sister and I thought of never going back in again. I doubt if she will be there long with her attitude, so maybe we will but I really feel that I should at least recieve my free movie. Please pass this on

Even though my store got shut down and I got laid off, I am still baffled by how few people read what you're hitting accept to. You'd think I'd be angry at them and fully agreeing with you all, especially since I had a higher ranking status in the store. Since late fees were reinstated, there is something you all agreed to. You hit the "yes" when a paragraph popped up that basically reads: "I authorize any late fees to be charged to this card." YOU authorized it. And not only that, when you sign up for an account, the portion you all so quickly don't want to read because it's "fine print," states that if your movies are late, or never returned, it will GO TO THE CARD ON FILE. Part of the reason this new "agreement," was set up was because the number of fuming customers coming in and complaining that it was going to their card when it was their kids who were renting. The way it is set up now is that whenever a new card is slid through the pin-pad, it gives that same prompt. Why? So that those of you who have secondary members on your account will get dinged on THEIR card, instead of yours. You guys seriously need to read what you're agreeing to, instead of getting mad about it. You know if you go to the library they now do the same thing? Are you going to refuse going to your library because they charged you for a late book that you probably KNEW was late? No. Tips: 1. If it was your first time being charged, and you sincerely did not know that you hit accept and have not had fees credited off multiple times, go into the store. More than likely, they'll credit the money to your account or refund it. 2. If you don't want a credit/debit card on file, YOU DON'T HAVE TO HAVE ONE. You are only required to have one on file if you are renting games. Otherwise, bring in a utility bill with your name on it, and they'll do what's called "VG-ing" the account. This way, any fees incurred will stay on your account until you pay. If you hold off long enough on paying it, it will go to collections. So make sure you take care of the fees YOU'RE RESPONSIBLE FOR. 3. Yes, I did say it will go to collections... after about 3 months. It's not our fault people procrastinate. If you get a phone call from "Karen at Blockbuster," LISTEN TO THE ENTIRE DAMN MESSAGE instead of hanging up right away and then calling the store saying, "I KNOW I TURNED THOSE MOVIES IN. DO YOU GUYS NOT KNOW HOW TO DO YOUR JOB?!" Other than calling to say you have movies late, the automated phone call is also set up to let you know if you have fees. Most of the time, she's telling you what movies/games the fees came from. All in all, if you don't want to go back, that's your prerogative. But don't get pissed at a company that actually does that you know what's going on. You know why late fees had to come back? Because you same people who are complaining about them are the same people who abused the "2 week grace period," and we never had movies on our shelves. What else were they supposed to do? Or, here's an idea: ASK AN EMPLOYEE about the terms. Yeah, it's agree some shady crap CAN happen, but most of the time, they'll work with you to figure out what it was and resolve it. Or here's one last suggestion: Try understanding business. That's what it is: BUSINESS. And to those of you who got overdrafted by late fees: ever think that maybe you shouldn't be renting a movie/game when you're that broke? Uhh... der. Yes, I was laid off. No, we didn't get a severance package. Yes, I was hurt by the fact I'M NOW UNEMPLOYED and struggling financially. But still, some of these comments are just absolute jokes.

And another little comment: To those of you saying, "I NEVER HEARD ANYTHING ABOUT THE FEES BEFORE THEY SCREWED ME OVER," maybe you need to update your phone number. That was the NUMBER ONE reason people brought in collections notices. I would go into their account, see what was going on, ask about the contact information, and 80-90% of the time, the phone number had changed and needed to be updated.

In response to a couple posts; I have shopped in so many blockbuster stores and most stores need new employees. I get bad service half the time and it usually drives me away. I hate the late fees to but that's just the way it goes and get movies back on time if you don't wanna pay extra. I hope Blockbuster stays around but it may take a miracle. Finally, good employees aren't let go without reason. Bosses know what their employees make per hour and have to get approval to fire anyone. Story sounds fishy to me. Hopefully you were smart enough to collect unemployment. Nice advertisement for lights by the way.

Since none of you are answering my calls... ill just go ahead and start here and move on to.media etc. As many of you know, blockbuster is failing. I was a sales manager for the 06971 store in santa rosa, ca. I witnessed the store manager, who is also the dtsm by the name of benjamin mattice, push out several employees. He came into the store and immediately informed a csr who was to promote to shift lead that he will not be moving up... that a store is closing and they are bringing someone from there on. He had discussed this with me prior and knew the individual would quit.. and told him anyways. The employee then quit as expexcted. The next day benjamin mattice joked and laughed about how " stupid " he was and that no such actions were occuring. Two days later he asked me how much I got paid. Then said that's too much. Next thing I know I'm suspended for seven days. During this suspension they said they were investigating a door break yhat was already broken. Also, this all comes about the day prior to my leaving for pto due to my first son being born. As I am still in the hospital, I am informed they couldn't fire me for the door, but that I have two choices.... either quit or be fired for " aggression". I was never once agressive to anyone. I was the highest selling individual in my district. I worked 27 hour shifts for blockbuster. Now I am unemployed with a new family to take care of and lookijg to be homeless due to the current economy and job avail. You tell me if its right that I lost my job due to benjamin mattice stating I was agressive, due to their inability to find even one negative mark on me. I demand a response to this slander or I will be moving forwards with wrongful termination. Slander and unethical / illegal practices. May as well throw in blackmail with it. Thanks for destroying my family.

