Best Buy Corporate Office & Headquarters

I will never shop at a bestbuy again.. I have had the worst experience with a ps3 that doesn't work yet bestbuy wants to say that I can not get it fixed because I did not purchase a protection plan and that I can not return it because it is past the 14 days. I am trying to figure out how I spent 250 on a ps3 and no one at bestbuy can help me. I have called customer service repeatedly and they tell me to go to the store, go to the store and they tell me to send it back online where I ordered it. I have had to go out and buy a new ps3 and will tell everyone not to shop here. I work for Verizon and know the value of customer service and the value of a good consumer relationship so with that being said I hope people will start going elsewhere to purchase products. Just because I went out and purchased another ps3 bestbuy is not off the hook!!!!!!!!

To Mr. Brian Dunn CEO og Best Buy, I was not surprised to see over 20 pages of complaints,I would say that you guys have the worlds worst service but that still wouldn't say how I or many of the people I know feel about your company. It really says a lot about you and none of its good. So sad for you. I will cherish the day you go out of business, and with many other stores treating people with honesty, fairness and respect it shouldn't be long. BEST BUY IS A SCAM!!!!

Ordered an APC - J Type 1500 VA Batery Backup System for $99 on Cyber Monday. Received an email that the backordered item was no longer available and I would not receive my order even though my credit card was charged twice. Went to the Best Buy website today and noticed the item was availabe in stock in a few stores in another state. Called the online help and talked with a CSR who would reorder the item for $175, $50 off current price. I said "I want the original price I paid before my order was cancelled due to a mistake about being out of stock." CSR said "We can't price-match Cyber Monday deals." I said "I'm not asking you to pricematch CyberMonday deals, I'm asking you to fulfill the original purchase at the agreed upon price." Will be calling back.

BEST BUY ... Is a pillar of the community. I won a TV in a raffle (a best buy purchase by the charity selling the raffle tickets). On the day that I received this news, I also learned that my cousin's home burned in a devastating fire. They lost everything including their little rescued animals.. He is a veteran and policeman. I appealed to Best Buy to transfer this item to his hometown for pick up. The Best Buy staff are working hard to make this happen DURING THE BUSY HOLIDAY SEASON! HATS OFF to a great staff and their teamwork!! We are forever grateful for this team for embracing the Christmas spirit of giving. THANK YOU!!!

PLACED AN ORDER ONLINE FOR XMAS GIFTS. SOME ITEMS WERE AVAILABLE @ STORE. GREAT! REST OF ITEMS SHIPPED EXCEPT 1. I WENT ONLINE YESTERDAY TO CHECK THE STATUS & IT WAS STILL ON BACKORDER, DUE TO DELIVER 12/29-1/09/12. CHECKED TONIGHT AND ITS BEEN CANCELLED. HERE'S THE DEAL...IT WAS THE STING CD/DVD, PRICED @ $37.99.NOW, ITS BEEN CANCELLED BY???(CAN'T GET AN ANSWER AFTER 4 HOURS ON HOLD AND SEVERAL DISRESPECTFUL REPS LATER). TONIGHT THE CD/DVD IS BACK ONLINE FOR $119.99 (ON SALE). IS THIS A SCAM? MAYBE AN INVESTIGATION INTO THEIR BEST BUSINESS PRACTICES IS IN ORDER!!KRCG TV NEWS IS MY NEXT PHONE CALL TOMORROW!

I placed an order for a laptop computer on their website on Nov 28th with a delivery date of 12-6-11. On the 6th I received an email stating it was on back order. Now on the 14th I received an email saying the item is no longer available but they are offering a replacement just call this number.1-888-237-8289 and I order the replacement laptop. I started calling at 8:20 pm was placed on hold with a wait time of 15 min. then a person came on the line after 20 min and said I was transferred to the wrong department and transferred again with another 20 min wait time. then there were a couple of clicks and a automated voice said your call can not be answered at this time call back later and then disconnected me. I called back and the person placed me on hold again for another 20 min hold! When the person came on lthe phone he said that he would have to cancel the first order and I might not get the money back for 30 days and I would have to give them more money. After waiting another 3o min for a supervisor PayPal reversed the money into my account and I was able to finally pay again. The worst customer service I have ever encountered!

