Blockbuster Corporate Office & Headquarters

My name is Jarhonda I've been to Block buster and they have Great sales on MOVIES and good visits I always liked to put in Applications yearly.

May 5th 2012 I returned Medal Of Honor "Exclusive content with Medal Of Honor Frontline" in the DVD sleeve for Real Steal. Within 15 minutes of leaving the store I called them and informed them of this issue. I was told by the Blockbuster employee that nothing could be done by them and I needed to call the 800 number. And I did. They called the store and were told the same thing. Note that my account number is on the outside of the return envelope. This is the 1st part of the neglect on Blockbusters side. I persisted to call Blockbuster 1 time per week until May 31st 2012. After being given the same run around again and again I asked to speak with a supervisor. The supervisor is the one who informed me that the game would never be returned and all they would do is give me 2 months fees for free.Wow!!! They know the information I gave was truthful yet they cant make it up to me by sending me another game? No customer service! This is one of many reasons Blockbuster isn't doing as well as they once should. Just another company that doesnt care for their customers and only cares about policy. Hail Netflix and Redbox!!!

I have worked for Blockbuster for 5 years the last 4 without a pay raise. Dish network took over Blockbuster last year and since then they have been closing stores and now they are closing DC's. We were told Friday the 13th we were out of a job by the 31st of May. This is the way they repay loyal workers. No raise just a boot out the door. We don't even get a severance package. We have people who can't even afford food for the table or medical now we have to try to get these on unemployment? Thanks for nothing Dish!!!!!!!! I will never recommend you or Blockbuster to anyone I know or who asks about it. They will be told you are LIAR'S and THEIVES.

We will be calling the customer service line, the corporate line, whatever it takes to help you understand how utterly disgusted we are at our visit to our local Blockbuster this evening. My partner and I went in to rent a Star Wars movie. As we are walking around the store, a strange young man is following us around asking personal questions to both my partner and myself. In attempt to not be rude, we answered some of the questions and made our way to the register. He asked things like "Is she your friend or something else?" and "How long have you been together?" and finally, "Would you get married?". After feeling very uncomfortable already, we get to the counter and the young man has followed us up there. He continues, by asking, "Isn't the closest place you can get married New York?" We said "No, there are other states such as Vermont and Massachusetts." Then the cashier asked us what we were saying about Vermont. We said the young man was asking us about Gay marriage. The cashier replied, in his exact words, "Wow, that's insulting!" We were both appauled. As a Store Director of a huge retail company, I decided it was not in our best interest to make a scene within the store. Instead, we would like you to know how your customers are being treated. My partner called the Store Manager of this location (store #48021 San Antonio, TX) and gave him this entire story. I went onto your corporate website before sending this complaint and read a rather long section on DIVERSITY. I understand that everyone is entitled to their opinion, but it shouldn't be used to insult your customers while you are on the clock and representing a company, or at all for that matter. I have every right to be who I am and I was utterly shocked this evening when someone that should be more than happy to help me, no matter my gender, race, religion, or sexual orientation, threw it back in my face and insulted not only myself and my partner, but several others that could have encountered our same situation. This is an absolute disgrace to your company and I hope that Dustin receives the reprimand that he deserves. As for myself and my partner, we will call the corporate office tomorrow morning when you are open and give you this entire story once more. I would like to speak to someone that I know truly values DIVERSITY, as your corporate website says, and hope that we see some actions taken.

WARNING !!!!!!! Blockbuster video rentals have now been programmed so that you cannot fast-forward through the previews on all of their rental DVDs! And there is no working corporate phone number for Blockbuster available to its customers. This means only one thing, they are going to go out of business very shortly, thank God! I just bought $55 worth of used Blockbuster video rentals. Now I am going to throw every last one of them in the trash can! There is nothing worse than being forced for 10 or 15 minutes to watch previews or commercials that you do not want to watch, I just want to watch the movie that I paid for. FUCK YOU Corporate PRICKS !!!!!!!!!!!!!!!!!!

