Best Buy Corporate Office & Headquarters

I was a customer of Best Buy for a long time. I've literally spent 10s of thousands of dollars in their store on laptops and office setup, software, entertainment items etc. Lately I noticed that there seems to be a lot fewer shoppers in their stores. Now I think I know why. A few days ago I went in to the store I bought my office setup from to buy an enclosure for an external hard drive and a firewire cable. They had what I wanted but they wanted nearly $60 for the enclosure and $32 for the cable! When I told the sales rep that I could buy these things online cheaper he just shrugged his shoulders and said “OK”. So I did. I went home and bought the same two items online from someone else for a grand total of $15.80 which included shipping and a 2yr warrantee on both items. Then I went in to another Best Buy store to buy an iPad for my wife (our second one). The staff acted like they were irritated that I was even in their store bothering them. When I asked for help from some of the sales people that were just standing around near the ipad display (wandering aimlessly) I was passed off to someone else, then someone else and so on. Finally I complained that I was going to go elsewhere and a guy grudgingly helped me get what I wanted out of the cage they keep them in. Then I asked for a screen protector like the one I had previously purchased but I wanted to make sure it had everything in the box that it should (my last one didnt). The salesman said NO. So I demanded to speak to a manager. Finally when I wouldn’t go away, a manager came over to me. I told him that I had purchased the same thing a few weeks earlier and it didnt have what it was suppose to in the box so I had to pay for the parts somewhere else and that I at least wanted to make sure this one had it before I bought it and that since my last purchase was defective he, as a good manager, should just have his people install the screen protector for me. He told me that he would allow me to open the box but he would charge me for the install and that he didn’t really care if I bought it or not. He told me that it didn’t matter to him if I ever came back or not. The only reason I actually bought the items was because we were going out of town and my wife really wanted it for the trip. I called the corporate office and registered a complaint but so far no one seems to really care. Their probably just use to these types of problems. So since I as a customer don’t really seem to matter and the manager told me so, I haven’t been back. I have had several friends ask me where I bought my iPad. They all cringed when I told them Best Buy and weren’t surprised when they heard what happened. Most of them have since bought their own. But because of my experience and my story, they all bought them elsewhere and not one of them are willing to shop at Best Buy for anything. Keep it up Best Buy. Pretty soon, your customers will stop bothering your sales staff all together and you can do what Circuit City did! Whats a few more people in the unemployment system?

I am disgusted with Best Buy, corporate hq, managers, and their customer relations. After 20 annoying, embarassing minutes with a line of people behind me, I was told I could not use my US Government-issued passport as an i.d. to pay with a check. This is besides the fact that I have spent well over $5000 at this Cambridge, MA store. This situation has caused me a great amount of problems, as I was on my way to an international flight. The chain of command seemed to be staffed with extremely ignorant people.

I PURCHASED AN AIR CONDITIONER ONLINE ON 26 JUNE 2010. BEFORE I PUSHED THE PLACE ORDER BUTTON, I READ ALL THE PERTINENT INFORMATION. THIS WAS CONSIDERED A SPECIAL ORDER. SPECIAL ORDERS ARE DELIVERED AND INSTALLED BY BEST BUY AND SOMEONE FROM BEST BUY WOULD CALL ME IN A FEW DAYS AFTER I PLACED MY ORDER TO SETUP THE APPOINTMENT. BEING IT WAS AN INVESTMENT AND EXPENSIVE ITEM, I CHOSE TO PURCHASE THE 4 YEAR WARRANTY FOR $55-59.00. THE FIRST INKLING I HAD A PROBLEM WHEN THE EMAIL SAID IT WAS SENDING THE UNIT TO ME- NOT BEST BUY. I CALLED BEST BUY. MORE RED ALERTS STARTED GOING OFF AS IT TOOK ME MANY TRYS AND TRANSFER BEFORE I WAS GIVEN TO THE CORRECT DEPTARTMENT. THE AIR CONDITIONER WA DELIVERED TO FIRST WEEK OF JUNE. IT TOOK ME TWO OR THREE MORE PHONE CALLS IN TWO-THREE DAY PERIOD AFTER IT WAS DELIVERED TO SETUP INSTALLATION. BOY, WAS I SHOCKED AT THE INSTALLATION FEE THAT FROM WHAT I READ WAS INCLUDED. WHEN IT FINALLY GOT INSTALLED, IT WAS DEFECTIVE. THE INSTALLER TOOK IT OUT OF THE WINDOW AND JUST LEFT IT ON THE FLOOR- DID NOT REBOX IT OR ANYTHING. THIS TIME, IT TOOK ME MANY MANY DAYS, LOTS OF CALL AND MUCH FRUSTRATION BEFORE I FINALLY SPOKE WITH A BEST BUY EMPLOYEE THAT CARED ABOUT THE CUSTOMERS AND NOT ONLY GAVE ME THE CORRECT INFORMATION, SETUP A NEW DELIVERY OF A NEW UNIT AND SETUP RETREVAIL OF THE DEFECTIVE ONE. I ALSO CONTACTED THE BILLING DEPT AS THEY HAD ALREADY BILLED ME FOR THE DEFECTIVE ONE. I EXPLAINED WHAT HAPPENED. DID NOT MATTER. THEY STILL CHARGED ME FOR THE DEFECTIVE UNIT. AND NOW, THERE IS A LATE CHARGE. I AM SO FED UP WITH BEST BUY, I TOLD THEM TO COME GET THE NEW UNIT THAT WORKS AND IS INSTALLED. I HAVE HAD ENOUGH TO LAST 10 LIFE TIMES. THEY SENT ONE PERSON TO PICK IT UP. THEY KNEW IT WAS INSTALLED WHEN THEY SENT HIM. IT IS STILL IN MY WINDOW. TODAY, 30 AUG 2010, I GOT A CALL FROM BEST BUY PICKUPS AND THEY TOLD ME I HAVE TO CONTACT BEST BUY INSTALL AGAIN

