Best Buy Corporate Office & Headquarters

Dear Best Buy, you have had my Mac for 5 weeks and first you claimed we poured a soda into it so you wouldn't have to honor the warranty I bought. Of course it was sitting under a shelf in my house so that would be Impossible Then you said you sent it to Apple but you didn't. Now you say UPS dropped it but won't give us any papers to prove it. And you are refusing to replace it. You are the worst!!

Horrible Costumer Service, no one was polite to me i've bought so much stuff from best buy and its ridiculous how i cant even make an exchange for a more expense item. i will not be buying anything every again, and will be informing family and friends of this horrible costumer service. VERY DISAPPOINTED

They really need to be more careful with customers equipment!! I took my Mac laptop to the geek squad because my power adapter stopped working and they absolutely scratched it!! It makes me really disappointed because i tried taking care of it much, since I mean they are pretty costly, and they end up scratching it! I talked to the manager and complained to him what had happened and he said he couldn't do anything about it!? I repeat they need to be more careful with equipment that is not theirs!!

When I have been buying all the new music and DVD releases every Tuesday for the past 3 years they were always located in New Releases. For the past 3 weeks none of the new releases have been in that section. I have to hunt around for them and for all the new music Best Buy no longer thinks is important and does not choose to have as inventory, I order from Amazon. When I pointed this out the store manager promptly brushed me off to an associate. Good going! Way to take care of a problem! Thats why your new release section has stuff sitting in it from 4 months ago and about 50% of the new releases never make it to that section. Good marketing plan! Im glad to hear you dont trust your staff to actually stock that section as its an outside company that does it and you have no control over them? They do such an outstanding job, and thats why there are empty shelves in about a third of that section. I will take my 50+ dollars I spend weekly there and transfer my shopping to Amazon from now on as I have to shop there routinely anyway because Best Buy cant carry all that music in their store. Oh and that means my DVD sales, X Box, Stereo, TV and Speakers I purchased have been transferred to Amazon accounts as well! I hope you go broke!!! Sincerely ticked off at management in Fort Worth. Specifically Bryant Irvin if anyone even cares LOL!

Hi, today I went to the store 3675 Pacific Coast Hwy Torrance, CA 90505 and I had a bad experience. I usually go there to make my electronic purchases but today I was very disappointed at the people working there, first of all it took me like 20 minutes to get help from a sales associate to help me get a price of an item that was an open box, there was employees walking around the store no offering any help and when you approach to ask them they just said I'm helping another customer and we will be right back to help and they never came back. Finally this sales person came and help giving me the price of the product and when I ask him to run a gift card that I have he went and start helping another customer when he was not done with me, so that is something that I don't appreciate it at all. Since this item was an open box I request to open it since I don't want surprises when I get to my house and find out is missing parts or scratch, so they took like 10 minutes in order to get an approval to open the already open box item, after they open the box and make sure the product was in good cosmetic condition i decided to go ahead and buy it, so they gave me my receipt and gave me the big box and they don't even seal it back or offer any help to carry it after I spent over $1,000..I have to walk carrying the heavy box all the way to the front I ask for some tape and a cart and the guy in the door said, sorry I don't have any tape just go back where you got it and ask them to tape it back, I told the guy that is not my job, it's your job and he got mad and I told him, I need your help, he didn't say anything so after dealing with this situation I just said you know I don't like how they treat customers over here, I just preffer go somewhere else and buy it, so I went to customer service and returned it. I don't feel going back to you store after been a customer for 8 years. I just want to share this so you guys don't loose any more customers for having people that they don't like to work and before hiring them they should hire people that they really need the job. Sincerely,

I purchased a Samsung laptop at the Best Buy in Deptford, NJ on July 30, 2011. On August 5th I went to use the computer and it had a strange looking screen. I took it back to the store to see what was wrong with the comouter. Iwas told the screen was cracked. this compouter has been sitting on a desk since it's purchase there was absolutely no trauma at all to this computer. I asked what could be don. I was told by Brian Nothstein, that it was nothing they could do to assist, since I hadn't purchased the geek squad plan. This laptop cost 1390.00, I had it for less than a week. The customer service here sucks. The day I purchased the laptop the person that sold it to me, explained that I had 14 to purchase whatever it is the damn geek squad does for you. BRIAN NOTHSTEIN was a real asshole. It is up to the "Deputy of Counter Intelligence" descretion of whether or not to properly assist you. DO NOT buy anything from Best Buy. You are not allowed to return anything and ALL of their service plans are BOGUS. They have been trained NOT to HONOR any plans or accept anyreturns unless thay can restock them, at a charge to you. Stay away from BEST BUY and BRIAN NOTHSTEIN go to hell. You have no personality and NO customer service skills.

