Best Buy Corporate Office & Headquarters

I brought a tosiba tv along with a two year service plan witch stated in the plan 3 visits by the repair guy and the tv would be considered a lemon and they would exchange the tv. im going on to the fith visit and they have every excuse under the sun not to exchange the tv. so could this be considered a breach of contract with best buy? i wish cuit city was still let me tell never had a problem with them. I see alot of negative reviews for best buy here. So whats up best buy? lack of competition results in shit customer service?

VERY POOR CUSTOMER SERVICE!!!!!!! THEY CHARGED MY ACCOUNT 7XS FOR $10.24 FOR PHONE INSURANCE I CANCELLED OVER 4 MONTHS AGO... THEY SAID IT WILL TAKE FOUR DAYS TO RETURN TO MY ACCOUNT AND THEY WILL HAVE A FOLLOW UP REP CALL ME TO SEE IF I HAVE ANY QUESTIONS OR CONCERNS.. LET'S LONG STORY SHORT I NEVER GOT MY MONEY AND NEVER GOT A PHONE CALL!!!!!! BUT THEY TOLD ME IT'S GONNA TAKE 7-10 MORE DAYS BECAUSE THEY ARE BACKED UP IN THAT DEPARTMENT! BEST BUY IS A SCAM!!!! **ZERO STARS**

In 2007 we purchased an LG 25 cu. ft. French door refrigerator, Model LFC25760, from Best Buy. Similar models were sold by Sears under the Kenmore label. 13 months after delivery, the high-intensity interior lights stayed on overnight, producing enough heat to scorch the sockets, make the top and upper shelves of the unit raging hot, and melt the screw housings of the entire light/thermostat unit mounted to the ceiling of the unit. BEST BUY was no help. Because it was barely out of the one-year warranty, LG repaired it; but when the same thing happened again a few months later, they did not even respond to my calls or email. BEST BUY was equally useless. Searching online, I found a number of other people with the same complaint--along with a law firm interested in filing a class action. I immediately signed on and was made the lead complainant. The suit was recently settled, and a notice posted in the Nov 20, 2011 issue of Parade Magazine. Information can be found at mclennansettlement.com or by calling 1-888-773-8394. Even though they deny doing anything wrong, LG will pay for repairs of the light/thermostat unit (about a $500 fix) on several models. Meantime, Best Buy continued to sell these piles of junk. Unfortunately the light malfunction is not the only defect. Interior plastic, such as the drawer runners, began breaking up shortly after purchase. As soon as the light repair is made, I intend to dump it and buy a refrigerator with an expected lifespan of more than a year or two--and not from BEST BUY. Best Buy does NOT stand behind its products and is of no help whatsoever when one is found to have a serious defect. Fortunately, once in awhile, persistence pays off, and the consumer wins in spite of corporate indifference.

we have been waiting today for a queen mattress w box spring w frame n a 55" nlcd tv we purchased from this company on 11-8 delivery was today n payed in full. we recieved a boxspring n frame only very disorganoized company as far as im concerened so far after spending 1,661.91 i guess im cancelling order w our credit card n going back to sams club.n im a repeat buissness owner ,makes no diff i guess. and i have been on phone w a real person since 7am now its 830pm i give up!im just warning you people.

Let me just start by saying how poor the service I received from Best Buy in Burlington MA. I bought a whirlpool front load washer which was on clearance for about 450 dollars. When I first bought it home I loved the washer, however after a month or so it was ripping my clothes. Most of the clothes were new! Geek squad came out to repair it was fine for about another month then started ripping clothes again! Geek squad came out to repair it and said they couldn't so they are going to give me another washer equivalent to it. My husband went to the store to pick one out and they gave him the hardest time. They wanted us to pay extra for the washer or get a cheaper washer in return. After fighting with them about 2 hours they finally decided to give us a washer equivalent to what we had. Yesterday got the new washer and now this one doesn't work!! Called Best buy and they wanted to give us a cheaper one or we would have to wait two weeks for another. We decided to wait the two weeks. I will never buy another product from Best Buy!! They are going to give me 250 dollars for the ripped clothes. Still waiting for that check.