To Mr. Brian Dunn CEO og Best Buy, I placed an online order on 11/26 it is now 12/13 and still have not received a shipping notification email. The last email I received was on 12/1 saying that they were putting the final touches on my order. What does that mean? That was 12 days ago. It was only one item. I hope the folks at Best Buy realize that H H Gregg has recently opened a store not far from me. It has been 9 years since I have bought anything from Best Buy due to an experience when my wife was 7 months preagnent and she decided to surprise me one Saturday by purchasing me a 27" T.V. for my study. 9 years ago Ttelevisions had tubes. Imagine how heavy and bulky a 27" television was. After paying for the t.v. some guy brings it to the front on a cart and says 'here ya go". Nobody from the store would take it to her truck and load it for her even when she explained her pregnancy. The truck was right out front in their parking lot? It was dark and cold outside and she had to stand by the truck with my 6 year old son until a man drove into the parking lot parked and she asked him for help. I swore I would never spend another dime at Best Buy but as time passed I figured this was a long time ago why not give them another shot? Well, kick me once shame on you, kick me twice shame on me. Never again will I do business with this incompetant company. H H Gregg will get all my business. Well Mr. Brian Dunn CEO at Best Buy, I sure hope all your kids gifts show up for Christmas. We wouldn't want you to be inconvenienced.

30 days on a return policy is just ridiculous. I won an item from work that was purchased in Oct of this year and since i won the item in Dec it is unable to be returned. I was just asking for a gift card for the amount of the item because i planned on doing some Xmas shopping with it at the store. Now i am stuck with this item that i don't need or want. I will never do business with best buy again

I finally received my HTC Thunderbolt in the mail, tried to activate it and ran into yet another problem which involved more of my time and minutes to call Best Buy to rectify. After being hung up on twice and a 20 minute phone call, it turns out Best Buy sent me a phone with an outdated SIM card. Now I have to take more of my time to stop by a Verizon store to get the issue fixed. I spent nearly 100 cell phone minutes to get this order rectified and it still was not right even though Best Buy knew there was an activation problem before the phone was eventually sent out to me. I received another order the other day and opened the box to find that the wrong item(s) were sent to me. I ordered a windshield phone holder for the HTC Thunderbolt and received two battery packs for a Nintendo DS. I have sent an email to the distributer with no response. I also spent countless minutes to get a TV I ordered and nobody tried to locate one for me in any of the stores in the United States as stated in the email sent to me from Best Buy. I was again hung up on numerous times and told to call local stores myself to try and find one. This has been absolutely the worst online buying experience of my life and will never do it again with Best Buy.

AM VERY UPSET ABOUT BEST BUY'S WARRANTY PROCESSS BECAUSE I HAVE PURCHASED SEVERAL EXPENSIVE ITEMS OVER THE YEARS FROM BEST BUY AND ALONG WITH EACH OF MY PURCHASES I ALWAY BOUGHT A PROTECTION PLAN. EVERYTIME I BOUGHT A PROTECTION PLAN THE SALESPERSON THAT SOLD ME THE PLAN ALWAYS INFORMED ME THAT I HAVE A GUARANTEE THAT IF I HAVE PROBLEMS WITH ANY OF MY ITEMS I AND BEST BUY IS UNABLE TO FIX THAT PARTICULAR ITEM I CAN GET A NEW ONE OR ANOTHER ITEM OF THAT SAME SIMILAR VALUE. WELL MY SON'S PSP HAD A PROBLEM SO I RECENTLY TAKEN TO THE GEEK SQUAD TO GET FIX AND THE PERSON HELPING ME TOLD ME I CAN'T GET A NEW BUT THEY WILL SEND IT BACK TO THE MANUFACTURE AND THEY WILL GIVE ME A REFURBISH ONE BACK. I PAID 279.99 PLUS 59.99 FOR THE WARRANTY AND I FEEL SOMEONE SHOULD HAVE TOLD ME THAT BEFORE I PURCHASED THE PROTECTION PLAN. NOW I HAVE MADE A DECISION NOT TO BE A BEST BUY CUSTOMER ANYMORE UNIT YOU GUY TEACH YOUR SALES PEOPLE TO INFORM EACH CUSTOMER ALL THE DETAILS ABOUT THOSE PROTECTION PLAN BEFORE THEY PURCHASE THEM. UNLESS YOU HAVE TWO PLANS ONE PLAN CAN GIVE THE CUSTOMER A REFURBISH AND THE OTHER PLAN CAN GIVE THE CUSTOMER A NEW PRODUCT IN RETURN OF THE BROKEN ONE.THANKS YOUR FORMER CUSTOMER TARA STEWART

