Blockbuster Corporate Office & Headquarters

I rent at your Laguna Niguel store. I went to rent a game for my son and got all the way home with it and the girl put the wrong game in the box, so I went all the way back and ask for a free movie for my inconvience. The girl ask the manger and she would only let me get a old movie.It was on a monday not a weekend.I thought that was very poor custmer serves. She would not even talk to me she hid on the floor behind the counter. After my month is up I will not rent there again.

DO NOT DO BUSINESS with BLOCKBUSTER. Would've given Blockbuster a negative number of stars if that were an option. Tried a ONE month ONLY unlimited rental for $7.49. Stopped it in person and 3 months later and Blockbuster is still charging my credit card. Called the credit card company fraud division and turned Blockbuster in. Calling our family attorney tomorrow.

Hi Michael, I hope this find you well. The billing standards that your company have implemented have resulted in me sending you this email. My girlfriend and I rented 3 movies on 10/29/2011. We returned those movies, however, I do not have proof that it occurred other than the word of my girlfriend. We also rented another movie on 11/5/2011, that has also been returned. Your company is saying that none of these movies have been returned, which resulted in 4 charges to my credit card of $31.50 each. The 4th of these charges came today which has sent me over the edge to where I needed to write you in hopes of these charges being returned to my credit card. I called your CS department today at 10:28MT am and they told me a supervisor would call me when they got off the phone. Well, it's now 1:17MT and there has been no attemped call. This department has done nothing as of yet to help me reconcile this matter. In the meantime on our end, we have contacted the security personnell at the Safeway to see if they can find any recordings of my girlfriend returning the dvds. I think this goes above and beyond of what a consumer needs to do in order to hopefully fix an error. I am truly upset for many reasons. First, there were no emails warning me that these charges were going to hit my account, you just charged my account. I could have been looking into this the last couple of weeks rather than possibly writing this email. Secondly, it's Christmas and that money was designated for presents for my girlfriend. Why on earth would we keep these movies?? I think your company has done a great job in copying Netflix's sales model, but done a horrible job copying their customer service model. The only reconciliation of this matter that I would be happy with is you returning those charges to my account. Merry Freaking Christmas!

i went to blockbuster on 3145 s. ashland chicago,illinois and i parked on the side of the building and was in the store about 30 minutes. when i came out my was towed by rendered services. i did not see the sign at first but when i did it was 10 feet high not at eye sight. i had to pay $198.50 to get my car back. i cut up my blockbuster card and sent it to their corporate office. i told them have lost a loyal customer for over 10 years. they have spy for rendered services. 1 of their employees knew my car had been towed and did not tell me while i was in the store. please cut up your blockbuster cards and mail it to them to show them you stopped doing business with them.

I'm editing out a lot of stuff here, I'll post it later if my issue is not resolved. Here's parts I did not edit out. This is a positive and negative review. First.. the whole daily rate thing is a total joke. Yeah it's cool that some movies are 99 cents, but the 1.99 and 2.99 movies .. that's still a rip off and more expensive than what it was before. 2.99 a day for 1 movie. What happens if you can't make it back to the store the next day. Now that 1 movie has turned into a 6.00 movie for 2 days. Well before it was about 6 dollars for 5 days. It was cheaper before. The manipulative wording doesn't work. Customers did not ask for that. Customers asked for cheaper movies, and that's it. There's nothing cheaper about the ways your charge now with the daily rates for new to brand new movies. And honestly even though the selection for Netflix movies are really not good at all, they still offer unlimited streaming at a cheap price, something Blockbuster does not have.. B.B. really needs to have unlimited DVD rentals in the same plans that Netflix has. I also want both companies to succeed for the sake of employing people. People who wish Blockbuster to completely sink are ignorant of all those jobs lost out there if that does happen. How is that cool? What kind of person are you to wish a large population of people in the nation to lose their jobs? Simply shrugging that off and saying ignorantly that they'll find other jobs.. WHAT OTHER JOBS!?!? Where are these other jobs that are to be found if you all continue to support the downgrading of employment.. which is what you do when you become lazy and sedintary in your hermit homes, never leaving, just streaming all day. And Streaming sucks.. anybody who denies that is denying it for the sake of hating on outside rental store. There's always buffer issues, it's never true HD no matter how fast your connection is, you can't skip and fast forward in the same ways you can with your DVD players... and with streaming there are so many limitations to what's available. And if you deny that you're just being difficult for the sake of it. HULU? Limited and segmented shows... Netflix? Segemented shows like crazy, look at The Wonder Years.. so many portions of that say "On DVD Only." Which is manipulative forcing you to have to have both their plans if you want to watch all of The Wonder Years. That's why I do NF streaming, and BB online to make up for what NF does with their limited streaming. And really.. if you have a BB down the road it's still a better option over an online only plan. You can go in the store and swap immediately. They have wicked-cheap prices on concession bundles too. **** Here's where I edit out my issue which I will post if it's not resolved in a fair manner. I've copied and saved it to a document I'll paste here later depending on the outcome.