I am SO totally disappointed with the customer service, geek squad AND mostly the warranty I received! I purchased a Toshiba laptop at Best Buy in Cuyahoga Falls, OH a year and a half ago. I purchased the 2 year warranty, which was a total waste of my money. About a week ago my laptop worked in the morning then was totally dead in the afternoon. No power, no picture on screen..NOTHING. I took it back to Best Buy explaining that I've had it for a year and a half, purchased the 2 yr warranty and it wouldn't work at all. The Geek Squad said they had to send it out to be fixed. After a week, they contacted me asking if I wanted my computer stuff backed up. I'm not sure why they called to ask me that since all the paperwork on the repairs said it didn't need to be backed up because it already was. Then about 3 days later they called to tell me that the mother board had to be replaced because a port was bad and that it would cost me $201!! I said I have a 2 yr warranty and was told that this wouldn't be covered by that because it wasn't a manufacturer's defect. I told them I did NOTHING, it just stopped working. They said " it wasn't anything that you did, but since it wasn't a manufacturer's defect it wouldn't be covered." NOW I understand, I guess I just wasn't supposed to use it for the first year and a half and then nothing would have happened!!O M G..although it was nothing that I did, they refused to honor the warranty and insist I pay the $201 to get it fixed and back to me. I will NEVER EVER buy anything from Best Buy again, nor will I EVER pay extra for their warranty!!! This was a VERY expensive lesson learned. I will tell everyone that even thinks about a purchase from Best Buy to definitely go some place else. BEST BUY??? my A$$....worst buy I ever made!!! (and try and get someone to give you an answer or explain WHY something isn't covered under the extended warranty, and you just get a run around. "It's nothing you did, it's just not covered under the warranty" So now I have to pay almost 1/2 of the purchase price BEFORE the added warranty price just to get my computer back. Such BS

THE WORST...HOW CAN YOU BE IN BUSINESS WITH SO MUCH IMCOMPETENCE, UNBELIEVABLE POOR SERVICE. MY DAUGHTER TOOK HER TRUCK TO HAVE WINDOWS TINTED AND ENDED UP WITH A BROKEN DOOR LOCK THAT HAD HER WAITING 5 HOURS AT STORE TO BE FIXED AND TO BE TOLD THAT THEY COULD NOT FIX IT AND THAT IT WOULD HAVE TO GO TO THE DEALER. NEXT DAY TRUCK AT CAR DEALERSHIP AND WAS FIX BUT BEST BUY COULD NOT PAY AND WE HAD TO WAIT FOR CHECK TO COME FROM EAST COAST VIA MAIL...NOT NEXT DAY MAIL, BUT GROUND...THE INSURANCE ADJUSTER DID GET A RENTAL FOR ME SO MY DAUGHTER COULD DRIVE MY VEHICLE AND I HAD TO FIGHT TO GET COVERAGE FOR RENTAL WHICH PAYMENT MAY TAKE UP TO 3 TO 4 DAYS FOR HER TRUCK. SO NOW SHE HAS NOT HAD HER TRUCK FOR GOING ON 7 DAYS DUE TO THE UNPROFESSIONAL SERVICE BEST BUY HAS TO OFFER AND THE INCONVENIENCE OF ARE FAMILY, BUT WE WILL SEE IF THINGS GET BETTER OR WORST WITH BEST BEST..BECAUSE IT ISN`T OVER YET,WISH US LUCK WE WILL NEED IT AND WE SHALL SEE.LOOK FOR ARE FOLLOW UP ON WHAT HAPPENS NEXT..

Purchased a Sony blue ray player and had trouble from the first day. Brought it back after the 30 days and was told they could not return it but would repair it. Sony sent a replacement and I asked about returning it for credit toward a play station and new home theatre receiver. They refused and told me they did all they are supposed to. I will never buy from there again.

Best Buy has had a laptop I was supposed to be getting repaired for 3 months! They have sent it off several times and each time it is returned there is always an issue with it. This is so annoying. I was a valuable customer to Best Buy and feel as though this service is very rude. I will never shop at Best Buy again for anything at all. I AM VERY DISAPPOINTED AND ANGRY.

It is amazing that anyone who has shopped once at BEST BUY would ever go back. I attempted to purchase $1200 in sony camcorder equipment last Spring and waited 20 minutes for one of the sales managers to come back from checking the back room for the camera the computer claimed was in stock. I finally moved a box to the side in the cabinet they had left open when the manager left me. There it was... the Camcorder I wanted! But at this time, I was so upset that I was left standing there, I walked out and told every employee I walked past (including 4 associates standing in a circle laughing) that I would take my business elsewhere. This was the Henrietta location.

I recently had my identity stolen and two very large purchases made at two Best buy stores in two burbs of Orlando, Florida while I live in Mapleton, Oregon. I leanred that the person was able to call in and get my credit limit increased and then go into these two stores and make these purchases without a card or proof of identity. I find it hard to believe that they did not questions these purchases when they saw that my address was in Mapleton, Oregon and not Florida, and why would these purchases be made clear accross the country. I questioned this when I called Best Buy to report the fraud purchases on 10/3/11 and asked why these two stores did not ask for a picture ID since there would not have been a card to use to make these purchases. No reason could be given by the customer service people or the fraud unit why this is the practice. They closed that account and are working on the fraudulent purchases. However, to my shock when I opened my statement last night 11/1/11, A Best Buy in Orlando allowed another large purchase to be made on my closed account the day after the account was closed on 10/3/11. Best Buy needs to fix what is broken. They need to be checking ids. They need to be calling their customers and question purchases when things are unusual. The Manager sof these three stores need to be fired for not training their retail clerks to do a better job protect the store from loss and protecting their customers.