I have never been treated so poorly as I was at the Taunton Mass Best Buy. If you are looking for a store where you are told one thing by two store managers and then not given what you were offered.....that is the place. To be disrespected by the general manager and given no regards to that fact that I am disabled and in agony for a one and a half hour to a store to purchase a tv is unheard of. He came over and asked the two managers what was going on and asked why he was called out and then turns to me to rudley inform me that he is the gm and he makes the decisions. He made himself and his staff look as though they did not know what was going on and apparently as the gm he did not know how to instruct his staff. He was unprofessional and rude to say the least. The general manager found humor in the fact that we were still in the store an hour and a half later standing within hearing distance and never resolving our issue. He spoke of us to two of his sales associates within hearing distance and we observed all three of them looking over and laughing. I'm sorry if we did not find anything funny! How can we expect staff in that store to respect customers when you have the general manager acting in this manner.

Evidentally Best Buy customers rate extremely low. I still have not heard from Best Buy regarding my probloem. Does it even concern you? Are your customers thought of so little? What a shame.....

I have never gotten such customer NO service from Best Buy as I have since I bought this latest computer the first part of July. There is NO chain of command there to actulally resolve a problem. That is sad. I have been through Hell trying to get this matter resolved, but have only gotten the run around from the Geek Squad the store manager, and the 800 customer service number, that by the way was a 34 minute conversation on my cell phone, and was going to be called back then next day, according to Tia, and I still haven't heard a single word from anyone assoicated with Best Buy. I have always had such trust in Best Buy, the products and most imprortant, "customer service". Well, I have been proven wrong by you. Don't know about you, but in my businesses, it takes all of the everyday people to keep me in business. So in return, I acknowledge them in any way that I can to let them know that I do appreciate them and take care of any issues that may arise. Obviously, my customers mean much more to me than yours ever will to you. Poor business equals No business........

I have been a customer of Best Buy for as long as I can remember. I upgraded my Cell Phone (Sprint) to the new EVO about 45 days ago and was offered the Black Tie Protection plan. What sold me was Best Buys past performance and repair reputation. Murphy's Law, I dropped my phone and cracked the screen within a short time and took the phone to Best Buy for repair under the terms of the plan on 7/26/10. A few days later, I noticed on the repair ticket, it said 8/25/10 for completion date. There is no way I can wait 30 days for a cell phone repair. They offered me a loaner but quickly recanted as they do not carry Sprint at this particular store due to contractual agreements with T-Mobile. They suggested the phone be returned and I take it to another Best Buy that carries Sprint so I can get a loaner. As of 8/5/10 neither the repair facility or store has received the phone back from UPS. Best Buy contacted UPS and claim its lost... but now Best Buy says until they get the phone reimbursed by UPS I can not get a new one. How is this my fault as the customer? I gave the phone to Best Buy for repair and Best Buy shipped it. Meanwhile I am without a phone, which I use as my home phone too. I hope I dont have the need to call 911 or any other emergency. If any one reads this DONT BUY THE BLACK TIE PLAN FOR CELL PHONES...

Best Buy was willing to swap my computor (I began having problems less than 30 day's after I bought it, but over the 14 day store return policy, and I didn't buy a warrenty because I didn't think I needed one for at least a year) straight accross for a show room model (ie. used). I wanted to swap for another brand and the same price in light of the thousands of unsatisfied Dell computor users and class action law suit's for inferior parts, a poor quality product, and poor customer service.

About 3-4 months ago I purchases a dishwasher (I have purchased a host of stuff from Best But over the years) from Best Buy, It has been down for almost a month!. My real complaint is a with a manager by the name of Yolanda I have her employee number at home, I was never treated with so little respect or empathy for the customer. I had recieved an e-mail fro the Geek Squad with a appointment date, No body bothered to call me and let me know it had been rescheduled again! I toke off wotk to be at home. I was promised a call from a manager in 4 hours of my original complaint, No body called back for almost 24 hours (Yolanda) This whole situation has truley been a dissapointment. I asked Yolanda for her Managers name and was told there was no one else I could speak with. She said she was the ultimate boss, which I find hard to belief. PLEASE HELP. or come and do my dishes!