Lol BlockBuster is a Joke...they have sent a creditor letter to me for $12...your corporation must be pretty desperate. I mean you shoulda took the netflix deal that was offered years ago to you. Oh well, I have switched to NETFLIX and will be standing with a huge grin on my face as BB goes down the drain into oblivion. Failed Company, Failed policy, Failed long term vision. 2 words, SUCK IT.

I am very upset how Blockbuster feel they can unauthorize charges on your account when I pay cash for my rentals. For a person who very seldom rent movies and have this to happen it says alot for the company. I used to be a Blockbuster customer cause it's 5 minutes from my house, but I am willing to drive to the next video store which is 45 minutes away and give them my business. Blockbuster need to reconsider how they do business and stop with the games and tricks. I would recommend wasting gas to be treated fair over the hassle of being charged a $25-$30 overdraft fee for a $2.14 rental.

rented from your santa rosa store on fulton rd have been renting there for years will not go back.....rented 4 movies 2 of them were scratched and dirty and didn't play...called the store and talked to a clerk named ryan and told him the problem and he made the excuse of it was human error then hung up the phone....called back to ask for the manager's name and he said he hung up because he was yelled at.....he was rude and didn't want to hear anything and was not yelled at he is just someone that needs to be in a job that isn't customer service related.....glad blockbuster is going under if the people that work there are like he is.....I will be sure to let his manager know to read this comment.....bye bye blockbuster and hello netflix

I am writing from syracuse new york the blockbuster on southsalina street are full of incompetent people calling my house making me waste my gas to go down there to find the movie that i supposedly still had checked out they didnt even take the tike ro look for it on their own shelve!!!!!!! Blockbuster dying fad cant wait ti see them go out of buisness all they do is cause headaches

Blockbuster has charged my account $135 for being 10 days late! 7 movies! Now I know it is my responsibility to return the movies on time but we were not aware of the late charge being so expensive! I could understand $10, $20, or even $30 late fee as in I know I was late and I do agree there should be some type of punishment for my action in not returning on time. However it was 10 days and they are charging my bant account unauthorized as if I never returned the movies. 3 days after the due date our town experienced a horrible hurricane and that was part of the hold up in returning the movies due to damage, weather, curfew for our town! When I called the manager she said she would only charge me $70 verses the $135, which I still feel is ridiculous! $135 was charged as if we were not returning the movies at all and $70 we would not get to keep anything! I feel with $70 we should at least me able to keep at least 3 movies if not 4! No!!!!!!!!! I told her I was unaware of late fees n I know at one point blockbuster never had late fees. I feel as if each employee should notify each customer of the late fee n policy before they walk out the door. She said it was printed on bottom of our receipt but who really looks on a receipt to rent movies???? We did not get any reminders in the mail or any warnings from blockbuster saying they would charge my bank account! I cannot afford $135, $70, or even $40 for something like this in our economic situation! I have 2 kids!!! Like I said I know it's my responsibilty to return on time and I'm fine with a reasonable late charge but $135 and then $70, it's crazy especially after only 10 days! If it was 30 or more I could understand I feel a little more. I asked the manager about good customer service and couldn't she scratch out the honest mistake and now since we now the policy and if it happens again then we wouldn't mind the charges....no she wouldn't do anything. I will b contacting corporate and if it is not resolved we will no longer do business and negative word of mouth is one of the worst things for a business that sounds like it's about to go under! Blockbuster has raped my bank account!!!!!  I would never do my customers like so!