I purchased a Canon Eos DSLR bundle that included the camera, camera bag, zoom lens and a SD Card. I received two shipping tracking numbers, one for the bag and one for everything else. I never received the camera but I have received everything else on the 23rd of November. I called there customer no service line and the first time the CSR stated she can reorder it for me but I won't receive it until well after Christmas. I called again and this time the CSR stated she will put in a claim and have her Supervisor call me within 24 hours. I never received a call from her Supervisor and it has been 48 hours now. I called again today and this time Doug the CSR stated he can't do anything for me accept put in a claim to the lost shipping dept but they do not have a direct number I can call them at and then, Mr. Doug hung up on me. This has been a horrible experience and I will never ever purchase from BestBuy.com.

BBY01-426982020643: I ordered a Microwave Oven 11/11/2011 to be delivered November 30th. After waiting over three weeks the oven never arrived on the promised delivery date. I contacted Customer Service three times and spent over two hours on the phone in an effort to determine what happened. Nobody could explain why it was not timely delivered or why I wasn't notified of same. I was promised on two separate occasions that a supervisor would contact me within three hours. I am still waiting. This is the most deplorable customer service I have ever experienced. It's bad enough that Best Buy failed to meet its promised delivery obligation, but to refuse to return phone calls and hang up on a customer simply adds insult to injury.

I purchased a 55'' Samsung TV from Best buy over the weekend, by Monday we were having issues with the sound and contacted BB/Geek Squad, as we had purchased the extended warrenty. Just let me say that this is the poorest customer service I have ever dealt with. I called Tuesday night and spoke with no less than 5 people to finally get to someone that scheduled me for service today between 8am and noon. I thought it was a little excessive to speak with that many people to get to schedule service, but whatever. Well today no one ever showed up. I called back and spent 72 min on the phone, talked to no less that 11 different people, before I could get to a scheduling person, and now have been scheduled for Friday 8am - noon for service. I dont really know what to say other that this is the worst customer service department I have ever talked to, nice people for the most part, just not able to get anything done for you. Good Luck.

I bought from bestbuy online, a MacPro Laptop, a toshiba laptop, many accessories, and 46 inches tv. Then best buy offer the same MacPro Laptop on some of thier patner site that is linked to best buy for $250 less. I went to my store where I suppose to pick the item (valley stream, NY). And the general manager shawn said he cannot do anything until i returned the purchase I made to adjust the price after i waited in the line for 40 Minutes. Then i retruend and He was still not able to give me the sale price adjustment and now he cannot give me the original sales prices that I paid rather asked me to pay the current price that is about $200 more than what I pay originally.

How can a store have manegemnt that reacts to issues as if they were children? i had caught my husband get a kiss from a maneger and as much as i wanted to throw her threw a window i was mature about it and asked if their was relations between her and MY husband she said no i have a boyfriend of 5yrs i said then u know how it would teer you apart expetialy if you were married and had kids. she said yes id never. 2 days later i get baned from every best buy for life from corprate and no one seams to be telling me on the grounds of why other then that conversation we had that day clearly no mangment in their right minds would do such a thing over something so small (expetialy were she and my husband were in the wrong) so their had to be some info added in their and no one seam to tell me what that may be after thet id never shop their anywho but the fact iv got a mark on my perfect legal record over NOTHING is realy offencive and makes me very angree considering it was the employee and my husband that had done wrong not me!