To Whom It May Concern: I am no longer going to rent movies from your store any longer. I am very upset that the Sonora, CA store took out a late charge of $3.07 from my account. This withdrawal was not authorized by me and Blockbuster had no reason to do this as I did not authorize the use of my debit card to be added on my account with Blockbuster. I did call the store and informed them about this illegal withdrawal and was told that they cannot do anything about it. I see from previous letters that someone else had the same thing done to them. I will be going back to Netflix for my movie rentals as they are easier to work with. If there is a class-action suit then I will be part of it.

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As a Blockbuster employee, I will say that there still is excellent customer service in various movie stores around the country, including the one I work at. We always greet our customers with a smile and when they have questions we do everything to find an answer. We also aren't rude or unreasonable about late fees. We send out 4 day, 7 day, 9 day, and 10 day shrink letters to remind people that they still have our product out. Then, at 45 days, we send out one last letter offering the split the late fees in half with the customer before the account goes to collection at 90 days. I think it's unfair to make generalizations about ALL movie stores and employees when there are still nice, courteous individuals that do work in this area.

I would like the phone number to the corporate office so I can contact them. A recording was forwarded to my house stating that the 3 movies i rented would not accumuilate any fees if i returned them by a certain date and I returned them 3 days before the date it specified but I was still charged. The manager "Rosie" who refused to give her last name confirmed the recording called 5 days after the suppose date still refuses to give the credit.

Sorry people.. but Blockbuster never asked you for your social security number. There is NO way they can send you to collections. Its just a scare tactic, Another thing, YOU CANT SUE BLOCKBUSTER FOR TAKING LATE FEES FROM YOUR ACCOUNT!! Either you hit YES on the credit machine without reading it, or you gave them the card when you signed up for your account. THAT gives them authorization. A lawyer cant do anything about that. Also, mistakes happen. Just like you mistakingly putting the wrong disc in your movie, or forgetting to drop it off on time, they check in hundreds of movies a day, and sometimes the scanners can miss a few. If it goes back on the shelf without being checked in, and they find it, they should credit any fees and apologize. You may run into bad customer service by someone if they wont, but I am an employee, and i would do whatever I could to apologize to the customer and credit their fees. We have a new CSR at our store who scans too fast, and sadly, he misses movies. We find them, tell him, and make sure it gets fixed. Those few bad CSRs who dont DO NOT reflect the entire company. You are taking someones merchandise for a few days, and returning it. They need to secure their merchandise with a credit card. Games DO charge your account of $1.07, but it is refunded. If you turn things in late, destroy an item, or dont bring it back, of course you pay for it. How would you feel if you lent someone something for 3 days and it never came back, or it came back broken. Exactly. Sometimes its the customers who really need to step back and ask themselves if complaining over such little issues is really necessary. There are thousands of customers who follow the rules, understand the terms, and enjoy renting. If you dont, THEN GO AWAY. No need to stay and be bitter. And, I cant stress this enough... yes Blockbuster is closing... but you dont need to be happy about that and rant about how you understand. Us employees who just work there to pay bills are losing our jobs. Its no laughing matter, and one day I hope you understand how rude it is to make jokes about it.

1. Most jobs have quotas. If you cant make them, you cant keep your job. I have met mine every week since I started. 2. If you put your credit card on an account, they SHOULD explain what its for. Also, when you pay credit or debit, YOU authorize us to charge your late fees to your card. Maybe you should read things better and understand what youre doing before you hit YES. Also, all the boxes charge the exact same late fees. How do you return your movies on time to them, but cant bring ours back in 3 daya.k 3. Blockbuster has changed their prices and rental days many times to accomidate nagging customers. You have 3 days to watch a movie thats 120 minutes long, and you still cant seem to return it before midnight... your fault. 4. I love my job. Yes, blockbuster probably wont be open much longer, but I have enjoyed my job for about 2 years, and worked for 2 years at another store in high school. Its fun, theres good perks, i love my boss, and my fellow employees are my best friends. I just wish people would stop complaining and realize that sometimea things arent made just for YOU. There are other people in the world.