My husband used to work for blockbuster when he was in highschool. Been customers ever since. This morning I woke up and checked my account to see a 57 dollar hold from blockbuster. When I called the store the manager on duty wouldnt even tell me why it was there and said he couldnt do anything untill the head manager came in on tuesday (the head manager is good friends with my husband). Well we just called back and talked to a different person and she told us it was a charge for a video game that was never returned. One its not here. 2 they never checked the store to see if it was there and 3 they didnt notigy us that we hadnt returned the video game thats in question. so needless to say we are heading down there now because they are taking the 57 dollars out tof the account monday which will overdraft our account. What company just takes money without telling the customer first especially someone who has been a customer for 15 yrs

Blockbuster in Foothill ranch ca. 92610 is ripping good people off on so called late charges ...for the past three months I let 1.00 go on my card and just paid it but on the 3rd month enough is enough...3.00 posted on my card since i own a few companies myself I understand this late fees so always earlier mostly at night after they close to drop off the movies or before they open and some young kid is not keying in the return properly (on time) and charge the guest is not right...its the principle not the money so I close my account today...I called the lady and she looked up my record you been with us for years and yes each fee was for latness (each time I rent a flim and if so don't you think I would learn after paying each month) no way can this happen I'm never late for anything but sad they don't even work with you its like OH WELL she said..SAD to see american companies and service turn out like this so wonder they sold and could not keep up with future business...

1. The manager (Beth) at Ellicott City is rude! Once I walked up to the register with couple of movies and a soda and she just walked away and called out for someone else to ring me up. What?? Another time, I was in line behind NINE people and she was on the phone with her back turned to us. The poor guy at the register asked her for help and she ignored him. It sounded like a personal call. How about you hang up and do your job? Next time, I'll just call the store from the line and ask her to hang up the damn phone and ring us up! 2. Overheard an employee in the same Ellicott City store say that his manager forced him to clock out and continue working. This is illegal in our state of Maryland. Based on her idiocy, she should be fired. 3. One male employee by the name of Carl is always complaining about how he hates working there, hates the company, everyone in corporate is stupid. So Carl, just quit already! If you don't want to quit, shut up, put your book down and do your job. You're rude and horrible at customer service! 4. I hate hearing how the whole reason Blockbuster is failing is because of Redbox and Netflix. Those definitely are part of the reason, but every Blockbuster store I've been to is filled with horrible employees. Yes, I've encountered a couple of great ones. Two men at the Ellicott City store are always fantastic and engaging, but the rest of them are rude and snappy and very unhelpful. As if my presence as a customer in their store is an inconvenience to them. If the new owners would send secret shoppers in the store, I'll bet their recommendation would be to clean house. Get rid of the rude and lazy and hire people who WANT to work, enjoy helping people choose movies, and just do their jobs!

hello my name is ivana pejdanovska and i am a customer of blockbuster ( a good one) i was late for my movie and the location frm where i rented it unfortunately closed so i never got to pay my late fee. i always pay i never comlain. so ever since that ive been annoyed with phone calls that i have a fee to pay. i went to other blockbuster location to pay for it and they told me that i cant hat it had to be done through corporate. i beg you that we settle this situation bc i really dont need any extra phone calls. the location that closed was in florida - Fort Lauderdale on commercial and federal hwy. Thank you

I will never enter another Blockbuster Video store again. If they ever get their hands on your bank account numbers then you might as well sign all your money over to them if you make the bad decision to rent one of their movies. As far as customer service goes they have NONE!!

My friend and her husband rented movies from ur box in storys they were scrached and we called and gave us 2 codes and the movies we got were scrached so we give up.we are not getting anymore movies from the keosk cuz all the movies we got are all scrached u should refund there money I wasnt really happy at all. Thank you. Bbaileypie86@aol.com