Good luck getting someone on the phone at these stores

I purchased my new HP computer in April, 2011, from Bust Buy in Apple Valley, MN. This was suppose to be the latest,and, greatest computer for home use...If it is so great, and have the latest technology, please tell me why no one bothered to tell me that it did not have internal speakers? I made several trips to different BustBuy stores to try and find out why my computer had no sound...no one knew. They were as baffeled as me. So, I called HP. Their representative at least tried to help, and after 4 hours on the phone, and trying every troubleshooting program she had, it was then that she told me that I had a sound card and needed to buy external speakers...At least she gave me an answer. I returned to BB and purchased a set of external speakers. Guess what? Still no sound, so I boxed up the unit and brought it back to BB so that the GEEK Squad could figure it out..Well, that is a joke and a half. Yes, the young man did try to determine what was going on with my unit...he could not. I think it is impossible for the GEEK Squad to diagnose a problem on the spot. They absolutely have to keep your unit for 24 hours so it can be hooked up to their internal diagnostic equipment, and see what is going on. They promise to call you within 24 hours to give you their results...Then they do not call. I waited over 36 hours before calling, only to be told that the GS was too busy with customers to speak with me. I left name, number, they promised to pass it on to the GS....guess that didn't happen, so I called the next day..my unit was badly infected with viruses, worms, trojans...well, Kapersky, how did you let that happen so quickly? Then I had to make a choice: 1. Let them clean it for $200, or 2. buy a 2-year protection plan, plus a free year of Kapersky, and cover 3 computers on an unlimited basis for the grand price of $200. What choice did I have? I bought the 2 yr program, over the phone. I had the young lady go over all the details of what I had just agreed to buy. When she got to the free year of Kapersky Anti-virus protection, I told her that I had it on all 3 of my computers, and it was good for 2 years. So, was I going to be able to keep the new program and install it when my 2 yr protection was up...She told me that I could add it on at the end of my 2 yr protection. Imagine my surprise when I went in to pick up my computer and was told that my free 1yr of Kapersky Anti-virus had been installed on my computer. How was that possible, I asked? The clerk looked at me as though I were speaking Vulcan. I went over what I had been told when I purchased the protection plan. Her words to me, "Well, that's not how it works, the anti-virus is activated at purchase, and there is nothing that can be done about it." She told me that I could give it to someone else, install it on another computer, or throw it away. Needless to say, this will be my last purchase at BB. I will take advantage of my 2 year protection plan, and they can bet on having to see my smiling face on a regular basis. I think with 3 computers, I will be having many, many problems. I will be expecting to get a print out of everything that they do each time one of my units is taken in for a check-up. Remember, I have 2 years of unlimited service on 3 computers. Do you think BB will be tired of seeing me by the end of the 2 years? Do I care? They stink when it comes to taking care of their customers. If any of the people I dealt with were working for me....they would have been told, "Here's your hat, What's your hurry, and Don't let the door hit you in the butt as you leave my store."

as many of you, i have shopped at Best Buy for years, spends thousands of dollars there on stereo equipment, home entertainment system and computers, but as of 6/25/11 i bout a new samsung infuse 4g cell phone, and i purchases the best buy warrenty thinking yea i better get this just in case, so i got upsold a $10 dollar a month insurance, well i dropped it as some people do and it shattered the screen i took the phone in for service on 7/1/11 not even a week of having the phone, after being told id have my same phone back in 2 to 3 weeks i sit here after many calls and complaints with best buy of TYLER, Tx store and mangers it is 8/2/11 and still now i wait for a junkout to be approved so i can get a new phone says it would take 24 hours and its been 26 hours BEST BUY is a POS in customer service i will never buy a phone or anything else from them again and plan to keep as many people as i can from shopping there as well..