Hi DID YOU KNOW THAT ALL YOUR "CUSTOMER SERVICE CALLS" ARE ROUTED TO THE "EXOTIC" COUNTRY OF THE PHILLIPINES !!! I HAVE A CUE OF 33 MOVIES AND ONLY 2 ARE LISTED AS AVAILABLE .......... YOU ARE SUPPOSED TO BE UPGRADING THE SYSTEMS !!! IT HAS GOTTEN MUCH WORSE ...... YOU WON'T EVEN ANSWER YOUR OWN CUSTOMER CALLS !!! LIKE SO MANY OTHER "AMERICAN COMPANIES" YOU CHOSE TO EXIT THE U.S.A. AND HIRE CHEAPEST LABOR YOU COULD FIND ....... NO STORES LEFT WITHIN 10 MILES OR SO .... I USED TO HAVE TWO STORE WITHIN 10 MINS OF ME ....... !!! ARE YOU GUYS EXITING THE ONLINE RENT BY MAIL TOO ? LOOKS AS THOUGH YOU MOST CERTAINLY ARE !!!

In 1995-1996 in Santa Barbara Callifornia in the Big 5 shopping center I tried to apply for a job with Blockbuster and was warned by several Hispanic californians living in the "805" area code that Blockbuster makes employees give their hair samples about 1/2 inch. I worked as a Bank teller for Great Western and needed a second job. What do they have to prove? Too many vigilantes in California.

I use the Kiosk because all stores are closed in Florida!!! I just checked my bank account and saw I have a $60 charge for 2 movies I returned over a month ago! I called and they said that they are not found and that they can not return any charge to my account. Congrats Blockbuster you all obviously deserved to close, I for sure will not be renting from you all through anything! F YOU!

I'm writing to see if any one else has experienced this problem. The problem is that Blockbuster on-line is holding movies I have returned, I have notified the USPS and they are investigating my claim, as soon as I get a written statement from the post office that indeed the movies were returned to Blockbuster, I'll be filling a class action lawsuit against them. I feel that this is illegal and hope others do too.

Here is some suggestions for your company! Either stop getting movies earlier on DVD than red box or stop charging 3bucks for them, it's rediculous! Then make a version of Netflix but don't stream a bunch of old movies for a monthly fee, stream new movies for a dollar each like pay per view! Cheap will win every time! If you charge to much, your defeating the purpose because that's what Xbox and Sony do, charge 3 dollars and up for what should be a dollar rental! And I know movies in the theatre have digital copies made even while it's in the theatres so you should offer at home movie theatre streaming for say 15-20 dollars for people that cannot get out to a movie theatre because of handicaps, etc! Hope this help your bottom line!

I currently work at Blockbuster and am very disappointed in these comments. I currently have the position of Manager on Duty and I make sure all of my employees have great customer service. No texting while customers are in the store, someone always has to be on the floor talking to customer ( asking if they need help finding anything, any questions, etc) We're always friendly and very inviting. Late fees. Yes, we all hate them. Even I hate them. But I, as well as my co-workers, always explain the ADR ( additional daily rate) to people who either haven't been in a while or new customers and we even double check with regular customers just to make sure. If you don't want late fees, then get the combo pass. I know some of you may not like it. But it's really not that bad. No due dates, no late fees, and unlimited exchanges. You do need a credit card on file. Employees are supposed to tell you why it's there. It's because the Combo pass is monthly 30 days from the day you sign up it will be the anniversary date. Meaning it will automatically take from the card on file UNLESS YOU CANCEL BEFORE THE ANNIVERSARY DATE. You will still have the benefits until that day but it will not "auto-renew" and if you ask an employee to cancel it so you can keep paying in cash, they can give you a reciept that verifies it was canceled. :/ Now for issue involving "not enough movie titles" Some of the older movies are hard to get. And ,yes, I know they may be scratched and some may not work properly. I honestly don't know why we don't replace them with a better copy. It may have to do with the studio that made the movie or with the company itself. Now the reason we don't have alot of copies of the newer titles is because the studios producing said movies are over-charging the company. So , the employees (me), get to go to Walmart at midnight and buy copies to put out the day they are released. We don't get them from a distribution anymore. So that is why there are not alot of copies. I am truly sorry it seems like Blockbuster sucks in some places. My store is different and very friendly. We're even doing game tournaments on the weekends. Hopefully all of you will change your mind and find the right store that has great customer service as well as a good supply of movies.