If I could give Best Buy a lower rating than a 1, I would. Dont ever puchase a cell phone from Best buy mobile. The reps there do nothing but lie and sell you on a fake insurance/protection program that you dont need. After having the impression that a Best(worst) Buy employee downloaded a program on my phone if it were to get stolen withing 1 week, I come to find out that they misled my wife and I. After bringing this to the managers attention he offered me $100 off of a $700 phone?!?!!!! Really? I than contacted their consumer relations department for over a month and on the 7th call i was able to speak with a supervisor who than told me that he would email the general manager of the area and get back to me. 1 week later and I havent heard anything. Do they think they can make it better by sending me a $25 gift card? I dont. I have spent more than $25 on advil from all the headaches that this company is giving me and my wife. This company has the 2nd lowest customer service rating out there. I can see why.

I just want to get the home email address for Best Buy I understand they are looking to get into the home energy market I am an A/C contractor in Florida and wondering if I could help in any way

The Beginning of August we purchased a Toshiba Laptop for our son in the Medford Oregon store and along with it the two year extended warranty to cover all repairs! This laptop was purchased for college use where we were taking our son the U of I in Moscow Idaho. Before we purchased the laptop we asked if there was a store in Moscow, ID, the person helping us looked up store locations and said yes there is a store in Moscow, we thought great then yes we will purchase here. Skipping ahead for a moment -- Yes stores come up when doing a Moscow search, however closet one is in Spokane!! WA!! so obviously the person helping us didn't look at actual addresses and locations!!! Back to now in the past week my son's hardrive on his computer took a dump!! He called the Spokane location store no. 362 (I believe), and asked about repairs, they informed him to bring it into the store, could not ship out needed to be brought in person. My son arranged travel by bus from Moscow to Spokane, he then arranged a taxi cab to the store itself from bus station, only to be told there would be a 7 - 10 day wait period!!! He was not told this when first inquired about repairs, he also explained his situation the travel, college, etc...when he first called, and again when he went into the store with laptop. He had warranty papers, he had purchase reciept with him. Back to the warranty, sounded like such a good deal, all parts replaced free of charge, exchange, etc...and of course being a store in Moscow, sounded too good to be true!!! and it was!!! In the store he was then told it would be $150.00 for 24 hr service!!! this is not explained anywhere in the warranty papers!!! To top it all off they would not start the order until he had money in hand!! so he then had to walk to the bank activate his new debit card, walk back to Best Buy, and get order wrote up wasting over a hours time doing so!!! first off did best buy really think my son was just going to leave his laptop and never return for it!!!! they should have been able to at least start the repair while he was off getting money he should never had to get in the first place for the repairs and replacement of hardrive!!! To top it all off he finally had laptop in hand, and barely made it to the bus back to moscow from spokane!!! and he had to finish the updates himself!! wth!!! I even spoke with them in the spokane store from my location, and explained the situation, with the warranty we were told under some circumstances the laptop can be exchanged outright, I would have thought under those circumstances in this instance such scenerio could have been carried out!!! During the repair even the new harddrive was having probs, so in the meantime we are crossing our fingers, and if it happens again Best Buy better just exchange it under the terms of the Lemon Law!!!! all in all we were not happy with Best Buy, the customer service we got, and their business practices!!!

3 weeks ago I went to best buy to get a new cell phone, they didn't have the phone in. Stock, so I had to have the phone shipped to me, when I went to pay with cash the guy helping me said I couldn't so he took my cash and put it on a bestbuy gift card, then gave me my recept and order number etc. A week passed by and no phone so. I go back to bestbuy and , they could not find the order for the phone as if it had never. Existed. Then I said well refund mmy money 259 dollars they said no it was bought with a gift card we have to have corporate issue a gift card back to via U.S mail. Another 2 weeks later no gift card or phone spoke to the gm at the store who was a rude deuch bag ( la mesa, ca) said he could do nothing for me and to wait for my gift card and cash it out when I receive it if I EVER DO! They are crooks do not buy from them!