I WOULD GIVE BEST BUY A ZERO STAR RATING IF THERE WAS ONE I PURCHASED THE PHONE INSURANCE AND WHAT THE BEST BUY SALES ASSOCIATE TOLD ME IS NOT WHAT THE REAL POLICY IS.EVEN ON THE REAL POLICY IT DOES NOT STATE EXACTLY WHAT THEY SHOULD WE SHOULD ALL SUE BEST BUY IN REGARDS TO SELLING CUSTOMERSTHIS INSURANCE AND HAVING THE MONEY TAKEN OUT OF OUR ACCOUNTS EACH MONTH.MAYBETHEN BEST BUY WOULD REALIZE THERE IS AN ISSUE BIGGER THAN WHAT THEY THINK. BECAUSE NO MATTER WHAT NUMBER YOU CALL AND WHO YOU SPEAK TO NO ONE CAN SATISFY A CUSTOMER,SO NOW I AM WITHOUT A PHONE FOR THIRTY DAYS OR MORE STILL PAYING MY CURRENT PHONE PLAN AND HAVE NO PHONE TO USE. THEY WANT ME TO PUT 150 DEPOSIT FOR LOANER PHONE FUCK THAT WHY I AM PAYING INSURANCE FOR THEN. YOU ONLY GIVE YOUR CUSTOMERS A CHEAP LOANER PHONE ANYWAY.MR.DUNN SHOULD BE ASHAMED OF HIS EMPLOYESS WHO ARE UNDER HIM NOT DOING A DAMN THING FOR THE CUSTOMERS. WELL AFTER ALL WHAT THE HELL DOES HE CARE HE GETTING PAID BIG BUCKS,SCREW THE CUSTOMERS.WHATEVER HAPPENED TO CUSTOMERS ALWAYS RIGHT.BEST BUY IN BRICK NJ EMLOYEES ARE NO HELP, NOT NICE AND BUNCH OF YOUNG TEENS RUNNING THAT STORE BRENDEN AND JAIME FAKE MANAGERS YOU SHOULD BE FIRED AUTOMATICALLY FOR DOING NOTHING OR HELPING A CUSTOMER OUT AS WELL AS ALOT ALOT OF OTHERS.I WILL NEVER SHOP AT BEST BUY OR PURCHASE ANYTHING FROM THERE ANYMORE PC RICHARDS SHOULD PUT YOU OUT OF BUISSNESS BUT DON'T WORRY YOU'LL DO THAT ON YOUR OWN SOON ENOUGH.ALL CUSTOMERS WHO PURCHASED THE CELL PHONE INSURANCE SHOULD SUE BEST BUY. ANYONE ELSE AGREE.

They need to add (o stars) for below poor rating! We like most everyone above have bought the so called service plan for a smart phone. Was told it would take 2 weeks to repair or junk out and its been over a month and still no phone. Customer service at best buy is a joke, they have none! I have called weekly and always get we will call you back and never once have they. So now im on hold- ha ha with corporate while he atemps to get a answer for me. I personally will NEVER purchase any thing from best buy and I will spread the word all around my small town!!!!

THIS IS THE WORST PLACE IN HISTORY TO BUY ANYTHING WHEN SOMETHING BREAKS AND DO NOT BUY ANY BLACK TIE POLICY BECAUSE IF YOU READ THE FINE PRINT THAT THEY DO NOT TELL YOU ABOUT THEY HAVE TO SEND THE PRODUCT BACK 4 TIMES BEFORE THEY REPLACE IT AT 30 DAYS A POP....SO 4 MONTHS TIL YOU GET ANYTHING AND STILL YOU GET NOTHING. MY SONS PHONE BROKE IN OCTOBER STILL NO PHONE.....CALLED CORPORATE OFFICE WITH A PROMISE OF A CALL BACK THE NEXT DAY WITH A SOLUTION...........NO CALL BACK AND OF COURSE CAN NOT GET TO THE SAME PERSON AND....CAMILLE I KNOW YOURE OUT THERE.......SO I HAVE BEEN TELLING EVERYONE NOT TO SHOP AT BEST BUY AND IF YOU DO DO NOT GET THE RIP OFF BLACK TIE POLICY AND WASTE YOUR MONEY.........