I live In Spokane Wa. I Have watched every Blockbuster with in 5 miles close! Now You Corporate dinks Think closing another store is going to make people happy? You end up only giving your employees 3 day's to clear out. IF STUPIDITY IS WHAT YOUR GOING FOR YOU HAVE FINALLY MADE IT! I THINK INSTEAD OF CLOSING ALL THESE STORES WHY DON'T WE FIRE ALL OF THE CORPORATE ASSHOLES WHO ARE POCKETING ALL OF THE PROFITS!!! EVERY STORE HAS AT LEAST 5 TO 10 EMPLOYEES THAT FOUND OUT ON 1/27/2012 THAT THEY WERE CLOSED BY THE 1/29/2012 THAT IS A GREAT WAY TOO SHOW YOUR SUPPORT FOR THE UNEMPLOYMENT RATE RIPPING THROUGH OUR COUNTRY SO FROM ME TO YOU I HOPE BLOCKBUSTER ROTS AND CRUMBLES I WILL NEVER EVER COME BACK!!!!

why do u have to close the only blockbuster in north tulsa?? who cares about starting over from ground up.....ur buisness is fine...fix what u feel is wrong, & leave the store open!!!! i dont want to drive across town to rent a movie....freakn ridiculous ......the admiral store is always packed and does great business ....

If anyone knows of any class action suits against Blockbuster for fraud let me know. It seems like a small thing but it adds up when you realize how many people they are screwing over. I joined the Combo pass which states that you will get one rental by mail per month "all included in your combo pass". I received an e-mail that wanted me to complete the combo pass by clicking on the button to go to the site. This e-mail had this on it: Complete your Combo Pass signup now and get: One by-mail rental per month Access to more than 100,000 movies, games and TV shows Early notice of up-coming new releases, promotions and special Please note the one rental per month. When you go to the website there is no way to activate the one rental per month. It is a classic bait and switch. The only way to get a rental by mail is to spend an additional $9.99 and up for the service. This is fraud. I bought a specific rental program that included a rental by mail. I have had my online que filled up for months now and they have never shipped anything (when I click on status it tells me that the by mail account has been deactivated from when I used to pay for it but there is no way to activate the combo program). One rental a month may not seem like a big deal but add it up with all the customers then multiply it on a yearly basis and you get some pretty big numbers. A lawyer should jump at the chance. If anyone knows of any class action lawsuits stemming from this let me know so I can join it. kenmac8@juno.com

Just wondering, but if I rented a movie...and now all the blockbuster stores are closed...how do I return it?

The statement of " email us and recieve a response same day" on the website is so untrue! Apprarently my situation at a store in MN has been as of last week escalated to a consumer relations person at the corporate office with an expected call back in 24 hours and NO ONE has called me. In fact since 12/19/11 I have called customer care 4 times and emailed 5 times and NO ONE RESPONDS to me! The store manager lied and said he repeatedly tried to call me in decmeber and he never did and I have caller ID, I requested the district manager to call me and he has never done so and the customer care line has no idea and cannot help or will not! Unbelieveably terrible customer service and now that it has been escalated to the corporate office and still no one calls back has made me even more escalated and upset and I expect a call back from a corporate person please! Today is January 4,2012. MJ in MN

After reading the reviews about Blockbuster, it seems that it is normal practice to debit people's account without notifing the customer. Apparently, when you use your debit/or credit card at the end of the transaction it states for you to give them authority to debit your account for whatever fee they assume you owe. You must have done the same thing my husband did and not read the long paragraph before hitting the yes button. The employee informed me that my husband should have read the whole long paragraph and hit NO before he continued to sign the screen. They debited my account twice for $2.14 which seems like a common amount for Blockbuster. If the corporation doesn't care about what their employees are charging their customers then it seems to me they approve of their actions, maybe because it's putting revenue in their account. I will never use Blockbuster again! That's a shame because I was a little heart broken when I realized RED BOX was taking over the movie rental industry. READ! READ! READ! No apologies from the employee or even any type of concern but only the impression my husband should have read the paragraph (our fault). Use caution if you must rent from Blockbuster.