To whom it may concern, My name is Victor Alan Yoder Jr., I have worked as an employee with Blockbuster Corporation for approximately six months. My first location was an awesome experience, I loved my job, my customers, my manager Christine Sweeny was very professional and competent. Unfortunately this location was one that had to close its doors forever and I asked to stay with the company because I respected my manager and the company was very good to us. I had to change locations from the store on Oceanside Blvd. and I5 to the one in Oceanside off Mission Avenue and El Camino Real. Right off the bat it was different. The manager seemed to single me out as if she wanted to get rid of me immediately. I was very confused why she was doing this, it stressed me out and I disused it with my parents; who told me to just put it off and keep doing the good job that I was doing and soon she would see what a competent worker and team player that I truly was. It just started to get to me; I wasn’t being treated fairly. I only received one warning about “not doing it the blockbuster way” I have always given my job 110 percent, working constructively and being very friendly to other employees and the customers. I am a very friendly person and always say hello to everyone and welcome to our store; my other manager Christine could verify this. I have always been on time for work, I actually prefer to be a little early. I had never been written up until I transferred store locations. My manager at this store, Ashley, accused our other manager Ernie and I of stealing, out of the blue with no facts. I went out of my way to check all the movies in and found ten in the course of two days and she accused me of stealing them when I was just doing what I thought was the best thing I could be doing. I have a couple other situations to write about, but I want Blockbuster to know that these are just a few of the many strange things that went on continuously while at the new location for the only two months I was there. My manager, Ernie taught me to take a photo of my schedule so that the next time my schedule was changed that I would have proof of it and my manager Ashley couldn’t accuse me of not knowing my schedule and this very situation did happen twice. Ashley called me one day at 3:00 and said I was supposed to be there now and I said I checked my schedule on my phone and it said 5:00 she said she didn’t care what my schedule said before and that she changed it and I should be the one to call in every day to check to see if she decides to change it. Another situation was one day I received a phone call from Blockbuster that notified me that I had a video game checked out, one that I had never check out. I asked Earnie about it so he looked up my account and saw that my manager Ashley had check it out to another employee. I don’t see how she could have made this mistake on accident as she would have had to pull up my account and check it out to me rather than this other employee. When Ashley wrote me up for being late one day when she had changed the schedule without notifying me I wanted to show her how I took a photo of my schedule and she wouldn’t even look at it, she was upset that I wouldn’t just take the blame for her constant schedule changing; and as I discussed this with her calmly she accused me of “sassing” her. I was just trying to explain that I hadn’t been on the schedule and would have been happy to work if she had just called me and asked me if I could work that change. I don’t think it is company policy to ask an employee to call in every day and ask if there has been any schedule changes. If my manager creates the schedule and then posts it for everyone to see and then doesn’t notify anyone of it being a rough draft and then changes it without anyone knowing that’s just bad management and by firing me the problem isn’t being fixed it’s getting worse. I would love to be given another position with the Blockbuster Corporation, just not with that Manager. Thank you very much, Victor Alan Yoder Jr.

After YEARS of being a loyal customer, I have closed my account because of the way I was treated by employee Jett. UNAUTHORIZED fees were taken out of my account. I had already walked into the store in person and inquired about any late fees and they said there were not any. Jett explained that an in-store employee is not required to do an thorough investigation into my acount. ?????? He NEVER once apologized but did remind me that when I gave them my bank account number (years ago) in order to open the account, I gave them persmission to access my account at any time. He handled his customer service like a 14 year-old teenager. What a mess. I wasn't upset at the charges. I was upset that after goin there for years, ......... that I was treated like gum on the bottom of his shoe. I facebooked my experience and found out I am the last of my crowd to dump blockbuster. Netflix is 7 dollars a month and you don't have to deal with some adolescent punk give you an attitude. In my group of friends - 14 accounts have been closed in the last month. But I made sure eveyone posted and re-posted my epxerience.................. my kids and neices and nephews alone have a combined 1200 people. Close more stores BLockbuster and I will give you a half-hearted apology like you gave me. This WILL be the demise of Blockbuster. When you treated people like.....ugh....people - you were the best place around. Goodbye to youuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu

I gave a $50.00 Blockbuster gift card as a gift, only to find out that when the recipient tried to use it, he was told that they were no longer honoring the gift cards! Excuse me? WHY DID YOU SELL ME A GIFT CARD WHEN YOU KNEW THEY WOULD BE INACTIVATED? Turns out that Blockbuster was bought out by Direct TV. OK, the RIGHT THING TO DO - DIRECT TV - would be to HONOR the gift cards ALREADY sold! You know what happens? Businesses don't do the RIGHT THING anymore and people just keep lining up anyway to do business with these places and as long as people continue to act like sheep, they'll be treated like sheep. Not me. You're not the only games in town, Blockbuster and Direct TV. I work HARD for my money and you will not treat ME with this level of disrespect after I gave $50.00 of it to you. That's right, GAVE you FIFTY DOLLARS and what I got in return is a friend holding a worthless piece of plastic gift card. Boycott them? Hmmmmm, let me think about that for about half a second. I'm not a sheep and neither is my friend.

When is Blockbuster going to start honoring their gift cards? I got one and within 2 weeks they said they wouldn't take it. Nice that they would take my DVDs and give me a gift card in return, yet now they won't honor the gift card? Good way to screw the public out of money! I'm going to be going to my local Better Business Bureau Tuesday (Monday is a holiday), and report this, as this is an unlawful business practice.