Best Buy is really a poor place to do business. They add interest charges and back date them from the date of your purchase if you dont have them payeed off by when the promotion date ends. THIS IS A RIP OFF Company.

Concord NH store keeps no records of orders and asked if I was sure I ordered and paid their store as NO one admitted to taking all my personal info, cred info or my order. This store is the worst of any and the last time I ever deal with that company.

It is really said that we will no longer support BestBuy as a company I have been a long time customer and know every time we had a problem we have been told missed information and get shatfted. So from know on I will never purchase from BestBut again I will go directly to the source as we just purchased a new laptop and it wasn't from best buy . They will loose from me 4-5 thousand in sales and I will tell not 10 people but 100 not to patarnize best buy. With the type of serice that is provided know in this day and age it needs to improve but since they believe they are the only one the aroganze of this will be their down fall. Good buy Best buy see you closing before long with your poor customer service

I bought a HP touch computer on July the 3rd on July 20 the computer crash and was told I could not get a refund and I had all doucments when I bought the computer for 745.00 was told that it had a 1 year warrenty but was not told that best buy would not give you a refund unless you return it back in 15 days and my computer crash 17 days later had to get another computer which I did not trust but had no choice. I told rep that they could send my computer back to get a refund she said that was not how it works they send the computer back to hp and they repair the computer and send back to best buy and resale it so do you get a new computer or do you get a repair computer? Who knows! So the next time you consider buying a best buy computer know that if your computer crashes due to bad hardware hope it does it in 15 days!

I called the Stone Park Store on Beltway 8 in E Houston, My husband had been in their yesterday making an exchange. He has misplaced his driver's license. I called three times all three times immediately the recording came on stating that all associates were helping other customers and there were two customers ahead of me. The first time I waited 15 minutes, the second time maybe 5 minutes. The last time was at 8:55 before closing at 9:00. I think it is apparent that someone needs to be answering the phone at least in case of an emergency. The time it would have taken to tell us if my husband's license was there would have been brief. The stress involved in waiting, hoping someone would answer could have totally been avoided and I would not be writing this to you.

DO NOT SHOP AT BEST BUY, IF YOU DO YOU WILL BE VERY SORRY!!! PRODUCTS SUCK AND THEY WORST COUSTMER SERVICE EVER!!!!!!!!!! If you do buy at Best Buy....MAKE SURE YOU GET A WARRENTY....YOU WILL NEED IT!!!!!!! I WILL JUMP FOR JOY THE DAY BEST BUY HAS TO CLOSE IT'S DOORS FOR GOOD!

Best Buy strikes again....I would think that in this economy a big corporation like Best Buy would be more focused on Customer Service>>> Obviously NOT! They treat their customers like shit...excuse the language but I am terribly upset with the treatment I have received on 2 separate occassions....they are unprofessional, managed to break my new vette's hood release and denied liability! Needless to say my hood release is Still Broken, I will Never buy a damn thing from them again,,,,not even if they gave me a gift card to buy it with their money! This store sucks and the customer service is horrible , quite possibly the Worst I have ever seen in my 39 years on this earth! Am also telling everyone I know about this incident, even running an ad in my local newspaper about the disrespectful and rude treatment they displayed towards me, and I have spent 1000's of dollars at this store and they just lost a good customer who actually has money to spend on luxury items...I guess I will be going to H H Gregg from now on.....and suggest that everyone else do the same

Went to get hired by Best Buy, 1st thing they do on their electronic app is make it so you HAVE to put your date of birth, ask if you've been on food stamps, want your Social Security # (this is ALL before ever even having an interview) want to know if you have had other various government assistance. (This is all not only wrong, but I beleive illegal to ask).I will further investigate it. I was then brought in for 2 interviews. The GM was supposedly impressed by me, told me their might be an opening for me at a closer store, I said "great, but if not would you hire me here"? He said "yes, but there is probably a higher position with better $ for you at the other store". Well, after having to re-fill out their 50 question psych test, and app. again I was not getting my calls returned. Tried to contact the GM who said I had a job their and he to would not return my calls. What is wrong with these ppl. IMO I will NOT shop @ best buy ever again, these ppl are a bunch of flakes.