I have been a very good customer of best buy for years.I have bought many big ticket iteams from them and had several more to buy in the next couple months. After the speacial way I was taken care of yesterday someone else will have all my business from now on. My husband and I decided to buy a tv we saw the day before called ahead to see if they still had the iteam after being told yes we drove 45 min. to go and buy it. When we got there the salesman took a call and sold the tv over the phone to someone else, we had told him we had come to buy it but he sold it out from under us while we waited for him 30 min.

I am so sorry that you do not have the options to give no stars because the service is worse than poor! My husband purchased a dishwasher 6 days ago in San Francisco and set-up the delivery for Friday. The delivery guy called and set up the appointment. He was a no-show. Apparently they dishwasher didn't come in on 2 trucks. I went into the store, bought the floor model and they were to deliver it today. No show again. When speaking with the operation manager, she laughed and made a smart comment. After that, I really not done with them. I'll be calling corporate during regular business hours and let them know exactly how crummy their service and system is. At this point, I've wasted 2 days and now they are telling me I'm going to need to wait another 4 or 5 days FOR A FLOOR DISPLAY!!!!!!!! When they ask if you want a loyalty card run out the door as fast as you can. This is not a good company - do not do business with them.

I purchased a Nook E Reader as well as a protective case for my husband's birthday. The salesperson at the Orange,CT store was not very sure of whcih one was better but did say that both the Kindle and the Nook were the same price. After I purchased both items, the case that was sold to me was the wrong size for the ereader. I was sold a Black/White Nook and a case for a Color Nook. I tried to exchange the item for the correct size. I could not find my receipt and tried to do it with the transaction number only. I explained vigorously, that I only wanted to exchange for the correct size but no one would hear me out and, ultimately told me no one could help me exchange the item. I found the receipt on the 33rd day and my husband returned to do the exchange. Since it was past the 30 days they would also kindly excort him out of the store. Horrible place for electronics and customer service. BBB is my next stop.

I went to buy a computer at Best Buy not once, but twice and got screwed BOTH times. The first time there some bait and switch going on with the display and the ticket price. Long story short, I agreed to purchase the floor model with complimentary 1 year Geek Squad and a discount. As the girl goes to load it, she drops it onto the cart. I heard the loud crash, but didn't say anything at first due to feeling bad for the employee who dropped it. I assumed she was working up the courage to tell me what happened, but no, she kept trying to pack the thing up. Now, at this point, I do walk over and there is some very visible damage to the screen. Still, no one was going to say anything!! They were going to just go ahead and sell it to me. Talk about shafty!!! Needless to say, I walked out of the store empty handed that day, and there is a stressful hour of my life I wasted. 2 days later, I visited a different location. This time I am shown this great deal on an Asus that has been "opened". I buy it cause it sounds like a really good deal, and despite the fact I told them I needed to be able to go home and plug and play, am willing to unistall and install my own virus protection ( cause they jam the units full of their spam and junk to entice you to buy their $99.00 removal service) After not only investing another hour of my time, and a good $15.00 in gas, we discover that this computer was more than just "opened". There were photos of a young man ( teen or so) posing in his underwear!! Also, there was an administrator lock on it, so we couldn't install the virus protection. I nicely called the store and talked with a manager who told me that the computer should have been RESTORED prior to selling it. REALLY? I COULD NOT HAVE GATHERED THAT WITHOUT THE PHONE CALL??? She encourages me to bring it back in, and they would look for something comparable in price and features and swap it out. When I went early the next a.m. I entered the store and asked for a manager. A group of women came over and told me that they had heard about what happened. They then quickly informed me that they didn't have anymore of the laptops I bought, but promptly sent a salesperson over to direct me to the more expensive ( like $200 plus) units. I am out at least 4 hours and $40.00 in gas trying to give these yo-yo's my business. I called and filed a complaint with the corporate office and was told someone would be contacting me. Guess what? No one has ever responded to my valid concerns here. The only agency interested was the cops, because of the pictures of the minor in a state of undress. However, since I had already returned the laptop, there was not more they could do. Hm...makes me wonder if that is why the store manager was so inviting about bringing the unit right back in. Cause it was not to compensate me for all their screw-ups, or to insure I got a computer like I needed. I think it was to cover their own shafty and shady practices!! I will never, ever set foot on a Best Buy!!! I hope they follow in the foot steps of Circuit City and go bankrupt. They dont' give 2 beans about their customers, they simply are looking for good people to fleece out of their money -- and their actions prove it!

I am extremely disappointed in the service/support from Best Buy. I sent in my check for "Black Tie Protection" only to find out checks are shedded and not accepted. Since it was now past the deadline no protection plan available. I also renewed my spyware by phone and was never informed that a new download was needed, resulting in cookies and viruses that needed to be cleaned out at my expense. Your customer support is awful!