AWFUL !!!!!!!! I'm super pissed they closed the store in greeley colorado. This on line thing they are trying to do SUCKS!!!!! 2 weeks for one movie!! DONT WASTE YOUR TIME. (if your company was smart you would never have closed your your stores! )

So I tried to follow the advice of Online Customer Care Representatvies and get in contact with Customer Care at 1-866-692-2789 to remedy this "5 Free Movie Rental"/ $50 gift card situation. After being on the phone for 46 minutes with your "Customer Care" (ha, ha that is a joke) absolutely nothing was resolved. Let me break the call down: 10:51-10:59 = original call made, on hold 10:59 -11:02 = representative Anna answers. Blockbuster has claimed bankruptcy and gift cards are invalid. I asked to speak to a manager. 11:02 - 11:10 = on hold 11:10 - 11:13 = representative Anna answers, says no manager is available. States she can give ONE month free of Blockbuster by Mail. I respond that is not acceptable since that is not replacing any money taken by your company since anyone can get one month free online. 11:13 - 11:19 = on hold 11:19 - 11:23 = representative Ann answers again. Repeats offer of ONE month free, but then says she can make it TWO months free. I try to explain that everyone can get one month free online, and that one added month of free service at a $14.99 value does not make up for the $50 value in gift cards confiscated by your company. 11:23 - 11:29 = on hold 11:29 - 11:33 = transferred to representative by the name of Lucinda. She says that she cannot do anything since my gift cards had been confiscated by the store, there is no way to give any compensation for the $50 in value lost. She says that Corporate Blockbuster does not honor or support the "5 Free Movie Rental" cards and therefore nothing will be done for us. She says that she will do nothing and will not use any more time on this. But she did "apologize for any inconvenience". "Apologize for any inconvenience"????? It is not inconvenient...it is theft. I started this ordeal with 2-$25 gift cards which YOUR company confiscated from my children when they tried to use them. We were given 2 "5 Free Movie Rentals" cards as replacement to make up for any "inconvenience" and NOW, because the ONLY store in my town has closed down, we are not being compensated for the money lost. With customer service and care like that, it is no wonder you are filing bankruptcy. Please forward this email to your corporate office and I would like a response from a representative that can rectify not "apologize". ************************************* On 12/26/2011 6:35 PM, 8113297 - Francis S. wrote: Hi ___________, I appreciate you taking the time to write us with your feedback and suggestions about your Blockbuster GiftCards. Your comments are taken very seriously and we welcome them as a valuable tool needed to improve the quality of our service. I'll make sure to forward your feedback to the appropriate department for review. Also, the membership we are offering would be the "By Mail - 2 rentals at a time for $14.99 plus taxes each month." You will be having 2 month free service for each of the GiftCards you currently. Since you have 2 cards, you will be receiving 4 months free subscription with us. Generally, all of the emails we are receiving will be noted on your account. Since you currently don't have an account with us, you may need to inform the current representative about your request. Should you have any further questions, please let us know. Francis Blockbuster Customer Care ************************************************************************************

I signed up for Blockbuster's Total Access mail service when Netflix raised thier prices. I was sold on the unlimited in-store exchanges, included blu-rays, & games. The price of $10.00/mnth is where the happiness ends. I use these services to watch for the most part new releases and the occasional older movie. I noticed that Blockbuster really does not support blu-rays after all. I mean they offer them but in the few months I have been a member I have NEVER received a new release rental via mail. An example is 'Thor' - this movie that was not even that great, and has been out for sometime now, is still listed as 'Short Wait'. The only way I can get a new release mailed to me is by getting an older movie through the mail then going to the store and exchange it there for a new one. Makes no sense to even have the mail service. I email customer service several times and at first all they do is explain how terms like 'Short Wait' and 'Long Wait' get calulcated on a movie. I do not care about the inner workings I would reply...I just want to know why Blockbuster doesnt seem to have enough copies of any movie...the straw that broke this camels back was when a rep emailed me back and said I should just stop asking for blu-rays and get DVD's...are you kidding me? it is 2011 and I know that not everyone has a blu-ray player but it is not a new thing here. What irks me the most about this is that they are offering a $49.95 blu-ray player, and blu-ray movie packages but they do not have enough blu-rays in stock? Although most new movies on Netflix have to go through a 28 day waiting period im sure I will get the blu-rays much quicker then this lousy company can provide. Going back to Netflix.