These bastards have raped my bank account numerous times. So I cancelled my account and told them to stick it. Well because my girlfriend uses my card they screw me .....Lates fees costing nsf's....FUCK YOU BLOCKBUSTER> I HOPE THEY DIE OF TREMENDOUS BOUTS OF THE SHITS DEPLETING THEM OF ALL BODY FLUIDS AND THEY DRY UP AND BLOW AWAY>>>>>

In being a customer of Blockbuster for so many years, I have never had any issues with paying late fees if I know I'm late when rented a movie. While looking at my account today I notice I was charged for movies I had never rented! I am on my parents account and have used my debit card to rent movies before, when calling the Blockbuster that charged me the manager was so rude and started yelling at me that if my card was last used on the account that they can withdrawl from my card account even though I am not the primary account holder. My parents had used cash the last time they rented so when they were a day late returning, Blockbuster used my debit card account to debit the late fees. This is burglary!! Blockbuster has lost another customer!! Unauthorized transactions are wrong and if they need money that bad they need to provide a better way of servicing their customers!

For you dumbasses that seem think you have a class action suit because your card was charged for late fees "without your knowledge," maybe you should have read the application form, hm? By signing that form it is assumed that you actually read and agree/adhere to policies enforced by Blockbuster such as explained on the application. LEARN HOW TO READ. YOU ASSHOLES MADE MY LIFE SOOOOO MISERABLE BECAUSE YOU COULD NOT READ OR SPELL. On a different note, glad the company is going down. You made poor business decisions and expected your employees to make these magic quotas you gave to us. No one wants to pay for a membership for a company that's going down. AND did you really need to change the rental prices every few months? Your poor treatment of your employees did nothing but kill your company's morale. After your restructure, consider being more fair to your employees and customers.

I would just like to say that Blockbuster has created it's own current position. Not only do they have External problems, they also have many Internal ones. They have created their own issues and must now deal with them. What goes around does come around NO MATTER what you think. It may not be NOW, but it will make it's way back to you. Those must be held accountable and made responsible for their actions. They must realize what and how they do things Affects : someone or something, somehow and somewhere. Their entire business model is totally based on Greed, Control, and money, money, money. I will pray for them to wake up and smell the coffee. There time is up ......

BLockbuster is a complete fraudulant company. In 6/08 I closed an account after 30 days as I did not use it. From that point on I have had unauthorized charges from Blockbuster to my account. I have disputed them each time with Bank Of America. Blockbuster is opening BOGUS accounts in my name and continues to charge me each month despite numerous attempts to close these fraudulant accounts and end the charges. I have made reports to the Attorney General's office in Washington State, Better Business Bureau and also to Bank Of America. You people are con artists and I feel the only way to get you out of my account is to close all my accounts at my banks, all credit cards and hide my money in the closet. It's ridiculous that these types of measures need to be taken to keep your sticky fingers out of accounts when you are not authorized. Michele mmsi98367@msn.com

My Blockbuster is closing its doors in the small town of Millington, Tn. I always ask for "B.B." gift cards for C'mas, so tonight, I made a dash to the store to spend what was remaining on the two cards I have...or "had" I should say. I've become good friends with the people who work there and seeing the shelves picked over and ram-shackled made "the end" all too real. But what is it the end of? I don't think B.B. realizes its place in the rural areas of America, Where the arts (to a professional degree) are extremely limited. I don't think the importance of having a B.B. store of movies that carry non-commercial "money-makers" will be valued, at least not until the locks are on the door and my friends are in the unemployment line. Any employee from the cash-register to the chairman of the board could've seen that streaming movies was at the doorstep. The big "hello" is why should the industry leader wait. I don't know. I do know that my little community is hurting and a huge company is pulling out of town, and leaving a hole where there was once magic, wonderment and the sweetest escape from a floundering economy that our small-town could afford. Blockbuster: learn to stream and keep the stores open as well; Who else is positioned in the market as well as you are for that? And I get to keep my older movies and my ole' pals. [the fine-print states that Blockbuster isn't affiliated with this site - I suppose I'll have to write a letter and put a stamp on it in order to "get the ear of the corporation." Ironic.] Sincerely, Joe M from Millington, TN

I went to a Blockbuster store and purchased what I was led to believe was a new movie. The package was sealed. The store was closing that location so I thought I was getting a good buy. Instead my young grandson (for who the movie was purchased for as a Christmas gift) got an empty case!!!! I contacted another local store and was nicely told too bad.....nothing they could or would do. I then called the 1-800 number for blockbuster and was told someone would contact me to discuss the problem. That was last week and I am stilll waiting...,.,.,,