My first visit to B.B. stores was a disaster, everything when fine while i was on line shopping, order # BBY01-430885031449 Sony Cyber Camera.They asked me to go get it at the store located in Hialeah Florida #555 since the moment i walk in to the store,i asked the men standing at the door where i was suppost it to go to pick up my online mnchdse that i just bouhgt the employee told me to go to customer service,so i whent there, after a 30 minute waiting i approa to the cashier and she told me i was on the wrong line, anyway i move to the next line and after waiting another 30 minutes making the line i got to the cashier i gave her my receive she gave me the camera y asked for my free pouch and sand disc she told me she didnot know anithyng about i asked her what i do know she told me i dont know thats not a answer from a employee to a customer. so i just whent home,i had a bad time at Best Buy been my first time shopping at B.B. I dont think i coming back still waiting for my pouch S.D. free $10 G.C. I think i just going to keep buying at Costco and BJ,s whole sale club.

I am a premier member at best buy and I got the opportunity to take advantage of their black friday deals early. So I got on the phone with best buy, ordered an XBox and a TV. I received a confirmation email and a tracking number. I decided to track the package today and it says that it was delivered to some address in Pennsylvania. GUESS WHAT?!?!?! I LIVE ALL THE WAY IN CALIFORNIA. So I got on the phone with them and they told me that they have to charge me again and resend me the items. Then they will refund me. Sorry guys, I'm not having it. I sure hope corporate can do something about the person that messed up my order.

The items Best Buy sells are good to very good - However, it's the customer service and their "standing in back of mfg warranties" that is the main issue. Toshiba is a great brand of LapTop but when you mix that with bad and poor service it makes people angry even at the mfg. TOSHIBA - YOU MUST READ THIS!! The LapTop was purchased ( mid-end machine ) on 10/16/2011 and went dead on 11/25/2011 - It doesn't take too much of a mathematician to figure out that this was just 39 days. 9 days of their exchange policy. I would say that if you can't stand in back of a mfg warranty to replace a mfg defect then you shouldn't even be selling them. TOSHIBA should pull their machines out of all BEST BUYS. Why couldn't they just exchange it for another one - I spent 850.00 for a lap top can't even use it - They say it won't be back until around the 13th of December. TOSHIBA - Why not jump in and do something about the sellers sonsumer relations - look at all the write-ups about customer servioe - I think I was done totally wrong - they should have just replace it since it went bad so soon. I spoke to "Kevin" in the Melbourne office and he just said they can't do anything - sorry if's over the 30 day period. WHAT? 30 days is all you stand in back of your products? Come on! This is totally UNSATISFACTORY. I was a quality Engineer for 36 years so let me tell you - I have the qualifications for posting this write-up or observation! Buy TOSHIBA but NOT FROM BEST BUY!!! My LapTop is at the store in Melbourne, FL.

I ordered online a 16gb blackberry playbook for $199 last Black Friday. I actually ordered 2. I got the order confirmation through email the same day. The following day, Saturday morning, I received another email saying my order was back-ordered and will probably be shipped in 1 or 2 weeks. However, Saturday evening, I received another email saying my order was cancelled and it didn't state the reason why. I called Best Buy to verify. Unfortunately, after being hold for at least 30 minutes, the representative was unable to answer as to why my order was cancelled. I was told to wait for a call back. This is really disappointing on my part. It is like I physically and patiently lined up outside the Best Buy store to get my picked item, paid for it, and just to be taken back saying there was a mistake. If there was no more item available, Best Buy should not post it as still available. It makes customers hope for nothing. I even bought a blackberry case for my playbook and now what am i suppose to do with it.

I purchased a PC Tablet online. I was not informed that the item was on back order until 2 days later. I tryed to contact best buy and waited on hold for over 30 min. being passed around by reps who obviously did not want to deal with me. The rep gaurenteed me that I would recieve the item within week in a half tops maybe sooner. Seconds after I was off the line with best buy I recieved another email stating that my back order was extended by 30 days. After over an hour on the phone, the rude phone reps who went out of there way not to help me and the mis leading website I made the purchase from I have decide to never shop at best buy again unless the company makes this right.